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The Ritz-Carlton, Dallas

5.0 of 5 2121 McKinney Avenue, Dallas, TX 75201
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Certificate of Excellence 2014
The Ritz-Carlton, Dallas
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The Ritz-Carlton, Dallas
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392 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

I meant to write this review a long time ago. I wish I had so I could have mentioned people by name. From the bellmen/valets to the frontdesk to the club floor attendants to housekeeping, every employee we had contact with was superlative when it came to service. The club floor attendants were outstanding. Our first night the attendant not... More 

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Senior Contributor
43 reviews 43 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 1 week ago

Everything about my one-night stay was terrific. I had a Club level room on the 7th floor, which was excellently appointed. Service: Top notch. Check-in was easy, everyone greeted with a smile. When a friend picked me up, the doorman knew that I was the one expecting a ride and opened the door. They asked for my preference in periodical... More 

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College Park, Georgia
Top Contributor
157 reviews 157 reviews
94 hotel reviews
479 helpful votes 479 helpful votes
1 of 5 stars Reviewed 1 week ago

What are your expectations for a hotel where the rate is $579 a night for a club level room, when a perfectly decent Marriott or Renaissance within 2 miles is $150 a night for the same period of time? If you envision an introverted and almost brisk staff, housekeeping issues, a club level that buckles under a Sunday morning crush,... More 

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RitzCarltonDallas, General Manager at The Ritz-Carlton, Dallas, responded to this review

Thank you for taking the time to share your constructive feedback. Please accept my sincere apologies; I am very disappointed to learn that we did not exceed your expectations during this visit. I will review the items you have highlighted personally and I will discuss what happened with our Ladies and Gentlemen to ensure we may learn from these shortfalls.... More 

1 review
2 of 5 stars Reviewed 1 week ago

Not a friendly service. Waited too long for the restaurant to get in despite reservation a month in advance. Did not tell us the elevator needs the key. We got locked in. Not enough towels in the room. Rude staff. Should be better for the amount of money you pay. I told them wife birthday a month in advance, they... More 

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RitzCarltonDallas, General Manager at The Ritz-Carlton, Dallas, responded to this review

I truly appreciate you taking the time to provide us with your constructive feedback about the challenges you faced during your recent stay. Please allow me to apologize for the service mishaps that you have experienced. Unfortunately, we did not meet your expectations, nor did we live up to the high standards of service for which we are known. Please... More 

Dallas, Texas
Top Contributor
125 reviews 125 reviews
40 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I did a weekend getaway in September 2014 We had a trip planned for Napa that we had to cancel due to our hotel being damaged by the earthquake, so we did a last minute weekend getaway in our hometown of Dallas at the Ritz Carlton. This Ritz has a boutique feel to it with an intimate... More 

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15 reviews 15 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

1/8/15 Great location for business and access to local restaurants. Best ever guacamole at 6PM in the lobby. The team here - falls all over you trying to offer more and more service and accommodation. Great fitness center. Super clean and good choice of machines. Everything you could expect. I'll be back.

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Big Spring, United States
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here during an art show we were attending. All of the staff were incredibly nice and very helpful. My wife and I stopped by the spa and they gave us a tour and described all of their services. ( no couples rooms unfortunately but nice spa in a small area. Rooms were as expected from the RC, check... More 

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17 reviews 17 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for a meeting in September. The service was outstanding; it made you understand why the Ritz has courses in customer service. My room was very nice. It was large with an even larger bathroom. There was a separate tub and shower and two sinks. The lobby bar was crowded, but still had attentive service. Nice stay.

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Austin, Texas
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This hotel is amazing. Just what I expect out of a Ritz Carlton. Great service and comfy robes. If you have time check out the restaurant in the hotel and order the Dr. Pepper short-ribs, they are to die for. Also, its in a prime spot right next to downtown and near tons of restaurants.

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New York, NY
12 reviews 12 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I enjoyed a really remarkable stay at the RC Dallas. This hotel is in an excellent location, with easy access to downtown and uptown. The staff is truly lovely - everyone across the board delivered excellent service. The staff at the bar and restaurant were also outstanding. This is a highly recommended hotel Dallas.

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Additional Information about The Ritz-Carlton, Dallas

Address: 2121 McKinney Avenue, Dallas, TX 75201
Phone Number:
Location: United States > Texas > Dallas > Oak Lawn
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Dallas 5*
Number of rooms: 218
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Also Known As:
Ritz-Carlton Dallas Hotel Dallas
Dallas Ritz Carlton
Ritz Dallas
Hotel Style:
#5 Spa Hotel in Dallas
#6 Business Hotel in Dallas
#8 Luxury Hotel in Dallas
#13 Romantic Hotel in Dallas
#41 Family Hotel in Dallas

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