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All 188 Dallas hotels

Extended Stay America - Dallas - Frankford Road

2.0 of 5 Hotel   |   18470 North Dallas Parkway, Dallas, TX 75287 (Formerly Homestead Studio Suites)
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Extended Stay America - Dallas - Frankford Road
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Ranked #112 of 188 Hotels in Dallas
A recent review
3 of 5 stars reviewed 2 weeks ago
TravelerJKE
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48 reviews from our community

Traveler rating
    19
    8
    7
    4
    10
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10
3
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17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

I'm not complaining about the hotel as a whole, mainly a staff member. The hotel for the most part is okay, however they probably need to spray more often due to roaches. I haven't seen many but the fact that I have seen them in MY room is enough to determine that they should be spraying more, especially since food... More

Was this review helpful? Yes 1
Manager_11525, Owner at Extended Stay America - Dallas - Frankford Road, responded to this review

Thank you for providing us with details about your stay. The situation you described regarding the linen and luggage carts is truly regrettable. We are very sorry for your experience. Normally, linen is exchanged at the front desk. I'm sure my staff member forgot to drop your linen off at your room as it is something we don't normally do.... More

1 review
2 of 5 stars Reviewed September 9, 2014

The hotel was fine from the outside, but once inside it was horrible. Like another reviewer the staff was friendly but NOT professional. There were bugs in the room and beds. If I had not prepaid I would have checked out. The AC did not always work correctly and the carpet smelled like pee. The staff only half cleaned the... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

We appreciate you bringing your experience to our attention. Please know that we are sincerely sorry your stay did not meet your expectations. Your comments were reviewed by our staff, and we are going to have our housekeepers do more detailed cleanings in the future. We will also contact our pest control provider to address the issue in your room.... More

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 1, 2014

This is about the 7th different ESA I've stayed in in DFW and probably the best. These typically are ugly outdated hotels with the occasional burnt Indian food smell (from guests), but with discount rooms available through popular travel discount sites like PL. If you can deal with the uptight noon "late check-out" policy, this 2-star place is a deal.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

Thank you for your glowing review of our property. It's great to hear that our hotel exceeded your expectations. Still, we do apologize that our late check-out policy did not meet your needs. Your feedback on this issue will be helpful to us as we continually work to improve our hotel. I invite you to contact me, at pln@extendedstay.com, if... More

Dallas, Texas
1 review
5 of 5 stars Reviewed July 25, 2014

I stayed here with my daughters they loved the swimming pool and the last night they had wanted to watch a movie with popcorn went down to front desk and was given a complimentary bag of popcorn from the front desk agent Jacob he was wonderful the next morning I had for to bring tooth brushes and again the agent... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

Thank you for taking the time to write a review of your stay. I am so proud to read of the excellent service you received from my staff, and that our hotel felt like a home away from home. I am especially pleased that your children enjoyed our swimming pool. Thank you for choosing Extended Stay America. We hope to... More

Tallahassee, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 8, 2014

The hotel was 'ok' going in, but as the days went by I got more and more grossed out. The staff was friendly but NOT professional. There were roaches in the bathroom at night and I have several bites from bed bugs on my ankles and legs. The AC did not always work correctly... I wont be staying here again

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

Hotel Response: The staff and I read your comments about your stay with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear you were bothered by pests and had problems with your A/C. In response to your feedback, I am having the entire building treated by our exterminators. As well, I... More

plano
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 17, 2014 via mobile

Bed bugs!! people asking for cigarettes every time you go outside!!! Had a horrible experience at check in bc i used price line name my price the girl didn't like that and called me out on what i paid for it said it was too little .... they booked me there ... i loved the room and lobby and hot... More

Was this review helpful? Yes 1
Monette
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 9, 2014 via mobile

Beds were not comfortable. Internet did not work. Noise late at night that was reported and not taken care of. I called twice and still got woke up at 1:30 am. Breakfast was only oatmeal bars,muffins, and coffee. It was rarely stocked. Got very tired of it after 4 days. No other selections. It smelled sweaty all over the hotel.... More

Was this review helpful? Yes 1
Des Moines, Iowa
1 review
4 of 5 stars Reviewed May 4, 2014

James the Manager is terrific. He is very personable and conversational. Hotel will be remodeled soon and will be nicer because of the updates. A better "breakfast" would be good to add. Coffee was really good.

Was this review helpful? Yes
San Antonio, Texas
Senior Reviewer
6 reviews 6 reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed April 29, 2014

I ended up with this hotel through hotwire and it was absolutely disgusting. I have no idea what "transformation" is referenced in other reviews of this place because it very much is a weary rundown dump right off the tollway. Brown spots on the towels. The entrances all smell like dog urine. Coffee creamer not refrigerated. Tons of road noise... More

Was this review helpful? Yes
Dallas
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed April 21, 2014

This hotel is undergoing a transformation from a road-weary "motel on the freeway" to a very convenient, updated motel that accommodates local businesses as well as people passing through. The management is some of the best I've seen. The exterior of the hotel was updated with nice landscaping, a new sign and building painted in 2013. The bedrooms are comfortable.... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

Thank you for posting a glowing review of your stay. I’m so pleased to hear that you enjoyed your time at our hotel and the service our staff provided. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We look forward to hosting you again in the future! More

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Additional Information about Extended Stay America - Dallas - Frankford Road

Address: 18470 North Dallas Parkway, Dallas, TX 75287 (Formerly Homestead Studio Suites)
Phone Number:
Location: United States > Texas > Dallas
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Dallas - Frankford Road 2*
Number of rooms: 112
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Also Known As:
Homestead Studio Suites Dallas - Plano Hotel Dallas
Homestead Suites Dallas
Homestead Dallas
Dallas Homestead Suites

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