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InterContinental Dallas

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15201 Dallas Parkway, Dallas, TX 75001
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InterContinental Dallas
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540 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dallas, Texas
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed yesterday NEW

Booked a room for the fireworks celebration on the 3rd of July. 2 adults 2 children. Because of the popularity of the event, we had to book a King with a roll-away. Arrived and checked in where there was confusion about the roll-away. Iterated that the reservation clerked had personal called the hotel to inquire about the availability and it... More 

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Cooper, Texas
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed yesterday NEW

Came for kaboom town celebration. The rooms were ok, a musty smell when first walking in. The hotel tries to be an upper class hotel. Don't care about all of that nonsense. Not very family oriented place but oh well. The biggest problem for us was their parking situation. You have a few choices. Free parking, which there is not... More 

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Travelers are raving about these Dallas hotels

Dallas, Texas, United States
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel surprised me. As it is an older property I didn't expect it to be as well kept. Pleasantly Surprised!!! the rooms are spacious and CLEAN!!! Views of Dallas from higher floors are breathtaking!!! Ask for a room facing downtown!! I didn't take the time to checkout the amenities other than the small nut beautifully decorated room for the... More 

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Springfield, Missouri
Level Contributor
37 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Overall nice hotel, front desk staff adequately professional and clean rooms. Accommodations that one would expect at this price therefore it is marked as average. Above average scores are earned and nothing screamed "come back" at this hotel. It is actually located in Addison, TX which is close to Dallas. The coffee ran out at the conference and was left... More 

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ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear MarWin3, I appreciate you taking the time to express your concerns regarding your recent visit and sorry to hear that we did not meet your expectations. It it our responsibility to make your stay an enjoyable one and I regret that we failed to do so. Please know that I will be speaking with our catering team regarding this... More 

Athens, Ohio
Level Contributor
70 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Got a great deal online, was a quality experience, clean and older full service hotel. Definitely above the mid-level hotel market, free wifi, and full service restaurant which means no free breakfast (drawback to many I'm sure). Nice fitness facility, sauna, and free fruit and snacks, nice business center with a host of services. Hotel also has excellent meeting and... More 

Was this review helpful? Yes
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Horse1988, Thank you for taking the time to share your recent experience with us. I am happy to hear that you got such a great deal and that you enjoyed our complimentary wifi, business center, workout facility and found our meeting and banquet space to be excellent. We hope to have the opportunity to welcome you again in the... More 

Level Contributor
6 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

The staff was wonderful and went over the top to make you happy. I was extremely unhappy with the overpricing of items at the hotel. For example, I bought a cup of watermelon and a deli sandwich for almost $14.00 dollars with no drink. The candy, drinks, and other items at the Starbucks (and the room frig) were very pricey.... More 

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ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Kim L, Thank you for taking the time to provide us with such a detailed overview of your recent visit and I am very happy to hear that you had a wonderful time at our hotel. I am happy to hear that you found our staff to be wonderful and went above and beyond to make you happy, I... More 

Frisco
Level Contributor
142 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a fabulous hotel with awesome staff. I attended a Luncheon for the city of Addison. The ballroom was beautiful and the staff was very accommodating. I required a non red meat meal and my request was met quickly and the meal was delicious. The sound quality in the room was great as well as the visual quality. The... More 

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ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear TenisheaT_13, Thank you so much for choosing to attend the luncheon for the Town of Addison at the InterContinental® Dallas and for taking the time to provide us with such wonderful feedback. I am very happy to hear that you found our hotel to be fabulous and staff awesome, I will most certainly share your kind words with my... More 

Raleigh, North Carolina
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at this hotel last week for a conference. I had a king bedroom with a desk and access to patio/roof area. The room was large and the furniture was nice and in good condition. The mattress and pillows were good. The bathroom was in good condition. Everything you might need was in the room including an iron and... More 

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ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear TarHeelBorn1, Thank you so much for choosing to stay at the InterContinental® Dallas during your conference and for taking the time to provide us with such detailed feedback regarding your stay. I am happy to hear that you enjoyed our accommodations and found our restaurant to be good and conference and meeting rooms excellent. I am sorry to hear... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I have been recently in this hotel and my opinion in general is good. The people are nice and very welcoming. The rooms have a good size, and the best thing in my opinion is the bed. Very comfortable. The bathroom is the weakest part of the room, but nothing to worry about. The only thing that i didn't like... More 

Was this review helpful? Yes
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear onothertraveller, Thank you for taking the time to provide us with such a detailed overview of your recent visit. I am happy to hear that you found our team to be very nice and welcoming and that you enjoyed our bed so much. I'd appreciate it if you could contact me at front.office@ihg.com so that I can obtain your... More 

London, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Check in was smooth though i had to have a room change as the first one had twin beds and i had booked a double. Hotel is far from anything if you don't drive though there is a shuttle service to the nearest eating place and food is always good in the USA. Hotel provided all that i needed and... More 

Was this review helpful? Yes
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Sophie N, Thank you for taking the time to provide us with some feedback regarding your recent visit. I am happy to hear that we provided everything you needed but would like to sincerely apologize for the fact that you were not given the correct room from from the beginning. If your travels bring you back to Dallas, I... More 

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