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The Ritz-Carlton, Dallas

5.0 of 5 2121 McKinney Avenue, Dallas, TX 75201
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Certificate of Excellence 2014
The Ritz-Carlton, Dallas
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The Ritz-Carlton, Dallas
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369 reviews from our community

Traveler rating
    253
    74
    22
    10
    10
See reviews for
39
108
25
146
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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São Paulo, São Paulo, Brazil
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Hotel is conveniently located, near my office. Rooms are very good, although air conditioning was erratic at some times. Food at the hotel restaurant was very good, although typical Tex-mex style. Only downside for me was that the lobby area was very crowded, as it seemed to have a firms event there. Overall very good and would be very happy... More

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Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
5 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed here for a business trip. It was late when I arrived, but you would have never know from the kindness for all the staff. I was given a nice room which was clean and well supplied. The room was also very clean, I could tell because I have terrible allergies. The hotel was a short walk from the... More

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Pittsburgh, Pennsylvania
Top Contributor
150 reviews 150 reviews
56 hotel reviews
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed 1 week ago

This was a truly memorable stay in a top notch property. The Ritz is well located, within easy walking distance of the Arts District and many other Dallas attractions, including the American Airlines Center and the Perot museum. Service, as to be expected, is excellent, with the staff being attentive, courteous and focused on guest needs. Our guest room, a... More

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Iowa City, Iowa
Top Contributor
50 reviews 50 reviews
21 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 1 week ago

Comfortable rooms, great service, zero noise at night on 6th floor. Nice fitness room. Lovely pool. Great spa on premises. Genteel. Nightly samples of great guacamole in the lobby. Short walk to the art museum and many great restaurants.

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Sioux Falls, South Dakota
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I just returned from a stay at the Ritz Dallas and overall I was disappointed. I stayed here a couple years ago and couldn't say enough good things; however, this time was different. This time the service was just average, as was the room. The staff didn't seem to have the same focus on customer service and the overall appearance... More

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RitzCarltonDallas, General Manager at The Ritz-Carlton, Dallas, responded to this review

Thank you so much for taking the time to share your experiences with us. I am delighted that your prior encounters with The Ritz-Carlton have been exceptional. I am very disappointed to learn that we did not exceed your expectations during this visit. Please accept my sincere apologies. I will review the items in the room you mentioned personally. In... More

Edmonton, Alberta, Canada
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I recently spent a week at the beginning of October for a business seminar at the hotel. I was sorely disappointed with the overall look of the hotel given that it is 2014. This hotel is stuck in the 80's for decor. It may appeal to the older gentile society of Dallas but not for a modern traveller. I will... More

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RitzCarltonDallas, General Manager at The Ritz-Carlton, Dallas, responded to this review

Thank you so much for your observations regarding your recent stay. Your feedback is very valuable to us as it allows us to make continuous improvements. I am very sorry that you had to wait to be seated for breakfast and I will review your comments with our team. We purposely do not have a dress code as we want... More

south florida
Top Contributor
214 reviews 214 reviews
28 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Another quality property that is well appointed and comfortable. This Ritz interacts with their quests with several demos in the lobby in the evenings which makes you feel like you are at home. Lobby is beautiful and the bar area is very functional. The restaurant, Fearling's is one of the best in the city which make this Ritz very complete.... More

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New York City, New York
Top Contributor
113 reviews 113 reviews
19 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent five nights at the Ritz and enjoyed every moment of it. We stayed on the club level which allowed us access to five food preparations every day. Unfortunately they all seemed to be the same/similar food each and every day, perhaps not geared for people staying for 5 nights (?). The room was very clean, new, large enough... More

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Mexico City, Mexico
Contributor
16 reviews 16 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Service, service, service. I had an issue with my air conditioning unit, the only dent in my experience. But, the reaction of front desk & maintenance was superb. After they realized they could not easily fix it they switched me to another room (which was a bit larger) without a question.

Was this review helpful? Yes 1
Austin, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I'll make this short, because I hate long reviews. We were attending a wedding reception at the hotel, and I was spending the night at the hotel. My daughter gave the valet her ticket and they couldn't find her vehicle! Including the police. Furthermore, no explanation was offered as to where or why. Next morning, valet was called to retrieve... More

Was this review helpful? Yes 1
RitzCarltonDallas, General Manager at The Ritz-Carlton, Dallas, responded to this review

Thank you so much for taking the time to share your observations with us. I am delighted that your prior experiences with The Ritz-Carlton have been great and therefore I am even more disappointed about the issues with your daughter’s visit. Please accept my sincere apologies. I will review what happened with our team and ensure that we adjust our... More

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Additional Information about The Ritz-Carlton, Dallas

Address: 2121 McKinney Avenue, Dallas, TX 75201
Phone Number:
Location: United States > Texas > Dallas > Oak Lawn
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Dallas 5*
Number of rooms: 218
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Also Known As:
Ritz-Carlton Dallas Hotel Dallas
Dallas Ritz Carlton
Ritz Dallas

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