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All 187 Dallas hotels

Holiday Inn Express Hotel & Suites Dallas West

2.5 of 5 Hotel   |   4231 Communications Drive, Dallas, TX 75211
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Ranked #76 of 187 hotels in Dallas
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49 people have reviewed this hotel

Traveler rating
    25
    11
    11
    1
    1
See reviews for
21
7
4
8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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English first
Atlanta, GA
Top Contributor
132 reviews 132 reviews
59 hotel reviews
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The staff at this Holiday Inn Express are exceptional - professional, friendly and welcoming. The room/bed were very comfortable although I heard the conversations of guests on either side of me. Fortunately, I'm a sound sleeper. Breakfast was typical and there is a small fitness center. My room was very clean, but the bathroom didn't receive the same attention. I... More

Was this review helpful? Yes
Dawn R, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear MikeMoAtl, Thank you for taking the time to give us your review. We strive to provide our guest stay as comfortable and pleasant as possible, so we are very pleased to note that your positive feedback about our friendly and helpful staff, and room cleanliness. I am sorry that there were certain aspects of your visit that did not... More

Davison, Michigan
Top Contributor
64 reviews 64 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 1, 2014

I stayed a this hotel for a week while visiting friends. I choose the hotel because it was new and location. The outside parking is well lite and the lobby was extra clean. When checking in the clerk was friendly and helpful. When I entered the room it appeared clean and well laid out. The first night was very quiet... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear lar3313, Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that your positive feedback about our friendly and helpful staff, room cleanliness and location of the hotel. I am sorry to hear that there were certain aspects of your... More

Oklahoma City, Oklahoma
Contributor
19 reviews 19 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 31, 2013

Our family took a trip to the Dallas area to celebrate our daughters 10th birthday and we chose this hotel from our previous visits to the area. We checked in on Friday afternoon with a check out on Sunday morning. Once we arrived in our room on Friday, someone quickly entered the adjoining room and they were so loud we... More

Was this review helpful? Yes 1
HIEDallasWest, Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello Chris i know that we have spoken personally about your issues with the hotel during your stay. i hpe that i was able to hlep you and solve the issue. please reach out to me if you have any further questions. mark More

Oklahoma City, Oklahoma
1 review
3 of 5 stars Reviewed December 30, 2013

This hotel looks great from the outside and the parking lot is well lit with ample spaces. The lobby is clean, open and welcoming. Checking in was a breeze and the evening clerk was awesome (even helped us find a place to eat)! Our room was a single King standard room which was pretty big for the room type. I... More

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HIEDallasWest, Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

hello i am so sorry to hear about the pool during your stay. we have corrected the issue and hope that you will stay with us again soon. mark More

Concordia, Kansas
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 29, 2013

Stayed here with some friends in late October for 3 nights. We needed a handicapped rooom, and had apparently put this in the request, but were not originally given one. They very quickly fixed this and the room they gave us was spacious, clean and all-around very nice. Free Wi-Fi was nice and there were complimentary beverages in the early... More

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Dubai
1 review
2 of 5 stars Reviewed November 24, 2013

I stayed for 1 night in this hotel, its pretty new so no complains about that, however, service was really bad, as a platinum member I would expect a much better service which I usually get with other hotels, but in this one, it meant nothing, even with the checkout, I usually get the 4 pm late checkout, but they... More

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HIEDallasWest, Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear guest I do apologize for the service you received. I take all reviews and discuss with the staff to insure we stay on top of all issues. More

Midwestern, Illinois
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed November 6, 2013

We recently booked 4 rooms here for a family trip. The nitty gritty: free parking, free wi-fi, fitness center, business center, 24 hr indoor pool/hot tub, typical hotel continental breakfast with bacon, eggs and biscuits and gravy added, Wal-mart across the street, Chili's, Golden Corral and Whattaburger within walking distance. By car: <10 min from Dealey Plaza, about 15 minutes... More

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Salem, Oregon
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 2, 2013

We enjoyed the newness and clean fragrance of the entrance and our well appointed room. Very nice accommodation and great location - only 10 - 15 minutes from town and attractions. Vanessa was very helpful with recommendations for BBQ - even printed off three choices with directions and called ahead to get information for us. Now that's service with a... More

Was this review helpful? Yes 1
Monterrey, Mexico
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed September 23, 2013

We didnt know this hotel, really wonderful, new place, very clean, hot breakfast enough to start the day, well located near cowboy stadium, ranger stadium, .and few miles form downtown....good attention from de manager...if you need a good and clean place to rest dont hesitate to choose this one

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Cleveland, Texas
Contributor
18 reviews 18 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 3, 2013

The staff was very nice. The hotel was clean and nicely decorated. Anything we needed was brought to our room right away. Very welcoming in every way possible. I would definitely recommend this hotel to anyone..... for a day or a week....swimming pool and large sized gym included in your stay.

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Additional Information about Holiday Inn Express Hotel & Suites Dallas West

Also Known As:
Holiday Inn Express Hotel And Suites Dallas West
Address: 4231 Communications Drive, Dallas, TX 75211
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #76 of 187 hotels in Dallas
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Dallas West 2.5*
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