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All 187 Dallas hotels

Sheraton Dallas Hotel

4.0 of 5 Hotel   |   400 North Olive Street, Dallas, TX 75201 (Downtown Dallas)
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68%
Ranked #64 of 187 hotels in Dallas
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed yesterday
needabrake31 Virginia
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1,341 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Virginia
Contributor
12 reviews 12 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

Went for a business trip for several days. I was surprised to see baskets in the dresser where a mini refrigerator would have fit perfectly. They were literally big cardboard boxes with a slot to put in your hand to pull them out. I expected a fridge in the room considering what we paid. There were alot of groups in... More

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1 review
3 of 5 stars Reviewed yesterday NEW via mobile

My family had to stay at hotel due to poor job skills with Austin sports center and sheratons in house reservations division. The best service ever received at this hotel was 10* customer service at check in desk!! Other than that blah! Our room was north tower 8th floor very warm and couldn't make it colder...(it was not Texas summer)... More

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Grand Prairie, Texas
Top Contributor
50 reviews 50 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

There were some issues, but given it was 100% full...stayed one night during kid’s prom. From my understanding there were several major things going on and the hotel was at 100% capacity, so I could overlook a few things. I found the staff to be very accommodating, friendly, patient and willing to help. A few issues – not in any... More

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Dallas, Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I want to thank Ashley at the front desk for helping make our stay for two nights very memorable for our anniversary. Hotel is older but really liked the location since both days were spent in Deep Ellum. Friendly staff and wonderful beds & pillows. We will be back !!

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Texas
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

This is our second stay at Sheraton downtown Dallas, we did not learn our lesson the first first time. This is a huge downtown complex which obviously caters to conventions and conferences. We got our room from Priceline, so yes, we got a good price for the room. Yes, having booked thru a 3rd party, we were given the oldest... More

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San Antonio, Texas
1 review
5 of 5 stars Reviewed 4 days ago NEW

Last week I was in Dallas for the week. I had the opportunity to spend breakfast and evening meal time in the lounge. A man named Ron Evens was the associate on duty all week. He made me feel right at home and catered to my every need. Hot coffee in my hand as I walked in during morning rush... More

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Los Angeles, California
1 review
2 of 5 stars Reviewed 5 days ago NEW

I go to Dallas now every month for business. This is my third time. 1st time at Sheraton, 2nd at Fairmont and 3rd time again at Sheraton (in hopes that the 1st time issues were a fluke). Fairmont, by the way is WAY better in all areas. I will not return to this hotel and can confidently say that anyone... More

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Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

We apologize for the issues you experienced during your two previous stay with us. We have shared you review with the hotel management and we are very sorry that these inconveniences impacted your stay with us. We encourage you to stay with us for a third time, and this time please connect with me at ted.lepak@sheraton.com before your stay and... More

Tucson, Arizona, United States
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I was raving about the service I received at the Sheraton, and someone told me that if I review here, those wonderful people get prizes. And I want them to get prizes, because they made a whole month in this hotel fly by. :) I was in Dallas from March 17 - April 17 for training with my new job.... More

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Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Becki, Thank you for sharing your wonderful review with us. The hotel’s biggest assets are the awesome team members that work here. Our team’s top priority is guest satisfaction; we want all of our guests to feel like they are part of our warm and connected community. We are very proud to share your experience with the hotel management... More

Houston
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed for one night on business. Great location within walking distance of many downtown offices, and short ride to Deep Ellum and museums. All staff was very friendly and attentive. Was in a high room on the northwest corner, and room was quiet and pleasant. Some loose hardward in the bathroom, but didn't cause any problems.

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Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello txbride, We are glad you enjoyed our location, your room, and our friendly team members. We invite you to return for another convenient and enjoyable experience. Sincerely, Ted LePak ted.lepak@sheraton.com Brand Reputation Manager Sheraton Dallas Hotel More

Phoenix, Arizona
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Stayed here while attending a conference. This is an old hotel that is in need of updating. I stayed in a single king room. It was dark, the air conditioner was loud and struggled to keep the room cool (in March), there was no fridge in my room but the bathroom was gross. The toilet looked like something you'd find... More

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Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Kathie3, We are very sorry to hear that your experience was not great. We would like to get more information from you about your experience so we can investigate the room you stayed in. If you have the opportunity, please email 03207.socialmedia@sheraton.com with your contact information and room number, with a summary of the issues with the room. We... More

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Additional Information about Sheraton Dallas Hotel

Also Known As:
Sheraton Dallas Resort
Adam's Mark Dallas
Dallas Sheraton
Sheraton Dallas
Adam Mark Dallas
Adamsmark Hotel
Dallas Adam Mark Hotel
Address: 400 North Olive Street, Dallas, TX 75201
Phone Number:
Location: United States > Texas > Dallas > Downtown Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Luxury Hotel in Dallas
#51 Business Hotel in Dallas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Dallas Hotel 4*
Official Description (provided by the hotel):
Sheraton Downtown Dallas Hotel offers warm hospitality, an accommodating environment, and vibrant location in the heart of the Arts and Financial district and just blocks from the Convention Center. ... more   less 
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