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Holiday Inn Express Hotel & Suites Dallas Park Central Northeast

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9089 Vantage Point Dr., Dallas, TX 75243 (Formerly Hawthorn Suites)
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Dallas Park Central Northeast
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69 Reviews from our TripAdvisor Community

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Traveler rating
    36
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    9
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16
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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    (69)
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    (18)
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    (15)
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    (18)
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Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is my first time staying with Holiday Inn here in Dallas. I'm here for medical reasons and I was able to stay here with a discounted rate user Medical City Dallas for only $89/night. I've made reservations a month prior and although I was here much earlier than expected, they worked with me and gave me a suite for... More 

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Sometimes an old hotel is tolerable, as long as the rooms are clean. However, this hotel is not only very rundown, it is dirty. The lobby floor was filthy, but they were "under renovation," so it was somewhat forgivable. Inside the room, however, there were stains on the sofa and carpeting. The carpeting was ripped up from the floor in... More 

Was this review helpful? Yes 1
GeneralManager670, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas Park Central Northeast, responded to this review

I am so sorry for the unfortunate incident that you experienced regarding the visit of unwelcome pests in your guest room. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. It is our sincere hope that you will one day return to see how your... More 

Las Vegas, Nevada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 18, 2015

I was a little surprised that there was construction going on and I wish that hotels would notify you if this is the case. Luckily the work was confined to the downstairs lobby area and did not affect our room. I was slightly annoyed because I had booked 2 rooms but was told they could not give me 2 next... More 

Was this review helpful? Yes
GeneralManager670, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas Park Central Northeast, responded to this review

We are super excited about the renovations and I'm so glad that they did not disturb the peacefulness of your stay. Your words mean a lot to us and will help us to recognize our strengths and weaknesses during the renovation process. Your comments have been addressed with our staff and we hope to see you again, soon. More 

Paramaribo, Paramaribo, Suriname
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 17, 2015

I visited this hotel during a business trip (3 day conference) and the place is very modern and very clean. Great conference room. Huge parking area, located just near the highway and walking distance to the railroad central. Really close to the city center but enough shopping and restaurants around.Trendy and stylish.

Was this review helpful? Yes
GeneralManager670, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas Park Central Northeast, responded to this review

I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and service that we strive to show to each guest, during every stay. It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. We... More 

Dallas, Texas
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed February 28, 2015

This is a decent hotel, but it lacked in customer service. The place is clean, however watch your steps as you walk throughout the hallways on the second floor. Carpet needs to be replaced and you could easily trip. Otherwise very comfy.

Was this review helpful? Yes 1
GeneralManager670, Manager at Holiday Inn Express Hotel & Suites Dallas Park Central Northeast, responded to this review

I am pleased to learn that we were able to meet your expectations in some ways and that you found our hotel decent and comfortable. However, I regret to hear that you weren't thoroughly impressed with our accommodations and services. We hope you'll return someday to see how we have addressed and improved upon these issues of convenience and hospitality. More 

Olathe
Level Contributor
121 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed February 15, 2015

Check in/out was great. Breakfast is good and breakfast area was always clean. They even give you drink and apps. night too. Rooms were comfortable with soft beds and a variety of pillows for your comfort. WIFI worked just fine. Within walking distance to Olive garden, red lobster,outback, and cheddars.

Was this review helpful? Yes 1
GeneralManager670, Manager at Holiday Inn Express Hotel & Suites Dallas Park Central Northeast, responded to this review

Thank you for leaving your five star rating of our hotel. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. We're glad you had a great time with us and we look forward to serving you again. More 

Meadville, Pennsylvania, United States
Level Contributor
46 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed November 2, 2014

When I checked in to the hotel they had put me in a room on the first floor right near all the traffic areas. It was around 5pm and I could see they had originally wrote me down for a 3rd floor room and crossed it out. I told them I wanted a different room that 101 was just too... More 

Was this review helpful? Yes
GeneralManager670, Manager at Holiday Inn Express Hotel & Suites Dallas Park Central Northeast, responded to this review

I am sorry for any rudeness or insult that you encountered with this situation and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a... More 

Missouri City, Texas, United States
1 review
5 of 5 stars Reviewed November 2, 2014

We were at this hotel less than 12 hours. It was fine for what we needed. It seemed a little tired and in need of TLC. The back of the hotel was a bit dirty. The sidewalks had damaged tile and bottle caps. Our bed and pillows were comfortable and clean. It is fine for an overnight stay.

Was this review helpful? Yes
Dee S, General Manager at Holiday Inn Express Hotel & Suites Dallas Park Central Northeast, responded to this review

Thank you for choosing to stay with us during your stay in Dallas, we are excited to announce that we just recently started with our renovations which we expect to be completed by early January. We hope to have the opportunity to have you come and check out our hotel again once our renovation is completed. Thank you for your... More 

Waxahachie, Texas
Level Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed October 14, 2014

We were at this hotel less than 12 hours. It was fine for what we needed. It seemed a little tired and in need of TLC. The back of the hotel was a bit dirty. The sidewalks had damaged tile and bottle caps. Our bed and pillows were comfortable and clean. It is fine for an overnight stay. Wouldn't chose... More 

Was this review helpful? Yes
GeneralManager670, Manager at Holiday Inn Express Hotel & Suites Dallas Park Central Northeast, responded to this review

Thank you for your review, your feedback, and your comments regarding your stay. It is so rewarding to hear that we were able to provide a clean and comfortable experience. It means a lot to hear from guests who are satisfied with all of our services and amenities. We are thrilled to hear that you enjoyed our high standards of... More 

Houston, Texas
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed September 29, 2014

I stayed here 2 nights to attend the State Fair and was pleasantly surprised. The bed and pillows were uber comfortable. The hotel staff were welcoming and attentive. Spacious and clean rooms, full free breakfast bar. Would certainly stay again and recommend.

Was this review helpful? Yes 1
GeneralManager670, Manager at Holiday Inn Express Hotel & Suites Dallas Park Central Northeast, responded to this review

Thank you for taking the time to acknowledge the efforts of our hardworking staff to be as attentive and welcoming as possible. It is so rewarding to hear that we were able to provide a clean and comfortable experience. We look forward to seeing you again! More 

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