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Hilton Dallas Park Cities

#24 of 192 Hotels in Dallas
Certificate of Excellence
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5954 Luther Lane, Dallas, TX 75225
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Hilton Dallas Park Cities
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Hilton Dallas Park Cities
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308 reviews from our community

Traveler rating
    150
    97
    34
    22
    5
See reviews for
79
57
17
124
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (308)
  • Mar-May only
    (81)
  • Jun-Aug only
    (72)
  • Sep-Nov only
    (75)
  • Dec-Feb only
    (80)
All months
1 review
5 of 5 stars Reviewed 1 week ago

This hotel was recommended for my wedding party of a friend. Had an incredible time, beautiful and clean room, amazingly low rate, friendliest staff! Would come again in a heart beat. The valet parking was quick and not too expensive, food in the hotel delicious!

Review collected in partnership with Hilton Hotels & Resorts

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kerrville, United States
1 review
5 of 5 stars Reviewed 1 week ago

We will return; staff and restaurant were very accomodating. The location provided us with quick access to the various sites we wished to visit while during our stay in Dallas. The price of the room was extremely attractive compared to other hotels of similar features.

Review collected in partnership with Hilton Hotels & Resorts

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Austin, Texas
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I booked this hotel because of the convenient location to services we were attending. General theme would be it met but did not exceed any expectations. Overall - a bit of a high price point for what you get. Pros: location, cleanliness, security, bed comfort, view, helpful bellman. Cons: Understated rooms for price point, Restaurant pricing & service, pool size... More 

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Columbus, Ohio
Top Contributor
83 reviews 83 reviews
17 hotel reviews
97 helpful votes 97 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It was nice to have access to the executive room for complementary continental breakfast and evening hors d'oeuvres as well as a feeling of more security with a card entry to the floor from the elevator. The rooms were clearly up to the Hilton standard. Although they called it a continental breakfast, we were pleased to see hot food (scrambled... More 

Was this review helpful? Yes 1
Houston
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I have designated this hotel as my "business traveler" hotel of choice. I just opened an office in Dallas for business and I was searching around for a hotel where I could call my "second home". I am going to be traveling at least twice per month and I like to engage a property and stay. I don't like surfing,... More 

Was this review helpful? Yes 1
MAHDallas, General Manager at Hilton Dallas Park Cities, responded to this review

Dear xbp1943, Thank you for staying with us and I know we are the Hotel your describe. We always have room for improvement and you will see that the next time you stay with us. The valet team is excited to see your feedback, for they are the best you will find in the Dallas area. Send me an email... More 

Senior Contributor
27 reviews 27 reviews
19 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is definitely not the Hilton experience I'm used to having. The hotel staff is not nearly as friendly and helpful as other Hilton hotels I've stayed at in the past. The hotel is average at best, including the rooms. They do have a nice bar and I enjoyed my breakfast in the restaurant the next morning even though it... More 

Was this review helpful? Yes 1
MAHDallas, General Manager at Hilton Dallas Park Cities, responded to this review

Dear John A. We appreciate your honest feedback.. It came across fair and balanced. Our team will take this feedback as you would expected from a Hilton, seriously and to heart. They is no one on the team that takes our guest experiences for granted and have begun working hard to improve on our service based on your feedback. We... More 

Cave Creek, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

Service and food quality was terrible. Hospitality was poor, food was average, restaurant staff is not trained well, manager never called me back for a follow up after i left a message for him at the front desk.

Review collected in partnership with Hilton Hotels & Resorts

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MAHDallas, General Manager at Hilton Dallas Park Cities, responded to this review

Dear Mark S. We are sorry that your experience was below expectations. We value your business and appreciate your feedback. Please reach out to me via email and we'll make it right and look forward to your return. Thank you for staying with us. Michael Hammer michael.hammer@hilton.com More 

Tyler, Texas, USA
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
60 helpful votes 60 helpful votes
2 of 5 stars Reviewed March 22, 2015 via mobile

We just spent last night at Hilton Park Cities and I felt compelled to write this review based on my stay. We frequent Dallas 6-8 weekends a year and have stayed at this property 3-4 times over last couple years (usually rotating between different hotels of similar standard) and my experience at this particular hotel has always been the same... More 

Was this review helpful? Yes 1
MAHDallas, General Manager at Hilton Dallas Park Cities, responded to this review

Dear Laura M. Thank you for your review. We appreciate your feedback and we’re very sorry for the issues that you experienced with your room during your stay. We will use your comments to make improvements as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Send me a... More 

Plano, Texas
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed March 22, 2015

First of all Parking/ valet service is terrible Second of all only one elevator worked and they are very small so we had to wait for a long time to use it With a baby stroller we couldnt really use the stairs. Third the food is not very good and during the breakfast buffett They forgot to plug in the... More 

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MAHDallas, General Manager at Hilton Dallas Park Cities, responded to this review

Dear ANA1954_13, Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement. I apologize that the comfort of your stay was interrupted by the valet service and inoperable elevator. We have taken your comments to our housekeeping team to ensure we do a better job of recognizing... More 

Savannah, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 19, 2015

The Hilton (centrally located) in Dallas, does their absolute best to make you happy. From the moment we arrived, until the moment we departed, the wonderful staff at the Hilton did everything right. They made it, real, they made it fun, and they made it happen every step of the way. My only complaint is not having free internet. They... More 

Review collected in partnership with Hilton Hotels & Resorts

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