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Hotel Lumen - a Kimpton Hotel

#22 of 192 Hotels in Dallas
Certificate of Excellence
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6101 Hillcrest Avenue, Dallas, TX 75205
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Hotel Lumen - a Kimpton Hotel
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Hotel Lumen - a Kimpton Hotel
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240 reviews from our community

Traveler rating
    117
    81
    24
    13
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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St. Louis, Missouri
Contributor
16 reviews 16 reviews
7 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I stayed here one night in March. We were visiting family that lived close by and had not stayed here since their remodel. The valet staff was great, holding our car for us so we could check in and then come back to get our car to go on to family. Check in was friendly and efficient... More 

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LumDalGM, General Manager at Hotel Lumen - a Kimpton Hotel, responded to this review

Thank you for taking the time to write the above review, I love to hear this feedback and share with my team as it allows us to continue to grow. More 

Texas
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This small boutique hotel just across from SMU's campus is excellent. The staff is so attentive, from the valet to the desk manager. The rooms are always spotless and quiet. It is perfect for our Dallas stays and just behind Meadows School of the Arts, so our son can just pop over and visit.

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LumDalGM, General Manager at Hotel Lumen - a Kimpton Hotel, responded to this review

Thank you for your kind words, this is what we shoot for each and everyday and to hear it on a review is great for the team here at the Lumen.... More 

Lake Forest, Illinois
Senior Contributor
43 reviews 43 reviews
6 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for just one night. Staff was terrific, really went out of their way to make me feel welcome. The location is jut a short drive from downtown Dallas and is next door to the SMU campus in a very nice neighborhood. Located just a short walk from several restaurants. The free bicycle program was a nice touch.

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LumDalGM, General Manager at Hotel Lumen - a Kimpton Hotel, responded to this review

Thanks, and I agree..... I have been blessed with a great staff and they make all the difference in the world here at the Lumen...... Thank you for taking the time to write the above review, I love sharing these with the teams. More 

Shreveport, LA.
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed here while in town to attend a concert at SMU. The exterior is clean and modern. The lobby and downstairs is lovely and comfortable. The front desk staff were both helpful and friendly. The hotel offers a wine/ beer cocktail hour. We were able to enjoy a drink while checking in and then take one... More 

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LumDalGM, General Manager at Hotel Lumen - a Kimpton Hotel, responded to this review

Thanks for taking the time to write this great review, the staff loves these and it always validates what we are doing here at the Lumen..... Thanks again and we will see you soon. More 

Orlando, Florida
Top Contributor
89 reviews 89 reviews
34 hotel reviews
129 helpful votes 129 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Everything about the hotel is terrific....excellent staff, facilities, decor, ambiance. We had a large room/studio with large windows facing SMU. The negatives were only with our room....street noise and lobby music can be heard and woke me up both mornings. The music starts about 7am. It's not too loud in the lobby but the bass is thumping in our room.... More 

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LumDalGM, General Manager at Hotel Lumen - a Kimpton Hotel, responded to this review

Sorry for your sleeping experience here at the Lumen, I know that next time we can of course place you in an area that is better for you and your rest. Thanks for the feedback on this review and we hope to see you soon. More 

Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 15, 2015

First is the excellent location - across from SMU and in the heart of Highland Park and University area. Second - is the staff. Without fail they were friendly and efficient and supportive of your needs and wants. Third - the rooms. Not necessarily luxurious but attractive, modern and well cared for. The evening wine bar had nice choices. The... More 

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LumDalGM, General Manager at Hotel Lumen - a Kimpton Hotel, responded to this review

Thank you so much for your kind words, we hope to continue to be your choice hotel when you visit the Dallas area. More 

Los Angeles, California
Contributor
11 reviews 11 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 8, 2015

The room was great. The location was also great. Unfortunately the stay was marred by one staff member who unknowingly ( I hope) demonstrated that another guest was far more important than I was and I was essentially ignored. I wanted to love the hotel as my collegue has always been treated very well here and speaks highly of it.... More 

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LumDalGM, General Manager at Hotel Lumen - a Kimpton Hotel, responded to this review

So sorry to hear about your experience here at the Lumen, I know that this was not intentional and I do hope that you allow us to show our true colors on your next visit to the Dallas area. Thanks for your feedback as it will help us in our continued training with the team here at the Lumen. More 

Houston, Texas
Top Contributor
67 reviews 67 reviews
37 hotel reviews
170 helpful votes 170 helpful votes
5 of 5 stars Reviewed January 26, 2015

Love this little hotel. Great front desk staff- friendly and efficient. The location is right next to SMU in a beautiful neighborhood. Our king bed room was cozy and comfortable. Great bed! I especially liked the abundance of outlets bedside. We had dinner and breakfast in the restaurant. Superb! Great menu, food, service, and ambiance. Other than the relaxed vibe... More 

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LumDalGM, General Manager at Hotel Lumen - a Kimpton Hotel, responded to this review

Thank you for taking the time to write this review, I agree that our team is friendly and on top of their game. It is always good to hear it from our guests and it allows the team to get that continued feeldback they look for. Thanks again, and we look forward to seeing you soon. More 

North Carolina
Senior Contributor
49 reviews 49 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 20, 2015

We happened to go to Dallas at a busy time so rooms were hard to find and expensive. We have stayed at Lumen before. It is a chic little hotel close to the SMU campus. Rooms are pretty average, but it is located in a nice area. Very safe to walk to some restaurants on Snider Plaza or walk in... More 

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LumDalGM, General Manager at Hotel Lumen - a Kimpton Hotel, responded to this review

Thank you for your kind words, we look forward to seeing you again here at the Lumen. More 

Eden Prairie, Minnesota
Top Contributor
98 reviews 98 reviews
29 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed January 14, 2015

The Lumen Hotel is boutique located across the street from SMU. On the edge of a very nice residential area. Many restaurants and shopping areas within a 5 minute drive of the hotel. We had great service from Robyn when we checked in and wonderful service from John in the restaurant. The rest of the staff were friendly and helpful... More 

Was this review helpful? Yes
LumDalGM, General Manager at Hotel Lumen - a Kimpton Hotel, responded to this review

So happy that you took the time to write a review for the Lumen team, these allow us to grow and consistantly look at our product and training. Thanks...... More 

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