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Candlewood Suites Dallas-By the Galleria

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13939 Noel Road, Dallas, TX 75240
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Candlewood Suites Dallas-By the Galleria
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56 Reviews from our TripAdvisor Community

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Beirut, Lebanon
Level Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is walking distance to the Galleria Dallas. The room was big, clean and modern, had all that amenities needed for a short stay, has a laundry room that is free of charge, a small snack kiosk where you can buy some essential food and drinks etc. Staff were friendly and helpful. Would stay there again.

Helpful?
Thank Imad S
Dondi S, General Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Hello Imad S, I am so happy to hear that your stay with us was enjoyable. You have listed several of our great amenities we have here at Candlewood Suites for all our guests. Our suites are set up perfectly for those guests traveling for business or with their family, with plenty of space and amenities for all to enjoy.... More 

Oklahoma
Level Contributor
50 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I started to leave an average rating and review...the room was comfortable and spacious, but was very dated...almost looking like it was out of the 80's. I was a little irritated that they don't have an ice machine, but instead you are to use the ice maker in the freezer, however it has to be turned on and no ice... More 

Helpful?
Thank D and J
Dondi S, General Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Hello D and J, Thank you for taking the time to tell us about your stay. We value feedback of all kinds. We are a limited service hotel and does not have public ice makers however all rooms are equipped with a full size refrigerator that does come with a personal ice maker. We strive to provide our guests a... More 

Atlanta, Georgia
Level Contributor
65 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed December 21, 2015

This hotel exceeded my expectations. The room was equipped with cooking facilities, fridge etc, there was free laundry, a reasonable shop with the basics, dvd loan, bbq loan, and probably loads of other things, and the staff were great fun. Ross at the Front Desk was great and will give you a great selection of DVDs if you feel like... More 

Helpful?
Thank Oscar R
Dondi S, General Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Hello Oscar R, Thank you for taking the time to tell us about your stay. I am glad to hear that your stay has been pleasant and the staff has been so helpful! We strive to provide our guests a comfy and inviting space to make you feel at home. We appreciate your recommendation and look forward to welcoming you... More 

Houston, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 15, 2015

Stayed at this hotel back in November on business. The price was reasonable and the front desk was very accommodating. Would stay here again. Only issue is the bed was on the hard side, might be used to my TemperPedic mattress but that was the only negative.

Helpful?
Thank sam t
Dondi S, General Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Hello sam t, Thank you for your feedback. We value it and are looking at ways to improve our sleep quality here at the hotel. Glad to hear that your experience was positive otherwise. We look forward to welcoming you back anytime! Warm regards, More 

Hartford
Level Contributor
299 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
4 of 5 stars Reviewed October 1, 2015

Very good Candlewood Suites. The prices are very reasonable for the area. I travel every week and stay at Candlewood's all over the country. This property is among the best of the chain. Very clean with a great staff. The Candlewood Cupboard is well stocked and the exercise room has the latest equipment. Pet friendly also. I will stay here... More 

Helpful?
Thank steve375
Houston, Texas
1 review
3 of 5 stars Reviewed August 31, 2015

This hotel did some things and a bunch of other things wrong. The front desk staff were knowledgeable, helpful, and pleasant. The sheets were comfortable, as was the bed. The bedroom, kitchen, and bathroom were all clean and well stocked. The gym, pantry, and laundry facilities were satisfactory (though the gym had a bizarre and unsatisfactory collection of free-weights and... More 

Helpful?
Thank Doniel S
IHGCare, Guest Relations Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Dear Doniel S, Thank you for writing a review about your recent stay with us. We work hard to make your your stay comfortable and pleasant so we are pleased to note that you were satisfied with the level of service, facilities and amenities. It seems that we were not able to execute an exemplary hotel stay experience because of... More 

Hot Springs, Arkansas
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed August 24, 2015

Maintenance of the grounds and building were substandard. Bed was terrible. Based on this trip I want be staying here again. Housekeeping was adequate. Room furnishing were outdated and showed considerable wear.

Helpful?
Thank Ben B
IHGCare, Guest Relations Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Dear Ben B, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the bed, housekeeping and room furnishing. We will address these concerns. We take all reviews positive and negative very seriously, and your feedback will help us improve for... More 

Travelers are raving about these Dallas hotels

Sioux Falls, South Dakota
Level Contributor
69 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed August 1, 2015

This was a very nice place to stay in the Galleria area of Dallas. This hotel is very convenient and costs a lot less than other nearby hotels. The room was very nice and the front desk people were VERY nice. There was no free breakfast but that was ok. I definitely would stay there again.

Helpful?
Thank Timothy O
Dondi S, Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Hello TimothyO, Thank you for telling us about your stay! I am happy to hear you had a wonderful experience and our staff made you feel at home. We are very proud of our staff and their commitment to our guests. We hope to welcome you again soon on your next trip. Warmest regards, More 

Wimberley, Texas
Level Contributor
173 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
2 of 5 stars Reviewed July 26, 2015

Well if anyone is following my reviews then you all know that I have had two other disappointing visits to Candlewood Suites in other towns before this one and indicated I was going to give them one more try. I am an IHG Rewards member so I expect IHG quality. This is the worst of the three. First the lobby... More 

Helpful?
Thank lowemanc
Dondi S, Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Hello Lowemanc, First of all thank you for being a loyal IHG Rewards member. I sincerely apologize for your experience at our property. The hotel overall receives many great surveys from our loyal IHG Rewards members and I feel your experience was an isolated one. However one that we can use to better our hotel. We value all feedback and... More 

Austin, Texas
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 23, 2015

The hotel is right off the toll and next to plenty of restaurants and shopping which is a plus. Room was clean and front desk staff were nice. We were allowed to check in 90 minutes early but the first room smelled strongly of either smoke or mildew. The second was renovated and for disabled individuals so it was large.... More 

Helpful?
Thank Cheryl3184
Dondi S, Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Hello Cheryl3184, Thank you for your review. We appreciate any and all the feedback and will address any opportunities we may have missed. Warmest regards, More 

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