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InterContinental Dallas

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15201 Dallas Parkway, Dallas, TX 75001
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InterContinental Dallas
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InterContinental Dallas
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    557 Reviews from our TripAdvisor Community

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    Rating summary
    • Location
      4 of 5 stars
    • Sleep Quality
      4 of 5 stars
    • Rooms
      4 of 5 stars
    • Service
      4 of 5 stars
    • Value
      3.5 of 5 stars
    • Cleanliness
      4 of 5 stars
    Traveler tips help you choose the right room.   Room tips (105)
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    Elkins, Arkansas
    Level Contributor
    21 reviews
    13 hotel reviews
    common_n_hotel_reviews_1bd8 14 helpful votes
    5 of 5 stars Reviewed 6 days ago NEW via mobile

    My wife and I just finished a four-day stay, and everything was perfect. No, really. Everything. The room was very comfortable, well appointed and immaculate. The bed was very comfortable, and the bathroom was immaculate. Our room (standard) included a generous amount of space, a large desk, a nice flat-screen TV, and a comfortable chair. Carpet looked new. The view... More 

    Was this review helpful? Yes
    ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

    Dear BernieSkoch, Thank you so much for choosing to stay at the InterContinental® Dallas and for taking the time to provide us with such a wonderfully detailed overview of your experience. I am extremely happy to know that you had such a comfortable stay and enjoyed our accommodations and found our staff to be friendly and helpful. Please know that... More 

    Kearney, Nebraska
    Level Contributor
    14 reviews
    8 hotel reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    3 of 5 stars Reviewed 1 week ago via mobile

    Nice hotel. All of the staff was friendly and helpful. Rooms were ok, very limited TV stations, bathroom was not very nice, tub and lift fixture had rust. No robe in my room as stated. Room cleanings were very limited for my stay. Used a glass to drink some medicine in a powder form. They did not take that glass... More 

    Was this review helpful? Yes
    ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

    Dear jgibbs78, I appreciate you taking the time to provide us with such a detailed overview of your recent stay and I am terribly sorry to hear that you experienced several issues during your visit with us. I am happy to hear that you found our staff to be nice and friendly but would appreciate it if you could contact... More 

    Dallas, Texas
    Level Contributor
    6 reviews
    5 hotel reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    4 of 5 stars Reviewed 1 week ago

    I stayed here with family at the beginning of July and the front lobby where the front door is by the valet is nicely decorated they have a bar and restaurant to the right then the front desk. I checked in and they greeted me As a ambassador member which was nice. So the check-in was a easy breeze. I... More 

    Was this review helpful? Yes
    ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

    Dear HOTELNAZI92, Thank you for taking the time to provide us with such a detailed overview of your stay and for being such a loyal guest of our brand. I am very happy to hear that you found our hotel to be nice and enjoyed our accommodations, lounge and swimming pool. I'd appreciate it if you could contact me at... More 

    Saint Peters, Missouri
    Level Contributor
    14 reviews
    6 hotel reviews
    common_n_hotel_reviews_1bd8 8 helpful votes
    4 of 5 stars Reviewed 2 weeks ago

    My company is staying here for a conference. Overall, the hotel is nice. Good for a convention as far as space. Pros: nice rooms, comfortable beds, clean, friendly staff, nice pool, GREAT food. Cons: small beds, poor management in the bar, staff service is very slow (except for the restaurant), everything costs extra and it's expensive, no bathroom near hotel... More 

    Was this review helpful? Yes
    ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

    Dear laxsgirl, Thank you for taking the time to provide us with an overview of your visit with us. I am happy to hear that you find our hotel to be nice and good for a convention but regret that you are not enjoying our location. I want to point out that we do offer a complimentary shuttle within a... More 

    Level Contributor
    6 reviews
    4 hotel reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    3 of 5 stars Reviewed 2 weeks ago

    Huge building. Large food too expensive, otherwise beautiful location. Central location. Family reunion weekend. Shuttle service will not go more than 3 miles. We needed a cab to the hotel there and back

    Was this review helpful? Yes
    ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

    Dear Ms. Denise P, Thank you for taking the time to provide us with some feedback regarding your recent stay. I am happy to hear that you found our location to be beautiful and hope that you had a wonderful family reunion. If your travels bring you back to Dallas, I hope you give us another opportunity to serve you.... More 

    Willenhall
    Level Contributor
    28 reviews
    17 hotel reviews
    common_n_hotel_reviews_1bd8 23 helpful votes
    5 of 5 stars Reviewed 3 weeks ago

    My family stayed here overnight at the end of June on our way to San Antonio. What a Posh hotel! Comfy bed, massive rooms, impressive building altogether. Breakfast was marvellous. Best scrambled eggs I have ever tasted! A vast choice at the breakfast buffet. Helpful, friendly staff. Would definitely recommend.

    Was this review helpful? Yes
    ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

    Dear qtiepie2, Thank you so much for choosing to stay at the InterContinental® Dallas and for taking the time to provide us with such wonderful feedback. I am extremely happy to hear that you found our hotel to be posh and that you had the best scrambled eggs ever! I am also glad to know that you found our staff... More 

    Level Contributor
    8 reviews
    4 hotel reviews
    common_n_hotel_reviews_1bd8 5 helpful votes
    3 of 5 stars Reviewed 3 weeks ago

    We stayed at here for a family reunion. It was a good location for restaurants but traffic is pretty busy for walking. Rooms were clean and nice. Good water pressure in shower but our sink had hot water on right and cold left. Air conditioning had to be fixed then it was too cold and we couldn't adjust temp. My... More 

    Was this review helpful? Yes
    ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

    Dear elaine4biz, I appreciate you taking the time to provide us with some feedback regarding your recent stay and I am terribly sorry to hear that you experienced some issues. I'd appreciate it if you could contact me at front.office@ihg.com so that I can obtain your room information and have our maintenance team look into the sink and air conditioning... More 

    Vancouver, Canada
    Level Contributor
    36 reviews
    19 hotel reviews
    common_n_hotel_reviews_1bd8 39 helpful votes
    3 of 5 stars Reviewed 3 weeks ago

    I honestly expected more of this hotel maybe shouldn't have. I found the rooms okay but the lobby, pool area in need of work. The elevators were slow and hot. Brought my daughter on the trip and the pool was not what it seemed from the pictures. I found the staff nice but not what I would consider from a... More 

    Was this review helpful? Yes
    ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

    Dear Scott B, I appreciate you taking the time to express your concerns regarding your recent stay and I regret to hear that we did not meet your expectations. I'd appreciate it if you could contact me at front.office@ihg.com so that I can obtain more details as to how we may improve ourselves. Based on the information provided, I can't... More 

    Abilene, Texas
    Level Contributor
    135 reviews
    23 hotel reviews
    common_n_hotel_reviews_1bd8 56 helpful votes
    5 of 5 stars Reviewed 3 weeks ago

    Using Priceline.com to bid on a four-star hotel, my bid was accepted so I went into this hotel with no previous knowledge. I was greeted by the valet and bellman. The valet said there was no more free parking since there was a convention there. He said he would comp one night of valet since we did not have the... More 

    Was this review helpful? Yes
    ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

    Dear agertojl, Thank you so much for choosing to stay at the InterContinental® Dallas and for taking the time to provide us with such a great overview of your recent experience. I am very happy to hear that you found our bellman to be polite and that our front desk team made you feel welcome. I am also glad to... More 

    Hobe Sound, Florida, United States
    Level Contributor
    4 reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    2 of 5 stars Reviewed 3 weeks ago

    We are here for a conference for one week. Our room had issues from the moment we checked in. Room smelled of mold. Closet doors off tracks. had to call maintenance. They need to be replaced. One of the outlets was hanging almost out of the wall and was afraid to use. Carpets needed cleaned. Ironing board had a cover... More 

    Was this review helpful? Yes
    ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

    Dear Gregory S, I appreciate you taking the time to express your concerns regarding your recent visit and I am terribly sorry to hear that we did not meet your expectations and that you experienced so many issues throughout your stay. It is our responsibility to make your visit with us an enjoyable one and I regret that we failed... More 

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