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Embassy Suites Dallas - Near the Galleria

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14021 Noel Road, Dallas, TX 75240
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Embassy Suites Dallas - Near the Galleria
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Embassy Suites Dallas - Near the Galleria
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445 reviews from our community

Traveler rating
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    78
    36
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dallas, United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

The staff was super friendly. The breakfast choice I thought was really really good! They had made to order omelets, sausage etc. Fresh fruit and all kind of other goodies! The only thing I had an issue with, was that there was no curtain to close for privacy on the main window in the room. They should def put a... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Christopher P, General Manager at Embassy Suites Dallas - Near the Galleria, responded to this review

Thank you for your kind review, we truly appreciate all feedback we receive from our guests. We're glad to hear that you enjoyed your stay highlighted by our service and breakfast offerings. We are looking forward to the opportunity to welcome you back on your next trip into the Dallas area. Christopher M. Puntureri, General Manager More 

Tulsa, Oklahoma
2 reviews
2 of 5 stars Reviewed 3 days ago NEW

We LOVE Embassy Suites! Every time we travel we always stay at Embassy Suites because of the great service, comfortable beds and great breakfast! At this Embassy Suites we did not have a good stay. We we're very upset when we got back to the hotel after a long day of activities to find that the bed was so stiff... More 

Was this review helpful? Yes
Christopher P, General Manager at Embassy Suites Dallas - Near the Galleria, responded to this review

Thank you for taking the time to write a review about your most recent stay. I was happy to hear that you are still impressed with our service but disappointed we were unable to meet the same expectations with room comfort. We're in the midst of finalizing our guestroom renovation plans for 2016 which will address your some of your... More 

Arlington, Texas
Contributor
14 reviews 14 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Embassy Suites has been my favorite for over 15years. There customer service still exceeds my expectations from the front desk to the evening reception staff. Customer Service definitely gets 5 Stars. Embassy lobby appearance beautiful. Rooms: Outdated but descent for stay. Free Breakfast was cold and the omelet made fresh was not done. I assumed he was rushing to keep... More 

Was this review helpful? Yes
Christopher P, General Manager at Embassy Suites Dallas - Near the Galleria, responded to this review

Thank you for your recent TripAdvisor review, we appreciate all feedback we receive from our guests. I'm glad to hear that our service and lobby appearance still exceeds your expectations but disappointed your breakfast and guestroom experience was not the same especially during your Anniversary weekend, Happy Belated Anniversary! I can share with you that we're in the process of... More 

Chicago, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

I've never stayed at another hotel that had a more friendly and helpful staff. Will for sure come to this hotel again when I come to Dallas!!! Loved the free drinks and snacks every night and you can't beat a free custom made breakfast. Highly recommend this hotel!!!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Christopher P, General Manager at Embassy Suites Dallas - Near the Galleria, responded to this review

Thank you for your kind review! We're glad you enjoyed your stay and we look forward to your return trip to Dallas More 

Little Rock, Arkansas
Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

A very conveniently located property near the mall and many other attractions. The suite was spacious and comfortable. The evening reception and morning breakfast were both awesome. Overall, this is a great location to stay when in the Big D!

Was this review helpful? Yes
Christopher P, General Manager at Embassy Suites Dallas - Near the Galleria, responded to this review

Thank you for your kind review; we truly appreciate every bit of feedback we receive from our guests. Happy belated anniversary! I'm happy to hear that our location, room comfort and our food & beverage service added to an already memorable weekend. Visit us anytime; we look forward to welcoming you back soon Christopher M. Puntureri, General Manager More 

Texarkana, United States
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Had two rooms booked. Suppose to check in at 3 and rooms not ready til 5. One room had to move twice and one room had to move once. Bathroom sink would not drain and there vomit in the bedroom. The other room someone had come in and sprayed urine all over the side of the tub and floor and... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 2
Christopher P, General Manager at Embassy Suites Dallas - Near the Galleria, responded to this review

Thank you for taking the time to complete a TripAdvisor review with specific examples of where we failed to meet your expectations. I apologize for the lapses in service you encountered with our front desk and housekeeping departments. As you noted, to wait for 2 additional hours passed our check-in time is unacceptable but once more it is unacceptable to... More 

Sydney, Australia
Top Contributor
76 reviews 76 reviews
38 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The staff were good, especially Caitlin with tips on the hotel shuttle and giving us a late checkout as our Qantas flight didn't leave til after 10pm, and another male staffer (sorry we didn't get his name) who gave exceptional service, taking us to the museum rather than the nearest DART on Easter Sunday morning as it was quiet. We... More 

Was this review helpful? Yes 1
Christopher P, General Manager at Embassy Suites Dallas - Near the Galleria, responded to this review

Thank you for your kind TripAdvisor review. I'm happy to hear our service, shuttle service and food & beverage options added to the value of your stay while visiting Dallas. I'm happy to hear you were able to enjoy your time in Dallas and we look forward to welcoming you back on your next trip Christopher M. Puntureri, General Manager More 

Houston, Texas
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Embassy Suites Dallas - Near the Galleria is one of our favorites in the Dallas area. It's easy to get to and from and the staff is very friendly. We stayed this past week on a Tuesday night - I think the first time we have ever stayed on a weeknight - during the school year. Totally different clientele.... More 

Was this review helpful? Yes
Christopher P, General Manager at Embassy Suites Dallas - Near the Galleria, responded to this review

Thank you for your kind review of your recent stay. We're glad to hear that we're one of your favorite hotels and we're very thankful that you continue to visit us when you come to Dallas. We are looking forward to seeing you again in the summer on your next trip in! Christopher M. Puntureri, General Manager More 

Rio Rancho, New Mexico, United States
Contributor
11 reviews 11 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

When you first arrive, it doesn't look like a typical Embassy Suites location. It is smaller than most I have stayed in, The hotel on the inside is very nice and the swans are a nice touch. The rooms are very quiet and I heard no outside noise or anything coming from the atrium. Breakfast and manager's hour are as... More 

Was this review helpful? Yes
Christopher P, General Manager at Embassy Suites Dallas - Near the Galleria, responded to this review

Thank you for taking the time to complete a TripAdvisor review of your most recent stay with us. We're glad you were able to enjoy your stay and found that our services and amenities were good and convenient. Thank you for choosing to stay with us when you visit Dallas and we look forward to welcoming you back on your... More 

1 review
2 of 5 stars Reviewed 3 weeks ago

This hotel was an all around mess to me! I will never and I rarely stay at an Embassy Suites, and now I know why. I usually stay at hotels that are at least 4 stars or above and this one was noted as a 4 star, but it sure was not.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Christopher P, General Manager at Embassy Suites Dallas - Near the Galleria, responded to this review

Thank you for your recent TripAdvisor review with specific examples of where we failed to meet your expectations on your recent visit. I apologize for the lapses in service you received upon checking in to our hotel, I assure you this is not typical of a stay at our Embassy Suites. I will be meeting with our Front Office Manager... More 

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