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TownePlace Suites Lake Jackson/Clute

2.5 of 5 1003 West Highway 332, Clute, TX 77531
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TownePlace Suites Lake Jackson/Clute
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TownePlace Suites Lake Jackson/Clute
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28 reviews from our community

Traveler rating
    15
    11
    2
    0
    0
See reviews for
9
4
Solo
0
11
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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Lakewood, New Jersey
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

I have stayed at this many times in the past year and there were major issues we had with certain people & problems we dealt with but I will say this over the past few months the hotel Management team has step up and made some much needed changes in this hotel and I will without a shadow of of... More

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Ashley B, Manager at TownePlace Suites Lake Jackson/Clute, responded to this review

Hello, We appreciate you taking the time to give us this AWESOME review and your loyalty to our hotel. If you have any suggestions on what we could improve on please feel free to contact me at anytime. Sincerely, More

Fresno, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I stayed at Towneplace suites for 50 nights, starting early Sept 2014. This place is ultra-clean, good sized rooms, quiet and staffed with a 5-star crew. A special thanks to Night Counter Attendant Ms. Beatrice Edwards. The entire staff was always friendly and helpful, but Ms. Bea went out of her way to be hospitable and make me feel like... More

Was this review helpful? Yes 1
Ashley B, Manager at TownePlace Suites Lake Jackson/Clute, responded to this review

T.Parolini, We are so happy that you enjoyed your stay with us, we also enjoyed having you! It is always our goal to make our guests feel at home especially when they are with us for so long. We look forward to seeing you during your next visit. More

Hackberry, Louisiana
Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 9, 2014

The stay here is related to work. I am working in this area for months at a time and this hotel offered an at-home feel. A full kitchen and separate bedroom with large closet is great when my spouse is with me. The rooms, including the bathroom, are very nicely sized with a sofa & TV in the sitting area... More

Was this review helpful? Yes 1
Ashley B, Manager at TownePlace Suites Lake Jackson/Clute, responded to this review

James, We greatly appreciate your review. I will definitely pass on the suggestions you made about breakfast! More

Vail, Arizona
Top Contributor
61 reviews 61 reviews
28 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed September 24, 2014

I almost never give five-star reviews because ... well, most hotel properties aren't worthy of such a ranking, and if I gave everything five stars then my reviews would be just a bunch of meaningless, emotional claptrap. So let's get down to business. I spent two nights at the Towneplace Suites Lake Jackson/Clute in late September, and enjoyed every moment... More

Was this review helpful? Yes 1
Ashley B, Manager at TownePlace Suites Lake Jackson/Clute, responded to this review

Mr. Diesel, First we would like to apologize about the issues you encountered with the internet. We will do everything we can to get it fixed. Secondly I'm glad you enjoyed everything else. We appreciate you taking the time to leave this review, as it gives us insight on what we need to improve on. If you ever have any... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 22, 2014

I have to start of by saying this is an amazing hotel to stay at. I had a lot of dealings with Roberta Garcia she is on the evening shift usually. She is so professional and helpful. She made me feel very welcome. I have seen her deal with many people at a time and keeps smiling all the while.

Was this review helpful? Yes 1
Ashley B, Manager at TownePlace Suites Lake Jackson/Clute, responded to this review

Dear Michelle, First we want to Thank you for taking the time to complete this survey. Secondly we are pleased that you are enjoying your stay and the staff. Everything we do is aimed at guest satisfaction. If you ever have any questions or concerns please feel free to contact me at any time. More

Houston
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 4, 2014

My company (Fuddruckers) booked this room for me for a short stay (4 nights). I was expecting a mediocre room with average employees. Wow! Was I ever surprised! I was amazed by the suite (I had an upgrade due to availability upon arrival). The room was over the top! I was SO impressed that they thought of EVERYTHING that I... More

Was this review helpful? Yes 1
Ashley B, Manager at TownePlace Suites Lake Jackson/Clute, responded to this review

Hello Kimberly, We appreciate you taking the time out of your busy schedule to leave us a review! We enjoy having you and your team! If you ever need anything please feel free to let us know! Sincerely More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 23, 2014 via mobile

A really great place. Clean, friendly staff, nice and quiet, convenient location, and free breakfast. My family and I spent a long weekend here recently while visiting the beaches at Surfside. My wife left her Kindle in the night stand, and they mailed it back to us!

Was this review helpful? Yes 2
Ashley B, Manager at TownePlace Suites Lake Jackson/Clute, responded to this review

Hello, We are pleased we could accommodate you and your family and look forward to seeing you again. If you ever have any other suggestions for us please let us know! Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so... More

Houston, Texas
Top Contributor
67 reviews 67 reviews
21 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed August 10, 2014

Nothing wrong with the place except I felt it was way overpriced. Paid $165 for a night when other comparable hotels (Hampton and Holiday Inn express were around $140). Staff was nice and breakfast was okay. Would not stay here again but only bc there are other hotels just as nice for $40 or more less.

Was this review helpful? Yes
Ashley B, Manager at TownePlace Suites Lake Jackson/Clute, responded to this review

Hello, Thank you for taking your time to give us a review. I will definitely let the correct channels know about the rate differences because we try to stay competitive with the other hotels. If you ever have any questions or concerns please feel free to contact the hotel and ask for me directly. Thank you, More

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 7, 2014

10 minutes to the beach. Had plenty of room for family of 5. If i had known there was a kitchen in the room we would of had pizza. Breakfast was alright and free. Breakfast area is set up for couples so tables need to be pushed together for larger families.

Was this review helpful? Yes 1
Ashley B, Manager at TownePlace Suites Lake Jackson/Clute, responded to this review

Hello, I wanted to thank you for taking the time to give us a review. I'm glad you were satisfied with your stay and that we could accommodate you and your family. More

Monroe, Louisiana
Contributor
11 reviews 11 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 9, 2014 via mobile

Hallways have strong mildew odor. Unreliable internet. Noisy a/c in room. Wakeup call feature on phone doesn't work and the front desk forgets your wakeup call. Marginal breakfast. Toughest omelets I've ever eaten; needed a knife to cut them. Won't stay here again.

Was this review helpful? Yes
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Additional Information about TownePlace Suites Lake Jackson/Clute

Address: 1003 West Highway 332, Clute, TX 77531
Location: United States > Texas > Texas Gulf Coast > Clute
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Lake Jackson/Clute 2.5*
Number of rooms: 52
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Also Known As:
Mainstay Clute
Clute Mainstay
Mainstay Suites Clute

31 photos of this hotel

Management photos: Courtesy of the property manager

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