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Extended Stay America - Dallas - Greenville Ave.

2.0 of 5
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12270 Greenville Ave, Dallas, TX 75243
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1 room 1 guest
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Extended Stay America - Dallas - Greenville Ave.
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39 Reviews from our TripAdvisor Community

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    15
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 23, 2015

1) The vending machine doesnt work: even if you put the exact money it eats it up. The girls at the front desk would not reimburse you the money the machine ate. 2) I run out of toilet paper at 11.35pm 2 days ago and went and ask at the front desk for more toilet paper they told me they... More 

Was this review helpful? Yes 4
Manager_11525, General Manager at Extended Stay America - Dallas - Greenville Ave., responded to this review

I appreciate you bringing your experience to our attention. The service issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will be retraining our front desk staff and making sure we are responding to guest needs in a timely and professional manner. Additionally, I will be working to ensure that our... More 

Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 15, 2015

The room seems to be clean, but the smell is awful.. It smells like smoke and weed. Not ideal for my 6 month old--wish I could get my money back and move on to the next hotel. This is not the first that this has been reported, but it seems to continue. Who is actually correcting the issue? I will... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Dallas - Greenville Ave., responded to this review

I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry for the cleanliness issues you experienced. In response to your feedback, I am working with our staff to make sure all nonsmoking rooms and areas remain smoke free. We continually work to improve our hotel, so I really... More 

Houston, Texas
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed May 27, 2015

The Extended Stay America at Greenville Avenue is a convenient location for Northern Dallas, where I do a lot of work. The rooms are comfortable and clean and the front desk was friendly and professional. There is a large parking lot that circles the motel making it easy for utility trailer parking. My only problem was lack of hot water... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Dallas - Greenville Ave., responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that your stay was comfortable and that we were able to accommodate your needs with a convenient location. I’m thrilled to hear that you would recommend our hotel to others! Thank you again for your review. We look forward to seeing you... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 16, 2015

When I got to Dallas I originally wanted to stay at Candlewood Suites but there were no rooms available. I came to this Extended Stay and the lady at the front desk was too busy chatting with her friends to help me. After several minutes she gave me information on the rates so I booked a room for two nights.... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Dallas - Greenville Ave., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described about the front desk clerk is unacceptable, and I sincerely apologize for your experience. Our mission is to provide our guests with comfortable room and great service. It is regrettable to read that your room did not feel clean. Your... More 

Hot Springs Village, Arkansas
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed March 22, 2015

I was hesitant to book a reservation at this hotel because of some of the less than admirable reviews, but considering the price and the fact that the room would be used for sleeping only, I decided to give it a try. Unless, I just happened to get the BEST room in the house, I can't imagine anyone complaining. It... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dallas - Greenville Ave., responded to this review

Thank you for taking the time to write a review of your stay. I am thrilled we were able to exceed your expectations! I truly appreciate your comments regarding our clean rooms, friendly staff and reasonable rates. I’m glad you enjoyed all the amenities our hotel has to offer! Thank you again for your review. We look forward to seeing... More 

College Station, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed November 29, 2014

When I arrived at 3pm, I was told that the room was not ready. I had to wait in the lobby, no seat provided, with 2 other customers. We waited for more than 30 minutes without a single apologize. What even worse was that we were treated very rudely. The lady at the front desk even numbered us for the... More 

Was this review helpful? Yes 2
Sydney, Australia
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed November 1, 2014

Smokey fumed halls, dodgy area, dodgy people. Not even a plastic cup in the room, apparently you can get glasses from reception... it's just not worth a possible cheap price... Lots of things to be fixed here before I'd go back.

Was this review helpful? Yes 2
Los Angeles, California
1 review
1 of 5 stars Reviewed October 7, 2014

The Extended Stay America at 12270 Greenville Avenue in Dallas, TX is the WORST hotel in Dallas --- if not the entire State of Texas! The rooms, hallways, and stairwells are FILTHY! A large percentage of "guests" are pimps, prostitutes, drug dealers, and other unsavory people. During my recent stay, the telephone system and Internet access were both out for... More 

Was this review helpful? Yes
Manager_11525, Owner at Extended Stay America - Dallas - Greenville Ave., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the hallways had cleanliness issues during your stay with us. Please know that I will be working diligently with my housekeeping staff to ensure that we... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 20, 2014

Home away from home is the best way to describe my night. Needed a nite sleep so my boyfriend and I stopped in. The room was clean and comfortable bed. The ac was cold which i was glad about. Wish i was anle to stay longer but had to head back out on the road. Nxt time around i will... More 

Was this review helpful? Yes 1
Tulsa, Oklahoma, United States
1 review
1 of 5 stars Reviewed September 5, 2014

DO NOT book a stay at this facility. It is currently 2:08 in the morning and I can not sleep due to the sound of people above me. This is my third night here and it's the same thing every night. The entire building smells like cigar smoke, and the carpets are gross. My room is far below reasonable and... More 

Was this review helpful? Yes
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