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W Dallas Victory Hotel

#38 of 192 Hotels in Dallas
Certificate of Excellence
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2440 Victory Park Lane, Dallas, TX 75219
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W Dallas Victory Hotel
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W Dallas Victory Hotel
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675 reviews from our community

Traveler rating
    309
    157
    76
    76
    57
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56
181
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225
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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All months
Contributor
16 reviews 16 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

Nice hotel but don't try to stay here during an event at AA center ! Its a cluster *#@k trying to even get to the hotel and traffic jams and valet nightmare ! Nice hotel otherwise - trendy modern rooms but not very welcoming or cosy - staff - pretentious, trendy, its OK but there's better places in Dallas -... More 

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Dallas, Texas
1 review
5 of 5 stars Reviewed 1 week ago

I just wanted to say Thank You for a memorable 3 year anniversary with my wife. She was overwhelmed with joy, and wowed by the room and treatment we received from the staff. We also had an amazing time at the lounge that night and I noticed she’s telling all her friends about the W and how much of a... More 

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texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Was in town for the hockey game, so booked a night at the W since is the AA center was across the street. Originally booked a room with 2 beds but was given a room with only 1 bed. Made it work anyway. Came back to the room around midnight and someone having a loud party down the hall. Still... More 

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Adelaide, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were in town to watch an NBA game - perfect location as directly across the road from the AA Center. ALL of the staff here were fabulous from reception to the doormen! Everyone was so helpful and friendly. Cook Hall was perfect for breakfast and staff were also lovely here too. Loved the interior decor and the room was... More 

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Houston, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Enjoyed a fun couple of evenings! Hotel itself is nice, but it's the people from the valet to the front desk to the bar tender that make the place shine. As with all W hotels, they nickel and dime you to death despite a high room rate.

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New York City, New York
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a newer W and has all the trendy pieces attached. It seems very on brand. I did like the lounge as there is an indoor and an outdoor section. The hotel is right by where the Mavericks play so it must cater to that crowd but no game when I stayed there. Still building out the area so... More 

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Australia
Contributor
14 reviews 14 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

This hotel has a lot going for it. But it all starts with the introduction. And that for me wasn't great. Coming into the hotel is nothing special and it is contact with guests that position this hotel as having room for improvement. Number One: staff standing at the entrance to a hotel this is what should happen: approach cab,... More 

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GMDarrylJett, General Manager at W Dallas Victory Hotel, responded to this review

Welcome Traveler, Thank you for taking the time to write us your review. It seems that during your stay we fell incredibly short in regards to delivering an exceptional experience. I am sincerely disappointed to hear that our level of customer service was less than top notch. Please know that it is feedback like yours that we use to train... More 

Connecticut
Contributor
18 reviews 18 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed here while attending a business seminar. The hotel is absolutely beautiful as you can see from the photos I posted. I love how they have a dispenser of ice water in the lobby infused with berries, lemons and limes. It was very pretty and welcoming to see this upon check in. The room was clean and comfortable with... More 

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GMDarrylJett, General Manager at W Dallas Victory Hotel, responded to this review

Welcome Guest, I thrilled to hear about your most recent stay with us. We love hearing wonderful feedback such as yours. We hope that if your travels bring you back to Dallas that you will come and stay with us again. We would love to give you another wonderful W Dallas - Victory stay. Cheers! Darryl Jett, General Manager More 

Leesburg, Virginia
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago

My wife and I go to a different hotel every month in Dallas just to get away and relax the W being rated and priced as a top hotel we decided to go. Very disappointed. Nickle and dime you for everything including the $16 bottle of water in the room. Service was just not there. Not friendly. No one does... More 

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GMDarrylJett, General Manager at W Dallas Victory Hotel, responded to this review

Welcome Guest, Please accept my sincerest apologies in regards to your recent stay with us. Please know that I take feedback such as yours very seriously and will share among the talent in order to help us improve. At W Dallas - Victory we pride ourselves on exceptional levels of customer service and it seems like we were not able... More 

Nicosia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Booked 2 single rooms through a reputable international agent. We arrived (after a 10 hour flight) to discover that they had only 1 room! Even after we showed them the booking they said that they no more rooms for us. No other options were offered, like booking us to another hotel or offer a drink while they tried to sort... More 

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GMDarrylJett, General Manager at W Dallas Victory Hotel, responded to this review

Welcome Marios, Thank you for taking the time to give us your feedback. I personally read all of our reviews am sincerely disappointed to hear that you had a less than wonderful experience with us. This is truly not the W Dallas way and I want to offer you my sincerest and deepest apologies. We pride ourselves on offering top... More 

Hotel Review Summarization

What travelers say

  • Room service(10)
  • Very nice(7)
  • Bliss spa(3)
  • Front desk staff(3)
  • Ghost bar(3)
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592 photos of this hotel

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Hotel & grounds (38)
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The Hotel (86)
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Wonderful King Room (45)
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Wonderful Room with Two Queen Beds (85)

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Other (1)
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