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All 9 Clute hotels

Baymont Inn and Suites Clute

2.5 of 5 Hotel   |   900 West Highway 332, Clute, TX 77531
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Ranked #4 of 9 Hotels in Clute
A recent review
4 of 5 stars reviewed 1 week ago
Sidney K San Antonio, Texas
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55 reviews from our community

Traveler rating
    8
    19
    11
    10
    7
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22
7
3
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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English first
Seabrook
1 review
2 of 5 stars Reviewed August 14, 2014

I reserved two non-smoking double bed rooms. I got two rooms with King size beds. One room was a smoking room and it stunk. We had to go to the local store and buy some air freshener to make it tolerable. One room was not cleaned. Some folks in our party wore forced to sleep on the fold out sofa... More

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Management B, Manager at Baymont Inn and Suites Clute, responded to this review

Please accept my sincere apologies for the issue and rest assured this is not the service or experience that we strive to deliver to our guests. I truly appreciate the feedback given from guests and the time that it takes to do so as it gives us the opportunity to rectify issues that arise and communicate to the parties involved.... More

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 of 5 stars Reviewed August 12, 2014

Get ready for strong stale cigarette smoke upon entering the premises. Our 3rd floor room smelled very musky but the sheets did smell fresh & clean. The swimming pool sits right beside the expressway way/feeder road which doesn't draw you out to the pool. There was a sleeper sofa bed in our room but no linens, etc. for us to... More

Was this review helpful? Yes
Management B, Manager at Baymont Inn and Suites Clute, responded to this review

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades... More

1 review
1 of 5 stars Reviewed August 3, 2014

Do not stay at the Clute Baymont - our experience was awful. Stayed for 2 nights in August 2014. The first room we were given was on the ground floor and was disgusting. We found a dead cockroach between the mattress and our boxspring and a live lizard running around the floor. The second room we were given on the... More

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Management B, Manager at Baymont Inn and Suites Clute, responded to this review

We offer our sincerest apology that our organization was unable to meet your expectations. We’ve evaluated our staffing procedures at the front desk/housekeeping and have taken steps to ensure a speedier check in process. It is unacceptable for the room to be in such bad condition & I assure you this will never happen again. In the future, we hope... More

Flower Mound, Texas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 30, 2014

I stayed here 2 nights with a group of guys going deep sea fishing. From the beginning, the staff was totally incompetent. Our reservation was incorrect on # of beds needed. So, while we were out fishing all day, the staff decided to move our things from one room to another. My son had an Android tablet charging in the... More

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Management B, Manager at Baymont Inn and Suites Clute, responded to this review

Thank you for taking the time to tell us about your stay. Please allow me to express my sincerest apologies in this format. We continuously strive to meet your needs and expectations; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. The... More

Mineral Wells, Texas
1 review
1 of 5 stars Reviewed July 28, 2014

Stayed here 7-24-2014 for 3 days. Never again !! Rude Rude Rude!! My daughter called two days prior to confirm reservation, then she walks in and the manager Lisa says "sorry your not in my system. You shouldnt of gone through Expedia!" Swore she was full then after 30 min pulled a room from someone else to give to my... More

Was this review helpful? Yes
Management B, Manager at Baymont Inn and Suites Clute, responded to this review

Thank you for your feedback regarding the outbooking situation you had here at the Baymont Inn & Suites. Please accept my sincere apologies for the issue and rest assured this is not the service or experience that we strive to deliver to our guests and indeed for the vast majority of our customers this is not an issue. I truly... More

Mineral Wells, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 27, 2014 via mobile

So I booked my room in advanced by 2 almost 3 months through Expedia. 2 days before our check In I called Expedia and the hotel to double check our reservation. And when my husband and I showed up they informed us that they had canceled our room without notice. So I tried to explain to them that we have... More

Was this review helpful? Yes 1
Management B, Manager at Baymont Inn and Suites Clute, responded to this review

We are sadden to hear you comments about our hospitality & services. We are usually know for our attentive and friendly staff, who treats each guest with the same respect. We are truly sorry you felt differently and there for like to apologize. We hope you will be giving us another chance and return to our hotel in the future. More

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Additional Information about Baymont Inn and Suites Clute

Address: 900 West Highway 332, Clute, TX 77531
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Clute
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Baymont Inn and Suites Clute 2.5*
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Also Known As:
Best Western Clute
Clute Best Western

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