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The Ritz-Carlton, Dallas

#16 of 192 Hotels in Dallas
Certificate of Excellence
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2121 McKinney Avenue, Dallas, TX 75201
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$50 Credit + Breakfast
Best prices for: 1 room 1 guest
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The Ritz-Carlton, Dallas
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The Ritz-Carlton, Dallas
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434 reviews from our community

Traveler rating
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    15
    12
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51
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173
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hinsdale, Illinois
Top Contributor
109 reviews 109 reviews
22 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed yesterday NEW

We just returned from a magical and lovely weekend at this hotel. We were celebrating our daughter's promotion as well as a belatedly celebrating her return from overseas duty. I received a pre-arrival e-mail from the guest relations manager, Bernie, and told him the reasons we were staying at the hotel. Well, Bernie (a/k/a "Superman") took it from there! We... More 

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Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We came into Dallas for a rock concert in the American airlines arena. We planned it as a weekend-getaway for me and my wife.we flew in from San Juan into the Dallas airport and the hotel offered to have us pick us up at the airport but we declined because we had prior transportation arrangements. We regretted doing this because... More 

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Baltimore
Top Contributor
78 reviews 78 reviews
19 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The Ritz-Carlton, Dallas is a top of the line hotel in the heart of an increasingly vibrant center city Dallas. Numerous restaurants, the extremely well designed Klyde Warren Park, Dallas Museum of Art, Nasher Sculpture Garden and Bass Asian Art Museums all within a few blocks and easily walkable. My wife had a great time while I attended a business... More 

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Frisco, Texas
Top Contributor
52 reviews 52 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

I live in the Dallas area but I had an old girlfriend who had a "free" night to spend at The Ritz as a frequent traveler bonus. The room was large as far as hotel rooms go these days. Roomy and comfortable. I would have preferred to have an in-room mini-fridge as we had some wine we had wanted to... More 

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Gunter, TX
Top Contributor
156 reviews 156 reviews
27 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We live in the DFW area but I wanted to surprise my wife with a hotel we had not been to before. This place is great from the time you pull in. We got upgraded to a corner room with a nice view. The bed is great as well as the bath towels. They just do everything right.

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New York City, New York
Senior Contributor
30 reviews 30 reviews
23 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed at the Dallas Ritz Carlton for two nights in May 2015. I had a fairly average sized two-queen bed room on the 4th floor. My room overlooked the pool, which looked nice, but most of my view was of the massive construction site across the street. The room was furnished with heavy floral drapes, heavy floral bedding, a... More 

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RitzCarltonDallas, General Manager at The Ritz-Carlton, Dallas, responded to this review

Thank you so much for your candid feedback. We very much appreciate you taking the time to share your experiences. I am delighted that you found our Ladies and Gentlemen to be friendly and that you enjoyed the amenities including the Nespresso Machine. We are continuously updating our rooms and will be installing discreet charging stations in the very near... More 

Montreal, Canada
Top Contributor
118 reviews 118 reviews
61 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is a true ritz. Great service from Concierge " Kent" and the entire staff. Went to pool, was good, Gym is excellent. This ritz as a car service "Rolls Royce". Hotel is well located, the entire hotel is nice. Bar, Restaurant, and Spa all excellente, will come back.

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Seattle, Washington
Contributor
13 reviews 13 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The Ritz should be spectacular- great lobby, friendly service and a good location. Plus, the Ritz brand. But, cleaning services and room service food leave much to be desired - and it's the cleaning that bothers me most. I don't much care how the hotel costs - I just want a clean room. There is no guarantee you'll get that... More 

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RitzCarltonDallas, General Manager at The Ritz-Carlton, Dallas, responded to this review

Thank you so much for taking the time to share you feedback. I would like to take this opportunity to apologize for the problems with food quality and cleanliness that you have experienced. Unfortunately, we did not meet your expectations, nor did we live up to the high standards of service for which we are known. Please know that I... More 

Cleveland, Ohio
Senior Contributor
28 reviews 28 reviews
26 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I recently stayed here for three nights. I was in a standard room (despite being a Marriott Rewards member), which was what you'd expect in a luxury hotel -- decent size, comfortable lounge chair, large work desk, great lighting, fine finishes on the walls and floor, and all in excellent condition. Check-in was a breeze, and with very friendly staff.... More 

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Copenhagen
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is a nicely located hotel with many good restaurants in the area. Service is very good and rooms are nice and spacious. It is quite amazing that they charge you 10usd for the wifi given the high room rate

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RitzCarltonDallas, General Manager at The Ritz-Carlton, Dallas, responded to this review

I truly appreciate you taking the time to provide us with your wonderful feedback. Thank you so much for your kind comments about the service of our Ladies and Gentlemen. I will pass on your observations and they will be delighted. We offer complimentary Wi-Fi to our Ritz-Carlton Rewards members, so I hope you will join this great rewards program.... More 

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