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The Ritz-Carlton, Dallas

#11 of 192 Hotels in Dallas
Certificate of Excellence
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2121 McKinney Avenue, Dallas, TX 75201
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The Ritz-Carlton, Dallas
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The Ritz-Carlton, Dallas
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411 reviews from our community

Traveler rating
    282
    75
    29
    14
    11
See reviews for
49
116
27
163
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Indianapolis
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I am a platinum member of Ritz Carlton and this property gets my award for the worst Ritz Carlton property in the world. The staff is mediocre at best. No attempt to call the customer by name, ask how the service is, provide any recognition to loyalty level etc. At check in no mention of wifi, how to access it,... More 

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Houston, Texas
Contributor
19 reviews 19 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My wife and I visited Dallas and booked the Ritz Carlton. If you stay in Ritz Carltons, you know what to expect. We booked a suite and frankly were a little disappointed. Furnishings were up to standard, the decorating was nice. But here is what is weird - the suite felt bare. The rooms were very large and it felt... More 

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RitzCarltonDallas, General Manager at The Ritz-Carlton, Dallas, responded to this review

Thank you for taking the time to share your experiences with us. Please accept my sincere apologies that we did not meet your expectations during your recent visit. We always try to accommodate our valued guests to the best of our abilities and I am very disappointed that we failed on this occasion. I do hope that you decide to... More 

Fort Lauderdale, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

No matter what your concerns are at this location, be assured the staff fully intends on preserving your happiness. I really enjoyed the house car transportation to the convention center, my spa service, and every morsel I tasted from the world class Fearing's. It was at once fun and relaxing to be able to leave all my worries behind and... More 

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RitzCarltonDallas, General Manager at The Ritz-Carlton, Dallas, responded to this review

I truly appreciate you taking the time to provide us with your wonderful feedback. Thank you so much for your kind comments about the service of our Ladies and Gentlemen. I will pass on your observations and they will be delighted. I am also very happy to learn that you enjoyed our Rolls-Royce house car as well as the Spa... More 

London, United Kingdom
Top Contributor
74 reviews 74 reviews
44 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed 1 week ago

Every detail was exceptional - the spacious rooms, comfortable beds, delicious breakfast, and the pleasant & efficient service from the hotel staff. The hotel gym is superb - four Precor elliptical and running treadmills, Smith Machine, dumbbells up to 70 lbs, and a complete set of Precor weight machines. The location is ideally suited for access to a wide variety... More 

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Saint Louis, Missouri
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

I cannot express how wonderful this hotel was - the splendor of the hotel and my huge room, the refreshing friendliness of the all the staff, the delicious meals at Fearings, the wonderful, relaxing afternoon at the spa, and the proximity to everything in downtown Dallas. From the minute I stepped foot on the property I was treated like a... More 

Was this review helpful? Yes 1
Contributor
18 reviews 18 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed a single night at this hotel this week on a business trip. This was my first time staying at this property but I've stayed at several other Ritz properties. The checkin went smooth with an unexpected wait as other guests checking in were a bit more slow. I asked that my bed be de-feathered due to allergies during... More 

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Dallas, Texas
Contributor
16 reviews 16 reviews
5 of 5 stars Reviewed 2 weeks ago

Dean Ferrings restaurant is the best brunch in town! The rattlesnake bar is a pretty hopping place in the evenings and weekends and the location is great next walking distance from McKinney avenue which is the college young adult hot spot in Dallas.

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Houston
Contributor
14 reviews 14 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I have had on/off experiences with this Ritz in the past and I am done with it permanently. This property really isn't worthy of being a Ritz property. We have visited several other Ritz Carltons and this one doesn't measure up. Before getting into the service issues - I noted this about our room (a 1 bedroom suite): - Carpet... More 

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RitzCarltonDallas, General Manager at The Ritz-Carlton, Dallas, responded to this review

Thank you so much for taking the time to share your experiences with us. I am very disappointed to learn that you have had to endure a number of mishaps during this stay. It is particularly disappointing to me as during you last visit you commented that our hotel is one of the finest hotels ever and that our service... More 

San Antonio, Texas
Top Contributor
290 reviews 290 reviews
103 hotel reviews
122 helpful votes 122 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Cashed in 100K Marriott Rewards points for two nights at this location for a weekend getaway with the wife. If you are looking for a luxury hotel, in the finest manner, then this is the place to stay and impress. From check-in, valet, housekeeping, concierge, Fearing's Restaurant, to check-out; Everything was as advertised and expected. We had a deluxe corner... More 

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Atlanta, Georgia, United States
Top Contributor
53 reviews 53 reviews
20 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Amazing hotel. The rooms are spacious and comfortable. The small tv screen built into the mirror in the bathroom is sleek and helpful when getting ready in the morning. The complimentary shoeshine was a great service. The food in the restaurant was excellent. I really enjoyed the huevos rancheros for breakfast. Also, the margaritas in the bar was smooth and... More 

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