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Hilton Dallas Park Cities

#25 of 192 Hotels in Dallas
Certificate of Excellence
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5954 Luther Lane, Dallas, TX 75225
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Hilton Dallas Park Cities
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Hilton Dallas Park Cities
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300 reviews from our community

Traveler rating
    148
    94
    32
    21
    5
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121
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tyler, Texas, USA
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
59 helpful votes 59 helpful votes
2 of 5 stars Reviewed 1 week ago NEW via mobile

We just spent last night at Hilton Park Cities and I felt compelled to write this review based on my stay. We frequent Dallas 6-8 weekends a year and have stayed at this property 3-4 times over last couple years (usually rotating between different hotels of similar standard) and my experience at this particular hotel has always been the same... More 

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MAHDallas, General Manager at Hilton Dallas Park Cities, responded to this review

Dear Laura M. Thank you for your review. We appreciate your feedback and we’re very sorry for the issues that you experienced with your room during your stay. We will use your comments to make improvements as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Send me a... More 

Plano, Texas
1 review
1 of 5 stars Reviewed 1 week ago NEW via mobile

First of all Parking/ valet service is terrible Second of all only one elevator worked and they are very small so we had to wait for a long time to use it With a baby stroller we couldnt really use the stairs. Third the food is not very good and during the breakfast buffett They forgot to plug in the... More 

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MAHDallas, General Manager at Hilton Dallas Park Cities, responded to this review

Dear ANA1954_13, Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement. I apologize that the comfort of your stay was interrupted by the valet service and inoperable elevator. We have taken your comments to our housekeeping team to ensure we do a better job of recognizing... More 

Savannah, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Hilton (centrally located) in Dallas, does their absolute best to make you happy. From the moment we arrived, until the moment we departed, the wonderful staff at the Hilton did everything right. They made it, real, they made it fun, and they made it happen every step of the way. My only complaint is not having free internet. They... More 

Review collected in partnership with Hilton Hotels & Resorts

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1 review
5 of 5 stars Reviewed 1 week ago

We frequently visit Dallas and have stayed at this particular Hilton majority of our visits. Overall, everyone is wonderful, friendly, and helpful. They always quickly accommodate my requests for a crib in the room or anything else I request. Such chic and warm decor in the lobby and rooms. It's tucked away off main roads, but easily accessible to anything... More 

Review collected in partnership with Hilton Hotels & Resorts

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New York, United States
1 review
4 of 5 stars Reviewed 1 week ago

Overall it was a very pleasant hotel to stay in. Located in a good neighborhood. Hotel staff is always courteous and helpful. Rooms in good condition and clean, good room service. The only dissatisfaction was that we had to pay for valet parking around $26 per day including tax. Another drawback was the awful breakfast buffet. The food was always... More 

Review collected in partnership with Hilton Hotels & Resorts

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MAHDallas, General Manager at Hilton Dallas Park Cities, responded to this review

Dear Luba S, Thank you for taking the time to share your experience. We do take pride is our service and do have a quite location close to many attractions. Although we only have valet parking, it is to be the best you have ever experienced, Quick and friendly. I trust this was what you experienced. The breakfast buffet incident... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Wonderful boutique style hotel. Beds are comfortable and rooms are modern. I love the look and feel of this place. Within wailing distance of great food and shipping. Just a short drive to Northpark Mall in Dallas. Pool and exercise room on the roof and very lovely.

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Contributor
13 reviews 13 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was staying here overnight for work. Getting to the hotel was a little inconvenient. I got to the hotel late and went straight to bed since I had to be up early. My room was so hot! Unfortunately, I did not realize there was an issue until the middle of the night. I kept turning the thermostat down but... More 

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United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Pillows are really bad. Hard, square and small. Not as bad as sleeping on a stack of books but not at all comfortable. My guess is the bedding was chosen to blend with the contemporary decor rather than for comfort of the guest.

Review collected in partnership with Hilton Hotels & Resorts

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Fayetteville, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Great staff, great rooms, and service. Close to several restaurants, as well as, having a great restaurant/bar inside. The only disapointment was not being able to use the heated pool due to the ice outside. However, the workout room was well furnished with up-to-date equipment that functioned appropriately. I would highly recommend this hotel and plan to stay there again... More 

Review collected in partnership with Hilton Hotels & Resorts

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MAHDallas, General Manager at Hilton Dallas Park Cities, responded to this review

Dear Debra D, Thanks for your feedback and so sorry you were not able to enjoy our heated pool. It is open year round, weather permitting. We thank you for you loyalty and hope to see you back here soon. Michael Hammer michael.hammer@hilton.com More 

Sherman, United States
2 reviews
2 of 5 stars Reviewed 4 weeks ago

The entrance is fine is pretty, the services were as you would expect from Hilton. The room, however, was just OK, but the bathroom left a lot to be desired. The surface of the lavatory appeared to be dirty, it may have been the materials, but still appeared dirty. The toilet lid was peeling, and not up to Hilton standards.... More 

Review collected in partnership with Hilton Hotels & Resorts

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