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The Highland Dallas

#25 of 197 Hotels in Dallas
Certificate of Excellence
GreenLeadersPlatinum level
Hotel website
5300 E Mockingbird Lane, Dallas, TX 75206
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$50 Knife Gift Card
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912 Reviews from our TripAdvisor Community

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Dallas, Texas
1 review
5 of 5 stars Reviewed yesterday NEW

We visited the restaurant at The Highland this past Saturday night and at first we were all upset because the traffic to get to the hotel was horrible. But, when we got to the front drive the valet staff opened our doors and one of the guys said " welcome to the highland young man, I apologies for the wait"... More 

Helpful?
Thank White_Scott
Duvall, United States
2 reviews
5 of 5 stars Reviewed yesterday NEW

I have been staying at this hotel for the past 3 years. The staff is the same, low turnover and they always remember me from the minute I step out of my car, arrive at the front desk, bring my bags to my room and eat in the lounge. The sales staff and the event staff are also warm, friendly... More 

Helpful?
Thank Anna Marie T
Dallas, TX
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed yesterday NEW

This hotel has been newly renovated. Our room was only lacking a few pieces of art that were in transit. The staff was very accommodating to all of our requests. I was concerned about the fact that you could only valet park, but I never waited more than a minute for my car. The pool area was very tasteful, but... More 

Helpful?
Thank TheOCfromBigD
2 of 5 stars Reviewed yesterday NEW

Stayed at this hotel for the past 3 years on business trips. Usually fine but my latest trip was in a room that made it very hard to sleep because of traffic. Also had issue during last trip with the reservation - reserved a Queen and was given a room with 2 double beds. Recent renovations include a very nice... More 

Review collected in partnership with Curio – A Collection by Hilton

Helpful?
Thank Yves B
West New York, New Jersey
1 review
1 of 5 stars Reviewed 3 days ago NEW

When we arrived our first encounter was with Heather, We checked in with our friend and his wife. We both were there for our anniversaries. When checking in everything was good until my friend received breakfast certificates and we didn't. So i asked heather and she told us it was for diamond members only. Which i understand but the tone... More 

Helpful?
Thank Jason S
Los Angeles, California
1 review
5 of 5 stars Reviewed 4 days ago NEW

I have to come back and fourth from LA to Dallas to see family. So sometimes it can be stressful. I really enjoyed my stay at the Highlands. The staff was very helpful and friendly. My first impression was with the hotel manager Todd(we thought was security because of his size) he was very engaging and asked how our stay... More 

Helpful?
Thank xxxxla
Austin, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

Hotel under renovation - missing headboards, proper blankets and the rooms smell like paint. Hard to get a quiet room with the hotel facing the highway. There are better options in Dallas for sure. Room service food was good, but skimpy for the prices.

Review collected in partnership with Curio – A Collection by Hilton

Helpful?
Thank Sean H
Toronto, Canada
Level Contributor
3 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

This was my first time at this hotel. Normally I stay at the lumen they were sold out so I decided to give this property a try. It is such a beautiful property very nice rooms. Currently under renovation but while I was there no complaints. I was checked in by Jesse (Manager). What can I say about this guy... More 

Helpful?
Thank Alexa M
todd r, Hotel Manager at The Highland Dallas, responded to this review

Dear Alexa M, Thank you for sharing such wonderful review on The Highland Dallas! Your comments regarding Jesse are spot on! He’s a great addition to our team and I’m thrilled you had an opportunity to meet each other. Your comments will be shared with the entire team. I’m sorry to hear about the issue you experienced with Room Service.... More 

Austin, Texas
1 review
5 of 5 stars Reviewed 5 days ago NEW

Great location for any SMU parent or visitor. Within walking distance of campus, restaurants and shopping. Beautiful lobby. Restaurant and bar are nicely appointed. Food is a bit pricey but well worth it. Definitely coming back!

Review collected in partnership with Curio – A Collection by Hilton

Helpful?
Thank 800Mary_W
todd r, Hotel Manager at The Highland Dallas, responded to this review

Dear 800Mary_W, Thank you for sharing your recent experience with us! It’s always nice when our guests take the time to let us know about their stay. We look forward to seeing you again soon! Best, Todd Rodgers Hotel Manager More 

California
Level Contributor
5 reviews
3 of 5 stars Reviewed 1 week ago

So when i checked in the Heather at the front desk was very rude. It seemed like she have never been in hotels before and maybe needed more training . I was already tired from my flight and then she took forever to check me in. I was put in to a room that was not finish it was missing... More 

Helpful?
Thank Nguyen44
lemmondd, General Manager at The Highland Dallas, responded to this review

Dear Nguyen44 - I'm delighted that we will have the opportunity to show you the fully transformed Hotel in the near future. It can be frustrating to arrive at a Hotel, tired and ready to get to your room - any delay in getting there can become a true challenge. I'm so sorry that you found anyone on the team... More 

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