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Sheraton Dallas Hotel

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400 North Olive Street, Dallas, TX 75201
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Sheraton Dallas Hotel
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1,884 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Stuart, Florida
Level Contributor
227 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed one week at this property while attending the American Council of the Blind conference that was held at this hotel. I have been attending the ACB conference for over 20 years at various locations across the country. The staff here performed in an exemplary fashion. Nobody can be fully prepared for the challenges that come from hundreds of... More 

Was this review helpful? Yes
2 reviews
1 of 5 stars Reviewed yesterday NEW

The only thing that was positive about this stay was the housekeeping, security and Nancy Sosa! Room keys didn't work TWICE, locking us in the hallway. The parking key didn't work TWICE. Ordered a movie and the TV didn't work. Waited for an hour before it was fixed. They said that the charge for the movie would not be on... More 

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Tomball, Texas
1 of 5 stars Reviewed 2 days ago NEW

My husband and I along with our children visited this location to celebrate the 4th of July. There was a American Council of the Blind Convention held the same weekend. We initially thought this was great the Sheraton Dallas Hotel participated in such a event for the blind. Unfortunately, due to poor staffing and planning they allowed these helpless people... More 

Was this review helpful? Yes 1
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 days ago NEW

We recently attended the 35th Annual Veterans Wheelchair Games. The staff was absolutely awesome. When we checked in, LaTonya in registration greeted us and made us feel welcome. After traveling two days to get there, her personality put us at ease. The staff in the Club Lounge was absolutely outstanding. They made a point to remember the names of my... More 

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1 review
5 of 5 stars Reviewed 5 days ago NEW

My entire experience went from stressful and unenjoyable to carefree vacation mode from the kind and professional service of Daritza Rivera (guest registration). She went above and beyond to solve a tricky check-in issue, which I was SO grateful for. She exemplified the type of staff member that every hotel and service industry to strive to employ. The rest of... More 

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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

I brought several students and parents to stay here for a debate tournament. Check in was extremely confusing and frustrating. When the rooms were booked, we were required by the hotel to book 2 rooms under each chaperones name. The front desk people must not be familiar with their own policy bc they were completely stumped by our arrangements. We... More 

Was this review helpful? Yes 1
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

This hotel is huge, the bed was so comfortable and the rooms are spacious. Location was great we had dinner at the restaurant downstairs and the Eggplant entree was amazing but the greatest was the mac&cheese balls- very yummy! Enjoyed the atmosphere and so will you!

Was this review helpful? Yes 1
New Orleans, Louisiana
1 review
5 of 5 stars Reviewed 6 days ago NEW

I was here on business for a conference and this hotel accommodated us and made sure everyone of our vet's experience was grand. I want to send a special thanks to Dariza at the front desk for assisting me. She remembered me and a previous issue I had when I came to the front desk and got everything taken care... More 

Was this review helpful? Yes
Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago NEW

I loved my stay here. The beds are very comfortable and the tv is a nice size with a nice amount of cable channels. They have a lot of conference rooms available and two resturants inside the hotel and if you work for a certain company you get 50% off your food and that's a plus! It was convent location... More 

Was this review helpful? Yes
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Justin B, Thank you for sharing your review. We are pleased to know that you loved your stay with us and we invite you to return for another great experience in the future. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel ted.lepak@sheraton.com More 

Turlock
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This facility hosted the National Speech and Debate Tournament 2015. Imagine 3500-4000 kids and their coaches and judges. Imagine the tournament hosts working really closely with the hotel staff to present a well-run and appearance of a trouble-free event. And that says something if you don't ever hear about it or see it. Except for the demand on the South... More 

Was this review helpful? Yes 1
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello 56-Been_Around, We are pleased to know that you enjoyed your experience during the National Speech and Debate Tournament. We apologize for the issues you experience with the elevators and the WiFi, however with 7,000 attendants the hotel was a little stretched. We invite you to return to the hotel for another comfortable and enjoyable stay in the future. Sincerely,... More 

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