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InterContinental Dallas

4.0 of 5 15201 Dallas Parkway, Dallas, TX 75001
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InterContinental Dallas
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InterContinental Dallas
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492 reviews from our community

Traveler rating
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    108
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    35
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New Orleans, Louisiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

I want to give Kudos to Urzula the Director of Front Office, she was amazing. Urzula was so pleasant , hospitable,and really customer service oriented . We stayed in the hotel during the fury friends convention (wired) but it didn't take away from the hotel. We stayed on the 15th floor in nice room, thanks to Urzula. The parking lot... More 

Was this review helpful? Yes
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear RonnellW32, Thank you so much for choosing to stay at the InterContinental® Dallas and for taking the time to provide us with such wonderful feedback. I am extremely happy to hear that you had an excellent experience and that our hotel is one of the best you have ever stayed in. In regards to Urzula, she truly is amazing... More 

1 review
1 of 5 stars Reviewed 1 week ago

Dear people this hotel i would never recommend to anyone,they make so much noise that ur rest will not exist ! Trust me u better go to a cheap hotel and have a good rest then this one who they always move chers and throw doors and party always

Was this review helpful? Yes
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Lavi L, I appreciate you taking the time to express your concerns with us and I am extremely sorry to hear that you did not enjoy your stay. It is our job to make your visit as enjoyable as possible and I regret that the noise you encountered made for an unpleasant experience. I truly wish you would have... More 

Marshall, Michigan
Senior Contributor
49 reviews 49 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Staying in Dallas for a couple of nights, we chose the Intercontinental. We were warmly rec'd and quickly checked in. The hotel lobby is stylish and elegant. Our view from our 14th floor room was very good, not the typical a/c units you get at many other hotels. The room was spacious and tastefully decorated. There was a nice armoire... More 

Was this review helpful? Yes
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear TravelerAbroad2, Thank you so much for choosing to stay at the InterContinental® Dallas and for taking the time to provide us with such wonderful feedback. I am extremely happy to know that you found our lobby to be elegant, enjoyed our accommodations, view and Club Lounge. In regards to the glasses, please know that they were definitely washed and... More 

US
Top Contributor
93 reviews 93 reviews
20 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was the second time we have stayed at this hotel in the last 5 years. Both times we were very pleased. I am a little mystified by the few poor reviews. We found the hotel to be very nice. Nice large common areas. 3 shops: one is a bakery with coffee. The other two are sundry shops. Check-in night... More 

Was this review helpful? Yes
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear nonstop_8, I cannot thank you enough for proving us with such a detailed overview of your recent experience. It means a lot to us that you put the time and effort into such a review and please know that I will sharing this with my entire team. I am happy to know that you enjoyed our accommodations, breakfast and... More 

Sherman
1 review
3 of 5 stars Reviewed 2 weeks ago

We travel fairly often and really depend on reviews from sites such as this. That being said when I checked the complaints from the reviews section for this hotel there were a few issues, but what made me choose this hotel is that every review received a response. We have been in the room 5 minutes and already had to... More 

Was this review helpful? Yes
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Imbradm, I have just received your review and appreciate the fact that you decided to give us a shot despite some of the reviews you read. I am truly sorry that you had to change rooms and if you are still in-house, I'd appreciate it if you could contact me at front.office@ihg.com so that I can obtain your previous... More 

Alexandria, Virginia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My first time at the Dallas Intercontinental was great. Facility clean and friendly, and valet staff top notch. Gave us a courtesy ride on several occasions when we needed things outside the hotel. The concierge was great. She helped me find a local business to help with a last minute need. Also, the location is perfect for food fanatics, a... More 

Was this review helpful? Yes
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear leva G, Thank you so much for taking the time to provide us with such wonderful feedback regarding your recent stay. I am very happy to hear that you enjoyed our location, found our valet to be top notch and concierge great. I am sorry for the inconvenience that our restrooms caused you but they are currently under renovation... More 

Saint Joseph MO
Contributor
13 reviews 13 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Not what I normally expect from Intercontential, lobby is dated with old fixtures and odd retail shops. Going up to the rooms they have been updated partially but only cosmetic changes, my bathtub drain was broken, tub was rusting and hot water was never consistent. Again it is not horrible but it is a lot closer to a holiday inn... More 

Was this review helpful? Yes
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Matthewaaronflynn, I appreciate you taking the time to share your concerns with us and I am sorry to hear that we did not meet your expectations. I'm surprised to hear that you found our lobby to be dated as we recently completed a major renovation which included a new look for the lobby, ballrooms and meeting spaces, plus a... More 

Bixby, Oklahoma
1 review
2 of 5 stars Reviewed 3 weeks ago

I have never been so disappointed in a hotel. The king size bed I was supposed to have somehow manifested into two full size beds. Both were incredibly uncomfortable. The hot water in the shower was non existent. The worst part was that there seemed to be no heat in any part of the hotel whatsoever. The public restrooms were... More 

Was this review helpful? Yes
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear beddy_bear0411, I appreciate you taking the time to express your concerns regarding your recent visit and I am terribly sorry to hear that we did not meet your expectations. It is our responsibility to make your stay an enjoyable one and I regret that we failed to do so. I do appreciate the nice comments regarding our sheets and... More 

Atlanta
Senior Contributor
35 reviews 35 reviews
33 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Huge spaces on the ground floor reception area. Check in friendly and polite. No issues with the room, no noise. Water pressure good in shower, decent hairdryer, nice robe and slippers. Gym was a bit hot first thing when all the cardio was being used. Useful van drop off service for local restaurants. Good club lounge. All in all, no... More 

Was this review helpful? Yes
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear UKSarahAtlanta, Thank you so much for taking the time to share your recent experience with us. I am extremely happy to hear that you enjoyed our hotel, accommodations, amenities, Club Lounge and complimentary shuttle service to nearby restaurants. If your travels bring you back to Dallas, I hope you give us another opportunity to serve you. Kind regards, Stefan... More 

Houston, Texas
Top Contributor
136 reviews 136 reviews
79 hotel reviews
113 helpful votes 113 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I’ve stayed at the IC Dallas so many times I’ve lost count. I like its familiarity. It isn’t perfect, but I like it anyway. This particular time I was thinking about the Club Lounge, and how pleasant the staff is. They have improved the lounge nicely, and have a very nice evening reception. The front desk staff are also consistently... More 

Was this review helpful? Yes
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear AnotherNiteOnTheRoad, Thank you so much for being such a loyal guest of our hotel and for taking the time to provide us with such great feedback. The information you have provided is a fairly accurate representation of our hotel and I am happy to hear that you enjoy our Club Lounge and find our staff to be nice and... More 

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Additional Information about InterContinental Dallas

Address: 15201 Dallas Parkway, Dallas, TX 75001
Phone Number:
Location: United States > Texas > Dallas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Dallas 4*
Number of rooms: 529
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Also Known As:
Intercontinental Dallas Hotel Dallas
Dallas Intercontinental
Hotel Style:
#12 Spa Hotel in Dallas
#26 Luxury Hotel in Dallas
#63 Business Hotel in Dallas

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