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Holiday Inn Express Hotel & Suites Dallas (Galleria Area)

#57 of 193 Hotels in Dallas
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6055 LBJ Freeway, Dallas, TX 75240
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Dallas (Galleria Area)
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154 Reviews from our TripAdvisor Community

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Traveler rating
    85
    39
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    4
    7
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53
24
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Corpus Christi
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed at this Holiday Inn for 3 nights and 4 days as a mini vacation to scope the city. Upon entering, the manager himself greeted me and checked me in and was very courteous. When I asked if rooms had mini fridges, I was surprised to learn that most rooms don't for some reason and he made sure to... More 

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Dallas, Texas
Level Contributor
93 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Checked in after a rough day, Robert and Dalion at the front desk immediately changed my mood and welcomed me to the property in such a fun and professional way. Great asset to the Hotel! Room amazing, new and stylish, very clean. Room was quiet as can be, great night sleep. Will definitely stay again and sure hope to see... More 

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Vero Beach, Florida
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Everything was great. Room was fresh and clean as well as the rest of the property. Breakfast was everything HIE advertises and the coffee was good too! Checked in a couple minutes past three o'clock and there were another couple checking in in front of me. All of a sudden I hear this nice young lady say "I'll check you... More 

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Ben H, General Manager at Holiday Inn Express Hotel & Suites Dallas (Galleria Area), responded to this review

Dear LynnF, I am so happy you had a great experience with us while visiting the Dallas area. We encourage our employees to be the best and we expect nothing less. I hope you can come visit us again soon. Thank you for staying with us. Ben H General Manager More 

Level Contributor
77 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for 5 nights, the first part of our travels was pleasure followed by a couple of days of business. The overall look of the room left the impression that this was a fairly newly renovated hotel? Updated décor in the rooms and lobby was nice. The carpet in our room was not the cleanest, could use a... More 

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Ben H, Manager at Holiday Inn Express Hotel & Suites Dallas (Galleria Area), responded to this review

Dear Tnrunrgrl262, I first want to thank you for staying with us. I know you have a choice of hotels and we are glad you choose us. Please know we are going to take you feedback and make sure we handle each of the problems you explained. I will also make sure our departments communicate better in the future. Once... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

Booked a double queen room online, and when we arrived we were told they had overbooked and offered us a handicap accessible king room instead. When I explained that we were a family of four, we were offered a rollaway bed. We were also asked to roll it to our room. A maintenance guy stepped up to do that for... More 

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Ben H, General Manager at Holiday Inn Express Hotel & Suites Dallas (Galleria Area), responded to this review

Dear czar36, I am so sorry to hear that we did not meet your expectations upon your recent stay with us. We strive to make this the best hotel and we did not deliver that to you. Please reach out to me at gm@hiedallas.com to discuss what happened in detail. Once again I apologize and hope to hear from you... More 

Toronto, Canada
Level Contributor
52 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed at this property in July 2015. Tucked away off Preston Rd, this hotel is very conveniently located off the LBJ freeway. The hotel's modern, ultra chic look is tasteful, but the decor adds to the overall noise in the hallways and room. Especially those in proximity to the lobby area. Parking can be difficult late at night and the... More 

Was this review helpful? Yes 1
Ben H, General Manager at Holiday Inn Express Hotel & Suites Dallas (Galleria Area), responded to this review

Dear Vortmax36, Thank you for your feedback on your recent stay. We hope you can give us another try on your return visit to the DFW area. Ben H General Manger More 

Nixa
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 20, 2015

Conflicting info with reservation. My reservation was made over the phone and when i arrived the price was different. I was not very pleased! I also was unable to find the confirmation that she said was "on it's way right now". Robert at the front desk did honor the quoted amount for which I was grateful. The room was huge...the... More 

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Ben H, General Manager at Holiday Inn Express Hotel & Suites Dallas (Galleria Area), responded to this review

I am so pleased to here that Robert was able to solve you issue with the rate. I know that the construction is a little bit of a hassle but it will make it much more accessible once it is all said and done. Hope to see you soon. Thank you for staying with us. Ben Hernandez General Manager More 

1 review
1 of 5 stars Reviewed July 18, 2015

Reserved 2 connected rooms through the 1-800 holiday inn express number.Traveled @400 miles. When we arrived at the hotel the connected rooms were not available. Finding another hotel was out of the question because we had an event scheduled 90 minutes later.The front desk said they did not have our rooms as reserved. We took a queen suite and doubled... More 

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Ben H, General Manager at Holiday Inn Express Hotel & Suites Dallas (Galleria Area), responded to this review

Dear Gary W, I apologize for the inconvenience you had while staying with us here. Please know that we try to accommodate all request but sometimes we cannot. Please reach out to me next time you are in town and I will make sure we make it up to you. My email is gm@hiedallas.com. Thank you for staying with us... More 

Longview, Texas
2 reviews
3 of 5 stars Reviewed July 14, 2015

I was back and forth between hotels so it came down to free breakfast here or pay at the wyndham....so i choose this room which was great because our outing where no more that 5-10 min away the room and bathroom where clean and decor have a very warm touch. I loved it here BUT the breakfast was absolutely horrible...lol...we... More 

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Ben H, General Manager at Holiday Inn Express Hotel & Suites Dallas (Galleria Area), responded to this review

Dear Erykah-Kayhn, Thank you for your feedback on our breakfast. We are always looking to see how we can improve and will take your comments into consideration. I am glad you enjoyed the rest of your stay. Let me know next time you come in and I will upgrade your room to have the fridge and microwave. Email me at... More 

Houston, Texas
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed July 7, 2015

Last minute reservation as we were in town visiting family over the 4th of July weekend. Although I am an IHG member, it is about my 5th or 6th choice historically when I travel, solely based on my habits/typical stays. That said, our family dynamic has changed and a two queen with a sleeper often works better for us. We'd... More 

Was this review helpful? Yes 1
Ben H, General Manager at Holiday Inn Express Hotel & Suites Dallas (Galleria Area), responded to this review

Dear Weeb32, Thank you for your comments and we are glad you enjoyed your stay. Hope to see you on your return visit to us. Ben Hernandez General Manager More 

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