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Springhill Suites Dallas Downtown West End

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1907 North Lamar Street, Dallas, TX 75202
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Springhill Suites Dallas Downtown West End
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293 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Louisville, Kentucky
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed yesterday NEW

Great location, close to downtown. Staff was awesome. Very friendly. Rooms a bit outdated but comfortable and sizable. Several restaurants in the area will deliver. Air-conditioning did not cool as much as I would have liked. Seems to have been pre-set at around 72 to 73 degrees. Was very hot outside so possibly just wasn't cooling enough. I like it... More 

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Oklahoma City, Oklahoma
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

I have the Marriot Rewards program so staying here was nice to earn points. Close to the West End which was cool but found taking a cab to Uptown was a better experience! Lots to do with cool bars. This hotel was clean, renovated and modern for a decent price. Staff were excellent!

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Houston, Texas
Level Contributor
70 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stay here each year for an industry convention. This year was particularly nice because of the staff. Alexa at the front desk kindly upgraded our room at no expense to us. Billy, Evan and Brandon, as well as a gal that I failed to get her name, were all excellent valet attendants. Kandis checked us out with a smile.... More 

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Philadelphia, PA
Level Contributor
55 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed in this hotel for five nights in June 2015. It is a typical extended stay type property with good sized rooms and the decor and comfort you would expect from a Springhill Property. (1) Check in was easy and pleasant. The young ladies at the front desk were really great. I wish I remembered the name of the... More 

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Novi, Michigan
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I wanted an inexpensive hotel room near downtown, and this place certainly filled the bill. Overall, I was please with my choice, although a couple of improvements would really help this place. One, my room definitely lacked charm, and would really benefit from some artwork on the walls. Second, the heater/air conditioner was obnoxiously loud, and I had to turn... More 

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Midland, Texas
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Great hotel for downtown events and evenings in the West End. Rooms are being renovated and the front desk staff was always readily available for help. They have a beautiful outdoor pool, on the second floor, giving you a rooftop atmosphere and Texas sunshine while the building offers protection from wind. It is quiet and private, a welcome spot to... More 

Was this review helpful? Yes 1
Jeff D, General Manager at Springhill Suites Dallas Downtown West End, responded to this review

Thank you for taking the tim to complete a review of our hotel. We really appreciate all the kind comments in regards to our hotel. I hope if you are in the area again in the future, you will choose our hotel for your lodging needs. Sincerely, Jeff Durham General Manager More 

Whitehall, Pennsylvania
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

As a Marriott Rewards member for 17 years and a platinum member for the last 4 or 5, I've stayed at Marriotts all around the world. Marriott rarely lets me down- you know exactly what you're in for at each level property and their service is usually consistent and unsurpassed. This hotel tells a different story, from long black hairs... More 

Was this review helpful? Yes 3
Jeff D, General Manager at Springhill Suites Dallas Downtown West End, responded to this review

Thank you for taking the time to write a review of our hotel. I sincerely appologize for the various issues you outlined in your review. I wish we had the opportunity to speak with you while you were a guest of ours so we could have had the opportunity to try and address these concerns. Once again, thank you for... More 

San Antonio
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The location of this hotel is great for day activities. It is within walking distance to many attractions - Perot Science Museum, Dallas Aquarium, etc. It's also a close drive to the West Village, Arts District, uptown, and the zoo. The parking across the street is $5 per day for hotel guests. We arrived on a Tuesday night and it... More 

Was this review helpful? Yes 1
Jeff D, General Manager at Springhill Suites Dallas Downtown West End, responded to this review

Thank you for taking the time to review our hotel. I am glad you found several of the available attractions in the area. Our security does continually make rounds throughout the hotel in an effort to ensure our guests are not disturbed by anyone. I apologize you were approached outside of our hotel. Thank you again for taking the time... More 

Kincardine, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 26, 2015 via mobile

Stayed for a wedding which was close by. Hard to get the front desk to let us borrow a wine opener even though I promised to bring it back! Walking distance to bars & restos. Nothing spectacular to report.

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Jeff D, General Manager at Springhill Suites Dallas Downtown West End, responded to this review

Thank you for taking the time to write a review. I am glad you were able to borrow one of our wine openers. We keep several available at the front desk and lend them out with the promise to return them. Thank you again for writing a review. SIncerely, Jeff Durham General Manager More 

Orlando, Florida
Level Contributor
217 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed May 22, 2015

This hotel is pretty good. Excellent rooms, excellent stuff, couldn't have asked for anything more. And it's very close to the JFK things, and the West end restaurants and the aquarium is the next block over. Definitely recommend it.

Was this review helpful? Yes 1
Jeff D, General Manager at Springhill Suites Dallas Downtown West End, responded to this review

Thank you for taking the time to write such a kind review of the SpringHill Suites Dallas West End. We hope that you will choose our hotel again if your travels bring you back to the area. Sincerely, Jeff Durham General Manager More 

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