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Springhill Suites Dallas Downtown West End

3.0 of 5
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1907 North Lamar Street, Dallas, TX 75202
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Dallas World Aquarium
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1 room 1 guest
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Springhill Suites Dallas Downtown West End
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311 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bedminster, New Jersey
Level Contributor
3 reviews
3 of 5 stars Reviewed 4 days ago NEW

Good: The bedroom was spacious and well laid out and the hotel pricing is reasonable. The room had an adequate work station and there was plenty of outlets at both the work station and at the separate bed space. The second floor working site/breakfast dining room is adequate but dated (note there were only a few outlets in the room... More 

Was this review helpful? Yes
Joe T, General Manager at Springhill Suites Dallas Downtown West End, responded to this review

On behalf of all the staff here at SpringHill Suites Dallas Downtown/Westend, we’d like to thank you for choosing to stay with us. Our staff cares what you think and always goes out of our way to make your stay as enjoyable and comfortable as possible. With that said we noticed that on Tripadvisor, which you were kind enough to... More 

New York City, New York
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I visited Dallas overnight to see a show at the House of Blues. I picked this hotel because it was walking distance and seemed nice. It was perfect for my needs. Very clean and wonderful staff at the front desk, Jay in particular. No noise at all during my stay. I had an early flight so I couldn't try the... More 

Was this review helpful? Yes
Joe T, General Manager at Springhill Suites Dallas Downtown West End, responded to this review

Thank you for taking the time to complete a review of the SpringHill Suites Dallas Downtown/ West End. I have shared your comments with our team. Sincerely Joe Torres General Manager More 

Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 1 week ago

Pros: staff was great, breakfast was good, location is very ideal Cons: Construction on our floor very early in morning every single day that we stayed here for 4 nights! Many times only one elevator was in service so we had to wait 10-15 mins along with other megafest attendees. Restaurants around hotel have loud karaoke into the wee hours... More 

Was this review helpful? Yes
Joe T, General Manager at Springhill Suites Dallas Downtown West End, responded to this review

On behalf of all the staff here at SpringHill Suites Dallas Downtown/Westend, we’d like to thank you for choosing to stay with us. Our staff cares what you think and always goes out of our way to make your stay as enjoyable and comfortable as possible. With that said we noticed that on Tripadvisor, which you were kind enough to... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Spent two nights here, the room was clean, the location is great, close to everything. The staff was friendly. I only have good things to say about Springhill Suites. I didn't have their breakfast so I cant make any comments about it, but everything else was up to my expectations. Would definitely go back!

Was this review helpful? Yes
Joe T, General Manager at Springhill Suites Dallas Downtown West End, responded to this review

Thank you for taking the time to complete a review of the SpringHill Suites Dallas Downtown/ West End. I have shared your comments with our team. Sincerely Joe Torres General Manager More 

Houston, Texas
Level Contributor
44 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is in a prime location, within walking distance to several restaurants, the Dallas Aquarium, and the Perot Museum of Science. The hotel itself is what you would expect of a Marriott Springhill Suites, but the rooms are relatively spacious with a sitting area and little table separated from the sleeping area and bathroom. I will say the air... More 

Was this review helpful? Yes
Joe T, General Manager at Springhill Suites Dallas Downtown West End, responded to this review

Thank you for taking the time to complete a review of the SpringHill Suites Dallas Downtown/ West End. I have shared your comments with our team. Sincerely Joe Torres General Manager More 

Bentonville, AR
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I'm agreeing with most reviewers after staying here recently. The rooms and the hotel in general need attention. The lobby is ok, they had cold water complementary which I enjoyed when we first came in. But then I got into the elevator. The elevators are old slow and beat up and honestly, dirty. Every time we got in there was... More 

Was this review helpful? Yes 1
Joe T, General Manager at Springhill Suites Dallas Downtown West End, responded to this review

Dear Justfine7890, Thank you for taking the time to complete the Trip Advisor review in regards to your recent stay at the SpringHill Suites Dallas Downtown/West End. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for hotel condition.We... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Enjoyed...Room was clean and spacious. Love the salt water pool. The staff was super friendly. Right across from the Aquarium. The continental breakfast was very tastie with and ample supply of coffee. Would recommend to all my friends.

Was this review helpful? Yes
Joe T, General Manager at Springhill Suites Dallas Downtown West End, responded to this review

Thank you for taking the time to complete a review of the SpringHill Suites Dallas Downtown/ West End. I have shared your comments with our team. Sincerely Joe Torres General Manager More 

Greenville, South Carolina
Level Contributor
55 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Ok I will have to say I didn’t like this place too much to start with but once I figured out the area it was much better. We stated at The Springhill Suites on Aug. 1 while in Dallas visiting the granddaughter. We were going to the aquarium and decided to stay Sat night and get to the aquarium at... More 

Was this review helpful? Yes
Joe T, General Manager at Springhill Suites Dallas Downtown West End, responded to this review

Thank you for taking the time to complete a review of the SpringHill Suites Dallas Downtown/ West End. I have shared your comments with our team. Sincerely Joe Torres General Manager More 

Killeen, Texas
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

All the staff was awesome, rooms was clean, pretty decent hotel. The hotel is in the middle of the city with many attractions near by to include the Dallas Aquarium which is literally across the street. I wasn’t a fan of the of valet parking, not because of the staff but because I had a huge truck to drive in... More 

Was this review helpful? Yes
Joe T, General Manager at Springhill Suites Dallas Downtown West End, responded to this review

Thank you for taking the time to complete a review of the SpringHill Suites Dallas Downtown/ West End. I have shared your comments with our team. Sincerely Joe Torres General Manager More 

1 review
5 of 5 stars Reviewed 4 weeks ago

In case you haven't heard, the core of Dallas has been rapidly transforming, and now is vibrant. However, this transformation is of course not 100% complete, so I think some of the negative reviews are from people not used to such "big city" inconveniences. For the record I never felt at all uncomfortable. This hotel is right next to the... More 

Was this review helpful? Yes
Joe T, General Manager at Springhill Suites Dallas Downtown West End, responded to this review

Thank you for taking the time to complete a review of the SpringHill Suites Dallas Downtown/ West End. I have shared your comments with our team. Sincerely Joe Torres General Manager More 

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