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Candlewood Suites Dallas-By the Galleria

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13939 Noel Road, Dallas, TX 75240
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1 room 1 guest
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Candlewood Suites Dallas-By the Galleria
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50 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hot Springs, Arkansas
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago NEW

Maintenance of the grounds and building were substandard. Bed was terrible. Based on this trip I want be staying here again. Housekeeping was adequate. Room furnishing were outdated and showed considerable wear.

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Sioux Falls, South Dakota
Level Contributor
59 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was a very nice place to stay in the Galleria area of Dallas. This hotel is very convenient and costs a lot less than other nearby hotels. The room was very nice and the front desk people were VERY nice. There was no free breakfast but that was ok. I definitely would stay there again.

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Dondi S, Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Hello TimothyO, Thank you for telling us about your stay! I am happy to hear you had a wonderful experience and our staff made you feel at home. We are very proud of our staff and their commitment to our guests. We hope to welcome you again soon on your next trip. Warmest regards, More 

Wimberley, Texas
Level Contributor
157 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
2 of 5 stars Reviewed July 26, 2015

Well if anyone is following my reviews then you all know that I have had two other disappointing visits to Candlewood Suites in other towns before this one and indicated I was going to give them one more try. I am an IHG Rewards member so I expect IHG quality. This is the worst of the three. First the lobby... More 

Was this review helpful? Yes
Dondi S, Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Hello Lowemanc, First of all thank you for being a loyal IHG Rewards member. I sincerely apologize for your experience at our property. The hotel overall receives many great surveys from our loyal IHG Rewards members and I feel your experience was an isolated one. However one that we can use to better our hotel. We value all feedback and... More 

Travelers are raving about these Dallas hotels

Austin, Texas
Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed June 23, 2015

The hotel is right off the toll and next to plenty of restaurants and shopping which is a plus. Room was clean and front desk staff were nice. We were allowed to check in 90 minutes early but the first room smelled strongly of either smoke or mildew. The second was renovated and for disabled individuals so it was large.... More 

Was this review helpful? Yes
Dondi S, Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Hello Cheryl3184, Thank you for your review. We appreciate any and all the feedback and will address any opportunities we may have missed. Warmest regards, More 

Mobile, Alabama
Level Contributor
68 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 23, 2015

Enjoyed my stay at the Candlewood. Staff was very friendly and the hotel met my expectations. Candlewood is for travelers looking for a economical extended stay option. Don't expect a full service luxury hotel, that is not who they are attempting to serve.

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Dondi S, General Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Hello Darrell W, Thank you for taking time to tell us about your recent stay. We are happy to hear that the hotel and staff meet your expectations. We look forward to welcoming you back someday soon. Warmest of regards, More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed February 27, 2015

I'm sure I would be considered snobby and spoiled by many. We spent 2 nights here mainly because of the prime location and the fact that we needed to bring our dog. The staff was was friendly and accommodating and the room was adequate. The sheets were low count and the furnishings reminded me of a dorm. It's an inexpensive... More 

Was this review helpful? Yes
Dondi S, General Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Dear Deb P, Thank you for taking the time to tell us about your stay. It is always nice to hear that guests chose our hotel because it is "Pet Friendly". Our location is also always a big attraction as we are close in proximity to major shopping and entertainment. Your additional feedback is appreciated. Warm regards, Hotel Team More 

Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 27, 2014

My husband stayed here for 3 nights for work and was super pleased with the cleanliness of the rooms. Very nice staff as well made for a great experience. Staying again over Thanksgiving and future while on assignment for travel nursing.

Was this review helpful? Yes
Dondi S, General Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

I am so happy to hear that you are enjoyed your stay with us and the staff has been so helpful! We try to make each guests experience unforgettable. Thank you for your recommendation and I look forward to welcoming you again during the holidays. More 

Johannesburg, South Africa
Level Contributor
179 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed November 2, 2014

I stayed there for 3 nights. The rooms are very nice but the fact that you gave to make your own bed and get towels from the desk is a little aggravating. I enjoyed it but hesitate to recommend although the front desk staff are efficient and helpful. WiFi is very good

Was this review helpful? Yes
Dondi S, Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Dear Miteron, Thank you for taking the time to tell us about your stay. I apologize for the housekeeping misunderstanding. Our hotel does provide housekeeping however this is based on length of stay. I will work with my team to ensure they are communicating this in the future better. Thank you for the positive feedback on the team and I... More 

Chicago, Illinois
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 30, 2014

Stayed there the last two nights... Pros: 1. Clean 2. Good location 3. Excellent WiFi 4. Friendly front desk staff Cons: 1. Desk chair was in terrible shape and wouldn't go high enough. 2. Gym had no wipe-down cloths or method to sanitize the aerobic equipment. 3. The guest PC is actually INSIDE the little gym. Weird. 4. I stayed... More 

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Dondi S, Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Dear TrulyGoBlue, Thank you for taking the time to tell us about your stay. I am glad to hear about your stay and that the staff has been so helpful! We strive to provide our guests a comfy and inviting space to make you feel at home. We appreciate your recommendations and are already making changes. Regards, More 

Essen, Germany
Level Contributor
69 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed October 6, 2014

I spent a week in the Candlewood Suites by the Galleria in Dallas now this last September. This location has been recently remodelled. The suites are even more comfortable than usual: There is a very long desk along the wall. The whole forms a T and it is possible to use one part to eat, the other one to work.... More 

Was this review helpful? Yes
Dondi S, Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Dear ermes73, I am glad to hear you enjoyed your stay with Candlewood Suites! Like you said, our rooms are nicely appointed and renovated, providing plenty of space and amenities for the long term stays like yours. Our team takes great care to keep the property clean and maintain a safe, clean, environment for our guests. Thank you for taking... More 

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