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All 188 Dallas hotels

Holiday Inn Express Hotel & Suites Dallas West

2.5 of 5 Hotel   |   4321 Communications Drive, Dallas, TX 75211
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73%
Ranked #68 of 188 hotels in Dallas
A recent review
4 of 5 stars reviewed 3 weeks ago
FourPackerBackers Kohler, Wisconsin
  • Reviews (56)
  • Photos (27)
  • Amenities
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  • Room tips (12)
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56 people have reviewed this hotel

Traveler rating
    29
    12
    13
    1
    1
See reviews for
24
7
4
8
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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English first
Kohler, Wisconsin
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were scheduled to stay in Downtown Dallas at a boutique Hotel of which we had only seen pics online. It was AWFUL! So, being IHG Members, we decided to just stay at a Holiday Inn Express. We chose this one due to its proximity to downtown and other shopping malls, etc. It was a midway between several destinations, though... More

Was this review helpful? Yes
Dawn R, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear FourPackerBackers, I wish to apologize that your stay with us was not up to your expectation, firstly you are now given a choice of an amenity or check in bonus points I am so sorry that was not offered to you. I wish to again apologize for the little snags you had during your stay we will definitely work... More

Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed 4 weeks ago

I checked in a little early and had booked my room online. There was some issue with the 3rd party that was supposed to pay. At 3:45am someone attempted to get into my room (thank goodness I had the safety latch in place). I called the front desk to inform them that someone had tried to get in my room... More

Was this review helpful? Yes
Dawn R, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear 1okiegirl, I do apologize for the mix up with your room I will have a coaching session with my staff to make sure that this does not happen in the future or to another guest. Again please accept my apologies and I would hope you would give us another opportunity to show you our great service we do look... More

Austin
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

My job sent me to Dallas for the week. I was very pleased by how nice and clean this location was. The staff was very friendly and eager to help without hesitation. Amber and Chaz really made my stay enjoyable. Thanks guys!

Was this review helpful? Yes
Dawn R, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello Mzrena, It is great to hear that we exceeded your expectations with cleanliness and service, I will be sure to let Amber and Chaz know that you spoke highly about them taking great care of you during your stay. We look forward to your next visit with us. Dawn Romeo - General Manager More

Contributor
13 reviews 13 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 16, 2014

My family and I decided to stay here for what was supposed to be two nights. I was informed at check-in by Chaz at the front desk that he could accommodate me for two nights; however, we MAY need to switch rooms the next morning. Ok, switching rooms is a little bit of a hassle, but not a huge deal.... More

Was this review helpful? Yes
Dawn R, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear Banshee330, I would like to apologize on behalf of my staff and the way in which your reservations was handled, I will definitely have some couching with my staff. I would also be upset if I had to pack up and leave when I know my reservations were for 2 nights. Again please accept my apologies and I hope... More

Stanton, Texas
1 review
5 of 5 stars Reviewed June 11, 2014

We had 7 rooms and there were a few problems with the rate, but it was quickly resolved. Monique was very helpful the whole time we were there. We have stayed here before and will definitely be back. A big thanks to all the staff, especially Monique.

Was this review helpful? Yes
Dawn R, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello Ms., Sally P, I am so happy that Monique and the staff was able to make your stay an great one, We thank you so much for your review and we do look forward to you staying with us on your next visit to Dallas. Thank You Dawn Romeo More

Spring, Texas
1 review
5 of 5 stars Reviewed June 3, 2014

Our stay was great. Clean room and Hotel was clean as well. We stay here both for business and when we come into Dallas to see family. I have always enjoyed staying at this location even though we have to drive a little out of our way. Great food places close enough to walk to. Breakfast in the mornings is... More

Was this review helpful? Yes
Dawn R, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear Margaret B, We at the Holiday Inn Express Dallas West am so glad that we were able to make your stay a great one, I thank you for your review and will make sure that I pass your comments along to the staff and Amber. Thank You for your review and we look forward to your next visit with... More

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed May 29, 2014 via mobile

I'm grateful to the staff who made me feel at home. Vanessa helped me in several ways including printing out a boarding pass. The lady who checked us in advised on the safest location to park our trailer, and Monique gave us a friendly send off. The hotel is very nice but the staff are most memorable to me!

Was this review helpful? Yes
Dawn R, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello Lizard 1957, Thank you for your review of the Holiday Inn Express & Suites Dallas West, we are so happy that your stay was exceptional and my staff took care of your needs, especially Vanessa and Monique with reviews from our guests like yours makes the effort worth while. Thank You and we look forward to your next visit.... More

Atlanta, GA
Top Contributor
139 reviews 139 reviews
61 hotel reviews
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed March 24, 2014

The staff at this Holiday Inn Express are exceptional - professional, friendly and welcoming. The room/bed were very comfortable although I heard the conversations of guests on either side of me. Fortunately, I'm a sound sleeper. Breakfast was typical and there is a small fitness center. My room was very clean, but the bathroom didn't receive the same attention. I... More

Was this review helpful? Yes
Dawn R, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear MikeMoAtl, Thank you for taking the time to give us your review. We strive to provide our guest stay as comfortable and pleasant as possible, so we are very pleased to note that your positive feedback about our friendly and helpful staff, and room cleanliness. I am sorry that there were certain aspects of your visit that did not... More

Davison, Michigan
Top Contributor
70 reviews 70 reviews
19 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed March 1, 2014

I stayed a this hotel for a week while visiting friends. I choose the hotel because it was new and location. The outside parking is well lite and the lobby was extra clean. When checking in the clerk was friendly and helpful. When I entered the room it appeared clean and well laid out. The first night was very quiet... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear lar3313, Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that your positive feedback about our friendly and helpful staff, room cleanliness and location of the hotel. I am sorry to hear that there were certain aspects of your... More

Oklahoma City, Oklahoma
Contributor
19 reviews 19 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 31, 2013

Our family took a trip to the Dallas area to celebrate our daughters 10th birthday and we chose this hotel from our previous visits to the area. We checked in on Friday afternoon with a check out on Sunday morning. Once we arrived in our room on Friday, someone quickly entered the adjoining room and they were so loud we... More

Was this review helpful? Yes 1
HIEDallasWest, Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello Chris i know that we have spoken personally about your issues with the hotel during your stay. i hpe that i was able to hlep you and solve the issue. please reach out to me if you have any further questions. mark More

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Additional Information about Holiday Inn Express Hotel & Suites Dallas West

Address: 4321 Communications Drive, Dallas, TX 75211
Phone Number:
Location: United States > Texas > Dallas
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Dallas West 2.5*
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Holiday Inn Express Hotel And Suites Dallas West

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Class
Number of rooms
88

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