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Embassy Suites Dallas - Near the Galleria

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14021 Noel Road, Dallas, TX 75240
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Embassy Suites Dallas - Near the Galleria
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Embassy Suites Dallas - Near the Galleria
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424 reviews from our community

Traveler rating
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    77
    33
    23
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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Seabrook, Texas, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed today NEW

Travel weekly for business. This hotel's attention to details, the little things that make road warriors happy, is excellent. It's the best Embassy Suites I have stayed in and I've stayed in a lot. Swans are a nice touch. Could use a bit more lighting in atrium/breakfast area. Little dark for these bad eyes. Other than that, this Embassy Suites... More 

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Houston, Texas
1 review
1 of 5 stars Reviewed 2 days ago NEW

Just left this hotel over the weekend. Where should I start. Got there at 3.30 and room wasn't ready. They said they would call us when room is ready so we go to the mall and walk around for a few hours and finally we decided to call them about 6ish and they say oh yes your room is ready... More 

Was this review helpful? Yes
Christopher P, General Manager at Embassy Suites Dallas - Near the Galleria, responded to this review

Thank you for taking the time to write a TripAdvisor review following your most recent experience at the hotel. I apologize for the lapses in service you encountered from our front desk and maintenance staff and I assure you this is not typical of a stay at Embassy Suites Dallas. As you noted, failure to follow up with guest requests... More 

Oklahoma City, United States
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Wonderful stay; rooms are excellent. First impressions of hotel are welcoming and staff always have smiles on their faces. Managers reception and breakfasts were excellent as usual. I highly recommend this hotel. If shopping is your thing, the Galleria is 1/2 mile from the hotel. It is a shoppers paradise.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Christopher P, General Manager at Embassy Suites Dallas - Near the Galleria, responded to this review

Thank you for your kind review; we truly appreciate every bit of feedback we receive from our guests. I'm happy to hear our location, service and food & beverage offerings helped enhance your stay with us. It's great to hear you were able to take advantage of some shopping time at the Galleria while you visited. Thank you for choosing... More 

Tampa, Florida
1 review
5 of 5 stars Reviewed 3 days ago NEW

Out in Dallas for work. Embassy Suites near the Galleria was very nice. Free happy hour M-F. Good breakfast.. Although it was the same Scrambled eggs, Potatoes, and Sausage links every single morning, they did have a cook make eggs to order. Starbucks Coffee & Juices. All the pineapple and other fruit you can eat. I thought the rooms were... More 

Was this review helpful? Yes
Christopher P, General Manager at Embassy Suites Dallas - Near the Galleria, responded to this review

Thank you for your kind review; we truly appreciate every bit of feedback we receive from our guests. I'm happy to hear that our food & beverage and our internet speed added to your experience. I'm glad you were able to meet Barron and Queen, they are truly beautiful swans! Thank you for choosing to stay with us while attending... More 

Senior Contributor
43 reviews 43 reviews
22 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

Hello Mr. Mims,I'm currently staying here in room 422 and wanted to make you aware of some concerns.1.  The bedside phone doesn't have a dial tone2.  The lamp on the front desk doesn't work3.  In room dining is advertised on page 4 of the Guest Services guide stating lunch & dinner availability from 11a-11p.I was quite concerned after calling 3662... More 

Was this review helpful? Yes 1
Christopher P, General Manager at Embassy Suites Dallas - Near the Galleria, responded to this review

Thank you for your recent TripAdvisor review with specific examples of where we failed to meet your expectations on your recent stay. I apologize for the lapses in service you encountered and assure you this is not typical of a stay at Embassy Suites Dallas. As you noted, it is unacceptable to have inoperable amenities in your guestroom as well... More 

knox city, tx
Top Contributor
90 reviews 90 reviews
36 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed one night during spring break so hotel was very full. I am a hilton honors member and used points for the room. I wasn't recognized as a member on check in and our room was right next to the elevator. Thought might have received a better location. Breakfast good and staff nice.

Was this review helpful? Yes
Christopher P, General Manager at Embassy Suites Dallas - Near the Galleria, responded to this review

Thank you for your recent TripAdvisor review. I'm glad to hear you were able to enjoy your stay and that our staff and our breakfast offerings played a role but I'm disappointed to hear that you were not recognized as a Hilton Honors member. We certainly appreciate your loyalty to the Hilton Brand as well as to our own property... More 

Round Rock, Texas
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

BEWARE THIS IS AN ABSOLUTELY TERRIBLE HOTEL… Will give it a negative 1000 if I can. I find it funny that will all the bad reviews, and being so close to a Hilton Corporate office, that Hilton Worldwide does not replace the management here. Being a Hilton Honors member, who tries to stay at Embassy when I travel, I will... More 

Was this review helpful? Yes 1
Christopher P, General Manager at Embassy Suites Dallas - Near the Galleria, responded to this review

Thank you for taking the time to write a review following your most recent stay with us here at the Embassy Suites Dallas. I am disappointed to hear of the experience you had with us. I too would be upset if all the concerns you noted occurred to me. I apologize for all the inconveniences I will be meeting with... More 

Austin, Texas, United States
1 review
2 of 5 stars Reviewed 1 week ago

.87 Mbps wifi speed. that's right, you are reading that correctly. After complaining about the internet speed on the night of arrival, Monday, it had not been fixed by my departure on Thursday morning. I couldn't even open a pdf. Staff was not helpful. I even called Hilton Honors and it still didn't get fixed. If you are a business... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Christopher P, General Manager at Embassy Suites Dallas - Near the Galleria, responded to this review

Thank you for your recent TripAdvisor review with specific examples of where we failed to meet your expectations on your recent visit. I apologize for the lapses in service you encountered during your stay and assure you this is not typical of a stay at the Embassy Suites Dallas. As you noted, you had a few run-in's with a lack... More 

Fort Worth, Texas
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Only complaint is we were given worg type of key so it wouldn't open our door after getting the correct one which was a new system It wouldn't open any of the other doors u need a key to access. All e

Was this review helpful? Yes 1
Christopher P, General Manager at Embassy Suites Dallas - Near the Galleria, responded to this review

Thank you for your recent TripAdvisor review, we truly appreciate all the feedback we receive from our guests. I am glad to see that you enjoyed your stay but disappointed with your experience with our open key system. In an effort to enhance our guest experience we are trying a new key system that does not require access via key... More 

Dallas, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Great place to stay. The staff were very friendly. Would stay here again. The rooms were very comfortable and quiet. Overall a great experience. The stay was very enjoyable and exceeded my expectations.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Christopher P, General Manager at Embassy Suites Dallas - Near the Galleria, responded to this review

Thank you for your kind review; I'm glad your stay exceeded your expectations and we hope to be able to host you again soon in the future! More 

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