We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 188 Dallas hotels

Holiday Inn Express Hotel & Suites Dallas West

2.5 of 5 Hotel   |   4321 Communications Drive, Dallas, TX 75211
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Save Saved
You added Holiday Inn Express Hotel & Suites Dallas West to your Saves list
Holiday Inn Express Hotel & Suites Dallas West
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
72%
Ranked #75 of 188 hotels in Dallas
A recent review
4 of 5 stars reviewed 6 days ago
315Cay Houston, Texas
  • Overview
  • Reviews (59)
  • Photos (27)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (12)
  • Location
  • More
true
Write a Review

59 people have reviewed this hotel

Traveler rating
    30
    13
    13
    1
    2
See reviews for
24
7
4
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Houston, Texas
2 reviews
1 of 5 stars Reviewed 5 days ago NEW

I stayed in this hotel for few days for my work. The front desk people do not know how to deal with Customer. Very disappointing! The person who takes care of the breakfast area I never heard her saying Good Morning to any of the customer. I was not happy with the service so I asked the front desk to... More

Was this review helpful? Yes
Dawn R, Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear Mr. Akbar, I am so disappointed to hear that my staff didn't provide you with the great customer service that you were expecting, I have taken note of your comments and intent to have a coaching session with my staff and what is expected by our customers. Again please accept my apologies and hope that you would give us... More

Houston, Texas
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

First time in Dallas. The Hotel was well appointed. Fast check-in service. Free breakfast in the mornings and coffee/wine bar on premise. Sadly, we arrived too late and it was closed. Several eating establishments nearby including a shopping center across the street. Close to highway and only about 20 minutes to an Outlet Mall.

Was this review helpful? Yes
Dawn R, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello 315Cay, I am happy to see that your quick trip into Dallas and your stay at our hotel was worth it and the hotel was up to your expectations. Thank You for your review we do look forward to your next stay with us. Dawn Romeo -General Manager More

Edmond, Oklahoma
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We decided to stay at this Holiday Inn Express for a get-together with friends in Dallas due to its location between downtown Dallas and Arlington area. There is a variety of restaruants nearby and a Wal-Mart which was handy. The hotel was clean and kept up. Our room did have one tile in the entry way that was loose but... More

Was this review helpful? Yes
Dawn R, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello Ms Vicki J, You make me want to stay at my own property to enjoy the service, thank you for your review I will show my staff your comments and we are extremely pleased that you enjoyed your stay with us we do look forward to your next visit. Dawn Romeo - General Manager More

Kohler, Wisconsin
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed July 9, 2014

We were scheduled to stay in Downtown Dallas at a boutique Hotel of which we had only seen pics online. It was AWFUL! So, being IHG Members, we decided to just stay at a Holiday Inn Express. We chose this one due to its proximity to downtown and other shopping malls, etc. It was a midway between several destinations, though... More

Was this review helpful? Yes
Dawn R, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear FourPackerBackers, I wish to apologize that your stay with us was not up to your expectation, firstly you are now given a choice of an amenity or check in bonus points I am so sorry that was not offered to you. I wish to again apologize for the little snags you had during your stay we will definitely work... More

Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed June 27, 2014

I checked in a little early and had booked my room online. There was some issue with the 3rd party that was supposed to pay. At 3:45am someone attempted to get into my room (thank goodness I had the safety latch in place). I called the front desk to inform them that someone had tried to get in my room... More

Was this review helpful? Yes
Dawn R, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear 1okiegirl, I do apologize for the mix up with your room I will have a coaching session with my staff to make sure that this does not happen in the future or to another guest. Again please accept my apologies and I would hope you would give us another opportunity to show you our great service we do look... More

Austin
1 review
5 of 5 stars Reviewed June 26, 2014 via mobile

My job sent me to Dallas for the week. I was very pleased by how nice and clean this location was. The staff was very friendly and eager to help without hesitation. Amber and Chaz really made my stay enjoyable. Thanks guys!

Was this review helpful? Yes
Dawn R, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello Mzrena, It is great to hear that we exceeded your expectations with cleanliness and service, I will be sure to let Amber and Chaz know that you spoke highly about them taking great care of you during your stay. We look forward to your next visit with us. Dawn Romeo - General Manager More

Contributor
13 reviews 13 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 16, 2014

My family and I decided to stay here for what was supposed to be two nights. I was informed at check-in by Chaz at the front desk that he could accommodate me for two nights; however, we MAY need to switch rooms the next morning. Ok, switching rooms is a little bit of a hassle, but not a huge deal.... More

Was this review helpful? Yes
Dawn R, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear Banshee330, I would like to apologize on behalf of my staff and the way in which your reservations was handled, I will definitely have some couching with my staff. I would also be upset if I had to pack up and leave when I know my reservations were for 2 nights. Again please accept my apologies and I hope... More

Stanton, Texas
1 review
5 of 5 stars Reviewed June 11, 2014

We had 7 rooms and there were a few problems with the rate, but it was quickly resolved. Monique was very helpful the whole time we were there. We have stayed here before and will definitely be back. A big thanks to all the staff, especially Monique.

Was this review helpful? Yes
Dawn R, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello Ms., Sally P, I am so happy that Monique and the staff was able to make your stay an great one, We thank you so much for your review and we do look forward to you staying with us on your next visit to Dallas. Thank You Dawn Romeo More

Spring, Texas
1 review
5 of 5 stars Reviewed June 3, 2014

Our stay was great. Clean room and Hotel was clean as well. We stay here both for business and when we come into Dallas to see family. I have always enjoyed staying at this location even though we have to drive a little out of our way. Great food places close enough to walk to. Breakfast in the mornings is... More

Was this review helpful? Yes
Dawn R, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear Margaret B, We at the Holiday Inn Express Dallas West am so glad that we were able to make your stay a great one, I thank you for your review and will make sure that I pass your comments along to the staff and Amber. Thank You for your review and we look forward to your next visit with... More

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed May 29, 2014 via mobile

I'm grateful to the staff who made me feel at home. Vanessa helped me in several ways including printing out a boarding pass. The lady who checked us in advised on the safest location to park our trailer, and Monique gave us a friendly send off. The hotel is very nice but the staff are most memorable to me!

Was this review helpful? Yes
Dawn R, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello Lizard 1957, Thank you for your review of the Holiday Inn Express & Suites Dallas West, we are so happy that your stay was exceptional and my staff took care of your needs, especially Vanessa and Monique with reviews from our guests like yours makes the effort worth while. Thank You and we look forward to your next visit.... More

Owners: What's your side of the story?
If you own or manage Holiday Inn Express Hotel & Suites Dallas West, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Holiday Inn Express Hotel & Suites Dallas West? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Hotel & Suites Dallas West

Address: 4321 Communications Drive, Dallas, TX 75211
Phone Number:
Location: United States > Texas > Dallas
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Dallas West 2.5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Expedia, Travelocity, Agoda, Orbitz, BookIt.com, Tingo, BookingOdigeoWL, Hotels.com, Priceline and Venere so you can book your Holiday Inn Express Hotel & Suites Dallas West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel And Suites Dallas West

27 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (4)
Viewed
Room/suite (4)

Management photos: Courtesy of the property manager

Viewed
All management photos (24)
Viewed
Dining (3)
Viewed
Hotel & grounds (9)
Viewed
Room/suite (9)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in
any neighborhood
in Dallas with
any amenities

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Class
Number of rooms
88

Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Dallas West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer