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Extended Stay America - Dallas - Greenville Ave.

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12270 Greenville Ave, Dallas, TX 75243
Extended Stay America - Dallas - Greenville Ave.
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Ranked #135 of 192 Hotels in Dallas
A recent review
3 of 5 stars reviewed 1 week ago
61Traveler Hot Springs Village, Arkansas
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35 reviews from our community

Traveler rating
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    5
    3
    12
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13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3 of 5 stars
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Hot Springs Village, Arkansas
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I was hesitant to book a reservation at this hotel because of some of the less than admirable reviews, but considering the price and the fact that the room would be used for sleeping only, I decided to give it a try. Unless, I just happened to get the BEST room in the house, I can't imagine anyone complaining. It... More 

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College Station, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 29, 2014

When I arrived at 3pm, I was told that the room was not ready. I had to wait in the lobby, no seat provided, with 2 other customers. We waited for more than 30 minutes without a single apologize. What even worse was that we were treated very rudely. The lady at the front desk even numbered us for the... More 

Was this review helpful? Yes 1
Sydney, Australia
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed November 1, 2014

Smokey fumed halls, dodgy area, dodgy people. Not even a plastic cup in the room, apparently you can get glasses from reception... it's just not worth a possible cheap price... Lots of things to be fixed here before I'd go back.

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Los Angeles, California
1 review
1 of 5 stars Reviewed October 7, 2014

The Extended Stay America at 12270 Greenville Avenue in Dallas, TX is the WORST hotel in Dallas --- if not the entire State of Texas! The rooms, hallways, and stairwells are FILTHY! A large percentage of "guests" are pimps, prostitutes, drug dealers, and other unsavory people. During my recent stay, the telephone system and Internet access were both out for... More 

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Manager_11525, Owner at Extended Stay America - Dallas - Greenville Ave., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the hallways had cleanliness issues during your stay with us. Please know that I will be working diligently with my housekeeping staff to ensure that we... More 

1 review
5 of 5 stars Reviewed September 20, 2014

Home away from home is the best way to describe my night. Needed a nite sleep so my boyfriend and I stopped in. The room was clean and comfortable bed. The ac was cold which i was glad about. Wish i was anle to stay longer but had to head back out on the road. Nxt time around i will... More 

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Tulsa, Oklahoma, United States
1 review
1 of 5 stars Reviewed September 5, 2014

DO NOT book a stay at this facility. It is currently 2:08 in the morning and I can not sleep due to the sound of people above me. This is my third night here and it's the same thing every night. The entire building smells like cigar smoke, and the carpets are gross. My room is far below reasonable and... More 

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 16, 2014

Got to our room and the room was horrible standing water in the bathtub of some sort of brown color also there was left over Expired food in the fridge dirty dishes just take my word and look else were breakfast is also a joke nasty coffee and some fruit and granola bar

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Dallas - Greenville Ave., responded to this review

Karl - Thank you for your recent review of your stay. The situation you described regarding the condition of your room is truly regrettable. Please accept our most sincere apologies. We will review our cleaning procedures with our housekeeping staff to ensure your experience is not repeated. We will also inspect our rooms prior to our guest's arrival. Thank you... More 

Water Valley, Mississippi
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 29, 2014

After seeing the other two Extended Stay locations (Coit Rd and Vantage Point Rd), I decided to book a room here. I am not fond of having to enter into hotel rooms from the outside, with this one having an interior entrance, this made my decision a little easier. I am on a travel assignment for work and was interested... More 

Was this review helpful? Yes 1
St. Louis, MO
Contributor
11 reviews 11 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 7, 2014

I've been here a week and this is what I have Check-in for me was fine but the people waiting behind probably not so much. There should be more than one person working the desk as needed. The front desk staff was extremely nice (I forgot names but there was a plus size Latina lady and a small black woman),... More 

Was this review helpful? Yes 1
Contributor
11 reviews 11 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 5, 2014

Room was clean although it smelt like Skunk!!! More than Likely that's due to air being off for days at a time when not occupied. Quinton The Front Desk Clerk was exceptional and goes above and beyond to see to it guest are Satisfied. For that I am Grateful. Check In process was Fast in which I needed. Some Receptionist/Clerks... More 

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