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Sheraton Dallas Hotel


Sheraton Dallas Hotel
Hotel class 4 of 5
400 North Olive Street, Between Live Oak and Pearl Streets, Dallas, TX 75201
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Traveler Reviews

65% Do not recommend
3.0 of 5 stars 39 reviews
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By trip type
All (39)
[ Date ] [ Rating ]
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5 of 5 stars
Jamie_UKStaffs 8 contributions
Staffs
Jul 3, 2009 | Trip type: Friends getaway

I really enjoyed my stay here. The location is great, the room was a good size with a nice view of the city. The staff were quite helpful, although our room wasn't cleaned one of the days - however, this was done immediately upon request. It's within easy walking distance of public transport and taxis are readily available from the... more

Management response from
Rory Peska, Field Marketing Manager

Dear Jamie_UKStaffs, Thank you for your comments about your recent stay at the Sheraton Dallas. We apologize that the room was not made up by the time you arrived back home, although we are glad to hear that after your call the situation was resolved. The Sheraton Dallas takes all guest comments seriously and thanks you for leaving your comments....

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3 of 5 stars
deezoomo 3 contributions
baton rouge, Louisiana
Apr 21, 2009
0/1 found this review helpful

My sons and I stayed at the Sheraton this past weekend. We went to see the King Tut exhibit at the Dallas Museum of Art. The hotel was great. Very clean. Sitll some renovaton going on but it wasn't bad. Our room smelled new, had great amenities and a great view. Now for the not so good. We had booked... more

Management response from
Rory Peska, Field Marketing Manager

Dear deezoomo – Thank you for your comments about your stay at the Sheraton Dallas. We take all guests comments very seriously; as this is the best way we can gain feedback to improve our hotel. We strive to make every guests stay exceptional but in your case, have fell short of your expectation. I apologize that your stay was...

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5 of 5 stars
wheelersmom 13 contributions
guthrie,oklahoma
Apr 12, 2009 | Trip type: Couples

We went to Dallas to see Ron White at the Majestic. We picked the Sheraton because it was very close (walking distance). This was a BEAUTIFUL hotel! Everyone was so nice. I mentioned it was my husbands birthday and they upgraded us to a suite. They gave us free wine, horsd's and breakfast. It could not have been a better... more

Management response from
Rory Peska, Manager

Dear wheelersmom, We read your review and are very happy to know you enjoyed your time at the Sheraton and we hope to see you again very soon for your next stay in Dallas! Sincerely, Hotel Management

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2 of 5 stars
wtraveller 12 contributions
Tiburon, California
Mar 31, 2009 | Trip type: Business

I stayed at the Sheraton Dallas for 3 nights in March 2009 when in town for a convention. I paid $159/night for a king room in the South Tower (1 of 3 towers in the complex) on the 23rd floor. The hotel is undergoing renovations, and I am only focusing on elements that would hold true outside of the renovations.... more

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5 of 5 stars
SmallNomad 5 contributions
New Mexico
Mar 26, 2009 | Trip type: Family

We stayed at this Sheraton while visiting Dallas for the King Tut Exhibition. Despite some of the other reviews, we had a fine experience at this hotel. We were given one of the remodeled rooms (straight out of the hotel photos) on the 26th floor of the Central Tower. This is a huge hotel, but seeing as we've stayed in... more

Management response from
WeBelongDallas, Executive Assistant to the General Manager

Thank you so much for your kind comments on your recent visit to the Sheraton Dallas hotel. We are in the second phase of our renovation process and are finishing the remaining sleeping rooms on the towers of the hotel side and will be moving forward in doing our uplift of the sports bar and restaurant in our facility. Then...

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2 of 5 stars
argentine03 1 contribution
argentine03
Mar 23, 2009 | Trip type: Friends getaway

this room is not worth the money at all. i actually stay a total of 2 nights but we paid for 2 other rooms for friends. this hotel staff was not friendly at all. every question that you asked was answered with an attitude. they didnt explain anything that you would ask them. it was always a question answered with... more

Management response from
WeBelongDallas, Executive Assistant to the General Manager

Thank you for your commnets when visiting our property in Dallas. We are striving to make sure that the hotel associates and the contracted associates, such as the parking attendants, are striving to make your stay as pleasant as possible. We do apologies for the incidents you went through and has been addressed to the proper management team in the...

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5 of 5 stars
grfan20 2 contributions
Grand Rapids, MI
Mar 22, 2009 | Trip type: Solo travel

I decided to go to Dallas on a whim for the weekend just to see the city. I used priceline to get a hotel downtown and got placed at the Sheraton for a really good rate. After reading the other reviews I was a little concerned about the hotel. Maybe it was because there didn't seem to be a convention... more

Management response from
WeBelongDallas, Executive Assistant to the General Manager

Thank you for your nice comments to your recent visit to the Sheraton Dallas Hotel. We want to thank you for your nices comments and also for letting us know the downside of your stay. At this time we are finishing the last touches of our outdoor pool and our indoor pool area. We have also addressed our night concierge...

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3 of 5 stars
sarapac 19 contributions
Omaha, NE
Mar 9, 2009 | Trip type: Business

We stayed here for a convention my husband was attending for a week. If you are looking to relax and just visit Dallas, I don't suggest staying here. It was crazy busy the entire week with at least 3 different events going on at once. Not much fun if you are in town on leisure, like I was. The staff... more

Management response from
WeBelongDallas, Executive Assistant to the General Manager

Thank you so much for your comments on your recent stay at the Sheraton Dallas Hotel. We have made sure that we addressed the issues you encountered in your sleeping room with our proper departments and have made assured that this will not happen to another guest again, Our hotel associates are here to make sure that your stay is...

Not bad
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3 of 5 stars
dsdr54217 1 contribution
USA
Mar 9, 2009 | Trip type: Business

I stayed at this hotel over the last three nights during a conference. The staff was, in general, very professional, helpful, and friendly. However, I called Guest Services on my first day in the hotel and asked that the stained shower curtain in the bathroom be replaced (it had what appeared to be a small bloodstain). The staff member apologized... more

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3 of 5 stars
srtxtraveler 11 contributions
texas
Feb 20, 2009 | Trip type: Business

Over-all the hotel is "tired" I was glad to see they are remodeling. Rooms are clean, but certainly looked old. One of the tables in my room had the entire front off. The water (shower) would barely come out of the faucet. All of the staff were very nice and constantly reminded us of the remodel. We had drinks in... more

Management response from
WeBelongDallas, Executive Assistant to the General Manager

We thank you for your comments on your recent stay at our hotel. We are making changes, to some of the things mentioned and one of them is the renovaitons of the rooms.We have finished renovating 700 of our rooms and are working on 600 more. Our hotel has received a great uplift in our lobby, front desk, on our...

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Sheraton Dallas Hotel Also Known As

Address: 400 North Olive Street, Between Live Oak and Pearl Streets, Dallas, TX 75201
Dallas Hotels Sheraton Dallas Hotel
3.0/5.0
39