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Springhill Suites Dallas Downtown West End

3.0 of 5 Hotel   |   1907 North Lamar Street, Dallas, TX 75202 (Downtown Dallas)
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Ranked #76 of 189 Hotels in Dallas
A recent review
3 of 5 stars reviewed yesterday
CO-Heres_to_Life Denver, Colorado
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258 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Denver, Colorado
Top Contributor
55 reviews 55 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed yesterday NEW

This hotel is in a decent downtown location for some Dallas attractions. The hotel feels a little run down or at least not well maintained. Rooms are a decent size but feel dreary. The room AC units are noisy. The exercise room is really small and limited. They offer a shuttle for close drop off and pickup but it ends... More 

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2 reviews
3 of 5 stars Reviewed 1 week ago

The breakfast was particularly good. However, the hotel had a lot o problems with the televisions (even though they had DISH network). Aweful reception in the work out /fitness room (like only 5 channels worked right). If you are a fan of FoxNews, forget it. They did not have that channel. The 'kitchens' were small and had no flatware. The... More 

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Lebanon, Virginia
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a typical Marriott. Clean, in a decent location, friendly service, etc. The rooms are a little dated but it's nothing bad. Having the shuttle service was great! Everyone was incredibly friendly and helpful.

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Half Moon Bay, California
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hotel was located in a good area and close by restaurants. Breakfast was good and again consistent with other Marriott properties. WiFi in room was pretty decent. Large area for working and kitchen area too. Bed was pretty comfortable. They also had shuttle service to other hotels which was really nice.

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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

The staff was great - they were all very friendly and helpful. I gave only 3 for the cleanliness because the pool was pretty gross. The room was decent. The size was great, but the sofa bed was uncomfortable and the bathrooms were super noisy - I'm surprised everybody doesn't wake up when a toilet flushes. The breakfast was average.... More 

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Puerto Rico
Top Contributor
52 reviews 52 reviews
28 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 3 weeks ago

While travelling for business, I’ve spent weeks at this hotel. Overall, I’ve found it to be an acceptable hotel that, outside of friendly front desk staff, doesn’t excel in any particular area. Breakfast: You get what you pay for, and breakfast is free. Having spent weeks at this hotel, I can confidently say that the same exact thing is served... More 

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Jeff D, General Manager at Springhill Suites Dallas Downtown West End, responded to this review

Thank you for taking the time to write a review. Sincerely, Jeff Durham General Manager More 

Austin, Texas
Contributor
12 reviews 12 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 8, 2014

This was a great hotel. We stayed for a conference at the Convention Center, and it was perfect. The room was large and well-arranged. There was a desk, kitchenette, table and chairs, sofa bed, and two double beds in each of our rooms. The breakfast was better than the average "included" breakfasts at other hotels. I have to eat gluten-free,... More 

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Manila, Philippines
1 review
4 of 5 stars Reviewed November 6, 2014

Was hesitant to go to Dallas alone for a conference this week… booked this hotel months ago on points and only after did I check the reviews. I saw that a lot of people had comments about the aircon and the surrounding area. I agree, the surrounding area is not too safe and there is very little to do. But... More 

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Mansfield, Massachusetts
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 6, 2014

This is a big, impersonal hotel with no special amenities. But it is in a terrific location for those who want easy access to the Sixth Floor Museum, the core of the historic area shopping, and American Airlines Center (home to the Dallas Mavericks and Stars). We picked this place for location and were not disappointed. Our room was clean... More 

Was this review helpful? Yes 1
Jeff D, General Manager at Springhill Suites Dallas Downtown West End, responded to this review

Thank you for taking the time to write a review. I am glad our location worked for your trip. Our complimentary breakfast does include a seletion of breads, bagels and cereals. We also offer eggs, sausage, cheeses, fruits, hot oatmeal, a variety of juices and milks and a waffle station on weekends. We belive it is a great selection, especially... More 

Brisbane, Australia
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 5, 2014

After arriving two days after my friends I rocked up to this hotel, the lobby looked ok they had a safety deposit box. The room was rather dated, we had two beds and one sofa bed. I had the sofa bed, in the sofa bed my friend found a condom out of the wrapper. I think the rooms need updating... More 

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Jeff D, General Manager at Springhill Suites Dallas Downtown West End, responded to this review

Thank you for taking the time to write a review. I sincerely apologize for the item you found in the sofa bed. Our housekeeping staff does go through the sofa bed cushions as part of their cleaning checklist and this should have been found by our team. I have gone through all of our guest issues over the last 2... More 

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Additional Information about Springhill Suites Dallas Downtown West End

Address: 1907 North Lamar Street, Dallas, TX 75202
Location: United States > Texas > Dallas > Downtown Dallas
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Springhill Suites Dallas Downtown West End 3*
Number of rooms: 149
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Also Known As:
Springhill Suites Dallas Downtown West End Hotel Dallas
Dallas Springhill Suites
Hotel Style:
#56 Business Hotel in Dallas

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