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Omni Dallas Hotel at Park West

#10 of 192 Hotels in Dallas
Certificate of Excellence
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1590 LBJ Freeway, Dallas, TX 75234
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Omni Dallas Hotel at Park West
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Omni Dallas Hotel at Park West
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801 reviews from our community

Traveler rating
    509
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    64
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Austin, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

From the moment I checked in until the time I left I felt like every detail was attended to. The front desk staff was always happy to see you. There were always people there to greet you and assist every corner you turned. The food was outstanding! I can't say enough about the banquet staff and restaurant manager. Ali and... More 

Review collected in partnership with Omni Hotels & Resorts

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1 review
1 of 5 stars Reviewed 2 days ago NEW

I don't understand how this hotel can have 4.5 star rating. It is very old and rundown. Even though the room was spacious, but it was a mess: panels broken, paint pealing, dust, rust, smells. Bathroom had holes in the walls around the tub. It deserves 3 star rating at the most.

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MIAMI, FL
Top Contributor
79 reviews 79 reviews
15 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Excellent choice in Dallas. Renovated facilities, excellent service, well located. The personnel is great. The manager is really good, any minor issue was always give lots of attention. The food quality is good although the choices were limited to Tex-Mex food.

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Amanda F, Manager at Omni Dallas Hotel at Park West, responded to this review

Mr. Ariza, thank you for staying with on your business trip and leaving us your feedback! Be sure to ask for whatever dish you may be craving next time you're in our restaurant... our chef will definitely accommodate. And if there is anything else we may assist you feel please feel free to let us know! More 

East Brunswick, New Jersey
Top Contributor
112 reviews 112 reviews
23 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

If the WiFi was working properly I would have given this hotel 4 stars review but it was so slow that I could hardly even send emails. service was good and room was big but this hotel is pretty old from within. You can find better for this price, especially if internet connection is important for you.

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Amanda F, Manager at Omni Dallas Hotel at Park West, responded to this review

Thank you for providing us with your feedback -- we know it's very important to listen to all guests to ensure we can continue to always improve on our service! I am so sorry that our internet connection was not up to your standards or ours on your most recent stay. I wanted to let you know that we are... More 

United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

really had a good stay hotel, was clean neat staff was professional in dressing and speaking to you I would recommed this hotel to anyone that want to be away from home like home. The Hotel was decorated very eloquent even the Shuttle Drivers was dressed very professional, I have stayed at a lot of hotels and try to mget... More 

Review collected in partnership with Omni Hotels & Resorts

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Amanda F, Manager at Omni Dallas Hotel at Park West, responded to this review

Glad to hear you enjoyed your stay with us, Shirley. We know there are plenty of options in the DFW area, and we truly appreciate your business. Let us know if there's anything at all we can do to make your next stay even better! More 

Dallas, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

We stayed here for our anniversary. The staff was superior. If you stay for your anniversary, be sure and tell them when you make your reservation and ask for the anniversary amenities. They will bring Chocolate Covered Strawberries and Champagne to your room complimentary. Room was clean. Quiet. We were on the 11th floor. Was great. We've stayed at some... More 

Review collected in partnership with Omni Hotels & Resorts

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Amanda F, Manager at Omni Dallas Hotel at Park West, responded to this review

Hi Summer! What an honor it was to serve you and yours on your special night! I'm glad to hear it was enjoyable. I just emailed our on-site Loyalty Ambassador, Chris, and asked him to please update your Select Guest profile with your pillow preference. We actually have several pillow options, so we'll be sure to provide you with firmer... More 

North Richland Hills, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

This was my 3rd or 4th stay in this hotel as my organization holds conventions here. The food and service are better than ever. I only regret that on my last stay I did not get the opportunity to sample the world class Reuben sandwich served in Drover's Grill.

Review collected in partnership with Omni Hotels & Resorts

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Amanda F, Manager at Omni Dallas Hotel at Park West, responded to this review

James, it continues to be a pleasure serving your organization time and time again. Thank you so much for staying with us! Please stop in any time to try our Ruben. It is not listed on the Dover's dinner menu, but just ask your server for it and our Chef would be happy to make you one. Thanks again! More 

Carrollton, United States
1 review
4 of 5 stars Reviewed 1 week ago

The hotel was very nice. Beautiful building, nice room and the foods were fantastic. I didn't get a chance to use any of the other amenities however it was nice to hang out in the lobby chatting with friends between activities. I have been here before and will most likely be here again for another convention or just a weekend... More 

Review collected in partnership with Omni Hotels & Resorts

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Amanda F, Manager at Omni Dallas Hotel at Park West, responded to this review

Sonia, thank you so very much for allowing us to serve your group again. I hope all of the attendees had a great time! Please let us know if there's anything you need from us, and we look forward to serving you again! More 

Marietta, United States
1 review
5 of 5 stars Reviewed 1 week ago

I arrived around 3am, very tired. The front desk staff was so calm, helpful and friendly. I had a very rough day with flights being cancelled. My room was very comfortable and also cooled down. I slept like a baby all the nights there. Very quiet location. I plan on making this my hotel of choice when I come back... More 

Review collected in partnership with Omni Hotels & Resorts

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Amanda F, Manager at Omni Dallas Hotel at Park West, responded to this review

Karen, I'm so happy to hear we were a comfortable choice for you after stressful travels. We really appreciate you staying with us and look forward to seeing you again. Let us know if you need anything! More 

United States
1 review
1 of 5 stars Reviewed 1 week ago

Nasty Bathrooms, soap scum on grout and ceramic tile walls, cheap shower head no pressure, pillow top mattress worn out bad for back, I had a suite with a goodwill couch, no ice buckets or concession machines, small LCD TVs, interior paint ambered and scuffed room needs new paint, the Dover Restaurant very low quality food, terrible hotel overall

Review collected in partnership with Omni Hotels & Resorts

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Amanda F, Manager at Omni Dallas Hotel at Park West, responded to this review

Mr. Steve, We appreciate your feedback. I know that or Director of Rooms, Michael, has already reached out to you regarding the issues you experienced during your recent stay here with us, and I too would like to apologize. We would certainly like to speak with you in greater detail. Please feel free to reach out directly to me, Mr.... More 

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