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The Highland Dallas

4.0 of 5 5300 E Mockingbird Lane, Dallas, TX 75206
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The Highland Dallas
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The Highland Dallas
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639 reviews from our community

Traveler rating
    414
    170
    35
    16
    4
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116
197
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213
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cibolo, Texas
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

We loved how they were TRULY pet friendly. They love pets and don't charge a pet fee. Service was top notch. Edgar checked us in and saw we had 2 pets. He offered to walk them anytime we needed. We were able to enjoy the UT/OU game knowing Edgar is taking care of our pets. We thought he'd just do... More

Was this review helpful? Yes 2
lemmondd, General Manager at The Highland Dallas, responded to this review

Dear Greg C - How awesome we have found each other! The Highland Dallas is happy to be your favorite in Dallas. We really do love our guests and their pets. I'm glad Edgar was able to provide some additional attention to your four legged friends. We all look forward to your return! All best, David David Lemmond General Manager... More

Austin, Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Has an upscale feel to it. The rooms are clean and comfortable with some extra touches. Hotel staff was friendly and always willing to help. Bar service was awesome and the restaurant dining EXCEPTIONAL!! Would recommend!

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Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here when it was the Kimpton Palomar and really liked it so I thought I'd see what it's like now that it's owned by Hilton. It looks the same but the service is not quite top notch. I pulled in and inadvertently pulled into the wrong side (but to the right so people could still drive past). I... More

Was this review helpful? Yes 1
lemmondd, General Manager at The Highland Dallas, responded to this review

Dear kadycee, Thanks for sharing your experience and I am so sorry for the poor welcome and follow through. We are absolutely transitioning between the old and the new. We have great plans for providing service and amenities that will feel better and better each time our guests return. Our valet can get hectic at times and juggling luggage and... More

Houston, Texas
Contributor
14 reviews 14 reviews
10 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My daughter lives close to The Highland and I live about 5 hours away. I reserved a parlor room for two nights so we could get ready for her wedding which was held on Saturday at nearby White Rock Lake. When i arrived Friday evening, there was no record of my reservation. I had made it through central reservations and... More

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Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here x 2 nts for a work conference hosted by the hotel. Great staff, super clean rooms, comfy bed, and free wine. What more could I ask for? The lobby area is super chic/modern, and there is ample shaded seating room at the pool. Def wish I could've stayed longer.

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Austin, Texas
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

My initial introduction to the Highland got off to a very bad start. When I drove up, the valet referred to me as "dear," which I quickly pointed out was offensive and inappropriate. I related this to the desk clerk, who said she would let the manager know. I must say the rest of the staff with whom I had... More

Was this review helpful? Yes 6
lemmondd, General Manager at The Highland Dallas, responded to this review

Dear Dianne788, I greatly appreciate the feedback on your recent stay! We have just recently re positioned ourselves as The Highland Dallas. Some of the elements that we offer are carryovers from the previous Hotel, like the wine hour and the residents of the Condominiums that are a part of the complex do frequent this as an amenity of living... More

San Francisco, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 8, 2014

I was working the weekend in Dallas and decided to bring my family. I normally stay by the Galleria, however the family wanted to go shopping at Highland Park Village. I called the hotel and asked if they provided a shuttle, they said "yes, Highland Park Village is within our range." Great, I booked a room from Friday-->Monday. Upon checking... More

Was this review helpful? Yes 5
Joe J, General Manager at The Highland Dallas, responded to this review

Thank you for your candid review. Please accept our sincere apology for these infractions. I would be so gratful if you would get in touch with me personally so I can ask a few more questions and, of course, to resolve so that we can, in fact, exceed your expectations even in the light of all these that happened. Kind... More

Dallas
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 7, 2014

We felt very welcomed when we arrived. The staff is very accommodating and upbeat. We had a cocktail in the bar at the in house restaurant. The bar tenders were very nice. The rooms are very comfortable. We stayed in a king suite with a spa bath. It was wonderful. I will stay here again for sure!

Was this review helpful? Yes
Joe J, General Manager at The Highland Dallas, responded to this review

Thank you SO much for your review! It is always music to my ears when our guests enjoy themselves immensly! Kind Regards- Joe Jennings General Manager More

Austin, Texas
2 reviews
5 of 5 stars Reviewed August 30, 2014

I was traveling with 11 y.o. son, just for fun. Best part for us was the infinity pool and large hot tub. For whatever reason (perhaps the recent changeover from Klimpton), both times we went to the pool, we were the only swimmers. Just beautiful! Clean, covered cabana area with plenty of plush yellow towels. Best hotel pool/spa experience ever!... More

Was this review helpful? Yes
Onemoretime100, General Manager at The Highland Dallas, responded to this review

Thanks for the great review! We are very proud of our product and are thrilled you enjoyed everything! I know exactly who you are talking about with regard to the magic trick, he is something else! Thanks again for being our guest, if your future travel plans include us, please reach out to me and let me know you are... More

Washington
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 28, 2014

Have not been to this hotel for several years and pleased to see if is part of Hilton. Welcoming staff and large, well equipped rooms. Very clean!!! Knife - best dinner from my weekend in Dallas. Did not like the 105" outside temperature but it made the beautiful pool so welcome at the end of the day. LOVE Highland!!

Was this review helpful? Yes 1
Onemoretime100, General Manager at The Highland Dallas, responded to this review

Thank you so much for the awesome comments with regard to your recent stay here in Dallas! We appreciate your kind words and look forward to your next visit! Kind Regards- Joe Jennings, General Manager More

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Additional Information about The Highland Dallas

Address: 5300 E Mockingbird Lane, Dallas, TX 75206
Phone Number:
Location: United States > Texas > Dallas
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Highland Dallas 4*
Number of rooms: 198
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Also Known As:
Hotel Palomar Dallas Kimpton

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