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All 188 Dallas hotels

Springhill Suites Dallas Downtown West End

3.0 of 5 Hotel   |   1907 North Lamar Street, Dallas, TX 75202 (Downtown Dallas)
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Springhill Suites Dallas Downtown West End
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Ranked #72 of 188 Hotels in Dallas
A recent review
4 of 5 stars reviewed yesterday
ConnecticutMichelle Canton, CT
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247 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Canton, CT
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed at this Springhill Suites 10/17-10/19/2014 and requested a high floor (per other Trip Advisor review hints) with a view. Got room 1004 and the view was decent, the elevators were fast, the check-in and check-out were great, the room was CLEAN and neat and the hot water in the shower was super-hot with good pressure. Beds and pillows were... More

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Denver, Colorado
Top Contributor
87 reviews 87 reviews
21 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

After spending two weeks on the road in Texas staying at all Marriott hotels thus was our first springhill. Prices were not cheaper than the other hotels so not sure why this one didn't feel as good. I think it is the age of the property. The rooms felt old and dark. My main concern is to communicate how noisy... More

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Jeff D, General Manager at Springhill Suites Dallas Downtown West End, responded to this review

Thank you for taking the time to write a review of the SpringHill Suites Dallas West End. I apologize you had issues with the air conditioning unit. We are in the process of changing out some of the older units and replacing them with a unit that is not as loud. I aprreciate the kind comments in regards to our... More

New York
Contributor
14 reviews 14 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel is half block from West End bar and restaurants. It is also a 9 minute walk from the American Airlines arena. It is about a 5 minute walk from high-end restaurant row on Main Street. I agree with some of the reviewers about the area being sketchy. I think it comes with the territory when you stay in any... More

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Jeff D, General Manager at Springhill Suites Dallas Downtown West End, responded to this review

Thank you for the great review. Sincerely, Jeff Durham General Manager More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Hotel is ok, but there is no parking. The parking lot across the street has several people dressed as attendants collecting money; however they do not work for the parking lot company - THIS IS A SCAM - the 2nd night of our stay there were several police cars parked in the lot dissuading people congregating in the same parking... More

Was this review helpful? Yes 2
Jeff D, General Manager at Springhill Suites Dallas Downtown West End, responded to this review

Thank you for taking the time to review our hotel. It was great to learn you felt the hotel met your needs. I apologize that you had issues with public parking while visiting downtown Dallas, Texas. Our hotel, like most downtown hotels, does not offer complimentary parking. We do offer valet parking to help minimize some of the issues you... More

Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

I stayed only for a night. Hotel location was great: 20 mins to AirPort, 15 to Everywhere you want to go shopping, business, etc. Staff was efficient and helpful. Room clean and spacious, a Little old furniture, nothing luxurious but that's what we just needed. Parking is an area to impruve but valet parking guys are very good also. Definitely... More

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Jeff D, General Manager at Springhill Suites Dallas Downtown West End, responded to this review

Thank you for taking the time to write a review. I will share your kind comments in regards to our staff. Sincerely, Jeff Durham General Manager More

NJ
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This hotel was pretty clean and had a good friendly staff. The girl working the desk late at night was friendly and gave me the fastest check in i think ive ever had in my entire life. The room was also large and spacious. Free wifi is hugely appreciated and has ok speed. The issues: Parking garage across street. No... More

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Jeff D, General Manager at Springhill Suites Dallas Downtown West End, responded to this review

Thank you for taking the time to write a review on our hotel. We appreciate the kind comments in regards to our staff and hotel. Our hotel, like most large downtown areas, does not have complimentary parking. We offer valet services for a fee and we do have complmentary parking for unloading and loading in our on-site garage. There are... More

Houston, Texas
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The service was great. The front desk lady was always really helpful when we had questions about how to get from the hotel to our office location and other restaurants in the area. The location is awesome! Easy walk to West End area with nice restaurants. My coworker and I were able to walk to restaurants at night, which was... More

Was this review helpful? Yes 1
Jeff D, General Manager at Springhill Suites Dallas Downtown West End, responded to this review

Thank you for taking the time to write a review of the SpringHill Suites Dallas West End. I will pass along your kind comments regarding our staff to our team. Sincerely, Jeff Durham General Manager More

Norman, Oklahoma
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 of 5 stars Reviewed September 17, 2014

This location is the perfect location for a concert at the House Of Blues. That is the last thing GREAT I will say about this hotel! It started when we arrived I was asked what company I was traveling with. I said I am not this time and there was a quiet sigh after. I then explained that I usually... More

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Jeff D, General Manager at Springhill Suites Dallas Downtown West End, responded to this review

Thank you for taking the time to write a review and share your experience at our hotel. Our front desk staff does take the time to ask our travelers what company they are traveling with. Several companies have negotiated rates with us and it gives us the opportunity to possibly offer our guests a better rate and also track how... More

New York
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 6, 2014

This place was good. Nothing spectacular, but what you'd expect from a chain like Marriott. Could use some minor upgrades here and there, but really nothing major. Staff was good, again could use a little extra training here and there as well.

Was this review helpful? Yes
Jeff D, General Manager at Springhill Suites Dallas Downtown West End, responded to this review

Thank you for taking the time to write a review of our hotel. Sincerely, Jeff Durham General Manager More

Cheyenne, Oklahoma
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 2, 2014

We visited Dallas for our anniversary and decided to stay somewhere that was within walking distance of the things we wanted to see. The hotel was older but still clean and the staff was friendly. Rooms were spacious and quiet. The Valet parking was rather expensive but we found it convenient and the attendants were very nice and helpful. We... More

Was this review helpful? Yes
Jeff D, General Manager at Springhill Suites Dallas Downtown West End, responded to this review

We appreciate you taking the time to write a review of the SpringHill Suites Dallas West End. I will pass on your kind comments regarding our staff to our team. Thank you for choosing our hotel while you were visiting the area and we hope to see you again soon. Sincerely, Jeff Durham General Manager More

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Additional Information about Springhill Suites Dallas Downtown West End

Address: 1907 North Lamar Street, Dallas, TX 75202
Location: United States > Texas > Dallas > Downtown Dallas
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Springhill Suites Dallas Downtown West End 3*
Number of rooms: 149
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Also Known As:
Springhill Suites Dallas Downtown West End Hotel Dallas
Dallas Springhill Suites

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