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Holiday Inn Express Hotel & Suites Dallas Park Central Northeast

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9089 Vantage Point Dr., Dallas, TX 75243 (Formerly Hawthorn Suites)
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Holiday Inn Express Hotel & Suites Dallas Park Central Northeast
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75 Reviews from our TripAdvisor Community

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Dallas, Texas
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The total experience was very refreshing. The facility and amenities were very satisfactory. The staff did a marvelous job of correcting an error in a reservation that was made by an outside source. I am very pleased to give a very high rating.

Helpful?
Thank Bob H
Mike L, General Manager at Holiday Inn Express Hotel & Suites Dallas Park Central Northeast, responded to this review

Dear Bob H., We were happy to assist in correcting the mistake in booking. I apologize again for the deceitful tactics employed by some web sites. It can be very deceiving even to a trained eye! I am glad that your stay lived up to expectations and we look forward to being of service again the next time you are... More 

Vancouver, British Columbia, Canada
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 12, 2015 via mobile

This hotel is good for the dollar. The free breakfast was good, beds were decent, but do not count on the shuttle service. There seems to be a lack of communication between what they say they write down to actually being there to pick you up. Two days in a row they forget, but on the third day they were... More 

Helpful?
Thank PJACKS58
Mike L, General Manager at Holiday Inn Express Hotel & Suites Dallas Park Central Northeast, responded to this review

Dear PJACKS58, I just wanted to apologize again for our shortcomings. I know we had the opportunity to speak when you were here, and I am certainly glad that you enjoyed the rest of your stay. I deeply regret that we dropped the ball when it came to your work transportation. I feel you would have been able to give... More 

Tulsa, Oklahoma
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 11, 2015

The room we stayed in was spacious with a king size bed, full size sofa and fridge, microwave in small kitchen area. Even though it was just off expressway, and we were staying on that side, road noise was not a problem. Easy in and out. Had a very nice breakfast included....scrambled eggs, bacon, sausage, biscuits, gravy, pancakes and the... More 

Helpful?
Thank shejen123
Mike L, General Manager at Holiday Inn Express Hotel & Suites Dallas Park Central Northeast, responded to this review

Dear shejen123, Tahnk you so much for your 5-star review of the Holiday Inn Express Dallas Park Central NE. We are thrilled to hear of the amazing experience you had during your trip. We strive to provide that 5-star service to all of our guests, so we love to hear it when we succeed! We hope to see you again... More 

Dallas, Texas
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed November 17, 2015

I checked in here because I was having a/c problems at home. I forgive the construction, but not how the hotel handled it. I have stayed at Holiday Inn Express all over Colorado and they where perfect for my husband and I. However this one didn't hit the mark. I found out the water would be off between 11am and... More 

Helpful?
Thank Sheryl J
GeneralManager670, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas Park Central Northeast, responded to this review

I am very sorry to hear that you experienced such unusual circumstances and inconveniences during your most recent stay with us, especially that we were not able to address the issues and misunderstandings right away. We value your opinion and suggestions for improvement as these comments help us to improve upon the guest experience at our hotel. Thank you for... More 

Wrentham
Level Contributor
5 reviews
3 hotel reviews
2 of 5 stars Reviewed November 3, 2015

There was construction debris all around and there were lots of signs apologizing for the renovations, but it was obviously happening. I had no warning when I booked the room on the IGH web site that there would be lots of apology notes and lots of inconveniences. When I first arrived I saw parking spaces reserved for the nearby restaurant.... More 

Helpful?
Thank William K
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas Park Central Northeast, responded to this review

Dear William K, Thank you for sharing your thoughts about our hotel. We rely on guest feedback as this will allow us to improve wherever possible. Our hotel is committed to providing our guests with the highest quality services and facilities and I am truly sorry for the disturbance caused by the renovations that prevented you from having a pleasant... More 

Meadville, Pennsylvania, United States
Level Contributor
57 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed October 5, 2015

When I checked into the room I thought the smell was just cleaning fluid. However, the longer I stayed in the room the stronger it got. So I walked over to the Air Conditioner and stepped into soaked carpet. And I noticed that there were two dryer sheets stuffed into the air conditioning unit. Then I turned around and noticed... More 

Helpful?
Thank Bob L
GeneralManager670, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas Park Central Northeast, responded to this review

I am very sorry to hear that you experienced such unusual housekeeping circumstances and inconveniences during your most recent stay with us, especially that we were not able to address these issues and right away. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according... More 

Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed August 17, 2015 via mobile

This is my first time staying with Holiday Inn here in Dallas. I'm here for medical reasons and I was able to stay here with a discounted rate user Medical City Dallas for only $89/night. I've made reservations a month prior and although I was here much earlier than expected, they worked with me and gave me a suite for... More 

Helpful?
Thank Kero G
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 3, 2015

Sometimes an old hotel is tolerable, as long as the rooms are clean. However, this hotel is not only very rundown, it is dirty. The lobby floor was filthy, but they were "under renovation," so it was somewhat forgivable. Inside the room, however, there were stains on the sofa and carpeting. The carpeting was ripped up from the floor in... More 

Helpful?
1 Thank Kelly Y
GeneralManager670, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas Park Central Northeast, responded to this review

I am so sorry for the unfortunate incident that you experienced regarding the visit of unwelcome pests in your guest room. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. It is our sincere hope that you will one day return to see how your... More 

Las Vegas, Nevada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 17, 2015 via mobile

I was a little surprised that there was construction going on and I wish that hotels would notify you if this is the case. Luckily the work was confined to the downstairs lobby area and did not affect our room. I was slightly annoyed because I had booked 2 rooms but was told they could not give me 2 next... More 

Helpful?
Thank Melissa S
GeneralManager670, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas Park Central Northeast, responded to this review

We are super excited about the renovations and I'm so glad that they did not disturb the peacefulness of your stay. Your words mean a lot to us and will help us to recognize our strengths and weaknesses during the renovation process. Your comments have been addressed with our staff and we hope to see you again, soon. More 

Paramaribo, Paramaribo, Suriname
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 17, 2015

I visited this hotel during a business trip (3 day conference) and the place is very modern and very clean. Great conference room. Huge parking area, located just near the highway and walking distance to the railroad central. Really close to the city center but enough shopping and restaurants around.Trendy and stylish.

Helpful?
Thank Orlando M
GeneralManager670, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas Park Central Northeast, responded to this review

I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and service that we strive to show to each guest, during every stay. It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. We... More 

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