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Holiday Inn Express Hotel & Suites Dallas West

2.5 of 5
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4321 Communications Drive, Dallas, TX 75211
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Holiday Inn Express Hotel & Suites Dallas West
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Ranked #63 of 192 Hotels in Dallas
A recent review
4 of 5 stars reviewed 2 weeks ago
lar3313 Davison, Michigan
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70 reviews from our community

Traveler rating
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    13
    1
    3
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25
8
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13
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Davison, Michigan
Top Contributor
83 reviews 83 reviews
24 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I recently stay a week at this hotel and had a wonderful experience. I had stayed here before on a lower floor and the noise from above kept me awake on several different nights . This time I called ahead and requested a room on the top floor and the room was extremely quiet. The staff were always friendly and... More 

Was this review helpful? Yes
Ben H, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear lar3313, Thank you for taking the time to tell us about your recent experience at the Holiday Inn Express Dallas West. It was good to see you had an enjoyable week with us and that you enjoyed the breakfast during your stay. We look forward to seeing you the next time you are in the Dallas area. Thanks again... More 

2 reviews
1 of 5 stars Reviewed February 5, 2015

Sadly I left my e-reader in my room when I checked out. I realized it the same day and called the hotel (a Thursday) and gave credit card and asked to please ship to my home. After not receiving any confirmation that shipped Thursday or FRIDAY I called on Saturday and spoke to manager who said they were planning to... More 

Was this review helpful? Yes
Ben H, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear Soo B, We are sorry that it took the amount of time that it did to process and return your e-reader to you. We try to return items as quickly as we can from the hotel. Again, we apologize for the time that it took to return your item to you. More 

Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 19, 2015

The hotel is just off I-30 and near I-35 and downtown. The hotel is about 5 years old but everyone looks great. Room was very comfortable with a refrigerator and microwave.Bed was very comfortable as I slept very good both nights. The padded headboard was nice rather than a hard piece of wood to rest your head when sitting up... More 

Was this review helpful? Yes
Ben H, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear EJ48, Thank you for taking the time to share with us your recent stay at the Holiday Inn Express Dallas West. We were happy to see that you enjoyed our location, breakfast and the in room amenities. We look forward to seeing you the next time your travels bring you to the Dallas area. More 

Vacaville, California
Top Contributor
103 reviews 103 reviews
42 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed January 19, 2015

I had to be in Dallas overnight and the downtown hotel prices were way above what I spend on a hotel so I started looking. This place is close to downtown and the price was right. The room I had was quite, comfortable, clean and everything worked. Breakfast was decent and an employee kept it well cared for. There are... More 

Was this review helpful? Yes
Ben H, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear John F, Thank you for taking the time to share with us your experience at the Holiday Inn Express Dallas West. We were happy to see that you enjoyed not only the pricing of the hotel but also the amenities we offered during your stay. We look forward to see you the next time you are in Dallas. More 

Duluth, Georgia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 4, 2014

My family of four stayed here Thanksgiving for just one night. We were in town for the Cowboys game. The hotel was in a very good location, check in was quick and the staff was very friendly. We were not offered a room upgrade for being a Platinum Member (disappointing). Upon entering our room I noticed that the trash can... More 

Was this review helpful? Yes
Ben H, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear Lorie S., Thank you for taking the time to let us know about your recent stay with us at the Holiday Inn Express Dallas West. We were sorry to hear that the trash was not taken care of prior to your stay and we will certainly address this issue. Also, we are sorry we were unable to upgrade you... More 

saint
Contributor
17 reviews 17 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 18, 2014

This is a new property and I was only there one night to attend a Dallas Cowboys NFL game. Check in was quick and easy. The staff was professional and courteous. Overall the propery was clean and seemed to be just recently built. The room was spacious , clean and well designed. The bed was clean and comfortable. The bathroom... More 

Was this review helpful? Yes
Ben H, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear SaintSaint, Thank you for taking the time to tell us about your recent stay with us at the Holiday Inn Express and Suites Dallas West. It was great to see that you not only enjoyed your room with us but were also able to take advantage of the hot breakfast. Thank you again for taking the time to share... More 

1 review
5 of 5 stars Reviewed September 14, 2014

My family and I have stayed here several times. The staff is always friendly & helpful. This place is also very quiet, even when booked up. There is also no traffic noise. Conveniently located by Whataburger, Krispy Kreme, Starbucks, Walmart & more!

Was this review helpful? Yes
HIExpress_I20, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear Staci K, Thank You for your review, we are happy that you enjoy staying with us and your stay each time is an excellent stay. We look forward to your next stay with us. Dawn Romeo - General Manager More 

1 review
5 of 5 stars Reviewed September 5, 2014

I Was Certainly Impressed, This Was A First Time Stay In A Hotel And I Must Say I Enjoyed It, Breakfast Was A Pleasure And The Staff Was Lovely And Helpful. I Absolutely Loved Amber Annette And Monique. I Will See You Ladies In December It Was A Pleasure.

Was this review helpful? Yes
Dawn R, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello PrettyNPink23, It was a pleasure having you stay with us, I will pass on your comments to the ladies and we do look forward to your return in December. Dawn Romeo - General Manager More 

Chaska, Minnesota
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 2, 2014

This is not your average Holiday Inn Express, it is more like a luxury five star hotel with Holiday Inn Express on the marquee. Walking into the lobby the desk staff is always friendly and accommodating and always ready to help. The breakfast buffet is excellent and the food is fresh and those cinnamon rolls are just incredible. I dare... More 

Was this review helpful? Yes
Dawn R, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello Brian B, We are extremely happy that you enjoyed your stay with us, I know the cinnamon rolls you can't just have 1 right it is just awesome. I have passed your comments along to my staff, we do enjoy taking care of our guest, we enjoyed having you stay and look forward to your next visit with us.... More 

1 review
5 of 5 stars Reviewed August 29, 2014

I was very please with the service I receive while staying at the amazing location in Dallas tx on business your front desk staff along with the rest of the employees made my stay very warming I would stay here whenever I am in Dallas Tx good doing a wonderful job

Was this review helpful? Yes
Dawn R, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello Ddevan, I would definitely pass on your great review to my staff we enjoy taking care of our guest and we do look forward to your next visit with us. Thank You so much for your review. Dawn Romeo - General Manager More 

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