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The Magnolia Hotel Dallas

#13 of 192 Hotels in Dallas
Certificate of Excellence
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1401 Commerce St., Dallas, TX 75201
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1 room 1 guest
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2,651 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed today NEW

From the moment my sister and I arrived at the hotel, the service was great. The valet attendants were polite and professional, although it would be nice if they had name tags. Our room was great. We were there during the same week as the Mary Kay convention, so it was packed, which is why we had to upgrade our... More 

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Toronto, Canada
1 review
1 of 5 stars Reviewed 2 days ago NEW

I contacted the housekeeping manager (Kevin Beaver) after finding that my Michael Kors watch had been stolen. He stated he was going to look into it and has been avoiding my calls ever since. A police report has been filed and I have also left a message for the CEO. This has been ongoing for 3 months and I continue... More 

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texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Went to a wedding in Dallas and because The Joule was sold out we stayed at Magnolia. The AC is working very poorly, the entire night it sounded like someone is takings shower next door and their bed was so ridiculous - if one person moved just a little the entire bed would move. Pillows were bad also. I wish... More 

Was this review helpful? Yes
Ryan E, Public Relations Manager at The Magnolia Hotel Dallas, responded to this review

Hello texas2th, First off, thank you for choosing our hotel out of all of the options available to you, we were happy to have you. Sorry about the noisy air conditioners, as we continue to upgrade our hotel, this is something we will keep in mind. If you choose to stay with us again, feel free to contact the front... More 

australia
Level Contributor
53 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Booked a queen room for 3 night prior to our return to Oz and was given a room on the 24th floor, the room had no view as it faced other rooms an the opposite wing. the room had been a office for a CEO and a lot of the existing timber wall panelling remained,the ceilings were also very high... More 

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Ryan E, Public Relations Manager at The Magnolia Hotel Dallas, responded to this review

Hello bigwilie_4163l, First off, thank you for choosing our hotel out of all of the options available to you, we were happy to have you! We are glad you liked the existing timber wall paneling and high ceilings, we try to make the rooms look as impressive as possible. Thanks again for the great review and we hope to see... More 

Houston, Texas
Level Contributor
31 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here one night for Rolling Stones Concert. They upgraded our room and it was such a nice stay. Comfy beds. Love the history of the hotel. They only have valet parking. Complimentary breakfast and Wi Fi. I would stay here again and recommended it to anyone.

Was this review helpful? Yes
Ryan E, Public Relations Manager at The Magnolia Hotel Dallas, responded to this review

Hello lea29, We are so glad that you enjoyed your stay with us and really appreciate you writing such a great review. How was the concert? Did they play Paint it Black? That was always my favorite! Thanks for staying with us and for writing this great review, we hope to see you again! Regards, Ryan More 

Manchester, Vermont
1 review
1 of 5 stars Reviewed 6 days ago NEW

The staff has lied to me and my company on several accounts, brushed me off when money was taken from my account without my notification weeks after our stay, no apology whatsoever and they continue to take money from my account. They are unorganized, ignorant and disrespectful people and our area will never stay here again for our annual conventions.

Was this review helpful? Yes
Ryan E, Public Relations Manager at The Magnolia Hotel Dallas, responded to this review

Hello Alexandria R, I am so very sorry to hear about your continued problems with our hotel. We absolutely do no want any of our guests, past or current, thinking they are being taken advantage of. Please feel free to contact management and give them specifics so that we may get to the bottom of this. We hope to hear... More 

Ft Worth
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Stayed with a big group of friends and family for a friends wedding this past Valentines day. We checked in on Friday around 5 and they were understaffed, waited about 20 min. to finally talk with them. They had an issue with my reservation, since I had talked with a sales person about getting a block price, being with the... More 

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Ryan E, Public Relations Manager at The Magnolia Hotel Dallas, responded to this review

Dear Charles S, We're so sorry to hear you did not enjoy your stay with us in February. We appreciate you taking the time write a review. We'd really like to talk with you and follow up. If you could contact our hotel Manager at your earliest convenience, we'd be more than willing to discuss your experience in further detail.... More 

Charlotte, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I look for and expect great service in the hospitality industry and the service provided at this establishment was exemplary. From check-in to check-out my experience was seamless. From recommendations to restaurants to travel arrangements, staff were always available to provide answers and service. This is definitely an accommodation that I will be revisiting!!!

Was this review helpful? Yes
Ryan E, Public Relations Manager at The Magnolia Hotel Dallas, responded to this review

Dear w23577532, We think your review was phenomenal! Thanks for making our day. Both the honor and pleasure is ours to serve our guests; we're pleased you approve! Next time you're in town; let's do it again! Thanks again...travel safe. Best, Ryan More 

Orange, California
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 1 week ago

The girl at check-in was terrific and very nice. Hotel looked nice. Comfortable bed and pillows BUT the A/C was way too loud and blew air directly at bed which made it hard to sleep. Room was way too warm without A/C running. Bartender at bar was terrible. We ordered both drinks off bar menu and both were made with... More 

Was this review helpful? Yes
Ryan E, Public Relations Manager at The Magnolia Hotel Dallas, responded to this review

Dear JohnG-travel, 2 stars!?! We can do way better than that. We apologize your experience at the bar put a damper on your evening. We thank you for your feedback and you can rest assured we have communicated your experience with our staff. Please come back and see us again; we'd love to make it up to you! Travel safe.... More 

Fort Worth, Texas, United States
Level Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a quaint, boutique type hotel in the heart of downtown Dallas. The staff are incredibly accommodating and really work hard to make you happy. I have stayed here twice as part of a large convention, which means they were booked to capacity, and they still exceeded our expectations. Clean, nicely decorated, air worked well, comfy beds and pillows.... More 

Was this review helpful? Yes
Ryan E, Public Relations Manager at The Magnolia Hotel Dallas, responded to this review

Hello thescottfam, Thank you so much for staying with us and for taking the time to write this great review! We are so glad our staff was accommodating and that you took full advantage of all we had to offer - like the milk and cookies! We hope the next time the convention takes place you choose to stay with... More 

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