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The Ritz-Carlton, Dallas

#11 of 192 Hotels in Dallas
Certificate of Excellence
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2121 McKinney Avenue, Dallas, TX 75201
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$50 Credit + Breakfast
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The Ritz-Carlton, Dallas
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The Ritz-Carlton, Dallas
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416 reviews from our community

Traveler rating
    284
    77
    30
    14
    11
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49
118
28
165
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tampa, Florida
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed here for business. The lobby was pretty. The room was clean and well appointed. The beds were cofortable and the bath products were divine. Overall service was good and the restuarant portions were huge. Overall, it matched the quality of other Ritz Carlton hotels around teh country.

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Darien, Connecticut
Top Contributor
91 reviews 91 reviews
15 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 1 week ago

On my last stay here in April 2014 I had issues with security as my room had the door propped open without anyone in the area. After calling up security it turned out that the staff cleaned several rooms at the same time leaving other rooms unattended and open while they were in adjacent rooms. I was assured this was... More 

Was this review helpful? Yes 3
Austin, Texas
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

We had an amazing stay at the club room floor (room #745) during 4/11/15-4/12/15. The complementary champagne & fruit platter from the guest relations supervisor was truly a nice touch! We felt completely pampered during our weekend stay. The club lounge had an ample selection of complementary sodas, wine, champagne, desserts, and appetizers! A club level room is a must... More 

Was this review helpful? Yes 3
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The name Ritz-Carlton carries with it a certain cachet: of service excellence, of superlative accommodations, of an experience above and beyond what you get at an average hotel. This place was merely, well, average. The welcome was perfunctory, the room was acceptable, and the little details were neglected. The room was clean and comfortable, but by no means spectacular. The... More 

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RitzCarltonDallas, General Manager at The Ritz-Carlton, Dallas, responded to this review

Thank you so much for taking the time to provide us with your constructive feedback. I would like to take this opportunity to apologize for the challenges that you have experienced with the room and technology. Please know that we are taking measures to ensure that this situation does not reoccur by upgrading power and charge outlets in the near... More 

N/A
Top Contributor
50 reviews 50 reviews
29 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was to have girls splurge weekend at Dallas Ritz but snowstorm forced me to be there alone, friends couldnt get there,It was bliss anyhow,, Darling Rachel at front desk gave me great room,I added concierge pkg ,( well spent 100$), did spa massage and facial,gracious hostess intern Ann in spa, went to wonderful museum nearby, cabbed to shopping mal,l... More 

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Indianapolis
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
58 helpful votes 58 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I am a platinum member of Ritz Carlton and this property gets my award for the worst Ritz Carlton property in the world. The staff is mediocre at best. No attempt to call the customer by name, ask how the service is, provide any recognition to loyalty level etc. At check in no mention of wifi, how to access it,... More 

Was this review helpful? Yes 5
Houston, Texas
Contributor
20 reviews 20 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My wife and I visited Dallas and booked the Ritz Carlton. If you stay in Ritz Carltons, you know what to expect. We booked a suite and frankly were a little disappointed. Furnishings were up to standard, the decorating was nice. But here is what is weird - the suite felt bare. The rooms were very large and it felt... More 

Was this review helpful? Yes 2
RitzCarltonDallas, General Manager at The Ritz-Carlton, Dallas, responded to this review

Thank you for taking the time to share your experiences with us. Please accept my sincere apologies that we did not meet your expectations during your recent visit. We always try to accommodate our valued guests to the best of our abilities and I am very disappointed that we failed on this occasion. I do hope that you decide to... More 

Fort Lauderdale, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

No matter what your concerns are at this location, be assured the staff fully intends on preserving your happiness. I really enjoyed the house car transportation to the convention center, my spa service, and every morsel I tasted from the world class Fearing's. It was at once fun and relaxing to be able to leave all my worries behind and... More 

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RitzCarltonDallas, General Manager at The Ritz-Carlton, Dallas, responded to this review

I truly appreciate you taking the time to provide us with your wonderful feedback. Thank you so much for your kind comments about the service of our Ladies and Gentlemen. I will pass on your observations and they will be delighted. I am also very happy to learn that you enjoyed our Rolls-Royce house car as well as the Spa... More 

London, United Kingdom
Top Contributor
74 reviews 74 reviews
44 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Every detail was exceptional - the spacious rooms, comfortable beds, delicious breakfast, and the pleasant & efficient service from the hotel staff. The hotel gym is superb - four Precor elliptical and running treadmills, Smith Machine, dumbbells up to 70 lbs, and a complete set of Precor weight machines. The location is ideally suited for access to a wide variety... More 

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Saint Louis, Missouri
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I cannot express how wonderful this hotel was - the splendor of the hotel and my huge room, the refreshing friendliness of the all the staff, the delicious meals at Fearings, the wonderful, relaxing afternoon at the spa, and the proximity to everything in downtown Dallas. From the minute I stepped foot on the property I was treated like a... More 

Was this review helpful? Yes 1
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