This was a conference hotel so I had no choice in staying here. It was a nice hotel with nice rooms but it left many things to be desired.
First off, if you are driving in, the hotel directions on the hotel website say to take Northwest Highway. Whie this may be correct, the fact is that the exit signs...
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We appreciate your feedback and are very sorry you had a disappointing experience with us. We are working to correct the directions on the website and apologize for any inconvenience. The hotel will soon be undergoing an extensive renovation, during which we will be improving the pool area and upgrading the current pool heater so that it may be utilized...
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I have in this hotel several times as I have to travel frequently to Dallas for work. I understand that this hotel has been renovated recently but it is not very visible ... The hotel looks old and the bedrooms are also old ... All in all, it is correct but nothing great !! Bedrooms and beds are ok but...
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We are truly sorry we were not able to provide you with a satisfactory experience during your recent stay. Your loyalty is very important to us and we appreciate your feedback. We will review your comments with our entire team to help us to improve and resolve these issues. Our goal is to provide a wonderful experience for our guests....
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This hotel is located in an upscale section of Dallas, about 10 minutes from Love Field and about 20 minutes from DFW Airport. It is on a quiet street with virtually no traffic and/or noise and is more of a boutique hotel.
Upon arrival to the hotel you pull up in a short drive which was congested and impossible for...
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First if you are a government employee and use this for the rate, you will be given a hanidcapped room. I would go with the Westin's government rate because they don't stick you in a hideous handicapped room facing the parking garage. The coffee maker didn't work, the bell hops never showed to pick up our luggage, the maids were...
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Thank you for your feedback. I apologize that your stay was anything short of exceptional. I assure you that you were not placed in an accessible room due to booking a government rate. We appreciate all of our government business and strive to place everyone in the best accommodations possible. I am excited to inform you that the Hotel will...
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It was fine and that's it. Attended a conference here. Conference facilities were good. The elevators are close by the meeting rooms so made it easy and quick to run to your room on breaks. Valet and bell staff friendly and accommodating while desk staff was ok. No type of welcome greeting as a silver Honors member or even a...
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Thank you for taking the time to review. We’re very sorry you experienced an undesirable stay and level of customer service with us. The problems you mentioned with the front desk staff and cleanliness of your bathroom have been addressed. Also, I am excited to inform you that the Hotel will be undergoing an entire transformation with renovations begining this...
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Nice hotel. Everything I want in a hotel, attentive service, clean, good bed and pillows. The breakfast buffet was quite good. My daughter and I enjoyed our stay. I typically won't stay at a hotel that allows pets, I've had bad experiences at properties that allow them. I wanted to stay at a nice hotel with good proximity to Love...
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I stayed in this hotel for three nights when I was visiting SMU for a conference. Only one computer/printer in the business center. Everything else was great. Experienced a wine/cheese/fruit reception the first night as well as a full plated dinner. Both were excellent. The dinner consisted of a strawberry/feta/walnut salad, grilled salmon and beef tenderloin, roasted vegetables and delicious,...
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The hotel is in a convenient location, has a great breakfast buffet (super made-to-order omelet but strangely uninteresting coffee). But the valet-only parking was a big hassle and a reason we won't be going back. If you need your car repeatedly, as we did, waiting for it was bad enough but the space is so limited that there were always...
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The Hilton Park Cities is not a glamorous hotel, but let's face it . . . Dallas isn't exactly where one would go to "see" the most beautiful scenery in the world. HOWEVER, the shopping is a different story and this hotel is in a PERFECT location. Situated just off the North Dallas Tollway, we were able to get to...
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Thank you so much for your excellent feedback regarding your stay with us in March. Dallas is definitely a destination for dining and shopping, and our location is key in the city, as you mentioned. Like you, I love Javier's, one of Dallas' icons of many, many years. It's simply amazing!
You are absolutely correct in the fact we could...
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At Hilton you expect a certain standard and that standard has been achieved, just barely. This Valet Only (in this neighborhood too!) hotel features a nice lobby and rooms that could be deemed spacious. My disappointment here (other than the mandatory valet in a city where you have to drive everywhere) was the dated feeling in my room and the...
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