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Love Field Hotel & Suites

1241 West Mockingbird Lane, Dallas, TX 75247 (Formerly Park Inn)
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Love Field Hotel & Suites
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304 Reviews from our TripAdvisor Community

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2 reviews
1 of 5 stars Reviewed 3 days ago NEW via mobile

Had to attend a review in this hotel. Reserved a room for 3 days. Room was filthy, toilet not working, shower was terrible, tv was old with bad reception, sleep number bed broken. We had to check out the following day and transfer to another hotel. Left my iwatch and iphone charger and usb plugs. Called the front desk, they... More 

Helpful?
Thank Arlene B
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

This hotel is as every review states. The price we paid is what we got. Had a friend visit us (she's a uber) driver and totally refused to park in the garage for safety reasons. There were 2 towels and no washcloths or hand towels. We are females and we all know females need 2 towels each and washclothes. The... More 

Helpful?
Thank galvestonfan
Pflugerville, Texas
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

This property needs a serious uplift. Pros: Cost of room. The staff was friendly. Cons: We stayed in January and it is cold. To our dismay, the room thermostat did not function. Also, there was no blanket or bedspread on the bed. We found a light blanket in the drawer, but had to request a comforter. It took 15 minutes... More 

Helpful?
Thank cctrovall
Juan M, General Manager at Love Field Hotel & Suites, responded to this review

Thank you for the kind words towards our staff and taking your time to give us feedback of the stay. We will be sure to let the maintenance team know about the thermostat not working in your room. We are also excited to announce that we will be doing a full renovation in the upcoming future to the hotel. We... More 

Dallas, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago

Stayed at this hotel New Year's Eve with a group of friends and had a great experience! Great location, extremely close to uptown and awesome customer service! Will definitely be back to this establishment!

Helpful?
Thank Sophia W
Dallas, Texas
1 review
3 of 5 stars Reviewed December 15, 2015

We just moved to Dallas from Austin and it being in the middle of December we had to stay in a hotel because the heating wasnt done in the house yet. Pros: We have a large dog, they have no fees for dogs which is one of the only reasons we stayed more than 1 night -Sleep number bed -The... More 

Helpful?
Thank SPM52015
Juan M, General Manager at Love Field Hotel & Suites, responded to this review

Firstly thank you for your feedback, it is critical to improve our guests experience. While we are pleased to hear our team provided great service, we feel we can improve to exceed your expectations. We are very excited to inform you of the full renovation the hotel is about to undergo and we'll be completed in several months’ time. This... More 

Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed November 12, 2015 via mobile

The hotel is in a very good location from the airport and downtown Dallas but the parking lot is very small especially if you drive a SUV you can not park in the parking garage at all I stayed 2 nights and found how hard it was to find a spot my last night it was suspicious people sitting on... More 

Helpful?
Thank Fred Ŧ
Juan M, General Manager at Love Field Hotel & Suites, responded to this review

Our apologies for your stay here at the hotel. We will be sure to let the maintenance team know about the issues with your bed. In regards to the concerns about your car, the hotel offers 24 hours security and we patrol the parking lot on a regular basis. We are also excited to announce that we will be doing... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 4, 2015

Night desk manager was clueless. Nothing was as described. Place reeked of cigarette smoke despite it being advertised as non-smoking (if you could smell it over the other unknown odors). Carpet terribly stained, one sleep number bed in a room broken. Old SD non-flat screen TV's. Couldn't get internet to work on my older computer--must need some kind of special... More 

Helpful?
1 Thank John K
Austin, Texas
Level Contributor
72 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 stars Reviewed October 30, 2015

I should have known things were bad when check in took 12 minutes (yes, I timed it). The agent was arguing (discussing?) work schedules for the weekend with three other people -- none of whom could be bothered to even acknowledge me even though they could all see me with my bags in tow. Once I said, "Excuse me," one... More 

Helpful?
2 Thank texasbrian
Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 28, 2015

The room type we booked was changed by the hotel, so we had to sleep 3 people in one bed. The front desk would not change it or apologize. I found a cockroach in the bathroom. When I called the front desk, they didn't seem concerned. Our air conditioner overheated twice, a strong burning smell emitted. The smell of burning... More 

Helpful?
1 Thank clomo55
Atlanta, Georgia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed October 26, 2015

I'm not sure where to start...the neglect of this property can be seen and sensed from the moment you walk into the lobby. Roof leaks as you walk in...trash around the hotel...puddled water everywhere...moldy and stained carpets throughout the property. It might seem like an exaggeration, but it's not. The room...OMG. I didn't walk barefoot inside the is all I... More 

Helpful?
1 Thank Guillermo R
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