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InterContinental Dallas

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15201 Dallas Parkway, Dallas, TX 75001
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InterContinental Dallas
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InterContinental Dallas
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522 reviews from our community

Traveler rating
    128
    184
    118
    57
    35
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mesa, Arizona
Contributor
19 reviews 19 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Very nice established hotel/Resort. My room was very nice and comfortable. The staff went out of their way to take care me. They even kept the kitchen open so I could eat because I was traveling late.

Was this review helpful? Yes
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear David W J, Thank you so much for choosing to stay at the InterContinental® Dallas and for taking the time to provide us with such wonderful feedback. I am extremely happy to hear that you had a comfortable visit and it is our pleasure to serve you at any time throughout the day or night. Please know that I... More 

Chicago, Illinois
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

I enjoyed my stay at this hotel last weekend. The check in was easy and the staff very friendly, lively and professional. The one concern was a stained bath mat. They offered me a new room as it would take an hour to replace. I had unpacked and was going to dinner so I asked for the replacement. When I... More 

Was this review helpful? Yes
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Branda H, Thank you for choosing to stay at the InterContinental® Dallas and for taking the time to provide us with such great feedback. I am very happy to hear how much you enjoyed your stay and that you found our dining and bar service to be flawless and food delicious. Please know that I will be sharing your... More 

Snyder, Texas
Top Contributor
112 reviews 112 reviews
24 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here for a seminar & truly have NEVER had better staff service! The rooms were wonderful & comfortable. Our food for the weekend was very good. Prices were typical of any resort/hotel. The staff made the absolute difference for me. I had a package coming(it was never sent but didn't know that til i got home) & the... More 

Was this review helpful? Yes
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear trackerem, Thank you so much for choosing to stay at the InterContinental® Dallas and for taking the time to provide us with such wonderful feedback. I am extremely happy to hear how much your enjoyed your visit with us and we appreciate the kind words. Please know that I will be sharing this review with my entire team. We... More 

London, Ontario, Canada
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Everything about this hotel was hotellish except there was no pool. they had a nice gym, great restaurant and bar, comfy rooms and a Starbucks inside the hotel. It was also very inexpensive at $99/night but the regular price is $199/night Had a comfortable trip here.

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ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear darbsllim, I appreciate you taking the time to share your recent experience with us. I am happy to hear that you enjoyed our workout facility, Starbucks, restaurant and bar, and found our accommodations to be comfortable. I am, however, surprised to hear that you did not locate our pool as we do indeed have an outdoor pool with whirlpool.... More 

Philadelphia, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have stayed here on business twice within the last three months. The bar and entrance area are nice. The front desk is very helpful. You get the feeling that this was once a very nice hotel. Now the bad part. TV did not work on one trip. The shower was lukewarm. The Internet connection was horrible. The Starbucks at... More 

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ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear FromthebootPA, I appreciate you taking the time to express your concerns regarding your recent visits. It is our responsibility to make your stay an enjoyable one and I regret that we failed to do so. I would appreciate it if you could contact me at front.office@ihg.com so that I can obtain your information and determine what rooms you were... More 

Travelers are raving about these Dallas hotels

San Francisco, California
Contributor
20 reviews 20 reviews
19 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

You can see that once this hotel was a gem. Now, not so much. It needs to be updated and refreshed. It could be a great property. Cons: no hair conditioner; only 2 tissues in the tissues box; ants around the windows in the dining room; no turn down service the first evening; food trays in hall left overnight; asked... More 

Was this review helpful? Yes
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear pingos04, I appreciate you taking the time to express your concerns regarding your recent visit and I am terribly sorry to hear that so many details were missed during your stay. It is our responsibility to make your experience an enjoyable one and I regret that we failed to do so. Please know that I will be speaking with... More 

Powder Springs, GA
Top Contributor
138 reviews 138 reviews
23 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I booked my hotel here since this is where my convention was held. I had never stayed at the InterContinental before so I was concerned as to whether or not I would be comfortable there. I am happy to say it was much better than I expected. The only downfalls were the fact that they didn't have an open use... More 

Was this review helpful? Yes
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear MadameD677, Thank you for taking the time to provide us with such a detailed overview of your recent stay. I am happy to hear that your overall stay was comfortable and terribly regret that we were unable to accommodate your king room request. Please know that I will be speaking with our front desk team regarding their attitude to... More 

Stateline, Nevada
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The lobby and bar area are very nice but the rooms are a different story. Upon arrival I tried to unpack yet could not slide open the doors on the closet - rusty and off the rails. Next, tried to take a shower, but the handle was broken and thus called down to have it fixed or change rooms. While... More 

Was this review helpful? Yes
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear BR58, I appreciate you taking the time to provide us with such a detailed overview of your recent visit and I am terribly sorry to hear of the issues you experienced. It is our responsibility to make your stay an enjoyable one and I regret that we failed to do so. I'd appreciate it if you could contact me... More 

Milwaukee
Reviewer
3 reviews 3 reviews
3 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I have been coming to this hotel for seven years… My company makes me stay here on business… The gym equipment is old worn and frequently broken… there are not individual TVs on the Aerobic equipment like other hotels nearby there is inadequate air conditioning. In addition even though I have stayed there probably 30 times in seven years every... More 

Was this review helpful? Yes
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear love2skicorbets, I appreciate you taking the time to express your concerns and terribly regret that our fitness center is not meeting your needs. Most of the equipment is over three years old now and we have a capital plan in place to start replacing the large cardio equipment at some point during the next year. I would also like... More 

Richmond, Virginia
Contributor
16 reviews 16 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 18, 2015

So were in town for the CMA's hotels dated but clean. Stayed on the 15th floor two-story suite a little disappointed hardly any hardly any water pressure rooms are huge but a big waste of space in fact only three receptacles to plug in your phone are accessories in the whole room. Views were incredible and plenty of places to... More 

Was this review helpful? Yes 1
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear jacy_10, I appreciate you taking the time to share your recent experience with us and hope you enjoyed the Country Music Awards. Most of our rooms and suites (90%) have safes – the remaining ones will be installed shortly. Also, I am happy to hear that you found our views to be incredible but would like to apologize for... More 

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