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Holiday Inn Express Hotel & Suites Dallas Park Central Northeast

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9089 Vantage Point Dr., Dallas, TX 75243 (Formerly Hawthorn Suites)
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Holiday Inn Express Hotel & Suites Dallas Park Central Northeast
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Holiday Inn Express Hotel & Suites Dallas Park Central Northeast
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65 reviews from our community

Traveler rating
    34
    11
    9
    8
    3
See reviews for
15
9
4
24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dallas, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 28, 2015

This is a decent hotel, but it lacked in customer service. The place is clean, however watch your steps as you walk throughout the hallways on the second floor. Carpet needs to be replaced and you could easily trip. Otherwise very comfy.

Was this review helpful? Yes 1
GeneralManager670, Manager at Holiday Inn Express Hotel & Suites Dallas Park Central Northeast, responded to this review

I am pleased to learn that we were able to meet your expectations in some ways and that you found our hotel decent and comfortable. However, I regret to hear that you weren't thoroughly impressed with our accommodations and services. We hope you'll return someday to see how we have addressed and improved upon these issues of convenience and hospitality. More 

Olathe
Top Contributor
108 reviews 108 reviews
23 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed February 15, 2015

Check in/out was great. Breakfast is good and breakfast area was always clean. They even give you drink and apps. night too. Rooms were comfortable with soft beds and a variety of pillows for your comfort. WIFI worked just fine. Within walking distance to Olive garden, red lobster,outback, and cheddars.

Was this review helpful? Yes 1
GeneralManager670, Manager at Holiday Inn Express Hotel & Suites Dallas Park Central Northeast, responded to this review

Thank you for leaving your five star rating of our hotel. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. We're glad you had a great time with us and we look forward to serving you again. More 

Meadville, Pennsylvania, United States
Senior Contributor
42 reviews 42 reviews
19 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed November 2, 2014

When I checked in to the hotel they had put me in a room on the first floor right near all the traffic areas. It was around 5pm and I could see they had originally wrote me down for a 3rd floor room and crossed it out. I told them I wanted a different room that 101 was just too... More 

Was this review helpful? Yes
GeneralManager670, Manager at Holiday Inn Express Hotel & Suites Dallas Park Central Northeast, responded to this review

I am sorry for any rudeness or insult that you encountered with this situation and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a... More 

Missouri City, Texas, United States
1 review
5 of 5 stars Reviewed November 2, 2014

We were at this hotel less than 12 hours. It was fine for what we needed. It seemed a little tired and in need of TLC. The back of the hotel was a bit dirty. The sidewalks had damaged tile and bottle caps. Our bed and pillows were comfortable and clean. It is fine for an overnight stay.

Was this review helpful? Yes
Dee S, General Manager at Holiday Inn Express Hotel & Suites Dallas Park Central Northeast, responded to this review

Thank you for choosing to stay with us during your stay in Dallas, we are excited to announce that we just recently started with our renovations which we expect to be completed by early January. We hope to have the opportunity to have you come and check out our hotel again once our renovation is completed. Thank you for your... More 

Waxahachie, Texas
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 14, 2014

We were at this hotel less than 12 hours. It was fine for what we needed. It seemed a little tired and in need of TLC. The back of the hotel was a bit dirty. The sidewalks had damaged tile and bottle caps. Our bed and pillows were comfortable and clean. It is fine for an overnight stay. Wouldn't chose... More 

Was this review helpful? Yes
GeneralManager670, Manager at Holiday Inn Express Hotel & Suites Dallas Park Central Northeast, responded to this review

Thank you for your review, your feedback, and your comments regarding your stay. It is so rewarding to hear that we were able to provide a clean and comfortable experience. It means a lot to hear from guests who are satisfied with all of our services and amenities. We are thrilled to hear that you enjoyed our high standards of... More 

Houston, Texas
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 29, 2014

I stayed here 2 nights to attend the State Fair and was pleasantly surprised. The bed and pillows were uber comfortable. The hotel staff were welcoming and attentive. Spacious and clean rooms, full free breakfast bar. Would certainly stay again and recommend.

Was this review helpful? Yes 1
GeneralManager670, Manager at Holiday Inn Express Hotel & Suites Dallas Park Central Northeast, responded to this review

Thank you for taking the time to acknowledge the efforts of our hardworking staff to be as attentive and welcoming as possible. It is so rewarding to hear that we were able to provide a clean and comfortable experience. We look forward to seeing you again! More 

Whitesboro, Texas
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 3, 2014

We chose to stay here because it was centrally located to several of the places we wanted to visit during the Labor day weekend. The personnel at the desk were very hospitible and took care of us right away. Our room was a suite with a jetted tub and the tub was HUGE! The suite was very nice with TVs... More 

Was this review helpful? Yes 1
GeneralManager670, Manager at Holiday Inn Express Hotel & Suites Dallas Park Central Northeast, responded to this review

Thank you for your compliments to our staff and high standards of hospitality. It is wonderful to hear of the great impression we made with our amenities and services. I am glad that you enjoyed the value and the convenient location of our hotel! We're glad you had a great time with us and we look forward to serving you... More 

Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed August 30, 2014 via mobile

The hotel itself is located within walking distance of some good places to eat and a quick drive to arboretum. The AC didn't work in our room so it got very hot and stuffy. We had to call down to the front desk 3 times to get somebody to come look at it(not sure if this was a minor language... More 

Was this review helpful? Yes
GeneralManager670, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas Park Central Northeast, responded to this review

I am so glad that you had such an enjoyable recent experience at our hotel and that we were able to accommodate you so well. It was our pleasure to serve you and we hope to again very soon. Thank you. More 

Olathe, Kansas
Top Contributor
95 reviews 95 reviews
81 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed August 15, 2014

I stayed in a king Suite and enjoyed it more than I thought that I would. The bed was very comfortable and the room very spacious. While I'm not a person that likes Holiday Inns, I would stay at this hotel if I was in the area.

Was this review helpful? Yes 2
Dee S, General Manager at Holiday Inn Express Hotel & Suites Dallas Park Central Northeast, responded to this review

We greatly appreciate your time to leave us a review, we are glad to hear that you enjoyed your suite and the bed was to your satisfaction. We always welcome our guests comments and reviews as this help us identify what we need to improve and celebrate what we are doing right. Again, Thank you for your review and we... More 

Oklahoma City, Oklahoma, United States
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed July 28, 2014

I made a phone call after booking online to confirm check in information; they were rude from our first encounter onward. We got to our room, the A/C was not working properly; during our entire stay, the room was uncomfortably warm and VERY stuffy. We made several phone calls to the front desk to let them know about the problem,... More 

Was this review helpful? Yes
Dee S, General Manager at Holiday Inn Express Hotel & Suites Dallas Park Central Northeast, responded to this review

It is indeed saddening to hear about your inconvenience during your recent stay at our Hotel. We deeply apologize for the lack of response from our staff in assisting you, or provide you with a solution. As valued guest, your opinion matters to us most as it notifies us of our shortcomings and achievement. Rest assured that your comments will... More 

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