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TownePlace Suites Lake Jackson/Clute

#2 of 9 Hotels in Clute
Certificate of Excellence
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1003 West Highway 332, Clute, TX 77531
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TownePlace Suites Lake Jackson/Clute
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35 Reviews from our TripAdvisor Community

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Traveler rating
    20
    12
    2
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    1
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4
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14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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Overland Park, Kansas
Senior Contributor
48 reviews 48 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a few issues with the rooms but nothing major. They were unable to find one of the rooms on our reservation but we booked through Hotels.com so its hard to tell where the error occurred. My room (2 bedroom suite) was clean but we had a problem with the AC not working well. We reported to front desk... More 

Was this review helpful? Yes
Ashley B, Manager at TownePlace Suites Lake Jackson/Clute, responded to this review

Hello, I apologize that you encountered so many issues during your stay with us . We thank you for taking the time to share your thoughts regarding the breakfast. We will share your message appropriately within the organization to take precautions to make sure this does not keep happening. Sincerely, Ashley B. More 

Katy, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Good place to stay, great location. Clean rooms and grounds. The kitchenette make the stay very enjoyable so that you do not have to eat out in town every night. And breakfast in the AM is a bonus as well with a good selection of breakfast items

Was this review helpful? Yes 1
Ashley B, General Manager at TownePlace Suites Lake Jackson/Clute, responded to this review

Hello, We are happy to hear that you enjoyed your stay with us as well as were able to utilize our amenities. If you ever have any suggestions for improvement please feel free to contact me. Sincerely, Ashley B. More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 12, 2015

We traveled as a family to the Lake Jackson Texas area the last week of December 2014. We picked Townplace suites because they have two bedroom suites with a kitchen and family room area. These are hard to find. After our first night we noticed bug bites on our legs and a nagging head ache when we woke up. (Occurred... More 

Was this review helpful? Yes 2
Ashley B, Manager at TownePlace Suites Lake Jackson/Clute, responded to this review

Hello, We understand all of the frustrations and concerns this has caused the entire family, We take full responsibility in not catching the issue before check in. It is our goal at the TownePlace Suites to make sure these things do not happen and the fact that it did is not acceptable. We are taking extra precautions to prevent this... More 

Corpus Christi, Texas
1 review
5 of 5 stars Reviewed April 7, 2015

After a few hiccupps with the reservation, we got it all sorted out and had a very nice stay while in the LakeJackson area for a wedding. So nice to have the kitchenett. The room was very clean and well furnished. There was room to sleep 6 with the 2 queen size beds and a pull-out sofa. Tasty Breakfast from... More 

Was this review helpful? Yes
Ashley B, Manager at TownePlace Suites Lake Jackson/Clute, responded to this review

Hello, I apologize about the issue with your reservation, but I am very glad to hear that we were able to get the issue solved. We do our best to make sure our guests have an enjoyable experience. We look forward to seeing you the next time you are in the area. Ashley B More 

Houston, Texas
2 reviews
5 of 5 stars Reviewed March 23, 2015

I stay in Marriott's over 15 days every month on business but when I come down to this area its on my time. The staff here is excellent.....friendly and personable. It's really like a second home. Miss Estella is so sweet I am disappointed if I miss her. It means so much to me since I travel and stay in... More 

Was this review helpful? Yes
Ashley B, Manager at TownePlace Suites Lake Jackson/Clute, responded to this review

Hello, This brings us great pleasure that you enjoy your stays with us! We do our best to go above and beyond for our guests and this feedback lets me know we are on the right track! If you ever have any suggestions or need anything please feel free to contact me at any time. Sincerely, More 

Oklahoma City
Top Contributor
235 reviews 235 reviews
41 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed January 23, 2015

Another quality Marriot location. property grounds and building are well maintained. Staff was extremely friendly and helpful. Room had all of the things I have come to expect, comfortable bed, pillows and a well equipped work area. Breakfast was plenty.

Was this review helpful? Yes
Ashley B, Manager at TownePlace Suites Lake Jackson/Clute, responded to this review

Hello, We at the TownePlace Suites by Marriott Lake Jackson Clute thank you for taking the time to submit this review. We are very happy that we could accommodate you for your travel needs and that you enjoyed your stay. We look forward to seeing you during your next trip to the area! Sincerely, Ashley Baker Operations Manager More 

Overland Park, KS
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 26, 2014

Traveled to the Lake Jackson/Clute area for business and stayed at the only Marriott in the area due to being a Marriott rewards member. Very impressed with the friendly staff that greeted us upon our late night arrival, thank you for the smile Bea. Room was comfortable and clean. Breakfast was limited but much appreciated since we had to be... More 

Was this review helpful? Yes
Ashley B, Manager at TownePlace Suites Lake Jackson/Clute, responded to this review

Hello, First I would like to thank you for taking the time to give us this review it is appreciated. Secondly I'm glad we could accomodate you and that Ms. Bea was a big help I will definitely pass this on. If you ever have any suggestions please feel free to contact us at any time. Sincerely, More 

Lakewood, New Jersey
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 19, 2014

I have stayed at this many times in the past year and there were major issues we had with certain people & problems we dealt with but I will say this over the past few months the hotel Management team has step up and made some much needed changes in this hotel and I will without a shadow of of... More 

Was this review helpful? Yes 1
Ashley B, Manager at TownePlace Suites Lake Jackson/Clute, responded to this review

Hello, We appreciate you taking the time to give us this AWESOME review and your loyalty to our hotel. If you have any suggestions on what we could improve on please feel free to contact me at anytime. Sincerely, More 

Fresno, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 28, 2014

I stayed at Towneplace suites for 50 nights, starting early Sept 2014. This place is ultra-clean, good sized rooms, quiet and staffed with a 5-star crew. A special thanks to Night Counter Attendant Ms. Beatrice Edwards. The entire staff was always friendly and helpful, but Ms. Bea went out of her way to be hospitable and make me feel like... More 

Was this review helpful? Yes 1
Ashley B, Manager at TownePlace Suites Lake Jackson/Clute, responded to this review

T.Parolini, We are so happy that you enjoyed your stay with us, we also enjoyed having you! It is always our goal to make our guests feel at home especially when they are with us for so long. We look forward to seeing you during your next visit. More 

Hackberry, Louisiana
Contributor
12 reviews 12 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 9, 2014

The stay here is related to work. I am working in this area for months at a time and this hotel offered an at-home feel. A full kitchen and separate bedroom with large closet is great when my spouse is with me. The rooms, including the bathroom, are very nicely sized with a sofa & TV in the sitting area... More 

Was this review helpful? Yes 1
Ashley B, Manager at TownePlace Suites Lake Jackson/Clute, responded to this review

James, We greatly appreciate your review. I will definitely pass on the suggestions you made about breakfast! More 

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32 photos of this hotel

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