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Candlewood Suites Dallas-By the Galleria

2.0 of 5 Hotel   |   13939 Noel Road, Dallas, TX 75240
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Ranked #108 of 188 Hotels in Dallas
A recent review
5 of 5 stars Reviewed May 25, 2014
Mur018 Longview, Texas
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39 reviews from our community

Traveler rating
    8
    14
    10
    3
    4
See reviews for
5
7
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15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
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  • German first
  • Spanish first
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English first
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed June 28, 2014

My family and I stayed there on June 26, the room was nice but the bathroom smelled like a cantina restroom!! It had such a disgusting urine smell as if was never cleaned!!! It was very disappointing since we have stayed in candlewood suites before but never one with such poor cleaning standards.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Dear NGuardia73, Thank you for taking the time to review our hotel. While I appreciate your good comments about our nice rooms, it regrettable that the level of cleanliness we have provided during your recent stay was sub par. Rest assured that this has been taken into serious account and I would like to follow up on your experience. I... More

Longview, Texas
Top Contributor
123 reviews 123 reviews
49 hotel reviews
119 helpful votes 119 helpful votes
5 of 5 stars Reviewed May 25, 2014

We had been to this Candlewood before and were in this area again, and had such great service here, we decided to stay here again. And boy are we glad we did. When we got here, we were delighted to learn that this property has just went through a complete renovation! Its like a new hotel. The outside and all... More

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Guadalajara, MX
Contributor
17 reviews 17 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 8, 2014

We spent the month of December in Dallas for the holidays to visit with family and friends. We wanted an accessible North Dallas hotel and we wanted a suite. We tried the Candlewood Suites near the Galleria and could not be happier. This well-located hotel is 1 1/2 blocks from the Galleria Mall and one block from the Dallas Tollway.... More

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Oklahoma City, Oklahoma
Contributor
18 reviews 18 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 17, 2013

This hotel was the worst Hotel I've stayed at. The staff was friendly, but the housekeeping only worked once a week and we had to empty our own trash and take our dirty towels downstairs to the front desk and request fresh ones. The halls smelled like smoke, it was very bad. I do not plan to stay here ever... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Dear Delisa R, Thank you so much for sharing your feedback about our hotel. We strive to exemplify comfortable and relaxing environments with all the amenities you need and more, and I am sorry this was not provided for you particularly with the housekeeping service and unusual smell of the halls encountered. The feedback we receive from our valued guests,... More

Newnan, Georgia
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 26, 2013

Was in Dallas to help my daughter get settled. I chose the Candlewood Suites because of the location, the price and reputation. I was there for 5 days and I was glad to have the kitchenette area, even though I didn't cook, it was nice to have a refrigerator. The staff were helpful in helping me find my way to... More

Was this review helpful? Yes
Staci C, Director of Sales at Candlewood Suites Dallas-By the Galleria, responded to this review

Dear Nancy J, We really appreciate your business and the positive feedback. Your review reflects our efforts to make our guests feel special and that they have a "home away from home". I will be sure to share your comments with the Team and should your travels bring you to the Dallas area in the future we sure hope to... More

Noida, India
Top Contributor
54 reviews 54 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed July 17, 2013

I was staying in this hotel for around 3 months for client visit next to Galleria mall. Walk able distance. Quite neighborhood as this is a bit away from highway and tollway. Nearby mall for eating and getting good stuff. Bank is nearby as well. Service was good and clean hotel it was. The only trouble I had was the... More

Was this review helpful? Yes 1
Staci C, Director of Sales at Candlewood Suites Dallas-By the Galleria, responded to this review

Dear himkaktwan2002, Thank you for the positive feedback. We value your business and look forward to your continued loyalty. Thanks Again! More

Longview, Texas
Top Contributor
123 reviews 123 reviews
49 hotel reviews
119 helpful votes 119 helpful votes
5 of 5 stars Reviewed June 23, 2013

We had been to this Candlewood a long time ago. As we needed to stay in this area again, and had such great service here, we decided to stay here again. And boy are we glad we did. When we got here, we were delighted to learn that this property has just went through a complete renovation! Its like a... More

Was this review helpful? Yes 1
Staci C, Director of Sales at Candlewood Suites Dallas-By the Galleria, responded to this review

Dear Mur018, We really appreciate your business and the positive feedback. Your review reflects our efforts to make our guests feel special and that they have a "home away from home". I will be sure to share your comments with the Team and should your travels bring you to the Dallas area in the future we sure hope to see... More

Oklahoma
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed June 8, 2013

Stayed here for 4 weeks and was pretty much standard fare for a Candlewood. It's in a good location and is cheaper than the Embassy Suites next door. All the staff were friendly save for one of the night clerks. He was a taller, hispanic man who was quite rude on a couple of occasions and a bit on the... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Dear tatuicu, Thank you for your review of our property. I am pleased to note that you liked our location. I appreciate your compliment regarding our staff but I am truly sorry for any inconvenience you had with one of our staff. Your opinion, as every single guest, is very important to us and serves us as an advise, reward... More

New Orleans, Louisiana
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 15, 2013

I recently stayed here for 6 weeks and was very impressed with the recent renovations. The rooms were very tasteful and roomy and I slept so well. The big pluses were the free guest laundry and the customer service. Dondi and Staci were always so friendly and attentive along with the rest of the staff. If my business sends me... More

Was this review helpful? Yes 1
Staci C, Director of Sales at Candlewood Suites Dallas-By the Galleria, responded to this review

Dear Javier C, We really appreciate your business and the positive feedback. Your review reflects our efforts to make our guests feel special and that they have a "home away from home". I will be sure to share your comments with the Team and should your travels bring you to the Dallas area in the future we sure hope to... More

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 9, 2013

So I came to this hotel for a business trip. From outward appearances, it looked like a nice place to stay for the few weeks that I was out here. However, when I got to my room, I noticed little black bugs crawling all over the desk an countertop. I immediately went to the front desk. I told the young... More

Was this review helpful? Yes
Staci C, Director of Sales at Candlewood Suites Dallas-By the Galleria, responded to this review

Dear Cahanson, We value your feedback and appreciate your business. We realize you have options and are pleased that you chose to stay with us. We regret that your stay was unpleasant and want to assure you that we do not have a pest problem at this hotel. We have a routine maintenance program with reputable pest control company as... More

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Additional Information about Candlewood Suites Dallas-By the Galleria

Address: 13939 Noel Road, Dallas, TX 75240
Phone Number:
Location: United States > Texas > Dallas
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Dallas-By the Galleria 2*
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Also Known As:
Candlewood Suites - Dallas By The Galleria Hotel Dallas
Candlewood Dallas
Dallas Candlewood Suites

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