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InterContinental Dallas

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15201 Dallas Parkway, Dallas, TX 75001
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InterContinental Dallas
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597 Reviews from our TripAdvisor Community

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Brampton, Ontario, Canada
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Our company hosted our annual conference at this hotel in January and I don't think it could have gone better. The staff was wonderful - everyone from groups, to the banquet and the AV staff - responsive and dedicated. Big thank you to Christi Baron and the rest of their team. The food was some of the best food I've... More 

Helpful?
Thank Roberto S
Harker Heights, Texas, United States
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed for a convention in late January. Excellent hotel and facilities. The lunch buffets that were served were delicious and the bar staff very helpful. Large areas to lounge in lobby and shops located throughout the first floor were a plus. The close location to the Dallas Galleria Mall also gave my wife something fun to do during the day.

Helpful?
Thank Keith E
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Keith E, Thank you so much for choosing to stay at the InterContinental® Dallas during your convention and for taking the time to provide us with such wonderful feedback. I am very happy to hear how much you enjoyed your stay and that your wife was able to enjoy the Galleria during the day. If your travels bring you... More 

Springfield, Illinois
Level Contributor
133 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I was here for a three-day professional conference and my first visit to this property. Generally speaking, the rooms were spacious and accommodating with plenty of electricity near the bed and desk areas for gadget charging. The in-room WiFi, however, was a pretty slow for the "basic" internet and I wasn't going to pay extra for the "fast" version. The... More 

Helpful?
Thank Harry E
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Harry E, Thank you for taking the time to provide us with such a detailed overview of your recent stay and I regret to hear that we did not fully meet your expectations. I am happy to hear that you found our accommodations to be spacious but would like to apologize for the Internet issues. Please know that we... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I checked in late at night and got the room, however, the room size was good bed was comfy, but no bottle of water to even purchase in the room. It was after midnight and I was looking for a bottle of water, and couldn't find one. With $229 a night rate, I would think it the hotel can offer... More 

Helpful?
Thank Alireza M
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Alireza M, I appreciate you taking the time to express your concerns regarding your recent stay and I am terribly sorry to hear that your room was not stocked with bottles of water. It is our responsibility to make your visit with us an enjoyable one and I regret that the lack of an amenity made for an unpleasant... More 

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Mobile, Alabama
Level Contributor
78 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 1 week ago

Lackluster rooms, slow elevators, phones don't work, lights unplugged. A combination of quite a few little things give this hotel a feel of being overlooked or, as they say in Texas, "rode hard and put up wet." My original room was dark, overlooking the meeting and convention area. So view, no sunlight. I asked for another and they obliged. The... More 

Helpful?
Thank CharlesAMIV
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear CharlesAMIV, I appreciate you taking the time to express your concerns regarding your recent stay and I am terribly sorry to hear that you experienced several issues. It is our responsibility to make your visit with us an enjoyable one and I regret that so many details were missed. I'd like to ask that you contact me at front.office@ihg.com... More 

Springfield, Illinois
Level Contributor
177 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I attended a three day conference that was contained within the InterContinental Hotel. The ballrooms / conference rooms are great for the purpose, the hotel has a very efficient way to feed 400 people that worked well, and the food was good. The lobby and public spaces are spacious, lovely, and well suited to informal gatherings of friends and conferees.... More 

Helpful?
Thank Melston
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Melston, I appreciate you taking the time to provide us with such a detailed overview of your recent stay. I am happy to hear that you found our ballrooms and conference rooms to be great and that we were efficient in feeding your group. I would like to apologize that we did not meet your expectations in regards to... More 

Chania Town, Greece
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is clean and well maintained. The personnel is not very well trained but they are nice. The gym is good and the common areas are nice. The bar has great drinks but the service in mediocre. Overall a good place for events because of the size but not luxury.

Helpful?
Thank mtp1970
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear mtp1970, I appreciate you taking the time to provide us with some feedback regarding your recent visit and I am terribly sorry to hear that we did not fully meet your expectations. I am happy to hear that you enjoyed our gym and common areas but would appreciate the opportunity to discuss our personnel and service in greater detail.... More 

Charlotte, North Carolina
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a really good, upscale, well located hotel ...but what makes it uniquely special, and why I stay here is the friendly staff. I travel often and spend long stints in DFW. Every time possible the Intercontinental is where I choose to stay. There isn't a huge employee turnover, and I see the same friendly faces each time I... More 

Helpful?
Thank Panchit0
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Panchit0, Thank you so much for being such a loyal guest of the InterContinental® Dallas and for taking the time to provide us with such a detailed overview of our customer service. I am extremely happy to hear how those particular individuals continue to make your stay with us an enjoyable one and I will be sure to share... More 

Corpus Christi
Level Contributor
50 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 3 weeks ago

A have A LOT to say about this hotel. I'll start with the good first. The hotel in itself is very charming and beautiful. I came here before Christmas and everything was so beautifully decorated that I really loved the look of things. The hotel accommodates like all 4 star hotels should including a spacious bar/coffee lounge area, beautiful ballrooms,... More 

Helpful?
Thank eugenia27
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear eugenia27, I appreciate you taking the time to express your concerns and providing us with such a detailed description of your recent stay. I am happy that you enjoyed our Christmas decorations and found our hotel to have a nice setup but regret to hear about the customer service you experienced. It is our responsibility to make your entire... More 

Austin, Texas
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We recently had a very pleasant stay at the Intercontinental in Dallas. We arrived Christmas Day so we could spent some time visiting our son who lives in nearby Plano. The Intercontinental upgraded us to an Executive Suite because I was a Platinum member. We were surprised to find this was a two-story suite with two bathrooms, a pleasant "living... More 

Helpful?
Thank Anchier7
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Anchier7, Thank you so much for being such a loyal member of our brand and for choosing to stay at the InterContinental® Dallas during your Christmas holiday. I am so very happy to hear how much you enjoyed our Executive Suite and that you found our culinary offerings in the executive lounge to be impressive. If your travels bring... More 

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