I was here on business. The staff is outstanding, especially the blonde front-desk manager. They gave me rides to where I needed to go and really went out of their way to make me feel comfortable. The housekeeper was very cordial (although she only spoke Spanish, but it gave me an excuse to practice my Spanish). Room was very clean,... more

Generally acceptable... Good breakfast, clean room, good bed... Being a business traveler, I am interested in how well the property suits the business traveler. Here's where they failed. The staff seems untrained or unsupervised. When I arrived, I was greeted with a ""Hey,Hey,Hey" and thy weren't particularly helpful. The room desk chair is to short for the desk making it... more

Came to Dallas to see a couple of Texas Ranger Baseball games with two other 50+ adult friends. The area is far from the ballfield in Arlington but close to most of the nightlife and restaurants that Dallas has to offer. The pool is small and the gym is marginal, but the amount of space in the suite made up... more

Went last weekend for a getaway trip. Everything was fine with our stay. This is our 3rd stay at West End Springhill. Staff was very helpful. Convenient to several restaurants. The Dallas World Aquarium is a short block away and definitely worth a visit. We ate at Landry's and RJ, enjoyed both, however ate at Hoffbrau Steak House and I... more

This hotel isn’t luxurious, but it is clean and comfortable. All the staff members we encountered were friendly and helpful. Our room was a nice size and we enjoyed having a sofa in the room as well as a mini-fridge. The bed was very comfortable. The window unit air conditioner worked better than most window type units and kept the... more

I am surprised how high this hotel is ranked. I found the staff to be rude and distracted. During two different conversations with two different front desk employees, I was asking a simple question and they anwsered the phone while I was talking! The air conditoner simply made the room more humid and everything felt damp. The rooms are down... more

I travel quite frequently for business and I have stayed at my fair share of hotels and this was by far one of the worst experiences I've had. I stay at Marriott's as much as possible because I am a member of their rewards program and there arent very many hotel choices in downtown Dallas. I was scheduled to be... more

I stayed in this hotel for one week recently on a business trip. The hotel is located in the West End of Dallas, which is less impressive than it was 5-10 years ago. However, the location is still near several restaurants (the ones that haven't closed - a sign of the economic times and the other areas of downtown Dallas... more

Spent 9 nights at Springhill and found hotel to be in a cracking location. All the staff were a joy. My son & I were Dallas to attend 3 Dallas Stars Ice Hockey games & also pick up a Dallas Mavericks basketball game so location was perfect for American Airlines Centre. Used car park acroos the street as only $8... more