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All 190 Dallas hotels

Candlewood Suites Dallas-By the Galleria

2.0 of 5 Hotel   |   13939 Noel Road, Dallas, TX 75240
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Ranked #95 of 190 Hotels in Dallas
A recent review
5 of 5 stars reviewed 4 weeks ago
Brian B
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44 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
12 reviews 12 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband stayed here for 3 nights for work and was super pleased with the cleanliness of the rooms. Very nice staff as well made for a great experience. Staying again over Thanksgiving and future while on assignment for travel nursing.

Was this review helpful? Yes
Dondi S, General Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

I am so happy to hear that you are enjoyed your stay with us and the staff has been so helpful! We try to make each guests experience unforgettable. Thank you for your recommendation and I look forward to welcoming you again during the holidays. More 

Johannesburg, South Africa
Top Contributor
93 reviews 93 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 2, 2014

I stayed there for 3 nights. The rooms are very nice but the fact that you gave to make your own bed and get towels from the desk is a little aggravating. I enjoyed it but hesitate to recommend although the front desk staff are efficient and helpful. WiFi is very good

Was this review helpful? Yes
Dondi S, Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Dear Miteron, Thank you for taking the time to tell us about your stay. I apologize for the housekeeping misunderstanding. Our hotel does provide housekeeping however this is based on length of stay. I will work with my team to ensure they are communicating this in the future better. Thank you for the positive feedback on the team and I... More 

Chicago, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 30, 2014

Stayed there the last two nights... Pros: 1. Clean 2. Good location 3. Excellent WiFi 4. Friendly front desk staff Cons: 1. Desk chair was in terrible shape and wouldn't go high enough. 2. Gym had no wipe-down cloths or method to sanitize the aerobic equipment. 3. The guest PC is actually INSIDE the little gym. Weird. 4. I stayed... More 

Was this review helpful? Yes
Dondi S, Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Dear TrulyGoBlue, Thank you for taking the time to tell us about your stay. I am glad to hear about your stay and that the staff has been so helpful! We strive to provide our guests a comfy and inviting space to make you feel at home. We appreciate your recommendations and are already making changes. Regards, More 

Essen, Germany
Top Contributor
54 reviews 54 reviews
53 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed October 6, 2014

I spent a week in the Candlewood Suites by the Galleria in Dallas now this last September. This location has been recently remodelled. The suites are even more comfortable than usual: There is a very long desk along the wall. The whole forms a T and it is possible to use one part to eat, the other one to work.... More 

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Dondi S, Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Dear ermes73, I am glad to hear you enjoyed your stay with Candlewood Suites! Like you said, our rooms are nicely appointed and renovated, providing plenty of space and amenities for the long term stays like yours. Our team takes great care to keep the property clean and maintain a safe, clean, environment for our guests. Thank you for taking... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed June 28, 2014

My family and I stayed there on June 26, the room was nice but the bathroom smelled like a cantina restroom!! It had such a disgusting urine smell as if was never cleaned!!! It was very disappointing since we have stayed in candlewood suites before but never one with such poor cleaning standards.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Dear NGuardia73, Thank you for taking the time to review our hotel. While I appreciate your good comments about our nice rooms, it regrettable that the level of cleanliness we have provided during your recent stay was sub par. Rest assured that this has been taken into serious account and I would like to follow up on your experience. I... More 

Longview, Texas
Top Contributor
133 reviews 133 reviews
51 hotel reviews
123 helpful votes 123 helpful votes
5 of 5 stars Reviewed May 25, 2014

We had been to this Candlewood before and were in this area again, and had such great service here, we decided to stay here again. And boy are we glad we did. When we got here, we were delighted to learn that this property has just went through a complete renovation! Its like a new hotel. The outside and all... More 

Was this review helpful? Yes
Dondi S, Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Dear Mur018, I am so happy to hear that you enjoyed your stay with us and that the hotel staff has been so helpful! We try to make each guests experience unforgettable. Thank you for your recommendation and I look forward to welcoming you again on your next stay. Warmest of regards, More 

Guadalajara, MX
Contributor
17 reviews 17 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 8, 2014

We spent the month of December in Dallas for the holidays to visit with family and friends. We wanted an accessible North Dallas hotel and we wanted a suite. We tried the Candlewood Suites near the Galleria and could not be happier. This well-located hotel is 1 1/2 blocks from the Galleria Mall and one block from the Dallas Tollway.... More 

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Oklahoma City, Oklahoma
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 17, 2013

This hotel was the worst Hotel I've stayed at. The staff was friendly, but the housekeeping only worked once a week and we had to empty our own trash and take our dirty towels downstairs to the front desk and request fresh ones. The halls smelled like smoke, it was very bad. I do not plan to stay here ever... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Dallas-By the Galleria, responded to this review

Dear Delisa R, Thank you so much for sharing your feedback about our hotel. We strive to exemplify comfortable and relaxing environments with all the amenities you need and more, and I am sorry this was not provided for you particularly with the housekeeping service and unusual smell of the halls encountered. The feedback we receive from our valued guests,... More 

Newnan, Georgia
Top Contributor
55 reviews 55 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 26, 2013

Was in Dallas to help my daughter get settled. I chose the Candlewood Suites because of the location, the price and reputation. I was there for 5 days and I was glad to have the kitchenette area, even though I didn't cook, it was nice to have a refrigerator. The staff were helpful in helping me find my way to... More 

Was this review helpful? Yes
Staci C, Director of Sales at Candlewood Suites Dallas-By the Galleria, responded to this review

Dear Nancy J, We really appreciate your business and the positive feedback. Your review reflects our efforts to make our guests feel special and that they have a "home away from home". I will be sure to share your comments with the Team and should your travels bring you to the Dallas area in the future we sure hope to... More 

Noida, India
Top Contributor
54 reviews 54 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed July 17, 2013

I was staying in this hotel for around 3 months for client visit next to Galleria mall. Walk able distance. Quite neighborhood as this is a bit away from highway and tollway. Nearby mall for eating and getting good stuff. Bank is nearby as well. Service was good and clean hotel it was. The only trouble I had was the... More 

Was this review helpful? Yes 1
Staci C, Director of Sales at Candlewood Suites Dallas-By the Galleria, responded to this review

Dear himkaktwan2002, Thank you for the positive feedback. We value your business and look forward to your continued loyalty. Thanks Again! More 

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Additional Information about Candlewood Suites Dallas-By the Galleria

Address: 13939 Noel Road, Dallas, TX 75240
Phone Number:
Location: United States > Texas > Dallas
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Dallas-By the Galleria 2*
Number of rooms: 134
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Also Known As:
Candlewood Suites - Dallas By The Galleria Hotel Dallas
Candlewood Dallas
Dallas Candlewood Suites

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