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Crossland Economy Studios - Dallas - North Addison - Tollway

2.0 of 5
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17425 Dallas Parkway, Dallas, TX 75287 (Formerly Homestead Studio Suites)
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1 room 1 adult
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Crossland Economy Studios - Dallas - North Addison - Tollway
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44 Reviews from our TripAdvisor Community

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Gold Coast, Australia
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Turned up and we're given keys to a room that already had people in it. Not a good start We had booked non smoking and we're put in a smoking room. We booked a single room with a queen or king bed. Our smoky room had two double beds. Really bad experience. I'm hoping there are better places in Dallas... More 

Helpful?
Thank Josh B
Mexico City
Level Contributor
83 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
1 of 5 stars Reviewed December 8, 2015 via mobile

We had stayed here before under Homestead. Wow I cant believe how it has gone down. DIRTY. From food cartons on the parking to overflowing bins by the stairs did not prepare us for the dirty room . Trash on the floor , dirty bathroom and water running in the toilet. Changed room and not quite so dirty , sheets... More 

Helpful?
Thank vagabondMexicoCity
Manager_11525, General Manager at Crossland Economy Studios - Dallas - North Addison - Tollway, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The room conditions you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will work with our staff to ensure our hotel and rooms meet our company’s high standards. I really appreciate you bringing this to our... More 

Mount Ida, Arkansas
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed October 6, 2015 via mobile

This is a sad hotel and I'm so mad at Hotwire for saying this is 2 star. I think this is for people looking for work or a place to live. It is not a hotel. It's really worn out. The door barely opened. There are cigarette butts on the stairs, there are cigarette burns on the sink, it smells... More 

Helpful?
1 Thank terryguerra
Manager_11525, General Manager at Crossland Economy Studios - Dallas - North Addison - Tollway, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for the conditions you experienced. In response to your feedback, I will be reviewing our cleaning and room inspection procedures with our staff. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you would like... More 

Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed September 1, 2015

Not as bad as some of the reviews make it sound, but definitely needs updating and a lot better cleaning. Holes in the walls, burn marks on the sink of a non smoking room. Could smell smoke from outside or room next door. Staff was ok, check in person really did not like her job, check out clerk much friendlier.... More 

Helpful?
Thank calitx
Manager_11525, General Manager at Crossland Economy Studios - Dallas - North Addison - Tollway, responded to this review

The staff and I read your comments about your stay with us. I am so disappointed that our rooms and service were below standard. Please accept my apology. Your comments were reviewed by the staff, and we will take action to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you... More 

Houston, Texas
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed June 19, 2015

I've stayed here on business multiple times, never had an issue. As a chizzler business traveler I can look past the mounds of garbage in the stairwells, dirty carpet, ducked taped tv remote, you get the idea......but I draw the line at being a free lunch for a bunch of bedbugs. Woke up after the first night with telltale bites... More 

Helpful?
2 Thank sweetbabies2
Manager_11525, General Manager at Crossland Economy Studios - Dallas - North Addison - Tollway, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be retraining our staff on the importance of thoroughly cleaning and inspecting rooms as well as working with our outside vendor to... More 

Garland, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 12, 2014

I have stayed at this hotel twice in the last three months. This is a good hotel with great value for the price. The location in Addison on the Tollway is very good with numerous good restaurants within a mile or less from the property. The rooms are clean and comfortable, the kitchenette (full size refrigerator, cooktop and Micro) is... More 

Helpful?
1 Thank Joe V
Manager_11525, General Manager at Crossland Economy Studios - Dallas - North Addison - Tollway, responded to this review

I appreciate you taking the time to write such a nice review of the hotel. It's great to hear that you enjoyed our location close to many restaurants, and that the night attendant was able to check you in quickly. The staff and I are proud to have provided you with a clean, comfortable room and amenities that met your... More 

Tyler, Texas
Level Contributor
46 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed December 7, 2014

I didn't think a chain could be a step down from Extended Stay, but this is. This is the bare minimum. The tub coating was peeling. The room had been smoked in. There were cigarette burns on bathroom fixtures. Staff was new and slow, but very helpful. I was upgraded to a room with two beds after asking, which was... More 

Helpful?
Thank ScottyWood1927
Ogden, Utah
Level Contributor
123 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
2 of 5 stars Reviewed October 31, 2014

This property is inexpensive for the Dallas area, but there is a reason. The rooms need some serious updating. The bathroom in my room had extensive mold around the bathtub and what looked like cigarette burns on the counter top. The room also had an unpleasant odor. the staff was friendly, but management needs to spend some time cleaning and... More 

Helpful?
Thank Wine_loving_Chef
Manager_11525, General Manager at Crossland Economy Studios - Dallas - North Addison - Tollway, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that your room had severe cleanliness issues and an odor. In response to your review, I will be working with my housekeeping staff to deep clean our rooms. As well, I will be working with my maintenance staff to make updates to our rooms.... More 

Dallas, Texas
2 reviews
3 of 5 stars Reviewed October 30, 2014

there is only two clerks here that are helpful and i have stayed on property five months. Will review again next month.this is the property located by racetrack gas Gas station off trinity mills by tollway.

Helpful?
Thank mark h
Manager_11525, General Manager at Crossland Economy Studios - Dallas - North Addison - Tollway, responded to this review

Thank you for your recent review of your stay. I regret to read that you have only received helpful service from two of our staff members. In response to your review, I will be working with my staff to review our customer service standards to ensure that we are consistently providing great service. Thank you very much for providing us... More 

Garland, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 17, 2014

if you are staying only a night or two, and have no other options and are really tired, this place is adequate. would not recommend it if you have plans for extended stay. the carpet and bedspread feel filthy, the air conditioner was loud, old and moldy, the furnishings are old and scankie, the TV is ancient and it took... More 

Helpful?
2 Thank Linda S
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