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Extended Stay America - Dallas - Vantage Point Dr.

2.0 of 5
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9019 Vantage Point Drive, Dallas, TX 75243 (Formerly Wellesley Inn & Suites)
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Extended Stay America - Dallas - Vantage Point Dr.
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Ranked #116 of 192 Hotels in Dallas
A recent review
3 of 5 stars Reviewed February 12, 2015
Librado C San Francisco, California
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70 reviews from our community

Traveler rating
    25
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    4
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    13
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Nir Banim, Southern District, Israel
1 review
2 of 5 stars Reviewed March 8, 2015

This motel is very far from downtown and right next to highway.. If you dont have a car and dont stay there. I was alone and this place looks like nowhere- if you are alone dont stay there!!! Good thing- very close to dart station if needed. The staff is very nice. But dont go there by yourself!

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Manager_11525, General Manager at Extended Stay America - Dallas - Vantage Point Dr., responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that our hotel was far from downtown and right next to the highway. I really appreciate you bringing this to our attention. I hope that you will contact me directly, at dnp@extendedstay.com, should you wish to discuss this further. We hope that you will... More 

Bossier City, Louisiana
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed March 1, 2015

We booked two rooms for 4 days and trust me, never ever in my life I've seen such a dump hole hotel. It's absolutely pathetic and non sense place. Dirty carpet, dirty beddings with bug bites, broken leaky bathrooms. The only thing that's ok is location as it is close to a local train station. NEVER EVER ILL STAY IN... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Dallas - Vantage Point Dr., responded to this review

Thank you for your recent review of your stay. I sincerely apologize for the lack of cleanliness and failing to meet your as well as our own expectations. I really appreciate you bringing this to our attention and will immediately address with our team to prevent this experience from being repeated. If you would like to discuss this further, please... More 

San Francisco, California
Top Contributor
110 reviews 110 reviews
16 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed February 12, 2015

Our expectation for this hotel is more like above the average hotel but we were very surprised that it is being used not only for short term stay but for longer lease agreement that some guest stayed for more than 10 yrs. This applied to Extended Stay in Memphis, Tennessee. Breakfast served is continental which is typical but with limited... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Dallas - Vantage Point Dr., responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you had a good stay with us. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 6, 2015

Absolutely horrible is an understatement. I showed the manager all of the bites all over my arms, face, and legs along with the lice in my hair that I got from that hotel and he basically told me to get off of his property. I tried to check out when I finally started seeing the bugs that had been biting... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Dallas - Vantage Point Dr., responded to this review

Thank you for your recent review of your stay. I sincerely apologize that your stay was absolutely horrible. I really appreciate you bringing this to our attention. If you would like to discuss this further, please do not hesitate to contact me at dnp@extendedstay.com. We hope that you will give us the opportunity to provide you with a better stay... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 18, 2014 via mobile

Roaches are in the dishwasher and running all over the counter at night. I asked the front office staff to come to my room several times to spray for roaches, no one ever came to spray for them. The bathtub has a stopper that doesn't fit you can't take a bath, you have to take a shower. This is the... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Dallas - Vantage Point Dr., responded to this review

Thank you for your recent review of your stay. I sincerely apologize that there was an issue with pests in your room, and that my staff was unable to resolve this issue for you. In response to your review, I am contacting our pest control company to ensure that our entire property is sprayed. As well, I will be working... More 

Coppell, Texas, United States
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 30, 2014

Lets start with the fact that my prepaid room reservation (queen non-smoking) was gone when I arrived to pick up my key. Then I was offered several smoking rooms or a double non-smoking. I went to check the rooms and found that they gave me a key to someone's OCCUPIED room. I immediately left, but that makes you wonder how... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dallas - Vantage Point Dr., responded to this review

Thank you for your recent review of your stay. I am sorry to hear that your room was not available when you arrived. As well, I apologize that you were not pleased with the room you were provided. I will be meeting with our staff to review your comments to ensure these issues do not continue in the future. We... More 

Kansas City, Kansas
2 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed September 24, 2014

Stayed there couple days last week. The room was Filthy, dirty, smelly and nasty. We did not walk on the carpet without shoes as it had numerous stains in them. This was the ABSOLUTE WORST stay ever. NEVER AGAIN I WILL STEP FOOT in any EXTENDED STAY AMERICA in my life. I thought about taking pictures, then as too disgusted... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Dallas - Vantage Point Dr., responded to this review

Thank you for posting a review of our hotel. I apologize for the odor and cleanliness issues you experienced during your stay with us. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. Thank you again for your feedback. We hope that you will stay at our... More 

1 review
2 of 5 stars Reviewed August 19, 2014

I am very disappointed at the service at this hotel. I would not recommend this place to someone looking for a nice place to sleep as they only provide a bed to rest. Hosekeeping is very disappointing as the sheets towels and pillows were constantly dirty.at one time the housekeeping made my bed up with two fitted sheets. I have... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dallas - Vantage Point Dr., responded to this review

Thank you for telling us about your experience. We are very sorry to hear that you did not enjoy your stay with us and that our housekeeping service was not to standard. Please accept our apologies. We will be reviewing your feedback with our housekeeping staff and working to make sure every room is cleaned thoroughly. Thank you again for... More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 29, 2014

The location was great close to highways restaurants and stores and downtown. However I was somewhat disappointed in facilities room phones did not work properly, Internet was in and out, kitchens not fully equipped. There was no pool Therefore it was a average stay at this extended stay.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Dallas - Vantage Point Dr., responded to this review

Patrice - We appreciate you taking the time to write a review of your experience with us. We sincerely apologize that our amenities did not meet your expectations. We continually work to improve our hotel, so we really appreciate you providing us with your feedback. We will be working with our staff to ensure that all aspects of our hotel... More 

1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed June 2, 2014

I saw a super large roach on the wall then disappears behind my bed...just think about it. The room smells terrible even after I used lots of air refresher. Also there is totally NO room service: I have stayed here for a month and NO ONE ever came to clean up anything.

Was this review helpful? Yes 4
Manager_11525, General Manager at Extended Stay America - Dallas - Vantage Point Dr., responded to this review

Thank you for taking the time to post a review of our hotel. I apologize for the odor and cleanliness issues you encountered during your stay with us. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. Thank you for bringing this to our attention. If you... More 

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