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Extended Stay America - Dallas - Coit Road

2.0 of 5
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12121 Coit Road, Dallas, TX 75251
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Extended Stay America - Dallas - Coit Road
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Ranked #140 of 192 Hotels in Dallas
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66 Reviews from our TripAdvisor Community

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    9
    4
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    28
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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    (66)
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    (19)
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Henrietta, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

All the staff and maintenance personnel go above and beyond to make our stay very comfortable. We only stay here at this location when we are working in Dallas. We could stay anywhere else if we wanted but we love the large suites. There is plenty of parking, everything is provided for the kitchen when we cook. Its difficult sometime... More 

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Garland, Texas
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This extended stay was average for Dallas and below average for most other parts of the United States. The furniture and kitchette is very old, but overall it was fairly clean. I believe it was overpriced. There are better places to stay for less money...By the way, no Ice Machine on the premises.

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Manager_11525, General Manager at Extended Stay America - Dallas - Coit Road, responded to this review

Thank you for telling us about your stay. We are sorry to hear that our hotel did not meet your expectations. Please know that we are scheduled for a complete renovation to improve our guest's experience. We truly appreciate your feedback, as it will only help us to improve. We hope that you will give us the opportunity to provide... More 

Trujillo Alto, Puerto Rico
Level Contributor
64 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed June 22, 2015

Except for smoke odor all the rest was fine Clean room nice neighborhood Well located You need to have a car to get to the closest restaurants For short stays I will stay again but try to insist on a non smoking Internet was good The don't make your room for short stays

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Manager_11525, General Manager at Extended Stay America - Dallas - Coit Road, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies for the smoke odor you experienced. Moving forward, I will be working with our housekeeping staff to better eliminate smoke odors. Still, I’m glad to read that you had a positive stay overall. I’m glad you enjoyed our convenient location and clean rooms.... More 

1 review
2 of 5 stars Reviewed May 27, 2015

Layout of the room is a joke. Did not sleep because the bed was too hard. Motel across the street from fire station, sirens all night. Stay away from this motel. Spend the extra money and go elsewhere.

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Manager_11525, General Manager at Extended Stay America - Dallas - Coit Road, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your experience did not meet our company’s high standards. In response to your feedback, we will continue to strive and provide each guest with a clean and... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 7, 2015

I want to begin by commending the staff where we stayed.  They were well groomed, respectful & polite.  Mostly all efficient and well trained.  BUT… We did have reservations at a different Extended Stay location and changed it 2 weeks before we went.  We were assured by the original location that he would make all arrangements for us.  We called... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Dallas - Coit Road, responded to this review

Thank you for your recent review of your stay. The situations you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am coaching my team on how to properly inspect rooms to ensure that maintenance and cleanliness issues do not happen again in the future. I really appreciate you bringing this to our... More 

Dallas, TX
Level Contributor
86 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
1 of 5 stars Reviewed April 2, 2015

Check in was fast, easy and friendly, but the room I got has to be the worse room I have ever had in my life. Please see my attached pictures. They show the terrible condition of the room including a missing smoke detector with exposed electrical. I would also like to mention that the room smelt of smoke and caused... More 

Was this review helpful? Yes 1
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed February 12, 2015

First... some of the staff are very kind and try to work within there means to help you if they can. I prepaid my account and ran into difficulty when I went to check in and was getting double charged then after about an hour that got resolved. The room was not tidy. The bed had stains under it (... More 

Was this review helpful? Yes 1
New York City, New York
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed February 11, 2015

Very Nice room for the Money ... it was clean & updated & comfy ... Front Desk was Friendly the Free Breakfast was good lots of parking this Hotel is in a good safe area in North Dallas ... its very close to lots of Restaurants I would totally stay here again ... The Only negative thing about my stay... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dallas - Coit Road, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed your stay. We appreciate you letting us know about the loud neighbor and we have addressed that situation. We are sorry about this issue, but are happy that we provided you with a great stay. Once more, thank you... More 

Phoenix, Arizona, United States
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 11, 2015

My husband and I have been here for a week now. We will be here several more months. Wonderful staff, comfortable rooms. Plenty of area to walk our small dog. This place gives you all the comforts of home. Thank you for caring about your guests.A great place to stay! :)

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dallas - Coit Road, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the the hotel and the staff. We are so proud to have provided you and your husband with a comfortable home away from home experience. Thank you again for your kind words. The staff and I would love... More 

Dallas, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 9, 2014

I very much enjoy this hotel. Easy access 75 & 635. Beautiful nature reserve a block away, walking trail. Room & property always clean. Security officer on site after dark. Feel safe. Its very no frills, but for the price, worth it

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Dallas - Coit Road, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you enjoyed your stay. The team and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

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