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All 188 Dallas hotels

Sheraton Dallas Hotel

4.0 of 5 Hotel   |   400 North Olive Street, Dallas, TX 75201 (Downtown Dallas)
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67%
Ranked #65 of 188 hotels in Dallas
A recent review
5 of 5 stars reviewed 2 days ago
Lolah72
  • Overview
  • Reviews (1,440)
  • Photos (179)
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  • Room tips (305)
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1,440 people have reviewed this hotel

Traveler rating
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    409
    257
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    87
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (305)
Date | Rating
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English first
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Cashora Outlaw at the front desk went above and beyond to help make our family vacation a great one! She was graciously patient and very accommodating in searching for the most perfect rooms for me, my husband and our 6 children. Our family vacation was a great one because of Cashora and we are all so grateful. We wished there... More

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Edwardsville, Illinois, United States
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

The hotel has an excellent restaurant and bar area with great food. The pool and work-out facility are top-notch and the location is absolutely the best! The hotel is HUGE and many conventions appeared to be going on while we were there, but fortunately it was only busy in the late afternoon. Service was wonderful!

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Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Amy, We are pleased to know that you enjoyed our top notch service. We invite you to stay with us again the next time you journey to Dallas for another great stay. Sincerely, Ted LePak ted.lepak@sheraton.com Brand Reputation Manager Sheraton Dallas Hotel More

Senior Contributor
40 reviews 40 reviews
15 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I booked this hotel for one night while visiting customers in the Dallas area. I didn't look at the map to see how centrally located to Downtown this place was. Plus the place is quite large. However, once I got through the downtown hassle and parked across the street in their garage ($21 pre day) the hotel experience itself was... More

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Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Hy_Chapparrel, We appreciate you sharing your review with us and we are glad you had a pleasant stay. We do encourage you to return to the hotel the next time you journey to downtown Dallas, for another enjoyable experience. Sincerely, Ted LePak ted.lepak@sheraton.com Brand Reputation Manager Sheraton Dallas Hotel More

Houston, Texas
1 review
5 of 5 stars Reviewed 1 week ago

Upon my arrival at the hotel there were many people in the lobby and realized a Convention was going on during the same weekend as my tennis tournament. I requested a room with a view of the downtown city lights when I checked in; I was told the room was nice and I would be pleased with the room. To... More

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Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Anita, Thank you for taking the time to share your review, and captivating photo with us. We’re thrilled to know that Brandi was able to relocate you to a room that met your specifications and we hope you will return for another great stay at the Sheraton Dallas. Sincerely, Ted LePak ted.lepak@sheraton.com Brand Reputation Manager Sheraton Dallas Hotel More

Dallas, Texas
1 review
5 of 5 stars Reviewed 1 week ago

We experienced fast service at check in. We were assisted over our stay by the concierge staff Trey and Will at different times, both were very friendly and helpful. Trey definitely has a sense of humor. Ron Evans and Sonya Moch in the Club Lounge were very friendly, helpful, and took great care of all of the guests in the... More

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Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Vickie, Thank you for sharing your review with us. We are very pleased to know that you enjoyed your experience with us and our friendly team members. We will be sure to commend Ron, Sonya, Trey, and Will for their outstanding service. We invite you to return to the hotel again in the future for another wonderful and friendly... More

Maryville, Tennessee
Senior Contributor
40 reviews 40 reviews
40 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

I had a shirt visit for an evening in Dallas. The hotel is huge, and it has two towers, so the sprawling complex is best for meetings; however, the location is convenient to Oak Lawn area by taxi. Great, quiet views from upper rooms. The concierge is extremely helpful in securing last minute dinner reservations.

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Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Nate1879, Thank you for sharing your review. They Sheraton Dallas actually has three tower, and we hope you will return to stay with us again soon. Sincerely, Ted LePak ted.lepak@sheraton.com Brand Reputation Manager Sheraton Dallas Hotel More

Nederland, Texas
1 review
5 of 5 stars Reviewed 1 week ago

We visited the Sheraton hotel for our 3rd anniversary. we arrived 1100pm checked in and they upgraded our room to 26th floor in south tower. it was an amazing view! we arrived and our ac didn't work a maintenance employee came and looked at it and worked on it the next day it was broken again! another maintenance employee came... More

Was this review helpful? Yes
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Tori, We apologize for the issues with your AC unit however we are pleased to know that our engineering team was able to fix it for you. We invite you to return for another amazing experience in the future. Sincerely, Ted LePak ted.lepak@sheraton.com Brand Reputation Manager Sheraton Dallas Hotel More

Waco
2 reviews
3 of 5 stars Reviewed 1 week ago

Long line to check in. The AC in room made a noise, and the light in bathroom didnt burn all the way around the mirror. My husband couldnt see well enought to shave. The wrost was the parking . You could use your room key to get in and out of the garage. They never worked. So you would call... More

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Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Denice, We apologize for the issues you experienced during your stay. The other company you are referring to is most likely Towne Park who handles our valet and parking. The system works for almost all of our guests, there must have been an issue with you key and we are very sorry for this. We invite you to return... More

Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I took my teenage son to the SCG convention in Dallas, since it was being held at the Sheraton we decided to stay there. Hotel is fairly big with multiple towers, we stayed in one of the executive suits. Room was big with a separate reception area with TV and sofa; it was clean and functional although a little dated.... More

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Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello M-Citi, The hotel does offer mini-refrigerators for a fee of $20/stay. We apologize if these refrigerators were not available but they are first come first serve. We are very sorry about the internet confusion and issues you experienced. Our issue was with our provider and we are very sorry that this affected your experience. We invite you and your... More

Dallas, TX
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Upon arrival, I parked in the parking garage, which required taking a ticket to gain entry. When checking in, I asked the host what I needed to do to take care of it. She took my ticket and told me that I would use my room card to get in and out of the garage. Once at the room, there... More

Was this review helpful? Yes
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

We apologize for the issues you experienced with the parking garage and the billing. If you have the opportunity, please connect with me directly via email at ted.lepak@sheraton.com and include your contact information. We will make sure those parking charges are fixed since Daniel did intend to compensate you for all the parking issues. Sincerely, Ted LePak ted.lepak@sheraton.com Brand Reputation... More

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Additional Information about Sheraton Dallas Hotel

Address: 400 North Olive Street, Dallas, TX 75201
Phone Number:
Location: United States > Texas > Dallas > Downtown Dallas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Dallas Hotel 4*
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Also Known As:
Sheraton Dallas Resort
Adam's Mark Dallas
Dallas Sheraton
Adam Mark Dallas
Adamsmark Hotel
Dallas Adam Mark Hotel

179 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#23 Luxury Hotel in Dallas #52 Business Hotel in Dallas
Hotel Class
Official Description (provided by the hotel)
Sheraton Downtown Dallas Hotel offers warm hospitality, an accommodating environment, and vibrant location in the heart of the Arts and Financial district and just blocks from the Convention Center. ... more   less 
Number of rooms
1840

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