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Holiday Inn Express Hotel & Suites Dallas West

2.5 of 5
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4321 Communications Drive, Dallas, TX 75211
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Holiday Inn Express Hotel & Suites Dallas West
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Ranked #79 of 192 Hotels in Dallas
A recent review
4 of 5 stars reviewed 3 weeks ago
Richard V
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75 reviews from our community

Traveler rating
    37
    18
    14
    3
    3
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26
10
4
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Geelong, Australia
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We have stayed in a few Holiday Inn Express & Suites but were unhappy with this stay while in Dallas. Staff were friendly, rooms very comfortable, unfortunately our room was not serviced for one out of our 2 days and we asked on two occasions. The TV continually cut out while watching bringing up a message "unauthorized channel check subscription.... More 

Was this review helpful? Yes
Ben H, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear Bernadette S, Thank you for taking the time to let us know how we are doing at the Holiday Inn Express Dallas West. We were happy to see that you did enjoy our staff and rooms but were sad to see that your room was not serviced one day during your stay. We were also sorry to hear about... More 

Geelong, Australia
Contributor
15 reviews 15 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

As the title says, I really wanted to like this place, as I've stayed at other IHG hotels as a Platinum member, and have had nothing but good experiences. In this case, there were too many things wrong. First the good stuff - breakfast included (as with all Holiday Inn Express), and it's perfectly adequate. The location is good, far... More 

Was this review helpful? Yes
Ben H, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear Perry60, Thank you for taking the time to let us know how we are doing at the Holiday Inn Express Dallas West. We were happy to see that you did enjoy our breakfast and location but were sad to see that your room was not serviced one of the days you were with us. We are also very sorry... More 

Top Contributor
50 reviews 50 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Room was spacious with a great shower. Staff was friendly and helpful but the breakfast was poor. 15m with a cab to downtown Dallas which was fine, most cab drivers needed directions which is more an issue with them then the hotel.

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Ben H, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear Richard V, Thank you for taking the time to let us know how we are doing at the Holiday Inn Express Dallas West. We were sorry to hear you did not enjoy the complimentary breakfast we had during your stay. We hope you will give us another chance to earn your business the next time you are in the... More 

Lausanne, Switzerland
Top Contributor
153 reviews 153 reviews
50 hotel reviews
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I found the rooms large and well maintained, but the bathroom is really average, with nothing special. My expectations were therefore not exceeded. The breakfast buffet is poor, with mainly industrial ingredients. For example, no fresh fruit salad is offered at all. It was difficult to regulate the air condition in my room as the sensor did not work properly.... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear Florian020, We appreciate you taking the time to review our hotel. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. It was unfortunate to see your stay was not as comfortable as it could have been due to the air conditioning unit not working properly and the poor breakfast quality. Please be... More 

Moore, Oklahoma
Contributor
16 reviews 16 reviews
11 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Our family of four stayed for a night during spring break. This is a superb location!!! Places to eat and shop nearby, with easy interstate access. The room was very nice, on par with the Holiday Inn brand. While the room was clean, the hallway and common areas of the third floor were apparently overlooked. The kids enjoyed the pool... More 

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Ben H, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear Kyle H, Thank you for taking the time to share your recent experience with the Holiday Inn Express Dallas West. We were happy to see you enjoyed your spring break with us and were able to use and enjoy the pool, breakfast and cookies. Thank you for letting us know about the common areas on the third floor. We... More 

Davison, Michigan
Top Contributor
84 reviews 84 reviews
24 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed March 18, 2015

I recently stay a week at this hotel and had a wonderful experience. I had stayed here before on a lower floor and the noise from above kept me awake on several different nights . This time I called ahead and requested a room on the top floor and the room was extremely quiet. The staff were always friendly and... More 

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Ben H, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear lar3313, Thank you for taking the time to tell us about your recent experience at the Holiday Inn Express Dallas West. It was good to see you had an enjoyable week with us and that you enjoyed the breakfast during your stay. We look forward to seeing you the next time you are in the Dallas area. Thanks again... More 

2 reviews
1 of 5 stars Reviewed February 5, 2015

Sadly I left my e-reader in my room when I checked out. I realized it the same day and called the hotel (a Thursday) and gave credit card and asked to please ship to my home. After not receiving any confirmation that shipped Thursday or FRIDAY I called on Saturday and spoke to manager who said they were planning to... More 

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Ben H, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear Soo B, We are sorry that it took the amount of time that it did to process and return your e-reader to you. We try to return items as quickly as we can from the hotel. Again, we apologize for the time that it took to return your item to you. More 

Contributor
14 reviews 14 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 19, 2015

The hotel is just off I-30 and near I-35 and downtown. The hotel is about 5 years old but everyone looks great. Room was very comfortable with a refrigerator and microwave.Bed was very comfortable as I slept very good both nights. The padded headboard was nice rather than a hard piece of wood to rest your head when sitting up... More 

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Ben H, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear EJ48, Thank you for taking the time to share with us your recent stay at the Holiday Inn Express Dallas West. We were happy to see that you enjoyed our location, breakfast and the in room amenities. We look forward to seeing you the next time your travels bring you to the Dallas area. More 

Vacaville, California
Top Contributor
104 reviews 104 reviews
42 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed January 19, 2015

I had to be in Dallas overnight and the downtown hotel prices were way above what I spend on a hotel so I started looking. This place is close to downtown and the price was right. The room I had was quite, comfortable, clean and everything worked. Breakfast was decent and an employee kept it well cared for. There are... More 

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Ben H, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear John F, Thank you for taking the time to share with us your experience at the Holiday Inn Express Dallas West. We were happy to see that you enjoyed not only the pricing of the hotel but also the amenities we offered during your stay. We look forward to see you the next time you are in Dallas. More 

Duluth, Georgia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 4, 2014

My family of four stayed here Thanksgiving for just one night. We were in town for the Cowboys game. The hotel was in a very good location, check in was quick and the staff was very friendly. We were not offered a room upgrade for being a Platinum Member (disappointing). Upon entering our room I noticed that the trash can... More 

Was this review helpful? Yes
Ben H, General Manager at Holiday Inn Express Hotel & Suites Dallas West, responded to this review

Dear Lorie S., Thank you for taking the time to let us know about your recent stay with us at the Holiday Inn Express Dallas West. We were sorry to hear that the trash was not taken care of prior to your stay and we will certainly address this issue. Also, we are sorry we were unable to upgrade you... More 

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