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The Ritz-Carlton, Dallas

#11 of 192 Hotels in Dallas
Certificate of Excellence
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2121 McKinney Avenue, Dallas, TX 75201
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Best prices for: 1 room 1 guest
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The Ritz-Carlton, Dallas
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The Ritz-Carlton, Dallas
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419 reviews from our community

Traveler rating
    285
    78
    31
    14
    11
See reviews for
49
119
28
167
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Switzerland
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

A warm welcome upon my arrival, friendly staff using my name whenever they could, a smiling waitress/bartender anticipating my needs and coming over from the bar area to greet me in the lobby where I was sitting on a very busy late afternoon - with more than 100 guests in the bar and I was not even visible from the... More 

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Seattle, Washington
Top Contributor
50 reviews 50 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I had the opportunity to stay at this hotel for an event sponsored by her employer. We were both so impressed with the staff, the rooms and the decor of the hotel. We both spent an hour in their spa which was absolutely the best. It was a great two days which will be remember for a... More 

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Orange County, California
2 reviews
3 of 5 stars Reviewed 5 days ago NEW

I have been staying at the Ritz Carlton's for years all over the world. Sadly, this Ritz is no where near what I've come to pay for and expect. Booked a large suite and added club level. Check in was 3:00 arrived a little before so went up to the club to enjoy a light snack and drink while waiting... More 

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RitzCarltonDallas, General Manager at The Ritz-Carlton, Dallas, responded to this review

Thank you for taking the time to share your constructive feedback. I am very disappointed to learn that we did not exceed your expectations during this visit. Please accept my sincere apologies. We are continuously updating our rooms and suites so I will review the items you have highlighted personally and ensure that these shortfalls are rectified. I also hope... More 

Tampa, Florida
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for business. The lobby was pretty. The room was clean and well appointed. The beds were cofortable and the bath products were divine. Overall service was good and the restuarant portions were huge. Overall, it matched the quality of other Ritz Carlton hotels around teh country.

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Darien, Connecticut
Top Contributor
92 reviews 92 reviews
15 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 1 week ago

On my last stay here in April 2014 I had issues with security as my room had the door propped open without anyone in the area. After calling up security it turned out that the staff cleaned several rooms at the same time leaving other rooms unattended and open while they were in adjacent rooms. I was assured this was... More 

Was this review helpful? Yes 4
Austin, Texas
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

We had an amazing stay at the club room floor (room #745) during 4/11/15-4/12/15. The complementary champagne & fruit platter from the guest relations supervisor was truly a nice touch! We felt completely pampered during our weekend stay. The club lounge had an ample selection of complementary sodas, wine, champagne, desserts, and appetizers! A club level room is a must... More 

Was this review helpful? Yes 3
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The name Ritz-Carlton carries with it a certain cachet: of service excellence, of superlative accommodations, of an experience above and beyond what you get at an average hotel. This place was merely, well, average. The welcome was perfunctory, the room was acceptable, and the little details were neglected. The room was clean and comfortable, but by no means spectacular. The... More 

Was this review helpful? Yes 1
RitzCarltonDallas, General Manager at The Ritz-Carlton, Dallas, responded to this review

Thank you so much for taking the time to provide us with your constructive feedback. I would like to take this opportunity to apologize for the challenges that you have experienced with the room and technology. Please know that we are taking measures to ensure that this situation does not reoccur by upgrading power and charge outlets in the near... More 

N/A
Top Contributor
50 reviews 50 reviews
29 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was to have girls splurge weekend at Dallas Ritz but snowstorm forced me to be there alone, friends couldnt get there,It was bliss anyhow,, Darling Rachel at front desk gave me great room,I added concierge pkg ,( well spent 100$), did spa massage and facial,gracious hostess intern Ann in spa, went to wonderful museum nearby, cabbed to shopping mal,l... More 

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Indianapolis
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
59 helpful votes 59 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I am a platinum member of Ritz Carlton and this property gets my award for the worst Ritz Carlton property in the world. The staff is mediocre at best. No attempt to call the customer by name, ask how the service is, provide any recognition to loyalty level etc. At check in no mention of wifi, how to access it,... More 

Was this review helpful? Yes 5
Houston, Texas
Contributor
20 reviews 20 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My wife and I visited Dallas and booked the Ritz Carlton. If you stay in Ritz Carltons, you know what to expect. We booked a suite and frankly were a little disappointed. Furnishings were up to standard, the decorating was nice. But here is what is weird - the suite felt bare. The rooms were very large and it felt... More 

Was this review helpful? Yes 2
RitzCarltonDallas, General Manager at The Ritz-Carlton, Dallas, responded to this review

Thank you for taking the time to share your experiences with us. Please accept my sincere apologies that we did not meet your expectations during your recent visit. We always try to accommodate our valued guests to the best of our abilities and I am very disappointed that we failed on this occasion. I do hope that you decide to... More 

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