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All 191 Dallas hotels

Holiday Inn Express Hotel & Suites Dallas West

2.5 of 5 Hotel   |   4321 Communications Drive, Dallas, TX 75211
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Ranked #52 of 191 Hotels in Dallas
A recent review
5 of 5 stars reviewed 1 week ago
EJ48
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68 reviews from our community

Traveler rating
    37
    15
    13
    1
    2
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25
8
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12
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel is just off I-30 and near I-35 and downtown. The hotel is about 5 years old but everyone looks great. Room was very comfortable with a refrigerator and microwave.Bed was very comfortable as I slept very good both nights. The padded headboard was nice rather than a hard piece of wood to rest your head when sitting up... More 

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Vacaville, California
Top Contributor
90 reviews 90 reviews
34 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 1 week ago

I had to be in Dallas overnight and the downtown hotel prices were way above what I spend on a hotel so I started looking. This place is close to downtown and the price was right. The room I had was quite, comfortable, clean and everything worked. Breakfast was decent and an employee kept it well cared for. There are... More 

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Duluth, Georgia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 4, 2014

My family of four stayed here Thanksgiving for just one night. We were in town for the Cowboys game. The hotel was in a very good location, check in was quick and the staff was very friendly. We were not offered a room upgrade for being a Platinum Member (disappointing). Upon entering our room I noticed that the trash can... More 

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Ben H, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear Lorie S., Thank you for taking the time to let us know about your recent stay with us at the Holiday Inn Express Dallas West. We were sorry to hear that the trash was not taken care of prior to your stay and we will certainly address this issue. Also, we are sorry we were unable to upgrade you... More 

saint
Contributor
17 reviews 17 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 18, 2014

This is a new property and I was only there one night to attend a Dallas Cowboys NFL game. Check in was quick and easy. The staff was professional and courteous. Overall the propery was clean and seemed to be just recently built. The room was spacious , clean and well designed. The bed was clean and comfortable. The bathroom... More 

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Ben H, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear SaintSaint, Thank you for taking the time to tell us about your recent stay with us at the Holiday Inn Express and Suites Dallas West. It was great to see that you not only enjoyed your room with us but were also able to take advantage of the hot breakfast. Thank you again for taking the time to share... More 

1 review
5 of 5 stars Reviewed September 14, 2014

My family and I have stayed here several times. The staff is always friendly & helpful. This place is also very quiet, even when booked up. There is also no traffic noise. Conveniently located by Whataburger, Krispy Kreme, Starbucks, Walmart & more!

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HIExpress_I20, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear Staci K, Thank You for your review, we are happy that you enjoy staying with us and your stay each time is an excellent stay. We look forward to your next stay with us. Dawn Romeo - General Manager More 

1 review
5 of 5 stars Reviewed September 5, 2014

I Was Certainly Impressed, This Was A First Time Stay In A Hotel And I Must Say I Enjoyed It, Breakfast Was A Pleasure And The Staff Was Lovely And Helpful. I Absolutely Loved Amber Annette And Monique. I Will See You Ladies In December It Was A Pleasure.

Was this review helpful? Yes
Dawn R, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello PrettyNPink23, It was a pleasure having you stay with us, I will pass on your comments to the ladies and we do look forward to your return in December. Dawn Romeo - General Manager More 

Chaska, Minnesota
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 2, 2014

This is not your average Holiday Inn Express, it is more like a luxury five star hotel with Holiday Inn Express on the marquee. Walking into the lobby the desk staff is always friendly and accommodating and always ready to help. The breakfast buffet is excellent and the food is fresh and those cinnamon rolls are just incredible. I dare... More 

Was this review helpful? Yes
Dawn R, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello Brian B, We are extremely happy that you enjoyed your stay with us, I know the cinnamon rolls you can't just have 1 right it is just awesome. I have passed your comments along to my staff, we do enjoy taking care of our guest, we enjoyed having you stay and look forward to your next visit with us.... More 

1 review
5 of 5 stars Reviewed August 29, 2014 via mobile

I was very please with the service I receive while staying at the amazing location in Dallas tx on business your front desk staff along with the rest of the employees made my stay very warming I would stay here whenever I am in Dallas Tx good doing a wonderful job

Was this review helpful? Yes
Dawn R, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello Ddevan, I would definitely pass on your great review to my staff we enjoy taking care of our guest and we do look forward to your next visit with us. Thank You so much for your review. Dawn Romeo - General Manager More 

Lago Vista, Texas
1 review
5 of 5 stars Reviewed August 28, 2014

Great location. Excellent staff, Customer service professional, prompt, courteous. Rooms are well appointed, comfortable and courtesy internet really appreciated.i loved the indoor pool and hot tub the fittness center was very nice an the breakfast was awesome !!!!

Was this review helpful? Yes
Dawn R, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Hello Chamere W, Thank You so much for your great review, I'm extremely happy to know that my staff took excellent care of you while you were here, We look forward to seeing you soon. Dawn Romeo - General Manager More 

Houston, Texas
2 reviews
1 of 5 stars Reviewed August 22, 2014

I stayed in this hotel for few days for my work. The front desk people do not know how to deal with Customer. Very disappointing! The person who takes care of the breakfast area I never heard her saying Good Morning to any of the customer. I was not happy with the service so I asked the front desk to... More 

Was this review helpful? Yes
Dawn R, Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear Mr. Akbar, I am so disappointed to hear that my staff didn't provide you with the great customer service that you were expecting, I have taken note of your comments and intent to have a coaching session with my staff and what is expected by our customers. Again please accept my apologies and hope that you would give us... More 

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Additional Information about Holiday Inn Express Hotel & Suites Dallas West

Address: 4321 Communications Drive, Dallas, TX 75211
Phone Number:
Location: United States > Texas > Dallas
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Dallas West 2.5*
Number of rooms: 88
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Also Known As:
Holiday Inn Express Hotel And Suites Dallas West

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