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Holiday Inn Express Hotel & Suites Dallas (Galleria Area)

#52 of 192 Hotels in Dallas
Certificate of Excellence
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6055 LBJ Freeway, Dallas, TX 75240
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Holiday Inn Express Hotel & Suites Dallas (Galleria Area)
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148 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nixa
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Conflicting info with reservation. My reservation was made over the phone and when i arrived the price was different. I was not very pleased! I also was unable to find the confirmation that she said was "on it's way right now". Robert at the front desk did honor the quoted amount for which I was grateful. The room was huge...the... More 

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Ben H, General Manager at Holiday Inn Express Hotel & Suites Dallas (Galleria Area), responded to this review

I am so pleased to here that Robert was able to solve you issue with the rate. I know that the construction is a little bit of a hassle but it will make it much more accessible once it is all said and done. Hope to see you soon. Thank you for staying with us. Ben Hernandez General Manager More 

1 review
1 of 5 stars Reviewed 2 weeks ago

Reserved 2 connected rooms through the 1-800 holiday inn express number.Traveled @400 miles. When we arrived at the hotel the connected rooms were not available. Finding another hotel was out of the question because we had an event scheduled 90 minutes later.The front desk said they did not have our rooms as reserved. We took a queen suite and doubled... More 

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Ben H, General Manager at Holiday Inn Express Hotel & Suites Dallas (Galleria Area), responded to this review

Dear Gary W, I apologize for the inconvenience you had while staying with us here. Please know that we try to accommodate all request but sometimes we cannot. Please reach out to me next time you are in town and I will make sure we make it up to you. My email is gm@hiedallas.com. Thank you for staying with us... More 

Longview, Texas
2 reviews
3 of 5 stars Reviewed 2 weeks ago

I was back and forth between hotels so it came down to free breakfast here or pay at the wyndham....so i choose this room which was great because our outing where no more that 5-10 min away the room and bathroom where clean and decor have a very warm touch. I loved it here BUT the breakfast was absolutely horrible...lol...we... More 

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Ben H, General Manager at Holiday Inn Express Hotel & Suites Dallas (Galleria Area), responded to this review

Dear Erykah-Kayhn, Thank you for your feedback on our breakfast. We are always looking to see how we can improve and will take your comments into consideration. I am glad you enjoyed the rest of your stay. Let me know next time you come in and I will upgrade your room to have the fridge and microwave. Email me at... More 

Houston, Texas
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Last minute reservation as we were in town visiting family over the 4th of July weekend. Although I am an IHG member, it is about my 5th or 6th choice historically when I travel, solely based on my habits/typical stays. That said, our family dynamic has changed and a two queen with a sleeper often works better for us. We'd... More 

Was this review helpful? Yes 1
Ben H, General Manager at Holiday Inn Express Hotel & Suites Dallas (Galleria Area), responded to this review

Dear Weeb32, Thank you for your comments and we are glad you enjoyed your stay. Hope to see you on your return visit to us. Ben Hernandez General Manager More 

Muskogee, Oklahoma
Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed June 23, 2015 via mobile

We made a family trip to Dallas and loved the location of the hotel! It was very centrally located with a lot of the stuff we wanted to do (2 mins from Galleria, 10 mins from Dallas Zoo, 10 mins from Top Golf, lots of restaurants). Well there's a lot of construction around the hotel. Very confusing and inconvenient! Our... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas (Galleria Area), responded to this review

Dear foote410, Thank you for your recent stay with us and for reviewing our property. Our efforts are always to ensure our guests are satisfied and our hotel is maintained to be comfortable while you are with us. It is nice to know that the room type received and the location of the property is well to your liking. However,... More 

Louisiana, United States
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 23, 2015

We loved our stay! This was a final stay on our 92 hours of driving on our family road trip. This was a planned stay. I had booked our extra large room in advance. We had room 231, a King Bedroom with 2 queen beds and a sofa bed in the room. You had a choice between a soft or... More 

Was this review helpful? Yes 1
Ben H, General Manager at Holiday Inn Express Hotel & Suites Dallas (Galleria Area), responded to this review

We are so pleased you enjoyed your stay. Our two bedroom suite is always a big hit especially with big families. Hope your looking forward to your return stay. Thank you for staying with us. Ben H. General Manager More 

Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 20, 2015

The Staff there are Great. The Breakfast is Awesome and the Rooms and Services are Excellent . Great Job Holiday Keep up the Great work. This is the Place You Want To Stay. Don't Go to The Grand Hotel you will Hate Your Self For it.

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Austin, Texas
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 11, 2015

This location looks and smells brand-new. Very pleasant and attentive staff. Clean and bright common areas and rooms. A perfect example of what all hotel experiences should be like, whether full or limited service venues. Not the easiest to get to, if you're not westbound on the I635 frontage road. One comment re: breakfast @ HIE in general..... Cinnamon rolls... More 

Was this review helpful? Yes 1
Los Angeles, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 6, 2015

Stayed here for 2 nights during my visit to Dallas , really likes the location , the rooms was very spacious and superbly clean , staffs were so kind and helpful , recommend this hotel to eeveryone coming to Dallas.

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San Antonio, Texas
Level Contributor
72 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed June 4, 2015

New facility with large rooms. Breakfast room is well service and the offerings are tasty. The entire staff is excellent ... desk, maintenance, housekeeping. We stayed there twice last month and will not hesitate to return.

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