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Hilton Dallas Park Cities

#30 of 191 Hotels in Dallas
Certificate of Excellence
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5954 Luther Lane, Dallas, TX 75225
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Hilton Dallas Park Cities
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332 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Copperas Cove, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We stayed here because our eye doc is within walking distance and we live about 4 hours away (yes, he's just that good!). this was the perfect hotel, conveniently within walking distance to all we needed to do. Didn't need my car, only to drive up and drive back. The hotel staff was very attentive, including the manager who rode... More 

Review collected in partnership with Hilton Hotels & Resorts

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Dallas, Texas
5 of 5 stars Reviewed 5 days ago NEW

Everything they do exceeds expectations. Fun, lively bar and exceptional food in the restaurant (or in this case room service.) One of my all time dishes in Dallas is here. The Tenderloin Tips for an appetizer. Also delicious was their salad and gourmet Chicken dinner with mashed potatoes and vegetables. Conveniently and safely located in the heart of Dallas and... More 

Was this review helpful? Yes
MAHDallas, General Manager at Hilton Dallas Park Cities, responded to this review

Thank you for sharing your Food and Beverage experience. Our Staff loves to hear feedback about your appreciation for all their hard work. Let me know when you are back in town, so we can show more appreciation for your loyalty. Michael Hammer michael.hammer@hilton.com More 

Tampa, United States
1 review
5 of 5 stars Reviewed 1 week ago

This was a reserved room for my son (23), who was visiting my parents. I provided my HHonors # (although I didn't "need" it to enhance my son's stay/overall experience; the front desk and hotel staff did that on their own...!) He arrived very early on Sunday morning (after an 18-hour bus ride), and the gentleman at the front desk... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Shelly C, Director of Sales at Hilton Dallas Park Cities, responded to this review

Dear Wood A, Thank you for your feedback and choosing Hilton Dallas Park Cities as your hotel of choice. We aim to please each guest and personally impact their experience while visiting with us. We look forward to seeing you again. Sincerely, Shelly C More 

Texas
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 1 week ago

My wife and I stayed here for our 20th anniversary. We were delighted to find strawberries and champagne in our room when we arrived. We were "upgraded" to a corner room. The room was larger, but had absolutely no view. In fact, our view was of a brick wall of a parking garage. We had to look very hard to... More 

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Shelly C, Director of Sales at Hilton Dallas Park Cities, responded to this review

Dear 10Man, At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. We are sorry that you had a disappointing experience during your stay... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

This was my first stay at this hotel. Checked in after 9pm so I was tired and had early morning meeting first thing next day. Jumped in the shower the first night just to find out water would only get slightly warm. Front desk moved me to another room which was a pain as I had already unpacked. Moved to... More 

Was this review helpful? Yes 1
Shelly C, Director of Sales at Hilton Dallas Park Cities, responded to this review

Dear JennyTexas, We are sorry we were unable to provide you with the quality of amenities and service you expect from Hilton during your recent stay. We apologize for the issues in your room and will work with our maintenance team to ensure this does not happen again. If you return to our area, we hope you will consider staying... More 

Fargo, United States
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I had a great stay at hilton park cities last October. The food was great, the bed was comfortable and the staff was very helpful. I think the thing I enjoyed the most was how nice the neighborhood was. I was in town with a group of men and women of all ages, and it was a safe area for... More 

Was this review helpful? Yes
Shelly C, Director of Sales at Hilton Dallas Park Cities, responded to this review

Dear Brandon G, Thank you for taking time to share your experience as a guest at Hilton Dallas Park Cities. Our hotel is in a neighborhood setting and has what we call "walkability" to several local shops and eateries. I am pleased to learn that you enjoyed your stay and hope you will visit us again. Thanks, Shelly C More 

Ashland, KY
Level Contributor
54 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Was there for three nights. Booked roll-in shower for wheelchair user and at check in they said Room 401 had roll-in shower. It didn't. Property has two elevators and only one worked up until the last day when both worked. No hot water Friday through Sunday. Eatery called Grain is nice but expensive. Room service breakfast for two was $60.... More 

Was this review helpful? Yes
Shelly C, Director of Sales at Hilton Dallas Park Cities, responded to this review

I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us, and I have addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise. Your feedback helps us improve. Thank you once again for your comments. Sincerely, Shelly Campbell More 

Toronto, Canada
Level Contributor
91 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I enjoyed the location being close to shops and bistros, hotel was on par for Hilton standards although my room was little out dated, especially the bathrooms. Probably best hotel option in this area.

Was this review helpful? Yes
MAHDallas, General Manager at Hilton Dallas Park Cities, responded to this review

Dear Mark H., Thank you for your loyalty and feedback. We strive to be the first choice for your travels and our location is ideal for walking to the Preston Centers or a short drive to North Park Center. Our property did complete renovations in 2012/13 and will note your feedback for the future. If you would like, please send... More 

Sacramento
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a upscale businees and event hotel. Our room was large, but we paid extra for an upgraded room.The two times we needed something extra from the staff it was done in a pleasant manner. I needed an extra box of tissues for a cold and the cleaning lady not only did that but gave me a handful of... More 

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Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 1, 2015

This quiet little boutique hotel is the perfect location for us in Dallas near the Toll road and NW HWY, great shopping and restaurants. It is a rare gem. All of the amenities of 5 stars and the staff is superb! Everything you would expect from a Hilton property but in a boutique style. Quiet, posh, understated but well appointed... More 

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