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InterContinental Dallas

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15201 Dallas Parkway, Dallas, TX 75001
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InterContinental Dallas
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InterContinental Dallas
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512 reviews from our community

Traveler rating
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    182
    115
    55
    35
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Richmond, Virginia
Contributor
12 reviews 12 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed yesterday NEW

So were in town for the CMA's hotels dated but clean. Stayed on the 15th floor two-story suite a little disappointed hardly any hardly any water pressure rooms are huge but a big waste of space in fact only three receptacles to plug in your phone are accessories in the whole room. Views were incredible and plenty of places to... More 

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Dubai, United Arab Emirates
Contributor
12 reviews 12 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed twice at the beginning of April (3 x nights over a week). Checking in was a nightmare because there seemed to be some school sports event on and the lobby was filled with several sports teams all yelling at each other. Hearing the check-in staff was impossible. Nice upgrade to duplex suite(s) (Ambassador member) but being woken in the... More 

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Louisville, Kentucky
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here for a conference and was impressed. The staff was friendly from the front desk, wait staff, and cleaning staff. The room was large, updated, and clean. The meeting facilities were all clean with great service. This is a great place to host a conference.

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Knoxville, Tennessee
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel itself was fine, the bed comfortable, the room was spotless. Nothing specifically outstanding. I had no prior opinion of the Intercontinental brand of hotel. I was there as an attendee of a large conference 4 day/3 night. My main gripes was FOOD. - or lack thereof. Since I flew in from Love Field & took a taxi to... More 

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ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Kristy P, I appreciate you taking the time to share your recent experience with us. I am happy to hear that you found our bed to be comfortable and room spotless but sorry to hear that you were a bit frustrated with the "lack" of food. Please know that we offer a complimentary shuttle service within a three-mile radius... More 

Napa, California
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our room was very nice and always well cleaned! We ate in the restaurant and lounge, the food is fabulous! The continental breakfast and appies in the club room were well worth the money, not too mention th open bar at happy hours!

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ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear C S, Thank you for taking the time to provide us with such wonderful feedback regarding your recent visit. I am happy to hear that you found our accommodations to be nice, culinary options fabulous and that you enjoyed the open bar and continental breakfast in our Club Lounge. If your travels bring you back to Dallas, I hope... More 

Houston, Texas
Contributor
14 reviews 14 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The staff is fantastic. From the maid to the concierge great service! Always greeting with smiles and eager to help. Rooms are disappointing...average look,worn,chipped furniture. The TV has 25 channels and the room internet is ridiculously slow.The bad part is the appointed smoking areas....it is right by the entrance (way to close) and all the smoke enters the building. The... More 

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ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear sweetbabies2, I appreciate you taking the time to share your recent experience with us. I am happy to hear that you enjoyed our complimentary shuttle service and found our staff to be fantastic, I will most certainly relay your kind words to my team. As for our accommodations, I'm sorry to hear that you were disappointed and I'd like... More 

Normal, Illinois
Senior Contributor
49 reviews 49 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 4 weeks ago

When one thinks of the Intercontinental they immediately think of The Best. I immediately think of lavish lobbies, ideal locations and amenities that make you want to add days to your stay. Though this property had a large lobby, adequate restaurant and ok amenities, I felt as if I could have saved $100 and stayed at the Hilton. The free... More 

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ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Jason H, I appreciate you taking the time to provide us with such a detailed overview of your recent stay and I am sorry to hear that we did not fully meet your expectations. I am happy to hear that you would stay with us again but would like to apologize for the couple issues you experienced. We are... More 

Brisbane, Australia
Contributor
12 reviews 12 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for five nights for a conference recently. Check in was quick and easy with friendly staff. The room was spacious with a comfortable bed and large desk; reading chair etc. The only thing missing in the room was a safe which we thought was unusual for a hotel of this standard. When we inquired at reception, we... More 

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ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Guy R, Thank you so much for taking the time to provide us with such a detailed overview of your recent stay. I am happy to hear that you enjoyed our accommodations, lounge, gym, culinary offerings and on-site Starbucks but would like to apologize for the fact that your room was not equipped with a safe. We are currently... More 

Washington, Pennsylvania
Top Contributor
323 reviews 323 reviews
60 hotel reviews
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I see many reviews on this hotel referencing a "good location" and an "inconvenient location". Truth is it can be both. If you want to take a short walk to short cab ride there are many dining and a few shopping options. But, the hotel is situate such that it is NOT an ideal location. You will have to cross... More 

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ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear ozdess9, I appreciate you taking the time to provide us with some feedback regarding your recent stay. I am happy to hear that you found our hotel to be great, albeit not ideally situated, but would appreciate the opportunity to obtain additional information from you as to why breakfast was lacking. If you could please contact me at front.office@ihg.com,... More 

Oklahoma
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Intercontinental hotel is located perfectly in Dallas just minutes from everything!! Priced great for a family but with the amenities of a 4 Star hotel. People were great and you can get to Galleria Mall, North Central and great soul food with in minutes. We loved it!!

Was this review helpful? Yes
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Tmoney71, Thank you for taking the time to share your recent experience with us. I am happy to hear that you find our hotel to be perfectly located and of great value for your family. If your travels bring you back to Dallas, I hope you give us another opportunity to serve you. Respectfully, Stefan Huber General Manager More 

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