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Sheraton Dallas Hotel

4.0 of 5 400 North Olive Street, Dallas, TX 75201
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Sheraton Dallas Hotel
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Sheraton Dallas Hotel
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1,640 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Falls Church, Virginia
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here for a recent business conference. Found the hotel to be clean, well located, very good conference facilities, workout room, and dining options. Would stay here again the next time I'm in Dallas.

Was this review helpful? Yes
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

I stayed here in late February and was impressed by the fitness centre, room cleanliness and proximity to the conference centre. However, for dining options there is only really the restaurant and one bar, plus a small coffee shop - so make sure you come prepared to eat out.

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Keller
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

Okay hotel. Not much of a dining selection. Bar poisoned my wife after waitress promised chips were gluten free. Down escalator from parking broken, no sign to alternate route. After answering email offer for $20 suite upgrade, received message saying none were available. When we checked in, they were available for $50. Don't make the offer and go back on... More 

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Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I enjoyed my stay! the bed was great! Gym was great , cleaning staff and admin was great!!! Definitely recommend this location and will be back! Only thing was that dinner was SOOOOO expensive lol. I just wanted a basic cheeseburger and fries and it was so expensive I went across the street to get me one.

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Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello cmtrice, Thank you for sharing your review with us. We are pleased to know that you enjoyed our Sheraton Suite Sleeper beds and our Sheraton Fitness Center. We invite you to return to the hotel in the future for another comfortable and enjoyable experience. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel ted.lepak@sheraton.com More 

Cleburne, Texas
Top Contributor
63 reviews 63 reviews
15 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

Valet parking was full and finding our way into the hotel was challenging but we eventually found registration. They could improve their signage. We arrived about 3:30 pm to have a line of folks waiting to check in on Valentines Day. A thirty minute wait got us to a very helpful young man who was able to get us into... More 

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Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello roxron800, Thank you for sharing your review with us. We apologize for the delay you experienced at check-in, however we are pleased to know that you enjoyed your stay with us. We invite you to return to the hotel the next time you visit Dallas. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel ted.lepak@sheraton.com More 

Dallas, Texas
2 reviews
2 of 5 stars Reviewed 1 week ago

My husband and I booked through Priceline for our Valentine's weekend getaway. You get what you pay for. Check-in took 1 HOUR! An hour! We were assigned a standard double queen room. The room was very clean. Our view? A wall... A freakin' wall. The mattress, pillows & comforter were comfortable. The sheets were very rough. After staying out way... More 

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Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Vi D, We apologize for the delays that you experienced at check-in and at the garage exit. We also apologize for the fire alarm disturbance that interrupted your sleep experience. We encourage you to reconsider staying with us in the future, so that we can give you the Sheraton quality experience you deserve. Please connect with me at ted.lepak@sheraton.com... More 

Dallas, Texas
1 review
3 of 5 stars Reviewed 1 week ago

My husband and I were looking forward to a relaxing stay at the Sheraton for Valentines Day. When we arrived the line to check in was extremely long. Many people were frustrated about the long wait. We decided to go to dinner and check in at a later time. When we returned the lines were still long. This was not... More 

Was this review helpful? Yes
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Michelle A, We apologize for the delay that you experienced at check-in. We had a large number of walk-ins that day and we were not staffed to handle the arrivals. We have made adjustments to avoid this in the future, and we invite you to return for a convenient and enjoyable experience in the future. Sincerely, Ted LePak Brand... More 

1 review
1 of 5 stars Reviewed 1 week ago

This is the worst hotel experience we've ever stayed at. Got locked out of the room for two hours due to the bad keys. They made us wait even though we went down to the desk many times. Inconsiderate staff. The guy at desk didn't care he was laughing. I wasted over $200 for this room. Worst money ever spent.... More 

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Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Liza, We apologize for the issues you had with your room keys. We assure you that our front desk team did not intend to be disrespectful or unsympathetic to your issues. We are very sorry for the misunderstanding and we hope that you will give us another chance to provide you with the experience you deserve in the future.... More 

Portland, Oregon
Top Contributor
52 reviews 52 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is so conveniently located. You can easily walk to the Dallas Museum (which I highly recommend by the way), the Dallas World Museum, the Meyerson Symphony, and Klyde Warren Park. The view of the city is really cool from this hotel. The gift shop has a lot to offer. The restaurant has very good food. The room was... More 

Was this review helpful? Yes
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Leah O, We appreciate you taking the time to share your review with us. We are pleased to know that you enjoyed our location and the view from your room. We are glad you got to see so much of the downtown area, and we invite you to return to the hotel for another great stay in the future.... More 

Alexandria, Virginia, United States
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I'm not sure if this is a scam the front desk pulls with Priceline guests or anyone they can but it goes something like this: They check you into a not-so-great room, in my case they checked us into a room with a pretty serious plumbing issue on a floor that was full of loud, drunk people. I was told... More 

Was this review helpful? Yes 1
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Paul, We have shared your review with the Director of Front Office and the hotel management. We are currently investigating what happened with your check-in and upgrade, and we sincerely apologize for the issues and inconveniences you experienced during your stay. We encourage you to give the Sheraton Dallas another chance in the future. If you do return, please... More 

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Additional Information about Sheraton Dallas Hotel

Address: 400 North Olive Street, Dallas, TX 75201
Phone Number:
Location: United States > Texas > Dallas > Downtown Dallas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Dallas Hotel 4*
Number of rooms: 1840
Reservation Options:
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Also Known As:
Sheraton Dallas Resort
Adam's Mark Dallas
Dallas Sheraton
Adam Mark Dallas
Adamsmark Hotel
Dallas Adam Mark Hotel
Hotel Style:
#24 Luxury Hotel in Dallas
#49 Business Hotel in Dallas

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