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Holiday Inn Express Dallas East-Fair Park

#26 of 191 Hotels in Dallas
Certificate of Excellence
2.5 of 5
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8703 East RL Thornton Freeway, Dallas, TX 75228
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Holiday Inn Express Dallas East-Fair Park
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Ranked #26 of 191 Hotels in Dallas
Certificate of Excellence
A recent review
3 of 5 stars reviewed 1 week ago
Denis M Naperville, Illinois
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83 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Naperville, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

When I arrived on Saturday 06/20/15 around 7:00PM Ian was not at the desk I had to wait for about five minutes and around 8:00PM that same night we went out to eat and saw two other customers looking for the front desk clerk as well.

Was this review helpful? Yes 1
jaymesnav, Director of Sales at Holiday Inn Express Dallas East-Fair Park, responded to this review

Thank you so much for making us aware of the issues you experienced. We will promptly address this . We are grateful for your business and we hope we see you again soon. More 

Houston, Texas, USA
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had several rooms, as this was our wedding's host hotel. Can't say enough about the people and hotel! James from Sales was excellent, for all the initial work. Front desk, Breakfast room, and Housekeeping folks were excellent all weekend, honoring our requests, and always had a smile for us. We were grateful to get to use the common areas... More 

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jaymesnav, Director of Sales at Holiday Inn Express Dallas East-Fair Park, responded to this review

Thank you so much you two for the great review. We are all so delighted to know that you enjoyed your stay with us and we are grateful that you chose us. We hope we have the pleasure of having you as our valued guests again real soon! More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 22, 2015

Great service and good new room of a nice size. Even close to elevators, not noisy, so good insulation. However, breakfast buffet was not able to handle guests, food was out quick (maybe due to some ppl hogging) and on-site staff had to go out and buy more. They did try though :)

Was this review helpful? Yes
jaymesnav, Director of Sales at Holiday Inn Express Dallas East-Fair Park, responded to this review

Thank you so much for staying with us and reviewing our property. We are delighted that you liked your accommodations and regret that we fell short of the superior service we are known for during the breakfast rush. We will strive to improve. We hope we see you again soon. More 

New York City, New York
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed May 12, 2015

NIGHTMARE IN THE GHETTO! Up all night due to party people slamming doors ALL NIGHT LONG. I will be calling the police shortly. TV does not work and front desk girl could not fix so I was stuck with non working TV for the night. Hood rats loitering in the parking lot playing loud music. Hotel does nothing. No security.... More 

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jaymesnav, Director of Sales at Holiday Inn Express Dallas East-Fair Park, responded to this review

Thank you Mr. Jones for taking the time to send in your thoughts on your stay. We apologize about the TV, our understanding was that the remote would not tune it on and off but that you were able to access all the channels with it. We will look into that. We regret that you felt unsafe while people sat... More 

Waukegan, Illinois
2 reviews
5 of 5 stars Reviewed May 6, 2015

We rented 5 rooms this past weekend. The hotel was very nice and clean. The staff was very accommodating for our large group. Shout out to Michael for a wonderful breakfast and for allowing us to use the lobby for group dinners and to watch the Chicago Bulls game! He always had a smile on his face and was always... More 

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jaymesnav, Director of Sales at Holiday Inn Express Dallas East-Fair Park, responded to this review

So wonderful to read another glowing review on our very own Michael. We are so happy to hear that you found our staff to be accommodating and the hotel clean. We appreciate the time it took for you to review us and we are all looking forward to seeing you again, More 

1 review
5 of 5 stars Reviewed May 4, 2015

I was very please with this hotel, upon arrival the hotel had that clean smell and was very nice. staff in the service desk was very nice. Rooms were very spacious, beds were comfortable, was equipped with the necessities (fridge, microwave, coffee machine, TV, iron/board). The breakfast host Michael B was very friendly, very respectful, always had a smile, and... More 

Was this review helpful? Yes
jaymesnav, Director of Sales at Holiday Inn Express Dallas East-Fair Park, responded to this review

We appreciate you taking the time to let us know how much you enjoyed your accommodations and our service. Thank you for sharing your thoughts out team member Michael. We are lucky to have him on team and we are delighted that he took great care of you. Come back and see us soon! More 

Brownsville, Texas
1 review
5 of 5 stars Reviewed May 4, 2015

A very special comment for the one and only Michael B the breakfast host, he is one the sweetest, nicest gentlemen that I have ever met, he has such an amazing spirit which helped me start the day in a positive way. Michael is the employee that everyone wants working for them, he was soo helpful and hardworking in every... More 

Was this review helpful? Yes
jaymesnav, Director of Sales at Holiday Inn Express Dallas East-Fair Park, responded to this review

Thank you so much for letting us know about your stay. We are so happy that Michael took great care of you. He is an asset to our property and we love to hear about the great customer service he delivers. We will pass your praise along to him and our management team. We think that Janice does make some... More 

Denver City, Texas
1 review
5 of 5 stars Reviewed May 3, 2015

The Hotel facility and staff were excellent. They were very friendly and accommodating. I would like to leave a special comment about a young man who served in the breakfast area named Michael. He was extremely hard working and helpful. 😃.

Was this review helpful? Yes
jaymesnav, Director of Sales at Holiday Inn Express Dallas East-Fair Park, responded to this review

We appreciate the great review and we are so happy that Michael took great care of you. He is certainly an asset we are lucky to have him on our team. Thank you again and please come back and see us soon! More 

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 3, 2015 via mobile

Stayed on a Saturday night while seeing a concert. Check-In and Check-Out were easy and quick. Bed was comfortable, and traffic noise was not a problem. Breakfast had a good variety. We'll be staying again.

Was this review helpful? Yes
jaymesnav, Director of Sales at Holiday Inn Express Dallas East-Fair Park, responded to this review

We are all so delighted that you enjoyed your stay with us. We appreciate you taking the time to share your thoughts. We look forward to seeing you again!! More 

Dallas, Texas
1 review
5 of 5 stars Reviewed April 29, 2015

I would like to personally thank Janice at the reception desk for her assistance; she helped me with a missed check-in, got me set back up with my room and helped me out with a late checkout. The hotel is beautiful and extremely clean and well maintained. I highly recommend this hotel to everyone considering a stay in this area;... More 

Was this review helpful? Yes
jaymesnav, Director of Sales at Holiday Inn Express Dallas East-Fair Park, responded to this review

Thank you do much for the glowing review. We are delighted to hear from you and we appreciate you submitting a review. We are so grateful to have Janice as part of our team and we are happy she took great care of you. We look forward to seeing you again!! More 

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