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Candlewood Suites Dallas-By the Galleria

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13939 Noel Road, Dallas, TX 75240
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Candlewood Suites Dallas-By the Galleria
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Candlewood Suites Dallas-By the Galleria
Candlewood Suites Dallas-By the Galleria
Candlewood Suites Dallas-By the Galleria
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46 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Austin, Texas
Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

The hotel is right off the toll and next to plenty of restaurants and shopping which is a plus. Room was clean and front desk staff were nice. We were allowed to check in 90 minutes early but the first room smelled strongly of either smoke or mildew. The second was renovated and for disabled individuals so it was large.... More 

Was this review helpful? Yes
Dondi S, Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Hello Cheryl3184, Thank you for your review. We appreciate any and all the feedback and will address any opportunities we may have missed. Warmest regards, More 

Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Enjoyed my stay at the Candlewood. Staff was very friendly and the hotel met my expectations. Candlewood is for travelers looking for a economical extended stay option. Don't expect a full service luxury hotel, that is not who they are attempting to serve.

Was this review helpful? Yes
Dondi S, General Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Hello Darrell W, Thank you for taking time to tell us about your recent stay. We are happy to hear that the hotel and staff meet your expectations. We look forward to welcoming you back someday soon. Warmest of regards, More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed February 27, 2015

I'm sure I would be considered snobby and spoiled by many. We spent 2 nights here mainly because of the prime location and the fact that we needed to bring our dog. The staff was was friendly and accommodating and the room was adequate. The sheets were low count and the furnishings reminded me of a dorm. It's an inexpensive... More 

Was this review helpful? Yes
Dondi S, General Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Dear Deb P, Thank you for taking the time to tell us about your stay. It is always nice to hear that guests chose our hotel because it is "Pet Friendly". Our location is also always a big attraction as we are close in proximity to major shopping and entertainment. Your additional feedback is appreciated. Warm regards, Hotel Team More 

Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 27, 2014

My husband stayed here for 3 nights for work and was super pleased with the cleanliness of the rooms. Very nice staff as well made for a great experience. Staying again over Thanksgiving and future while on assignment for travel nursing.

Was this review helpful? Yes
Dondi S, General Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

I am so happy to hear that you are enjoyed your stay with us and the staff has been so helpful! We try to make each guests experience unforgettable. Thank you for your recommendation and I look forward to welcoming you again during the holidays. More 

Johannesburg, South Africa
Level Contributor
167 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed November 2, 2014

I stayed there for 3 nights. The rooms are very nice but the fact that you gave to make your own bed and get towels from the desk is a little aggravating. I enjoyed it but hesitate to recommend although the front desk staff are efficient and helpful. WiFi is very good

Was this review helpful? Yes
Dondi S, Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Dear Miteron, Thank you for taking the time to tell us about your stay. I apologize for the housekeeping misunderstanding. Our hotel does provide housekeeping however this is based on length of stay. I will work with my team to ensure they are communicating this in the future better. Thank you for the positive feedback on the team and I... More 

Chicago, Illinois
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed October 30, 2014

Stayed there the last two nights... Pros: 1. Clean 2. Good location 3. Excellent WiFi 4. Friendly front desk staff Cons: 1. Desk chair was in terrible shape and wouldn't go high enough. 2. Gym had no wipe-down cloths or method to sanitize the aerobic equipment. 3. The guest PC is actually INSIDE the little gym. Weird. 4. I stayed... More 

Was this review helpful? Yes
Dondi S, Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Dear TrulyGoBlue, Thank you for taking the time to tell us about your stay. I am glad to hear about your stay and that the staff has been so helpful! We strive to provide our guests a comfy and inviting space to make you feel at home. We appreciate your recommendations and are already making changes. Regards, More 

Essen, Germany
Level Contributor
68 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed October 6, 2014

I spent a week in the Candlewood Suites by the Galleria in Dallas now this last September. This location has been recently remodelled. The suites are even more comfortable than usual: There is a very long desk along the wall. The whole forms a T and it is possible to use one part to eat, the other one to work.... More 

Was this review helpful? Yes
Dondi S, Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Dear ermes73, I am glad to hear you enjoyed your stay with Candlewood Suites! Like you said, our rooms are nicely appointed and renovated, providing plenty of space and amenities for the long term stays like yours. Our team takes great care to keep the property clean and maintain a safe, clean, environment for our guests. Thank you for taking... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed June 28, 2014

My family and I stayed there on June 26, the room was nice but the bathroom smelled like a cantina restroom!! It had such a disgusting urine smell as if was never cleaned!!! It was very disappointing since we have stayed in candlewood suites before but never one with such poor cleaning standards.

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Dear NGuardia73, Thank you for taking the time to review our hotel. While I appreciate your good comments about our nice rooms, it regrettable that the level of cleanliness we have provided during your recent stay was sub par. Rest assured that this has been taken into serious account and I would like to follow up on your experience. I... More 

Travelers are raving about these Dallas hotels

Longview, Texas
Level Contributor
174 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
5 of 5 stars Reviewed May 25, 2014

We had been to this Candlewood before and were in this area again, and had such great service here, we decided to stay here again. And boy are we glad we did. When we got here, we were delighted to learn that this property has just went through a complete renovation! Its like a new hotel. The outside and all... More 

Was this review helpful? Yes 1
Dondi S, Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Dear Mur018, I am so happy to hear that you enjoyed your stay with us and that the hotel staff has been so helpful! We try to make each guests experience unforgettable. Thank you for your recommendation and I look forward to welcoming you again on your next stay. Warmest of regards, More 

Guadalajara, MX
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed January 8, 2014

We spent the month of December in Dallas for the holidays to visit with family and friends. We wanted an accessible North Dallas hotel and we wanted a suite. We tried the Candlewood Suites near the Galleria and could not be happier. This well-located hotel is 1 1/2 blocks from the Galleria Mall and one block from the Dallas Tollway.... More 

Was this review helpful? Yes
Dondi S, Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Hello LenoIrish, Thank you for the 5 star review! Sincerely, More 

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