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Sheraton Dallas Hotel

4.0 of 5 400 North Olive Street, Dallas, TX 75201
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Sheraton Dallas Hotel
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Sheraton Dallas Hotel
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1,648 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Durham, New Hampshire
Senior Reviewer
9 reviews 9 reviews
4 of 5 stars Reviewed yesterday NEW

The hotel is within walking distance of many wonderful museums including the Dallas Museum of Art where the admission is FREE. It is also very close to the DART transportation system which can take you everywhere including Fort Worth and the Dallas/ Fort Worth Airport. I had booked the hotel through Hotwire during the ice storm in Dallas. My flight... More 

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Parkville, Missouri
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Best bed, linens, comforter that I have slept in for quite some time. This hotel is clean and efficient located in the heart of downtown. Parking, which can be a problem in this crowded metro, was very easy and affordable, as part of the hotel. Easy access to all the major highways, it was only a 20 minute drive to... More 

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Texas Gulf Coast, Texas
Contributor
14 reviews 14 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

This hotel was decent, but had very poor elevator service for having 25+ floors in three different towers. Additionally, the valet was "full" when we visited. The restaurant was overpriced for hotel food. Finally, the security staff was less than cordial.

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LeClaire
Contributor
11 reviews 11 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Walking into the lobby of the Sheraton Dallas hotel you're greeted with stale stagnate air that may have been lingering since the late 1950's. You'll have a wonderful time negotiating the 2 steps down towards the sunken reception area. Check-in was friendly and swift but I could not help from noticing the dated carpeting and lobby furniture another reminder of... More 

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1 review
1 of 5 stars Reviewed 5 days ago NEW

Rude front desk during check in. Atrocious parking. Both valet and parking garage across the street full. Restaurants had crazy long lines waiting to get in. Food average and expensive. Half eaten food from a previous guest left in a drawer in our room. Definitely not worth the price.

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Forney, Texas
1 review
5 of 5 stars Reviewed 1 week ago NEW

When you think of Texas you first think of hot summers. So when we get winter weather and more specifically ice, we don't know what to do! I work for a big hospital nearby the Sheraton and was fearful of the wet roads that would turn into more ice over night. Having to be at the hospital for duty the... More 

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Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello CollinB08, We appreciate you taking the time to remember our team members and share your experience online. We are glad you chose to stay with us rather than risk traveling through all the bad weather. We are glad you enjoyed a comfortable stay and some southern hospitality during your stay and we invite you to return to the Sheraton... More 

Contributor
14 reviews 14 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago NEW via mobile

Took over an hour to check in. Very unorganized. Room not ready. Got to room and it was filthy. Long black hairs and stains on comforters and sheets. Bed skirt looked like someone urinated on it. Hairs that were not mine in bathtub. Room service was not even accessible. Just got a busy signal. This hotel is not prepared to... More 

Was this review helpful? Yes 1
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Bulldogs2015, We apologize for the issues you experienced during your stay. The reason your check-in and room delays was that many of our guests were stranded due to the weather conditions and stayed pasted their checkout time. If you have the opportunity, please email your contact information and the issues you experienced to 03207.socialmedia@sheraton.com so we can look into... More 

OKLA
Contributor
18 reviews 18 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 1 week ago

I travel a lot and attend conventions as a vendor. I do not recommend the Sheraton Dallas Location due to the approach they take with vendors. I shipped 5 boxes of books, bundle of boxes and also had staples send me a less than 10 oz tablet. My boxes were sent as instructed to the hotel, convention and vendor. The... More 

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Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello collegerep, We apologize for the confusion and we’re sorry that you were displeased with the business center. We have shared your review with the Penfields Business Center, and we will be working with their team to ensure that experiences like yours are avoided in the future. We invite you to return to the hotel, and I personally encourage you... More 

Falls Church, Virginia
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for a recent business conference. Found the hotel to be clean, well located, very good conference facilities, workout room, and dining options. Would stay here again the next time I'm in Dallas.

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Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello GS_VA12, Thank you for taking the time to share your review with us. We are glad to know that you enjoyed our facilities and we hope to welcome you back to the Sheraton Dallas very soon. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel ted.lepak@sheraton.com More 

Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I stayed here in late February and was impressed by the fitness centre, room cleanliness and proximity to the conference centre. However, for dining options there is only really the restaurant and one bar, plus a small coffee shop - so make sure you come prepared to eat out.

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Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Richard M, Thank you for sharing your review with us. We are pleased to know that you were impressed with our cleanliness, location, and Sheraton Fitness Center. For alternative dining options, you could visit the Plaza of the Americas which is just across the hotel sky bridge. We invite you to return to the hotel the next time you... More 

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Additional Information about Sheraton Dallas Hotel

Address: 400 North Olive Street, Dallas, TX 75201
Phone Number:
Location: United States > Texas > Dallas > Downtown Dallas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Dallas Hotel 4*
Number of rooms: 1840
Reservation Options:
TripAdvisor is proud to partner with Starwood, Booking.com, Expedia, Travelocity, Hotels.com, Hotwire, Despegar.com, Priceline, TripOnline SA, Odigeo and Tingo so you can book your Sheraton Dallas Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Dallas Resort
Adam's Mark Dallas
Dallas Sheraton
Adam Mark Dallas
Adamsmark Hotel
Dallas Adam Mark Hotel
Hotel Style:
#24 Luxury Hotel in Dallas
#49 Business Hotel in Dallas

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