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The Ritz-Carlton, Dallas

#17 of 193 Hotels in Dallas
Certificate of Excellence
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2121 McKinney Avenue, Dallas, TX 75201
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$50 Credit + Breakfast
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1 room 1 guest
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The Ritz-Carlton, Dallas
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451 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Arizona
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

great service and a memory maker. the staff were so attentive and remembered my sister's birthday and made a great song and dessert for her. we appreciated the wonderful service and think we will be back year after year.

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Ft Laud
Level Contributor
153 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is undergoing a refresh. I was in a new room on a newly renovated floor. Beautiful place. Fearing's is great too. The house car, a 2015 Rolls Royce Ghost was fantastic and the drivers were great too. This is a must when staying in uptown Dallas. My only observation was that they housekeeping staff could be better trained... More 

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Burkburnett, Texas
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Without a doubt anytime we are in the Dallas area we never even consider staying anywhere else. The service and attention to detail and a personalized experience are excellent and though we've stayed there many times since our last review this sight requires 90 days in between reviews. This is the first time we've visited the spa and we were... More 

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Los Angeles, California
Level Contributor
87 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed July 16, 2015

I booked a junior suite for 2 nights. I had dinner and breakfast at the hotel. The service, the food and the facility are amazing. One thing that really bothered me was a worn out towel with holes in it!! didn't expect that at the Ritz...especially if I am being chauffeured around town in their complimentary Rolls Royce!

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Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed July 9, 2015

This is again, the best Ritz Carlton I Have every stayed at. The service and attention to detail is superb. I was greeted and helped immediately upon walking in, upgraded free of charge to a larger room. The staff was extremely helpful and Its a main reason I will only stay at this hotel in Dallas. I am a Ritz... More 

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Dallas, Texas
Level Contributor
67 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed July 6, 2015

We stayed here twice recently, this past weekend being the most recent. It had been years since an actual stay at this property, although we regularly visit Dean's and Rattlesnake, so I couldn't wait to see how the rooms are aging. I'm disappointed to say one experience in May was severely lacking and the other in July exceeded expectations. Inconsistency... More 

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Texas, United States
Level Contributor
87 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed July 6, 2015

The rooms are spacious, the views of the city are wonderful, and the staff is excellent. We've stayed here twice for art events and have thoroughly enjoyed each visit. The catered food was delicious, and the restaurant on site had good service and a variety of healthy options. There are plenty of bars and restaurants in walking distance if you... More 

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Texas
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed June 28, 2015

My wife and I stayed at the Ritz for our 20th anniversary. We were upgraded to a corner suite which was nice. We were welcomed at check-in with recognition of our anniversary. My wife had an 80 minute massage in the spa which she enjoyed, but based on when she called me, she did not get a full 80 minutes.... More 

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RitzCarltonDallas, General Manager at The Ritz-Carlton, Dallas, responded to this review

I truly appreciate you taking the time to provide us with your constructive feedback. Thank you so much for your kind comments reading the upgrade to the corner suite as well as our ladies and gentlemen for breakfast in Fearing’s. I will pass on your observations and they will be delighted. I am very disappointed to learn that we did... More 

Galway, Ireland
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed June 28, 2015

This weekend was a gift from one of our sons to celebrate our 30th wedding anniversary. The hype regarding the luxury and excellent service was all that it was, hype. The reservations included lots of extras that were briefly mentioned when the stay was booked, but never fully explained when we arrived (probably saving the hotel some expense because if... More 

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RitzCarltonDallas, General Manager at The Ritz-Carlton, Dallas, responded to this review

Thank you so much for taking the time to share you feedback. I would like to take this opportunity to apologize for the problems with the air conditioning and Netflix connection that you have experienced. Unfortunately, we did not meet your expectations, nor did we live up to the high standards of service for which we are known. Please know... More 

Brisbane, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 27, 2015

The Ritz Carton Dallas is impressive in every sense. From the moment you walk in - amazing orchid floral arrangement, decor, chandeliers, cleanliness - to the impeccable professionalism of their team (not to mention the Rolls Royce Silver Ghost house car) this was the place to stay in Dallas. The restaurant is amazing - in terms of food, creativity and... More 

Was this review helpful? Yes 1
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