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The Ritz-Carlton, Dallas

#17 of 191 Hotels in Dallas
Certificate of Excellence
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2121 McKinney Avenue, Dallas, TX 75201
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The Ritz-Carlton, Dallas
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The Ritz-Carlton, Dallas
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445 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dallas, Texas
Level Contributor
63 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed here twice recently, this past weekend being the most recent. It had been years since an actual stay at this property, although we regularly visit Dean's and Rattlesnake, so I couldn't wait to see how the rooms are aging. I'm disappointed to say one experience in May was severely lacking and the other in July exceeded expectations. Inconsistency... More 

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Texas, United States
Level Contributor
66 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed yesterday NEW

The rooms are spacious, the views of the city are wonderful, and the staff is excellent. We've stayed here twice for art events and have thoroughly enjoyed each visit. The catered food was delicious, and the restaurant on site had good service and a variety of healthy options. There are plenty of bars and restaurants in walking distance if you... More 

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Texas
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife and I stayed at the Ritz for our 20th anniversary. We were upgraded to a corner suite which was nice. We were welcomed at check-in with recognition of our anniversary. My wife had an 80 minute massage in the spa which she enjoyed, but based on when she called me, she did not get a full 80 minutes.... More 

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RitzCarltonDallas, General Manager at The Ritz-Carlton, Dallas, responded to this review

I truly appreciate you taking the time to provide us with your constructive feedback. Thank you so much for your kind comments reading the upgrade to the corner suite as well as our ladies and gentlemen for breakfast in Fearing’s. I will pass on your observations and they will be delighted. I am very disappointed to learn that we did... More 

Galway, Ireland
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 1 week ago

This weekend was a gift from one of our sons to celebrate our 30th wedding anniversary. The hype regarding the luxury and excellent service was all that it was, hype. The reservations included lots of extras that were briefly mentioned when the stay was booked, but never fully explained when we arrived (probably saving the hotel some expense because if... More 

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RitzCarltonDallas, General Manager at The Ritz-Carlton, Dallas, responded to this review

Thank you so much for taking the time to share you feedback. I would like to take this opportunity to apologize for the problems with the air conditioning and Netflix connection that you have experienced. Unfortunately, we did not meet your expectations, nor did we live up to the high standards of service for which we are known. Please know... More 

Brisbane, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The Ritz Carton Dallas is impressive in every sense. From the moment you walk in - amazing orchid floral arrangement, decor, chandeliers, cleanliness - to the impeccable professionalism of their team (not to mention the Rolls Royce Silver Ghost house car) this was the place to stay in Dallas. The restaurant is amazing - in terms of food, creativity and... More 

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Texas
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I have chosen to celebrate our wedding anniversary at the Dallas Ritz-Carlton for the past two years. It will be our first choice from now on as the Hotel and Staff Deliver! Upon arrival, we were warmly welcomed and congratulated on 37 years of marriage then escorted to our very special corner room. Soon after, we received... More 

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Houston, Texas
Level Contributor
189 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 3 weeks ago

6/12/2015 This was our first time at at a Ritz-Carlton so we can scratch this from our bucket list. We arrived for our anniversary. First, It is $25 per day valet parking ONLY. The valet guy was nice enough to leave our car out because we were going to get somthing light to eat before our anniversary dinner. The exterior... More 

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cape cod
2 reviews
5 of 5 stars Reviewed 4 weeks ago

My wife and I stayed at this great hotel for SMU graduation. What a pleasure it was. The location and staff were incredible.........especially Bernie one of the managers. Thank you! We will definitely be back:)

Was this review helpful? Yes
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I am wondering if I stayed at the same hotel as others who have posted reviews here. I found the overall quality to be the same as if I had stayed at the Marriott down the street. I did not find the staff at all friendly or engaging - save the great servers in Fearings Restaurant. I also note that... More 

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RitzCarltonDallas, General Manager at The Ritz-Carlton, Dallas, responded to this review

I truly appreciate you taking the time to provide us with your constructive feedback. Thank you so much for your kind comments reading our ladies and gentlemen in Fearing’s. I will pass on your observations and they will be delighted. I am very disappointed to learn that we did not meet nor exceed your expectations during your visit. Please accept... More 

Sydney, Australia
1 review
5 of 5 stars Reviewed June 1, 2015

I think the thing that stands out about the Ritz Carlton Dallas is the friendliness & helpfulness of the staff. Often in upscale American hotels you get the feeling the staff are just going through the motions. Perfunctory is probably a bit harsh a description, but many seem to be on auto pilot. But the staff in Dallas at the... More 

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