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Omni Dallas Hotel at Park West

#9 of 192 Hotels in Dallas
Certificate of Excellence
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1590 LBJ Freeway, Dallas, TX 75234
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Omni Dallas Hotel at Park West
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Omni Dallas Hotel at Park West
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777 reviews from our community

Traveler rating
    495
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Denver, Colorado
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed yesterday NEW

Our flight was very delayed so we did not get to the hotel until 6am. We had paid in full for the that night with late check in, so they were able to accommodate our reservation. The front desk was very helpful and friendly! The first day we left our room about 11 am and did not return until close... More 

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Tampa, Florida
Top Contributor
65 reviews 65 reviews
14 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Top notch in every category. Even gave us a dinner gratis because the service was slow, even though we did not think it was slow! The dinner was offered without a complaint from us. Garage parking without a fee. The only negative, we asked for extra pillows and never received them. The hotel is close to the freeway and only... More 

Review collected in partnership with Omni Hotels & Resorts

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Amanda F, Manager at Omni Dallas Hotel at Park West, responded to this review

So happy to hear about your great stay with us! I noticed you aren't yet signed up for our Select Guest program... we would love to sign you up so your next stay is even better. As a Select Guest member, you'd be able to receive complimentary internet access, pressing, morning beverages, newspaper of your choice each day, personalized service,... More 

Rio Rnacho, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

This was a very nice, flawless stay. Enjoyed the service, the room was very comfortable and very clean and we didn't have any issues. The restaurants had great food and service. Definitely will be my first choice the next time we visit this area. Really relaxed environment and calm.

Review collected in partnership with Omni Hotels & Resorts

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Amanda F, Manager at Omni Dallas Hotel at Park West, responded to this review

I'm thrilled you had a great stay with us, Lee! Hopefully we will see you and your family again for next year's tournament. More 

Norman, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

Very nice hotel off of Hwy 635. Within minutes of retail and restaurant area typically found in Dallas. This hotel is about 20 minutes from downtown Dallas, no tolls required. Hotel service is good with all the desired amenities of the family or road warrior.

Review collected in partnership with Omni Hotels & Resorts

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Amanda F, Manager at Omni Dallas Hotel at Park West, responded to this review

Jim, thank you for bringing your family to stay with us during the tournament. I'm sorry your room accommodations weren't exactly what your family originally wanted, but I am glad that you were able to enjoy the other parts of your stay. Please feel free to reach out to me the next time you stay, and I will do my... More 

Senior Contributor
28 reviews 28 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The hotel staff was nice. The restaurant was amazing. Chef Miguel does an amazing job and the food was wonderful! With a free parking garage, even locals should go there for dinner! I had a problem with the TV but they sent a technician at 1130pm to fix it, which only took 5 minutes.

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Amanda F, Manager at Omni Dallas Hotel at Park West, responded to this review

Thanks for the review, Tamara! All Omni's are well-known for great food and beverage, but the Park West specifically has been ranked in the top ten for the entire company for many years. We hope you'll come back soon to stay, dine, or both! More 

katy, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Beautiful Hotel ...great front desk person. but i check into my room. the room is beautiful clean and in order. Until i lay my head on the pillow on the bed and there is dried blood stains in multiple places on the pillow...front desk got me another pillow. but that kinda mistake im done with this hotel.

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 2
Amanda F, Manager at Omni Dallas Hotel at Park West, responded to this review

David, I know that our Housekeeping Director has already reached out to you, but I also wanted to extend my apologies concerning your original pillow. Mr. Eason has addressed the issue with his housekeeping staff, and he's used it as a training opportunity with them. If you have any additional feedback or would like to discuss this further, we would... More 

Granbury.Texas, United States
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I stay in hotels around the country and have never had to pay extra to use the internet connection. I was very disappointed that it was not included in a premium priced room. Even Motel 6 has internet included. It was the last thing I wanted to deal with after a 12 hour day in Dallas.

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 2
Amanda F, Manager at Omni Dallas Hotel at Park West, responded to this review

Richard, thank you for leaving your feedback. I know one of our managers, Michael, has reached out to you, but I also wanted to let you know that we can sign you up for our Select Guest program (complimentary) so you will not be charged for wifi when staying with Omni. If this is something you are interested in, our... More 

Odessa, Texas, USA
2 reviews
5 of 5 stars Reviewed 1 week ago

This hotel is the best...easy to get to from all directions, quiet location and the hotel and staff from the minute you enter till you leave is wonderful!! Cleanest hotel around and such a good value.

Review collected in partnership with Omni Hotels & Resorts

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Amanda F, Manager at Omni Dallas Hotel at Park West, responded to this review

Kristne, thank you so much for choosing to stay with us while in town! Please let us know if there's anything we can do to make your next stay even better. More 

Albuquerque, United States
1 review
4 of 5 stars Reviewed 1 week ago

The staff was very friendly and accommodating! The rooms were nice and the temperature was perfect. Nice clean rooms and the staff did a good job cleaning when we were away. All my things were left alone or moved to a neat position. We had wonderful shuttle service and loved the friendliness and willingness to help us out of towners... More 

Review collected in partnership with Omni Hotels & Resorts

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Amanda F, Manager at Omni Dallas Hotel at Park West, responded to this review

Nicki, thanks for staying with us last weekend. I hope you and your family were able to enjoy Dallas to the fullest! More 

1 review
5 of 5 stars Reviewed 1 week ago

This was my third time to stay at an Omni Hotel and I will definitely be back! Staff were so friendly and went out of their way to make sure everything was taken care of for you! The Omni Dallas at Park West and the Omni Dallas are exceptional!

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Amanda F, Manager at Omni Dallas Hotel at Park West, responded to this review

Thank you for the fantastic review, Terri. We've let Hassan and Angelica know that they brightened your stay. We hope to see you again soon! More 

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