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Holiday Inn Express Crockett

2.5 of 5
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1511 Southeast Loop 304, Crockett, TX 75835
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Holiday Inn Express Crockett
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Ranked #2 of 3 Hotels in Crockett
A recent review
3 of 5 stars Reviewed November 15, 2014
ricky v Houston, Texas
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41 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Contributor
39 reviews 39 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

This was a horrible experience for us. Staying at IHG properties all over the US, this customer service was the worst. Compleat lyrics rude and unaccommodating staff along with constantly being ether called or someone trying to enter my room is why I am rating this location so low. If I could take stars from other reviews I would. Not... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I had no choice but to stay here. Big rip off. Room dirty. Front desk rude. Toilet seat on wrong. Breakfast dried up at 7:30. I was called to go somewhere else to work at 2 pm asked to check out was going to charge me 172.00 plus extra 50$ to leave early. Cheaper to just leave and not tell... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Crockett, responded to this review

Dear Mnm2525, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager IHGCare More 

Travelers are raving about these Crockett hotels

Houston, Texas
Top Contributor
203 reviews 203 reviews
55 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed November 15, 2014 via mobile

Definitely the only choice in this part of Texas, definitely the place to go if you need to stay here. Usual standard that you expect from holiday inn. The gym is basically useless, 3 old machines that are so noisy and ready to go. Hotel is clean and staff is above expectation in this location. I do not expect to... More 

Was this review helpful? Yes 1
HotelStaff1511, Guest Relations Manager at Holiday Inn Express Crockett, responded to this review

Thank you for the positive feedback. We are so sorry that our fitness center did not meet your expectation; however, we are very happy that you found our facility and staff to be above expectation. Thank you again and we hope to accommodate you in the future. More 

Ann Arbor, Michigan
Contributor
19 reviews 19 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed October 19, 2014

Hotel needs a good update and cleaning. Got it that it's the South but 4 LARGE crickets and a grasshopper later we felt it would have been better to pitch a tent in the parking lot instead of paying $159/night. Room telephone was inop. Unfortunately not many options for Crockett hotels.

Was this review helpful? Yes 1
HotelStaff1511, General Manager at Holiday Inn Express Crockett, responded to this review

Thank you for your feedback, yes this is east Texas and we do have bugs and wildlife. We try are best to keep these things out and are 95% of the time successful in doing so. I apologize that your stay was less than perfect we will strive to do better. Thank you More 

Lathrup Village, Michigan
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 11, 2014

Room was clean, hotel was easy to find. Air Condition didn't work and i still got charged a full rate.I wasn't pleased with the fact that the manager didn't want to talk to me after the desk clerk couldn't help. I guess she felt like me having a complaint about a none working a/c was an inconveince to her daily... More 

Was this review helpful? Yes 1
HotelStaff1511, General Manager at Holiday Inn Express Crockett, responded to this review

Thank you for your feedback, however I have spoken to our corporate office and explained that I show no records of you staying here. I do not recall an incident like this that happened. If you receive this please call the hotel and ask for the general manager because I would like more information if this did indeed happen at... More 

Dallas, Texas
Contributor
13 reviews 13 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 17, 2014 via mobile

The staff is friendly and very helpful. The hotel is absolutely gorgeous and in a perfect location. The rooms are large clean, beautifully decorated and luxurious. The pool is nice, breakfast is hot & delicious and the hotel is just inviting overall. With that said, the prices are ridiculous for one nights stay. Not because the hotel isn't beautiful enough... More 

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Cypress, Texas
Top Contributor
159 reviews 159 reviews
18 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed May 30, 2014

This is pretty much your only choice for a business person in Crockett. Some quality competition would help bring prices down. The motel is a typical Holiday Inn Express with decent rooms and competent service.

Was this review helpful? Yes 2
HotelStaff1511, Manager at Holiday Inn Express Crockett, responded to this review

We thank you for your feedback. We are happy to hear you enjoyed your stay. Please come back and stay in the future. More 

Katy, Texas
Contributor
15 reviews 15 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 28, 2014

This is the best hotel in the area. Book early because that can mean the difference between a $169 price for a regular room or a $269 price. You get a jacuzzi tub with the extra cost, but $100 really? This area is tough to find a room. Oil and gas workers are grabbing them up. Service was ok and... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Crockett, responded to this review

Dear YLICOYOTE, Thank you for your feedback. We appreciate your kind words regarding our hotel. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. Thank... More 

Houston, Texas, United States
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed April 7, 2014

I agree with some other reviews that this hotel is the best of few options in the middle of nowhere. This is a relatively new facility and very clean. We booked a standard room with a king bed. Here are a few positives I found on the room and hotel in general: Clean room Spacious room Comfortable bed (we brought... More 

Was this review helpful? Yes
HotelStaff1511, General Manager at Holiday Inn Express Crockett, responded to this review

Thank you for your feedback. We are happy to hear that you enjoyed the biggest part of your stay. We hope you return in the future. More 

St. Petersburg, Florida
Top Contributor
52 reviews 52 reviews
16 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed April 1, 2014

We drove in the dark and blinding rain hoping to get to Dallas but just couldn't go another mile when we stumbled into Crockett, TX. We were glad to have a nice, clean place to stay for the night, but didn't need all the amenities and felt that $155.20 was VERY EXPENSIVE for a place in the middle of nowhere.... More 

Was this review helpful? Yes 3
HotelStaff1511, General Manager at Holiday Inn Express Crockett, responded to this review

Thank you for your review. We do apologize for the noisy halls and staff in the morning. We hope you return in the future to our facilities. More 

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