VERY VERY dissapointed!!!!!!!! First all i reserved a suite and paid alot of money for it...i expected better service then what i got..i had the suite reserved in my name and a friends name...instead of having one suite with 2 names they gave us 2 suites with one name on each!! Therefore not only did they charge my card but... more

Went to Eric Clapton concert with girfriends. The W is right across the street from the American Airlines Center. Staff was great as well as the location. Although the AC didn't cool the room as well as we would have liked (temp was 102 in Dallas that day!), I would recommened the W if you are going to an event... more

Well first off check in is at 3:00, we arrived at 5:30 and our room was not ready(we were told it was because they were full the night before and they were behind on house keeping ha ha) so we had to take a smoking room. The air conditioner was off when we got to our room and it was... more

The bathroom is right inside the front door with no door! Just out in the open. The toilet had a sliding door that would not stay closed and no lock. You have to pull drapes from both sides like the window drapes to close the bathroom off from the bedroom to shower. If anyone is with you, they cant go... more

Let me start by stating that I love the W chain. My wife and I went to Dallas for our anniversary and while at dinner decided that we wanted to stay in town. I called the W and booked us a room. I hadn't stayed in the on in Dallas yet, so was looking forward to the experience. The room... more

We booked a night at W Dallas-Victory for an anniversary weekend, along with reservations at Craft (restaurant located at the W). There were two big problems. First, it took four trips to the front desk was before they were able to get the room keys (magnetic cards) to work. The person at the front desk took it as a personal... more

I was very disappointed in the W Victory Park. We first had trouble with the parking garage across the street but I was told by the W that they were not affiliated with them so I will try to base my review mainly on the hotel. I had 7 people total in my group for my bachelorette party. We are... more

My wife and I stayed on Friday the 24th to celebrate getting married. Just a quick, one night stay. The hotel is located in a busy area, with lots of activities/shopping near by. The staff was very polite and prompt and all about 24 years old it seemed. It is a very VERY modern, somewhat snobby hotel. While I can't... more

I booked 2 nights at the W for family. 2 adults and 4 young adults 18-20 yrs. old. For $269.00 a night - there wasn't even a coffee pot in the room! It was dark - black paint on the walls! Poor lighting - space design was terrible! The room service did not give us fresh towels or replenish the... more