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Extended Stay America - Dallas - Vantage Point Dr.

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9019 Vantage Point Drive, Dallas, TX 75243 (Formerly Wellesley Inn & Suites)
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1 room 1 adult
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Extended Stay America - Dallas - Vantage Point Dr.
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75 Reviews from our TripAdvisor Community

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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed November 21, 2015

We had an absolutely awful room at this hotel. I should start by saying that we are fairly tolerant, and often stay at budget hotels without much difficulty. I should also say that I have had good experiences at other Extended Stay America locations. However, this was the worst hotel stay I have ever experienced in my life! We had... More 

Helpful?
1 Thank Kirk S
Manager_11525, General Manager at Extended Stay America - Dallas - Vantage Point Dr., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The room conditions you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have used your comments as a training tool to ensure that rooms are thoroughly inspected prior to guest arrivals. Thank... More 

Magnolia, Texas
Level Contributor
3 reviews
2 of 5 stars Reviewed November 14, 2015

rented 2 beds, one rooms for a week and was put in a building in the back of the hotel like an over flow building. it was very unsafe filling. At least 4 people working on cars in the front of their rooms. asked to be moved every day we were there and never got to move to the main... More 

Helpful?
Thank Rick P
Manager_11525, General Manager at Extended Stay America - Dallas - Vantage Point Dr., responded to this review

Thank you for your recent review of your stay. I sincerely apologize that your stay did not meet our company’s high standards. In response to your feedback, I will make sure we are walking our property frequently as well as responding to guest needs in a timely manner. Thank you very much for providing us with your feedback. If you... More 

Dallas, Texas
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed August 28, 2015

The stay was for a 5-day business trip. Location was great and the staff were very nice and accommodating. The (old) hotel itself is the problem and needs update. They tried to be clean but with the old building and pipes it was challenging. Roaches...we killed two at different corners of the unit. The scary part was that we found... More 

Helpful?
1 Thank Ivy L
Manager_11525, General Manager at Extended Stay America - Dallas - Vantage Point Dr., responded to this review

Thank you for your recent review of your stay. I appreciate your comments about our staff and location; however, I sincerely apologize for the cleanliness issues you experienced. In response to your feedback, I will be working with our housekeeping staff and outside vendor to ensure the mentioned cleanliness issues are eliminated. We continually work to improve our hotel, so... More 

Dallas, Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 26, 2015

I booked clearly non smooking room. I came at 11:30 PM and I found the door was closed. I wait outside for a while then the front disk open the door and told me there no available non smooking rooms and there is no lift and the available room in 2nd floor although I had 18 months baby but he... More 

Helpful?
1 Thank Kaser46
Manager_11525, General Manager at Extended Stay America - Dallas - Vantage Point Dr., responded to this review

Thank you for your recent review of your stay. I sincerely apologize for the smoke and service issues that occurred during your experience with us. In response to your feedback, I will meet with our staff to ensure each guest receives professional customer service. I will also be making sure we are diligently enforcing our smoking policies. I really appreciate... More 

Nir Banim, Southern District, Israel
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 8, 2015 via mobile

This motel is very far from downtown and right next to highway.. If you dont have a car and dont stay there. I was alone and this place looks like nowhere- if you are alone dont stay there!!! Good thing- very close to dart station if needed. The staff is very nice. But dont go there by yourself!

Helpful?
1 Thank shai992
Manager_11525, General Manager at Extended Stay America - Dallas - Vantage Point Dr., responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that our hotel was far from downtown and right next to the highway. I really appreciate you bringing this to our attention. I hope that you will contact me directly, at dnp@extendedstay.com, should you wish to discuss this further. We hope that you will... More 

Bossier City, Louisiana
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed March 1, 2015 via mobile

We booked two rooms for 4 days and trust me, never ever in my life I've seen such a dump hole hotel. It's absolutely pathetic and non sense place. Dirty carpet, dirty beddings with bug bites, broken leaky bathrooms. The only thing that's ok is location as it is close to a local train station. NEVER EVER ILL STAY IN... More 

Helpful?
1 Thank Rootstop
Manager_11525, General Manager at Extended Stay America - Dallas - Vantage Point Dr., responded to this review

Thank you for your recent review of your stay. I sincerely apologize for the lack of cleanliness and failing to meet your as well as our own expectations. I really appreciate you bringing this to our attention and will immediately address with our team to prevent this experience from being repeated. If you would like to discuss this further, please... More 

San Francisco, California
Level Contributor
158 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed February 12, 2015

Our expectation for this hotel is more like above the average hotel but we were very surprised that it is being used not only for short term stay but for longer lease agreement that some guest stayed for more than 10 yrs. This applied to Extended Stay in Memphis, Tennessee. Breakfast served is continental which is typical but with limited... More 

Helpful?
2 Thank Librado C
Manager_11525, General Manager at Extended Stay America - Dallas - Vantage Point Dr., responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you had a good stay with us. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed February 6, 2015 via mobile

Absolutely horrible is an understatement. I showed the manager all of the bites all over my arms, face, and legs along with the lice in my hair that I got from that hotel and he basically told me to get off of his property. I tried to check out when I finally started seeing the bugs that had been biting... More 

Helpful?
2 Thank Ali B
Manager_11525, General Manager at Extended Stay America - Dallas - Vantage Point Dr., responded to this review

Thank you for your recent review of your stay. I sincerely apologize that your stay was absolutely horrible. I really appreciate you bringing this to our attention. If you would like to discuss this further, please do not hesitate to contact me at dnp@extendedstay.com. We hope that you will give us the opportunity to provide you with a better stay... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 18, 2014 via mobile

Roaches are in the dishwasher and running all over the counter at night. I asked the front office staff to come to my room several times to spray for roaches, no one ever came to spray for them. The bathtub has a stopper that doesn't fit you can't take a bath, you have to take a shower. This is the... More 

Helpful?
2 Thank Nadine T
Manager_11525, General Manager at Extended Stay America - Dallas - Vantage Point Dr., responded to this review

Thank you for your recent review of your stay. I sincerely apologize that there was an issue with pests in your room, and that my staff was unable to resolve this issue for you. In response to your review, I am contacting our pest control company to ensure that our entire property is sprayed. As well, I will be working... More 

Coppell, Texas, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 30, 2014

Lets start with the fact that my prepaid room reservation (queen non-smoking) was gone when I arrived to pick up my key. Then I was offered several smoking rooms or a double non-smoking. I went to check the rooms and found that they gave me a key to someone's OCCUPIED room. I immediately left, but that makes you wonder how... More 

Helpful?
Thank Elizabeth S
Manager_11525, General Manager at Extended Stay America - Dallas - Vantage Point Dr., responded to this review

Thank you for your recent review of your stay. I am sorry to hear that your room was not available when you arrived. As well, I apologize that you were not pleased with the room you were provided. I will be meeting with our staff to review your comments to ensure these issues do not continue in the future. We... More 

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