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Holiday Inn Express Columbus

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4321 Interstate 10, I-10/US Highwayt 71, Exit 696, Columbus, TX 78934
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Holiday Inn Express Columbus
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Holiday Inn Express Columbus
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48 reviews from our community

Traveler rating
    9
    11
    18
    6
    4
See reviews for
8
6
4
21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
  • All months
    (48)
  • Mar-May only
    (14)
  • Jun-Aug only
    (10)
  • Sep-Nov only
    (12)
  • Dec-Feb only
    (12)
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1 review
1 of 5 stars Reviewed yesterday NEW

Aweful customer service. they messed up my reservation and when we requested the room that we actually had confirmation for they gave us a much cheaper room for the same rate. They had us booked for one night even though we had an email confirmation saying we booked a reservation for two nights. The staff was very rude.

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Shawnee, Kansas, United States
Top Contributor
58 reviews 58 reviews
4 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Clean and comfortable. Did not hear highway noise. Nice breakfast. Very helpful front desk. All staff courteous and professional Did not use pool or fitness center. Business center convenient way to print boarding passes for next day.

Was this review helpful? Yes
HiExColumbus14, Front Office Manager at Holiday Inn Express Columbus, responded to this review

Thanks glad you enjoyed your stay we hope you continue to stay with us in the future! More 

Rialto, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The ever so accommodating and welcoming attitude of the staff along with a very high quality establishment made this stop and night on of the best on a recent coast to coast road trip. All that can be added, is if you find yourself in this area travelling and needing a welcoming and accommodating place to stop and spend the... More 

Was this review helpful? Yes 1
HiExColumbus14, Manager at Holiday Inn Express Columbus, responded to this review

Thanks for those kind words!! Glad you enjoyed your stay and please come and stay with us again!! More 

Houston, Texas
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 15, 2015

The Columbus Express is on my "favorite" list because the location is clean, convenient, and comfortable. Ms. Kristin is great to see at the front desk and the staff that I have encountered have been very friendly and helpful. I have stayed at this location 3-4 times within the last 3 months and have always enjoyed the stay. The rooms... More 

Was this review helpful? Yes 1
HiExColumbus14, Front Office Manager at Holiday Inn Express Columbus, responded to this review

Thanks we are glad you stay! We hope you continue to stay with us when you come to Columbus. More 

Scottsdale, Arizona
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed February 8, 2015

I will be coming to the Columbus, Texas location for work once a month and need to find a comfortable hotel that is suitable for my business stays. One requirement is the fact that the business center and internet needs to work properly. One reason why I stay at Holiday Inn's is that there is a "standard" level that the... More 

Was this review helpful? Yes 1
HiExColumbus14, Front Office Manager at Holiday Inn Express Columbus, responded to this review

Sorry you didn't enjoy the business center we hope that when you return everything is to your liking. Once again sorry for the inconvenience. More 

Edmonton, Canada
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed October 31, 2014

In general, the stay was alright, but this was not a typical Holiday Inn Express. It is tired and in need of attention. In general, Holiday Inn Express is my favorite chain, but this property was below par. I only stayed at this hotel for a single night. I arrived late at night (around 11:00 pm), and checked in quickly.... More 

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HiExColumbus14, General Manager at Holiday Inn Express Columbus, responded to this review

Sorry you didn't enjoy your stay we are constantly working to improve hotel conditions, We hope you continue to stay with us in the future. More 

Weatherford, Texas
Top Contributor
165 reviews 165 reviews
28 hotel reviews
116 helpful votes 116 helpful votes
2 of 5 stars Reviewed October 28, 2014

I read the poor reviews for this hotel on TripAdvisor and Yelp but couldn't believe any HI Express hotel could be as bad as indicated by the reviews -- I was wrong! All 4 front desk staff we met were excellent. The beds were comfy. The hotel is in fair condition but needs renovation to stay up with their competition.... More 

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HiExColumbus14, General Manager at Holiday Inn Express Columbus, responded to this review

I am sorry your didn't enjoy your stay, we are working on improving our hotel. Hopefully you come and stay with us again in the future. More 

league city
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 14, 2014

Staff nice and understanding. Room was clean and comfortable. Bathtub got clogged. Breakfast was good and attendant was nice. Rate was reasonable and spcl request was fulfilled. Other all enjoyed stay.

Was this review helpful? Yes 1
HiExColumbus14, Front Office Manager at Holiday Inn Express Columbus, responded to this review

Sorry about your bathtub being stopped up!! Hopefully you enjoyed the rest of your stay and will continue to stay with us when you come back our way. More 

Dronfield, United Kingdom
Top Contributor
82 reviews 82 reviews
51 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed October 14, 2014

The hotel is located just off the interstate, far enough away not to be affected by traffic noise unless you are sitting outside by swimming pool, even then not intrusive. We arrived early and was found a room early so we could look around Columbus, on Columbus Day. All staff were very friendly. However failed to acknowledge us as Platium... More 

Was this review helpful? Yes
HiExColumbus14, Front Office Manager at Holiday Inn Express Columbus, responded to this review

i am sorry we failed to recognize your status and that you didn't enjoy your breakfast. I have made sure that the breakfast items are not outdated. I do apologize for this and hope you give us a second chance in the future and stay with us again. More 

Shreveport, Louisiana
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed October 7, 2014

Very friendly staff, but they weren't supported by management. Upon check-in, tv in room didn't work and front desk couldn't fix it. Said I'd have to wait three hours until shift change and maybe the next person could fix it. (Ultimately I fixed it myself). Stayed there eight nights and THE ROOM KEYS HAD TO BE RE-KEYED SIX of the... More 

Was this review helpful? Yes 1
HiExColumbus14, Guest Relations Manager at Holiday Inn Express Columbus, responded to this review

I am very sorry to hear that your stay had issues. I know our front desk staff did their best to find a resolution to the problem with the tv and keys. As far as housekeeping not putting out enough toiletries we will be confering with them to make sure each room is properly stocked. I want to thank you... More 

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