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Sheraton Dallas Hotel

4.0 of 5
400 North Olive Street, Dallas, TX 75201 (Downtown Dallas)
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Sheraton Dallas Hotel
Ranked #42 of 184 hotels in Dallas
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1,003 reviews from our community

Traveler rating
    414
    285
    153
    94
    57
See reviews for
Families
80
 
Couples
107
 
Solo
99
 
Business
644
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Prague, Czech Republic
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed May 24, 2013 NEW

I was here for 5 nights during a large conference which filled most hotels near the Dallas Convention Center ( not to say that the Sheraton is exactly near, but a short taxi or reasonable walk). Check in was fine and the reception clerk was quite pleasant, as were all the employees I came into contact with. The hotel itself... More

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Medina, Ohio, United States
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 23, 2013 NEW via mobile

Recently in Dallas for an International conference. Spent four days at the Sheraton and have no complaints. From the desk staff to the valet, always greeted with a smile and great service. Hope that business will being me back to Dallas soon.

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New York, U.S.
1 review
1 of 5 stars Reviewed May 23, 2013 NEW

I stayed at this hotel for five nights. How many ways can I say DON'T STAY AT THIS HOTEL. Let me count the ways: Carpets that are threadbare in spots; odour in room and in hallway; towels that do not seem clean; stains on pillow cases; expensive internet; awful food in restaurant and bar. I'll stop there, but you get... More

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Atlanta, Georgia
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 23, 2013 NEW

Stayed here for a night for work and it was very nice. Bed was really comfortable and the location was convenient to downtown. Ordered a pizza to go from Draft and it was very good! There is a nice lounge area in the lobby level to sit and have a drink.

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1 review
1 of 5 stars Reviewed May 22, 2013 NEW via mobile

Towels the size face washers, food at the bar is cold, beer warm, Internet expensive & drops out all the time or is slow, shower pressure is bad, swipe cards do not work, 3 days, 3 reprogramms and still do not work. Poor performance for this hotel.

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Buenos Aires, Argentina
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 19, 2013 NEW

Only stayed for a night after a conference in Dallas. I switched to the Sheraton after staying 5 nights at the Omni (which I also reviewed) and compared to the Omni, the Sheraton looks old. However, a couple of things made my stay great. The first one was the rate. After the conference finished, hotels dropped their rates and I... More

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Courtney V, Public Relations Manager at Sheraton Dallas Hotel, responded to this review
May 21, 2013

Hi prettygood86, Thank you for your review. We are happy that we met your needs while you were with us during your recent stay at the Sheraton Dallas Hotel. We look forward to having you back with us soon! Sincerely, Courtney Van Amburgh Marketing & Social Media Manager Sheraton Dallas Hotel More

FL
Top Contributor
135 reviews 135 reviews
28 hotel reviews
Reviews in 47 cities Reviews in 47 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed May 16, 2013

Very conveniently located to downtown, North Park Mall & good restaurants. The hotel in itself is rather tired ( yet another tired Sheraton), impersonal and lacking any personal warmth from the staff. The Guess Registration counter area looks & feels like an airport check-in counter, right down to the stantions. The damp, musty & cloying smell of the corridor carpet... More

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Courtney V, Public Relations Manager at Sheraton Dallas Hotel, responded to this review
May 17, 2013

Hi JYPA, Thank you for your review. We are so to hear you had such a great stay with us at the Sheraton Dallas Hotel and also that you were able to take advantage of our prime location in the heart of downtown Dallas. Come back and see us again soon! Sincerely, Courtney Van Amburgh Marketing & Social Media Manager... More

Buffalo, New York
1 review
5 of 5 stars Reviewed May 16, 2013

When I got to the hotel after a rough ride in, Carrie greeted me at the front desk and was so fantastic. She helped take a minute to relate and got me back on track for the rest of the business trip. You need more people like her in your very nice hotel. Really great!

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Courtney V, Public Relations Manager at Sheraton Dallas Hotel, responded to this review
May 20, 2013

Hi Jay G, We are so pleased to hear that Carrie on our front desk team made your business trip stay with us at the Sheraton Dallas Hotel so positive and memorable. Thank you for your feedback. We look forward to having you back with us! Sincerely, Courtney Van Amburgh Marketing & Social Media Manager Sheraton Dallas Hotel More

Edison, New Jersey
1 review
5 of 5 stars Reviewed May 15, 2013

Upon pulling up to the Sheraton Dalls, my luggage was already pulled out of the trunk, door opened with the bellman reaching for me to help me out. This was all done before my cab driver even got a chance to settle my bill! Already impressed :) Once I got to the front desk, Auelea was extremely pleasant and moved... More

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Courtney V, Public Relations Manager at Sheraton Dallas Hotel, responded to this review
May 17, 2013

Hi Jalisa J, We appreciate your review of your recent stay with us at the Sheraton Dallas Hotel. It's so nice to hear that Auelea at our front desk was able to start off your hotel stay with a welcoming check-in and that our staff and service throughout your time with us was unsurpassed. We always strive to ensure a... More

Dallas, Texas
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed May 14, 2013

As SPG members, we were treated well from the valet service to checkout. Club room is probably the best of the 20 or so Sheratons we have visited. The hotel is not five-star, but is a solid 4 and gives you everything you would expect of a 4. Great job, good food, great service, clean rooms, nice high floor pool... More

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Courtney V, Public Relations Manager at Sheraton Dallas Hotel, responded to this review
May 17, 2013

Hi thegarageguy, Thank you so much for reviewing your recent experience with us at the Sheraton Dallas Hotel. We are so pleased that our service, amenities and overall property were able to exceed your expectations while you were with us on your recent trip to Dallas. We truly appreciate your dedication to our Starwood Preferred Guest program and look forward... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(35)
  • Room service(34)
  • North tower(28)
  • Fitness center(16)
  • Pool area(13)
  • Sports bar(11)
  • Front desk staff(9)
  • Club lounge(9)
  • Staff member(8)
  • Great Place(8)

Additional Information about Sheraton Dallas Hotel

Address: 400 North Olive Street, Dallas, TX 75201
Phone Number:
Region: United States > Texas > Dallas > Downtown Dallas
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Luxury Hotels in Dallas
#30 Family Hotels in Dallas
#33 Business Hotels in Dallas
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Sheraton Downtown Dallas Hotel offers warm hospitality, an accommodating environment, and vibrant location in the heart of the Arts and Financial district and just blocks from the Convention Center. ... more   less 
Reservation Options:
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Also Known As:
Sheraton Dallas Resort
Adam's Mark Dallas
Dallas Sheraton
Sheraton Dallas
Adam Mark Dallas
Adamsmark Hotel
Dallas Adam Mark Hotel

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Sheraton Dallas Hotel
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