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All 187 Dallas hotels

Sheraton Dallas Hotel

4.0 of 5 Hotel   |   400 North Olive Street, Dallas, TX 75201 (Downtown Dallas)
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Ranked #64 of 187 hotels in Dallas
Certificate of Excellence 2013
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1,331 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
5 reviews 5 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

We were in town for a volleyball tournament and had to stay here. Cons: For the price I paid, I was not that impressed. We did not have a microwave or mini fridge. Pros: The staff was friendly, the breakfast at the Kitchen Table was great. It was close to a DART rail station. The room was always clean and... More

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Houston, Texas
1 review
1 of 5 stars Reviewed yesterday NEW

I tried to do a formal review through the hotel using my confirmation number and it wouldn't accept it, so I decided to do it here where maybe more people will see it. We booked this hotel through booking.com (who we will also no longer use) and had multiple problems with our booking through both that company and the hotel... More

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Franklin, Texas
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

I am in the middle of a 3 day stay and it has been great! I booked this through Priceline and received a great rate. I arrived in town Sunday afternoon several hours before check-in. I decided to call ahead and see if I could check in early. I spoke to Jeanette and she was so very helpful. She said... More

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1 review
2 of 5 stars Reviewed 2 days ago NEW via mobile

As I write this review I am waiting in the hall waiting for someone to let me in my room. I've been waiting over 20 minutes. Third time in as many days I've had a problem with a room key not working. I've had problems since I walked through the door. The staff here does everything at their leisure. Oh,... More

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Texas Gulf Coast
18 reviews 18 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I booked the room last minute using Hotwire and got and EXCELLENT rate. At check in I was offered an nicer room in the Center Tower (newer and bigger) for not additional cost. I was also offered late checkout. Since I am a Starwood Preferred Guest I was given a room on the one of the floor reserved for SPGs.... More

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Lott, Texas
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My stay here was for a conference. The rooms a clean with very comfortable beds for a hotel. Service is great very helpful staff. That about sum's it up for me. I would stay here again. Only complaint is the menu at the pool doesn't match the bar down stairs.

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Atlanta, Georgia
2 reviews
1 of 5 stars Reviewed 1 week ago

I was at this hotel for an extended period of time in January and February. And I would not recommend it to anyone. The hotel is old, dated, and needs renovation. The staff pretends to care, but really doesn't. Wifi in the rooms is useless and infuriating. Hot water worked about half the time and that was at 7am in... More

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SanClemente, CA
Top Contributor
55 reviews 55 reviews
22 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 1 week ago

We spent 11 nights at the Sheraton Dallas Hotel. We are elite members with Starwood, so they upgraded us to an executive suite which had lots of room. In general, the rooms are large, mattresses comfortable and we had no noise issues. The rooms could use updating. The issues we did have relate to the age and management of the... More

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Daniel Island, South Carolina
Top Contributor
302 reviews 302 reviews
38 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed 1 week ago

As a weekly traveler, I presented my first TripAdvisor Excellent Service pin to Ronald in the Club lounge for his outstanding service and wonderfully warm hospitality. Thank you Ron. The hotel is perfectly located in downtown with modern facilities and of course, great service. To add to your experience, stay on the Club level!!

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Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello RMGTravel, It is great honor to have a hotel team member receive a distinguished TripAdvisor Excellent Service pin. Thank you for recognizing Ronald for his outstanding service, and for the kind email you sent in addition to this review. Your message made its way around the hotel and we have shared a photo of Ronald with his Excellent Service... More

Cordova, Alaska, United States
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this property for a conference and was fairly pleased with it. The rooms are large (I had a double queen) and well equipped. The beds are very comfortable with fluffy comforters and numerous pillows. The bathroom is well stocked. The room could have used a microwave and fridge which are common place in hotels costing less than... More

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Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Nate, We are very sorry about the issues you experienced with the shuttle. We will be reporting the shuttle and the shuttle dispatch for not showing up and messing up your return trip plans. We invite you to return to the hotel the next time you journey to Dallas. Sincerely, Ted LePak ted.lepak@sheraton.com Brand Reputation Manager Sheraton Dallas Hotel More

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Additional Information about Sheraton Dallas Hotel

Also Known As:
Sheraton Dallas Resort
Adam's Mark Dallas
Dallas Sheraton
Sheraton Dallas
Adam Mark Dallas
Adamsmark Hotel
Dallas Adam Mark Hotel
Address: 400 North Olive Street, Dallas, TX 75201
Phone Number:
Location: United States > Texas > Dallas > Downtown Dallas
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Luxury Hotel in Dallas
#50 Business Hotel in Dallas
#54 Family Hotel in Dallas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Dallas Hotel 4*
Official Description (provided by the hotel):
Sheraton Downtown Dallas Hotel offers warm hospitality, an accommodating environment, and vibrant location in the heart of the Arts and Financial district and just blocks from the Convention Center. ... more   less 
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