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Holiday Inn Express Hotel & Suites Dallas West

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4321 Communications Drive, Dallas, TX 75211
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Holiday Inn Express Hotel & Suites Dallas West
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86 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Had a wonderful sat the staff was very very helpful . Staff members Christopher and Yulia went above and beyond making sure my every need was meet. There professional attitude set the stabbed that all hotels should use. Thank Andrew Kennedy

Helpful?
Thank Andrew K
Melbourne, Victoria, Australia
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

We stayed here on our first night in the USA & then again on our last night in Texas. It was really well located across from a variety of food outlets and a huge Walmart which allowed everyone to get settled and supplied. Staff were friendly and managed to look after us all with minimum fuss. The facilities themselves were... More 

Helpful?
Thank Jacinta S
Gerry T, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello Jacinta S, Thank you for taking the time to leave us with a 4 star review during your recent experiences with our property. I am pleased to hear that you enjoyed our location, service provided by staff, clean facilities, and that the breakfast was ideal for your group. We hope to see you again soon as your destination hotel... More 

Houston, Texas
1 review
5 of 5 stars Reviewed December 21, 2015 via mobile

Ms Quin front desk agent is extremely welcoming, polite and helpful when I come to this hotel. I travel to Dallas every week from Houston. She is one of the main reasons I keep coming back to this hotel. She always tells me my points and thanks me for being a Aspire member. This hotel is ways clean and in... More 

Helpful?
Thank Mitchell R
Gerry T, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello Mitchell R, Thank you for taking the time to leave us an excellent review about your recent stay at our property. I am extremely ecstatic that Quin, our Night Auditor has been able to provide excellent service to you each and every time you come stay at our hotel. We strive for excellence and therefore I will be sharing... More 

Culver City, California
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 4, 2015

Although not in an area replete with sit down dining, the hotel was outstanding. Great rooms (no bath though), very comfortable beds, well sound protected and quite a bit of space. The hotel also has a very nice indoor pool, indoor hot tub and a decent enough gym. For the morning, you have a pretty solid warm breakfast available to... More 

Helpful?
Thank Mark H
Gerry T, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello Mark H, Thank you for your positive 5 star review about your recent experience with us here in Dallas. I'm very pleased that you enjoyed one of our great rooms, comfortable beds, complimentary breakfast buffet, indoor pool, indoor hot tub and our fitness center as well. We are ecstatic whenever we receive great feedback from our valued guests and... More 

Level Contributor
59 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed November 15, 2015

My husband and I stayed here twice -- the first time for 3 nights at the beginning of our Texas trip and the second time for 1 night the night before we flew home. Both times we stayed in a king room, which was good sized. The bathroom was also good sized, and it had a large walk-in shower. The... More 

Helpful?
Thank TerreWheeks
Gerry T, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello TerreWheeks, Thank you for your positive feedback about our property during your recent stays with us here at our property. I am pleased to hear that you enjoyed your clean, comfortable and spacious guest rooms during both of your stays, and the fact that you were pleased with the location of our property being nearby to local attractions and... More 

Devils Lake, North Dakota
1 review
5 of 5 stars Reviewed November 13, 2015

This was the best Holiday Inn Express I have ever stayed in. The rooms are spacious and very clean. I was amazed by how good the breakfast was, while I was there. I love openness of their lobby. I will certainly be back to this amazing hotel.

Helpful?
Thank Bob A
Gerry T, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello Bob A, Thank you for your positive review about your recent stay with us here in the Dallas area. We strive to receive wonderful feedback such as this, from our valued guests. I am pleased that you enjoyed our complimentary breakfast buffet and that you were able to relax in one of our clean and spacious guest rooms. We... More 

Davison, Michigan
Level Contributor
90 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed September 30, 2015

The hotel is clean, quiet and centrally located to all the attractions in Dallas. The first time I stayed here when it was brand new the rooms were very noisy, you could hear the toilet flush in the next room, not sure what they have done but it does appear they have fixed this problem. The only problem with noise... More 

Helpful?
Thank lar3313
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear lar3313, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff and for finding our location to be convenient. However, we’re sorry we fell below your expectation regarding the air conditioning and customer service which was unacceptable. We will address... More 

Austin, Texas
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed September 21, 2015

From check in to check out the every staff member we ran into was great and very friendly. This was a last minute booking and we were very impressed by this Holiday Inn Express. The room was HUGE! Separate living area with couch and table along with a sink, microwave, and refrigerator! We had leftovers for breakfast we re-heated and... More 

Helpful?
Thank eniaz37
Gerry T, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello enaiz37, Thank you for your excellent review about our property during your recent stay with us here in the Dallas area. I'm ecstatic to hear that you enjoyed the quality of service that our staff offered and that you enjoyed your spacious guest room with lots of wonderful amenities that was available to you at your convenience. We hope... More 

Level Contributor
97 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed September 4, 2015 via mobile

The room was nice and clean. All the furniture was clean and in good shape. The bed was comfortable. Walls seemed a little thin as I could hear people in the other room talking one night which affected my sleep but no big deal. My only complaint and the reason I left to go to another hotel for the weekend... More 

Helpful?
Thank Aaron R
Gerry T, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello Aaron R., Thank you for your positive review about your recent stay at our property. I am glad to hear that you enjoyed your stay for the most part. I do apologize for the Direct TV system. We have taken your opinions into consideration and will be consulting with Direct TV to see what we can do to add... More 

Minneapolis, Minnesota
Level Contributor
2 reviews
4 of 5 stars Reviewed May 28, 2015

Stayed recently for a family event in Dallas. The staff was very friendly and rooms larger than other Holiday Inn Express's I've stayed at. Breakfast had healthy options too instead of just donuts and sugar cereal.

Helpful?
Thank JMPlymouth
Gerry T, Front Office Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear JMPlymouth, Thank you so much for taking the time out of your busy schedule to review of our hotel. I am pleased to hear you enjoyed your stay with us and were satisfied with the service that the staff offered and how you enjoyed our Healthy Start Express breakfast. We hope you continue to visit our property as your destination... More 

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