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Holiday Inn Express Dallas East-Fair Park

#37 of 193 Hotels in Dallas
Certificate of Excellence
2.5 of 5
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8703 East RL Thornton Freeway, Dallas, TX 75228
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Holiday Inn Express Dallas East-Fair Park
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Ranked #37 of 193 Hotels in Dallas
Certificate of Excellence
A recent review
5 of 5 stars reviewed 4 weeks ago
Thunderfan5 tahlequah
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91 Reviews from our TripAdvisor Community

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    7
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Houston, Texas
Level Contributor
95 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I stayed in this property in August 2015 and was disappointed! The room (415) was not up to par! The first thing I noticed was a strong, musty, dirty smell in the room. The carpet seemed dirty and I was surprised at the furnishings. First, the TV was a VERY small size (not sure diameter) but for a large "suite"... More 

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Hot Springs, Arkansas
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed 1 week ago

I stayed in Room 201 at this hotel on Friday, August 21, 2015. The room was not clean. The carpet and upholstered furniture were filthy. I stay in Holiday Inn properties over 12 to 15 nights per month. I will not stay at this property every again.

Was this review helpful? Yes
jaymesnav, Director of Sales at Holiday Inn Express Dallas East-Fair Park, responded to this review

Thank you for taking the time to review your recent stay. We appreciate the feedback and will closely inspect the room mentioned. More 

Small Town, Arkansas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

First all of after traveling over five hours to get here, we immediately got a bad vibe from the place because they charged us an extra $100 for a room because we payed with cash. Yes, we will get our cash back at the END of our trip. However, that was quite a bit of our spending money for this... More 

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jaymesnav, Director of Sales at Holiday Inn Express Dallas East-Fair Park, responded to this review

Thank you so much for sharing your thoughts on your stay. We will look into the breakfast issue immediately. We have our $100 cash deposit in place for all cash paying guests as do many hotels, for guests not paying by debit or credit to cover any cost of damages or smoking. Guests that use a card , we only... More 

tahlequah
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Very impressed with this hotel! It was clean and very nice. Room was very modern and roomy. Beds comfy. Breakfast was delicious. Many choices, hot and cold. Pancakes, biscuits, gravy, sausages, eggs, plus all of the usual continental items as well.

Was this review helpful? Yes
jaymesnav, Director of Sales at Holiday Inn Express Dallas East-Fair Park, responded to this review

We are so happy to hear that you were pleased with your stay. We are delighted to hear your thoughts and we will share with the staff right away. Thanks again and we hope we see you again soon! More 

Monroe, Louisiana
Level Contributor
276 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a great motel on the East side of Dallas (shortly after Hwy. 80 converts itself into I-30). It is relatively near the arboretum and not too far from Hwy. 75 which leads up North to SMU and the George W. Bush Presidential Museum. I was very much impressed with the lobby and breakfast area. They were large, modern... More 

Was this review helpful? Yes 1
jaymesnav, Director of Sales at Holiday Inn Express Dallas East-Fair Park, responded to this review

Thank you so much for sharing your thoughts on your recent stay at our hotel. We are so pleased to hear that you enjoyed your stay and we hope we have the pleasure of seeing you soon. More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 22, 2015 via mobile

Very clean.bkfast was great, especially cinammon rolls! Super Friendly staff. Right off exit, so oy is easy to get to. Room was very clean and room was a big. Alot of channels on tv to choose from, which was a plus. We truly enjoyed our stay.

Was this review helpful? Yes 2
jaymesnav, Director of Sales at Holiday Inn Express Dallas East-Fair Park, responded to this review

We appreciate the 5 star review! Thank you so much for taking the time to share your thoughts. The entire team is delighted to know that you enjoyed your stay. We look forward to having you here with us again. More 

Houston, TX
Level Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed July 9, 2015

This was a quiet, clean hotel with great service. Served a full breakfast with the room and the prices didn't break the bank! So, why not perfect? Just minor details that are easily fixed with a little more attention by management. Stopper in tub not working, regular coffee not replace on 2nd morning(only decaf in room does not make me... More 

Was this review helpful? Yes 1
jaymesnav, Director of Sales at Holiday Inn Express Dallas East-Fair Park, responded to this review

Thank you so much for your kind review of our hotel. We are delighted that you chose us. We appreciate your notes on the maintenance and housekeeping issues and will address those immediately. Please come back and see us soon. More 

Naperville, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 23, 2015

When I arrived on Saturday 06/20/15 around 7:00PM Ian was not at the desk I had to wait for about five minutes and around 8:00PM that same night we went out to eat and saw two other customers looking for the front desk clerk as well.

Was this review helpful? Yes 1
jaymesnav, Director of Sales at Holiday Inn Express Dallas East-Fair Park, responded to this review

Thank you so much for making us aware of the issues you experienced. We will promptly address this . We are grateful for your business and we hope we see you again soon. More 

Houston, Texas, USA
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 31, 2015

We had several rooms, as this was our wedding's host hotel. Can't say enough about the people and hotel! James from Sales was excellent, for all the initial work. Front desk, Breakfast room, and Housekeeping folks were excellent all weekend, honoring our requests, and always had a smile for us. We were grateful to get to use the common areas... More 

Was this review helpful? Yes
jaymesnav, Director of Sales at Holiday Inn Express Dallas East-Fair Park, responded to this review

Thank you so much you two for the great review. We are all so delighted to know that you enjoyed your stay with us and we are grateful that you chose us. We hope we have the pleasure of having you as our valued guests again real soon! More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 22, 2015

Great service and good new room of a nice size. Even close to elevators, not noisy, so good insulation. However, breakfast buffet was not able to handle guests, food was out quick (maybe due to some ppl hogging) and on-site staff had to go out and buy more. They did try though :)

Was this review helpful? Yes
jaymesnav, Director of Sales at Holiday Inn Express Dallas East-Fair Park, responded to this review

Thank you so much for staying with us and reviewing our property. We are delighted that you liked your accommodations and regret that we fell short of the superior service we are known for during the breakfast rush. We will strive to improve. We hope we see you again soon. More 

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