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Extended Stay America - Dallas - Coit Road

2.0 of 5
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12121 Coit Road, Dallas, TX 75251
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Extended Stay America - Dallas - Coit Road
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Ranked #149 of 192 Hotels in Dallas
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63 reviews from our community

Traveler rating
    14
    9
    2
    10
    28
See reviews for
10
4
14
27
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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    (19)
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    (11)
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    (16)
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1 review
2 of 5 stars Reviewed 3 days ago NEW

Layout of the room is a joke. Did not sleep because the bed was too hard. Motel across the street from fire station, sirens all night. Stay away from this motel. Spend the extra money and go elsewhere.

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2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I want to begin by commending the staff where we stayed.  They were well groomed, respectful & polite.  Mostly all efficient and well trained.  BUT… We did have reservations at a different Extended Stay location and changed it 2 weeks before we went.  We were assured by the original location that he would make all arrangements for us.  We called... More 

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Manager_11525, General Manager at Extended Stay America - Dallas - Coit Road, responded to this review

Thank you for your recent review of your stay. The situations you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am coaching my team on how to properly inspect rooms to ensure that maintenance and cleanliness issues do not happen again in the future. I really appreciate you bringing this to our... More 

Dallas, TX
Top Contributor
72 reviews 72 reviews
53 hotel reviews
65 helpful votes 65 helpful votes
1 of 5 stars Reviewed April 2, 2015

Check in was fast, easy and friendly, but the room I got has to be the worse room I have ever had in my life. Please see my attached pictures. They show the terrible condition of the room including a missing smoke detector with exposed electrical. I would also like to mention that the room smelt of smoke and caused... More 

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Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 12, 2015

First... some of the staff are very kind and try to work within there means to help you if they can. I prepaid my account and ran into difficulty when I went to check in and was getting double charged then after about an hour that got resolved. The room was not tidy. The bed had stains under it (... More 

Was this review helpful? Yes 1
New York City, New York
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 11, 2015

Very Nice room for the Money ... it was clean & updated & comfy ... Front Desk was Friendly the Free Breakfast was good lots of parking this Hotel is in a good safe area in North Dallas ... its very close to lots of Restaurants I would totally stay here again ... The Only negative thing about my stay... More 

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Manager_11525, General Manager at Extended Stay America - Dallas - Coit Road, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed your stay. We appreciate you letting us know about the loud neighbor and we have addressed that situation. We are sorry about this issue, but are happy that we provided you with a great stay. Once more, thank you... More 

Phoenix, Arizona, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 11, 2015

My husband and I have been here for a week now. We will be here several more months. Wonderful staff, comfortable rooms. Plenty of area to walk our small dog. This place gives you all the comforts of home. Thank you for caring about your guests.A great place to stay! :)

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Manager_11525, General Manager at Extended Stay America - Dallas - Coit Road, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the the hotel and the staff. We are so proud to have provided you and your husband with a comfortable home away from home experience. Thank you again for your kind words. The staff and I would love... More 

Dallas, Texas
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 9, 2014

I very much enjoy this hotel. Easy access 75 & 635. Beautiful nature reserve a block away, walking trail. Room & property always clean. Security officer on site after dark. Feel safe. Its very no frills, but for the price, worth it

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Dallas - Coit Road, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you enjoyed your stay. The team and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Abilene, Texas, United States
Reviewer
5 reviews 5 reviews
1 of 5 stars Reviewed December 2, 2014

First off the office isn't marked very well. Another guest had to let us into the lobby as there was no employee at front desk. We waited several minutes before someone came in, he acted very rude to all 4 guests in the lobby. When I went to my room, I noticed that 3 of the 4 drawers were missing... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dallas - Coit Road, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that your room was not in condition to be sold when you checked-in. To prevent this from happening again, my team will be required to take additional training sessions. I am grateful for the feedback you provided so we are able to continually improve... More 

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 20, 2014

All I can say... Walked in happy and walked out two days later COVERED in bed bug bites. The sheets were covered in blood stains from where I was bitten. The itching is uncontrollable. They couldn't pay me 10,000 dollars to stay here again. PS- My air conditioner was broken.

Was this review helpful? Yes 2
Oklahoma
Senior Reviewer
6 reviews 6 reviews
1 of 5 stars Reviewed October 19, 2014

This Extended Stay facility was the closest to the hospital and was the best rate available. The room had bugs in it when we arrived, was not cleaned while we were there, and there was no consideration for our circumstances when our family member was discharged without prior notice and we were a couple of hours after the check out... More 

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