We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Ritz-Carlton, Dallas

5.0 of 5 2121 McKinney Avenue, Dallas, TX 75201
Hotel website
Hotel packages
Special Offer
Complimentary Breakfast
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Certificate of Excellence 2014
The Ritz-Carlton, Dallas
Professional photos View all
Browse nearby
The Ritz-Carlton, Dallas
Write a Review

392 reviews from our community

Traveler rating
    269
    74
    26
    12
    11
See reviews for
46
112
26
154
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (392)
  • Mar-May only
    (87)
  • Jun-Aug only
    (97)
  • Sep-Nov only
    (101)
  • Dec-Feb only
    (107)
All months
Houston, Texas
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

I meant to write this review a long time ago. I wish I had so I could have mentioned people by name. From the bellmen/valets to the frontdesk to the club floor attendants to housekeeping, every employee we had contact with was superlative when it came to service. The club floor attendants were outstanding. Our first night the attendant not... More 

Was this review helpful? Yes
Chicago
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 1 week ago

Everything about my one-night stay was terrific. I had a Club level room on the 7th floor, which was excellently appointed. Service: Top notch. Check-in was easy, everyone greeted with a smile. When a friend picked me up, the doorman knew that I was the one expecting a ride and opened the door. They asked for my preference in periodical... More 

Was this review helpful? Yes
College Park, Georgia
Top Contributor
157 reviews 157 reviews
94 hotel reviews
479 helpful votes 479 helpful votes
1 of 5 stars Reviewed 1 week ago

What are your expectations for a hotel where the rate is $579 a night for a club level room, when a perfectly decent Marriott or Renaissance within 2 miles is $150 a night for the same period of time? If you envision an introverted and almost brisk staff, housekeeping issues, a club level that buckles under a Sunday morning crush,... More 

Was this review helpful? Yes
RitzCarltonDallas, General Manager at The Ritz-Carlton, Dallas, responded to this review

Thank you for taking the time to share your constructive feedback. Please accept my sincere apologies; I am very disappointed to learn that we did not exceed your expectations during this visit. I will review the items you have highlighted personally and I will discuss what happened with our Ladies and Gentlemen to ensure we may learn from these shortfalls.... More 

Texas
1 review
2 of 5 stars Reviewed 1 week ago

Not a friendly service. Waited too long for the restaurant to get in despite reservation a month in advance. Did not tell us the elevator needs the key. We got locked in. Not enough towels in the room. Rude staff. Should be better for the amount of money you pay. I told them wife birthday a month in advance, they... More 

Was this review helpful? Yes
RitzCarltonDallas, General Manager at The Ritz-Carlton, Dallas, responded to this review

I truly appreciate you taking the time to provide us with your constructive feedback about the challenges you faced during your recent stay. Please allow me to apologize for the service mishaps that you have experienced. Unfortunately, we did not meet your expectations, nor did we live up to the high standards of service for which we are known. Please... More 

Dallas, Texas
Top Contributor
125 reviews 125 reviews
40 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I did a weekend getaway in September 2014 We had a trip planned for Napa that we had to cancel due to our hotel being damaged by the earthquake, so we did a last minute weekend getaway in our hometown of Dallas at the Ritz Carlton. This Ritz has a boutique feel to it with an intimate... More 

Was this review helpful? Yes
Contributor
15 reviews 15 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

1/8/15 Great location for business and access to local restaurants. Best ever guacamole at 6PM in the lobby. The team here - falls all over you trying to offer more and more service and accommodation. Great fitness center. Super clean and good choice of machines. Everything you could expect. I'll be back.

Was this review helpful? Yes
Big Spring, United States
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here during an art show we were attending. All of the staff were incredibly nice and very helpful. My wife and I stopped by the spa and they gave us a tour and described all of their services. ( no couples rooms unfortunately but nice spa in a small area. Rooms were as expected from the RC, check... More 

Was this review helpful? Yes
Contributor
17 reviews 17 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for a meeting in September. The service was outstanding; it made you understand why the Ritz has courses in customer service. My room was very nice. It was large with an even larger bathroom. There was a separate tub and shower and two sinks. The lobby bar was crowded, but still had attentive service. Nice stay.

Was this review helpful? Yes
Austin, Texas
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This hotel is amazing. Just what I expect out of a Ritz Carlton. Great service and comfy robes. If you have time check out the restaurant in the hotel and order the Dr. Pepper short-ribs, they are to die for. Also, its in a prime spot right next to downtown and near tons of restaurants.

Was this review helpful? Yes
New York, NY
Contributor
12 reviews 12 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I enjoyed a really remarkable stay at the RC Dallas. This hotel is in an excellent location, with easy access to downtown and uptown. The staff is truly lovely - everyone across the board delivered excellent service. The staff at the bar and restaurant were also outstanding. This is a highly recommended hotel Dallas.

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to The Ritz-Carlton, Dallas? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Ritz-Carlton, Dallas

Address: 2121 McKinney Avenue, Dallas, TX 75201
Phone Number:
Location: United States > Texas > Dallas > Oak Lawn
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Dallas 5*
Number of rooms: 218
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Marriott, Hotels.com, Orbitz, Despegar.com, Priceline, Odigeo, TripOnline SA, Venere and Tingo so you can book your The Ritz-Carlton, Dallas reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ritz-Carlton Dallas Hotel Dallas
Dallas Ritz Carlton
Ritz Dallas
Hotel Style:
#5 Spa Hotel in Dallas
#6 Business Hotel in Dallas
#8 Luxury Hotel in Dallas
#13 Romantic Hotel in Dallas
#41 Family Hotel in Dallas

378 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (59)
Viewed
Hotel & grounds (9)
Viewed
Room/suite (18)
Viewed
Dining (3)
Viewed
Bathroom (6)
Viewed
Pool/beach area (2)
Viewed
Business center/function rooms (3)
Viewed
View from room (1)
Viewed
Other (17)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (288)
Viewed
Amenities (25)
Viewed
King Deluxe Room (172)
Viewed
Pool (14)
Viewed
The Hotel (77)

Management photos: Courtesy of the property manager

Viewed
All management photos (31)
Viewed
Business center/function rooms (5)
Viewed
Dining (2)
Viewed
Room/suite (8)
Viewed
Hotel & grounds (6)
Viewed
Pool/beach area (2)
Viewed
Bathroom (1)
Viewed
Other (7)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay