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All 188 Dallas hotels

Holiday Inn Express Hotel & Suites Dallas West

2.5 of 5 Hotel   |   4321 Communications Drive, Dallas, TX 75211
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Ranked #59 of 188 Hotels in Dallas
A recent review
5 of 5 stars Reviewed September 14, 2014
Staci K
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64 reviews from our community

Traveler rating
    35
    13
    13
    1
    2
See reviews for
24
7
4
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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1 review
5 of 5 stars Reviewed September 14, 2014

My family and I have stayed here several times. The staff is always friendly & helpful. This place is also very quiet, even when booked up. There is also no traffic noise. Conveniently located by Whataburger, Krispy Kreme, Starbucks, Walmart & more!

Was this review helpful? Yes
HIExpress_I20, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear Staci K, Thank You for your review, we are happy that you enjoy staying with us and your stay each time is an excellent stay. We look forward to your next stay with us. Dawn Romeo - General Manager More

1 review
5 of 5 stars Reviewed September 5, 2014

I Was Certainly Impressed, This Was A First Time Stay In A Hotel And I Must Say I Enjoyed It, Breakfast Was A Pleasure And The Staff Was Lovely And Helpful. I Absolutely Loved Amber Annette And Monique. I Will See You Ladies In December It Was A Pleasure.

Was this review helpful? Yes
Dawn R, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello PrettyNPink23, It was a pleasure having you stay with us, I will pass on your comments to the ladies and we do look forward to your return in December. Dawn Romeo - General Manager More

Chaska, Minnesota
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 2, 2014

This is not your average Holiday Inn Express, it is more like a luxury five star hotel with Holiday Inn Express on the marquee. Walking into the lobby the desk staff is always friendly and accommodating and always ready to help. The breakfast buffet is excellent and the food is fresh and those cinnamon rolls are just incredible. I dare... More

Was this review helpful? Yes
Dawn R, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello Brian B, We are extremely happy that you enjoyed your stay with us, I know the cinnamon rolls you can't just have 1 right it is just awesome. I have passed your comments along to my staff, we do enjoy taking care of our guest, we enjoyed having you stay and look forward to your next visit with us.... More

1 review
5 of 5 stars Reviewed August 29, 2014 via mobile

I was very please with the service I receive while staying at the amazing location in Dallas tx on business your front desk staff along with the rest of the employees made my stay very warming I would stay here whenever I am in Dallas Tx good doing a wonderful job

Was this review helpful? Yes
Dawn R, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello Ddevan, I would definitely pass on your great review to my staff we enjoy taking care of our guest and we do look forward to your next visit with us. Thank You so much for your review. Dawn Romeo - General Manager More

Lago Vista, Texas
1 review
5 of 5 stars Reviewed August 28, 2014

Great location. Excellent staff, Customer service professional, prompt, courteous. Rooms are well appointed, comfortable and courtesy internet really appreciated.i loved the indoor pool and hot tub the fittness center was very nice an the breakfast was awesome !!!!

Was this review helpful? Yes
Dawn R, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello Chamere W, Thank You so much for your great review, I'm extremely happy to know that my staff took excellent care of you while you were here, We look forward to seeing you soon. Dawn Romeo - General Manager More

Houston, Texas
2 reviews
1 of 5 stars Reviewed August 22, 2014

I stayed in this hotel for few days for my work. The front desk people do not know how to deal with Customer. Very disappointing! The person who takes care of the breakfast area I never heard her saying Good Morning to any of the customer. I was not happy with the service so I asked the front desk to... More

Was this review helpful? Yes
Dawn R, Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear Mr. Akbar, I am so disappointed to hear that my staff didn't provide you with the great customer service that you were expecting, I have taken note of your comments and intent to have a coaching session with my staff and what is expected by our customers. Again please accept my apologies and hope that you would give us... More

Houston, Texas
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 21, 2014

First time in Dallas. The Hotel was well appointed. Fast check-in service. Free breakfast in the mornings and coffee/wine bar on premise. Sadly, we arrived too late and it was closed. Several eating establishments nearby including a shopping center across the street. Close to highway and only about 20 minutes to an Outlet Mall.

Was this review helpful? Yes
Dawn R, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello 315Cay, I am happy to see that your quick trip into Dallas and your stay at our hotel was worth it and the hotel was up to your expectations. Thank You for your review we do look forward to your next stay with us. Dawn Romeo -General Manager More

Edmond, Oklahoma
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 19, 2014

We decided to stay at this Holiday Inn Express for a get-together with friends in Dallas due to its location between downtown Dallas and Arlington area. There is a variety of restaruants nearby and a Wal-Mart which was handy. The hotel was clean and kept up. Our room did have one tile in the entry way that was loose but... More

Was this review helpful? Yes
Dawn R, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello Ms Vicki J, You make me want to stay at my own property to enjoy the service, thank you for your review I will show my staff your comments and we are extremely pleased that you enjoyed your stay with us we do look forward to your next visit. Dawn Romeo - General Manager More

Kohler, Wisconsin
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 9, 2014

We were scheduled to stay in Downtown Dallas at a boutique Hotel of which we had only seen pics online. It was AWFUL! So, being IHG Members, we decided to just stay at a Holiday Inn Express. We chose this one due to its proximity to downtown and other shopping malls, etc. It was a midway between several destinations, though... More

Was this review helpful? Yes
Dawn R, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear FourPackerBackers, I wish to apologize that your stay with us was not up to your expectation, firstly you are now given a choice of an amenity or check in bonus points I am so sorry that was not offered to you. I wish to again apologize for the little snags you had during your stay we will definitely work... More

Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed June 27, 2014

I checked in a little early and had booked my room online. There was some issue with the 3rd party that was supposed to pay. At 3:45am someone attempted to get into my room (thank goodness I had the safety latch in place). I called the front desk to inform them that someone had tried to get in my room... More

Was this review helpful? Yes
Dawn R, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear 1okiegirl, I do apologize for the mix up with your room I will have a coaching session with my staff to make sure that this does not happen in the future or to another guest. Again please accept my apologies and I would hope you would give us another opportunity to show you our great service we do look... More

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Additional Information about Holiday Inn Express Hotel & Suites Dallas West

Address: 4321 Communications Drive, Dallas, TX 75211
Phone Number:
Location: United States > Texas > Dallas
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Dallas West 2.5*
Number of rooms: 88
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Holiday Inn Express Hotel And Suites Dallas West

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