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All 188 Dallas hotels

Extended Stay America - Dallas - Greenville Ave.

2.0 of 5 Hotel   |   12270 Greenville Ave, Dallas, TX 75243
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Ranked #119 of 188 Hotels in Dallas
A recent review
5 of 5 stars reviewed 4 weeks ago
shayshay86
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32 reviews from our community

Traveler rating
    9
    6
    4
    3
    10
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1
1
6
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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Los Angeles, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

The Extended Stay America at 12270 Greenville Avenue in Dallas, TX is the WORST hotel in Dallas --- if not the entire State of Texas! The rooms, hallways, and stairwells are FILTHY! A large percentage of "guests" are pimps, prostitutes, drug dealers, and other unsavory people. During my recent stay, the telephone system and Internet access were both out for... More

Was this review helpful? Yes 1
Manager_11525, Owner at Extended Stay America - Dallas - Greenville Ave., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the hallways had cleanliness issues during your stay with us. Please know that I will be working diligently with my housekeeping staff to ensure that we... More

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Home away from home is the best way to describe my night. Needed a nite sleep so my boyfriend and I stopped in. The room was clean and comfortable bed. The ac was cold which i was glad about. Wish i was anle to stay longer but had to head back out on the road. Nxt time around i will... More

Was this review helpful? Yes
Tulsa, Oklahoma, United States
1 review
1 of 5 stars Reviewed September 5, 2014

DO NOT book a stay at this facility. It is currently 2:08 in the morning and I can not sleep due to the sound of people above me. This is my third night here and it's the same thing every night. The entire building smells like cigar smoke, and the carpets are gross. My room is far below reasonable and... More

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 16, 2014

Got to our room and the room was horrible standing water in the bathtub of some sort of brown color also there was left over Expired food in the fridge dirty dishes just take my word and look else were breakfast is also a joke nasty coffee and some fruit and granola bar

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Dallas - Greenville Ave., responded to this review

Karl - Thank you for your recent review of your stay. The situation you described regarding the condition of your room is truly regrettable. Please accept our most sincere apologies. We will review our cleaning procedures with our housekeeping staff to ensure your experience is not repeated. We will also inspect our rooms prior to our guest's arrival. Thank you... More

Water Valley, Mississippi
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 29, 2014

After seeing the other two Extended Stay locations (Coit Rd and Vantage Point Rd), I decided to book a room here. I am not fond of having to enter into hotel rooms from the outside, with this one having an interior entrance, this made my decision a little easier. I am on a travel assignment for work and was interested... More

Was this review helpful? Yes 1
St. Louis, MO
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 7, 2014 via mobile

I've been here a week and this is what I have Check-in for me was fine but the people waiting behind probably not so much. There should be more than one person working the desk as needed. The front desk staff was extremely nice (I forgot names but there was a plus size Latina lady and a small black woman),... More

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Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 5, 2014

Room was clean although it smelt like Skunk!!! More than Likely that's due to air being off for days at a time when not occupied. Quinton The Front Desk Clerk was exceptional and goes above and beyond to see to it guest are Satisfied. For that I am Grateful. Check In process was Fast in which I needed. Some Receptionist/Clerks... More

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Winnsboro, Texas
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 26, 2014

I have been staying here over a month and have no complaints housekeeping keeps room clean and the staff is always willing help with anything i need as far as reasonably asked.They always print copies and fax things for me without a gripe.Location is great only one road all way too airport serveral resteraunts within walking distance everyone always says... More

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San Antonio, Texas
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 8, 2014

Once a year I visit Dallas for an event and stay at the hotel next door but with the Final Four and Duck Commander 500 occurring the same weekend as my trip the Extended Stay America on Greenville Ave was the only hotel with vacancies in the area. As I was checking-in the staff forgot to tell me that my... More

Was this review helpful? Yes 3
Orange Park, Florida
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 17, 2013

I was leaving another hotel in the area looking for something that could better suit my needs. I basically reserved the room on the road. Renee was very helpful and accommodating. Once I arrived, she let me view the room before making the final decision. The room was very clean and the cabinets left open so that I could see... More

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Additional Information about Extended Stay America - Dallas - Greenville Ave.

Address: 12270 Greenville Ave, Dallas, TX 75243
Phone Number:
Location: United States > Texas > Dallas
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Dallas - Greenville Ave. 2*
Number of rooms: 1
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Also Known As:
Extended Stay Dallas
Dallas Extended Stay

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