We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Extended Stay America - Dallas - Frankford Road

2.0 of 5
Hotel website
Hotel deals
18470 North Dallas Parkway, Dallas, TX 75287 (Formerly Homestead Studio Suites)
Special Offer
SAVE 15% TODAY!
Extended Stay America - Dallas - Frankford Road
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Ranked #105 of 191 Hotels in Dallas
A recent review
Add Photo Write a Review

53 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    22
    8
    7
    6
    10
See reviews for
11
3
13
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
  • All months
    (53)
  • Mar-May only
    (12)
  • Jun-Aug only
    (18)
  • Sep-Nov only
    (12)
  • Dec-Feb only
    (11)
All months
5 of 5 stars Reviewed 1 week ago NEW

The attentiveness and care by manager James, and staff people such as Freddy, Maria, Jason and Tia made this home away from home. There is no question that my work engagement has lasted longer because as a contractor employed in North Dallas I had such a clean and wonderfully pleasant place to rest, restore, get guidance about the area, and... More 

Was this review helpful? Yes
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Well, the lobby would be a good atmosphere if it is in winter...although this hotel was newly renovated, but there are many things need to be improved.... 1. Smelly big Garbage Black Container by the Exit area - located by the exit ....this is very bad, it actually pollute the smell in each corridor...this is an extended stay hotel, therefore,... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I'm sorry to hear our recent renovation of the hotel did not address all of the items you feel it should have; however, I am looking into each of the items you specifically mentioned and am addressing each one. We continually work to improve... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 6, 2015

Okay, first off reviews about having to ask the front desk for pots and plates are because of rule changes its at every location now. I stayed here for about 6-7 months while my hubby was at boot camp and AIT. And then he and I stayed a couple times to visit. Everybody was a blast (hey to put up... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

Thank you so much for posting a review of our property. We are thrilled to know during your stay with us you felt safe, your room was clean and comfortable, and our staff took care of you. We strive to ensure our guests feel at home and it delights us to know we met your as well as our own... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 23, 2014

My hotel room was impeccably clean and well maintained. The bed and bedding appeared new and made for a great night's sleep. The manager and staff were knowledgeable about the area and very helpful. Simply put, ESA-Frankford exceeded my expectations and I highly recommend them!

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

Eric - Thank you for posting a review of our hotel. We are thrilled to hear that you enjoyed your clean, comfortable room and that our staff provided you with quality service. Thank you again for your review. We hope to see you again soon. More 

1 review
2 of 5 stars Reviewed December 18, 2014

After reading the reviews and knowing I'm probably getting what I've paid for, I gotta admit the hotel itself wasn't as bad as I thought. Lobby is presentable and the suite I got was spacious and clean (though the mattress appears to be old, squeaks when you sit on it). However, it was the worst hotel experience I've ever had.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

I appreciate you taking the time to write a review of your experience with us. Your comments in regards to your clean and spacious room are much appreciated; yet, I was disheartened to read about the poor service you received from our staff during check in. As this hotel’s manager, I can assure you I have spoken with the all... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 9, 2014

I'm not complaining about the hotel as a whole, mainly a staff member. The hotel for the most part is okay, however they probably need to spray more often due to roaches. I haven't seen many but the fact that I have seen them in MY room is enough to determine that they should be spraying more, especially since food... More 

Was this review helpful? Yes 1
Manager_11525, Owner at Extended Stay America - Dallas - Frankford Road, responded to this review

Thank you for providing us with details about your stay. The situation you described regarding the linen and luggage carts is truly regrettable. We are very sorry for your experience. Normally, linen is exchanged at the front desk. I'm sure my staff member forgot to drop your linen off at your room as it is something we don't normally do.... More 

1 review
2 of 5 stars Reviewed September 9, 2014

The hotel was fine from the outside, but once inside it was horrible. Like another reviewer the staff was friendly but NOT professional. There were bugs in the room and beds. If I had not prepaid I would have checked out. The AC did not always work correctly and the carpet smelled like pee. The staff only half cleaned the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

We appreciate you bringing your experience to our attention. Please know that we are sincerely sorry your stay did not meet your expectations. Your comments were reviewed by our staff, and we are going to have our housekeepers do more detailed cleanings in the future. We will also contact our pest control provider to address the issue in your room.... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 1, 2014

This is about the 7th different ESA I've stayed in in DFW and probably the best. These typically are ugly outdated hotels with the occasional burnt Indian food smell (from guests), but with discount rooms available through popular travel discount sites like PL. If you can deal with the uptight noon "late check-out" policy, this 2-star place is a deal.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

Thank you for your glowing review of our property. It's great to hear that our hotel exceeded your expectations. Still, we do apologize that our late check-out policy did not meet your needs. Your feedback on this issue will be helpful to us as we continually work to improve our hotel. I invite you to contact me, at pln@extendedstay.com, if... More 

Dallas, Texas
1 review
5 of 5 stars Reviewed July 25, 2014

I stayed here with my daughters they loved the swimming pool and the last night they had wanted to watch a movie with popcorn went down to front desk and was given a complimentary bag of popcorn from the front desk agent Jacob he was wonderful the next morning I had for to bring tooth brushes and again the agent... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

Thank you for taking the time to write a review of your stay. I am so proud to read of the excellent service you received from my staff, and that our hotel felt like a home away from home. I am especially pleased that your children enjoyed our swimming pool. Thank you for choosing Extended Stay America. We hope to... More 

Tallahassee, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed July 8, 2014

The hotel was 'ok' going in, but as the days went by I got more and more grossed out. The staff was friendly but NOT professional. There were roaches in the bathroom at night and I have several bites from bed bugs on my ankles and legs. The AC did not always work correctly... I wont be staying here again

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

Hotel Response: The staff and I read your comments about your stay with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear you were bothered by pests and had problems with your A/C. In response to your feedback, I am having the entire building treated by our exterminators. As well, I... More 

Questions? Get answers from hotel staff and past guests. Ask a question

34 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (9)
Viewed
Other (9)

Management photos: Courtesy of the property manager

Viewed
All management photos (25)
Viewed
Room/suite (16)
Viewed
Bathroom (1)
Viewed
Pool/beach area (1)
Viewed
Business center/function rooms (1)
Viewed
Dining (2)
Viewed
Hotel & grounds (2)
Viewed
Other (2)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay