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TownePlace Suites Lake Jackson/Clute

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1003 West Highway 332, Clute, TX 77531
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TownePlace Suites Lake Jackson/Clute
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TownePlace Suites Lake Jackson/Clute
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33 reviews from our community

Traveler rating
    19
    11
    2
    0
    1
See reviews for
11
4
Solo
0
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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  • All months
    (33)
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    (8)
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    (12)
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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

We traveled as a family to the Lake Jackson Texas area the last week of December 2014. We picked Townplace suites because they have two bedroom suites with a kitchen and family room area. These are hard to find. After our first night we noticed bug bites on our legs and a nagging head ache when we woke up. (Occurred... More 

Was this review helpful? Yes
Ashley B, Manager at TownePlace Suites Lake Jackson/Clute, responded to this review

Hello, We understand all of the frustrations and concerns this has caused the entire family, We take full responsibility in not catching the issue before check in. It is our goal at the TownePlace Suites to make sure these things do not happen and the fact that it did is not acceptable. We are taking extra precautions to prevent this... More 

Corpus Christi, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

After a few hiccupps with the reservation, we got it all sorted out and had a very nice stay while in the LakeJackson area for a wedding. So nice to have the kitchenett. The room was very clean and well furnished. There was room to sleep 6 with the 2 queen size beds and a pull-out sofa. Tasty Breakfast from... More 

Was this review helpful? Yes
Ashley B, Manager at TownePlace Suites Lake Jackson/Clute, responded to this review

Hello, I apologize about the issue with your reservation, but I am very glad to hear that we were able to get the issue solved. We do our best to make sure our guests have an enjoyable experience. We look forward to seeing you the next time you are in the area. Ashley B More 

Houston, Texas
2 reviews
5 of 5 stars Reviewed March 23, 2015

I stay in Marriott's over 15 days every month on business but when I come down to this area its on my time. The staff here is excellent.....friendly and personable. It's really like a second home. Miss Estella is so sweet I am disappointed if I miss her. It means so much to me since I travel and stay in... More 

Was this review helpful? Yes
Ashley B, Manager at TownePlace Suites Lake Jackson/Clute, responded to this review

Hello, This brings us great pleasure that you enjoy your stays with us! We do our best to go above and beyond for our guests and this feedback lets me know we are on the right track! If you ever have any suggestions or need anything please feel free to contact me at any time. Sincerely, More 

Oklahoma City
Top Contributor
235 reviews 235 reviews
41 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed January 23, 2015

Another quality Marriot location. property grounds and building are well maintained. Staff was extremely friendly and helpful. Room had all of the things I have come to expect, comfortable bed, pillows and a well equipped work area. Breakfast was plenty.

Was this review helpful? Yes
Ashley B, Manager at TownePlace Suites Lake Jackson/Clute, responded to this review

Hello, We at the TownePlace Suites by Marriott Lake Jackson Clute thank you for taking the time to submit this review. We are very happy that we could accommodate you for your travel needs and that you enjoyed your stay. We look forward to seeing you during your next trip to the area! Sincerely, Ashley Baker Operations Manager More 

Overland Park, KS
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 26, 2014

Traveled to the Lake Jackson/Clute area for business and stayed at the only Marriott in the area due to being a Marriott rewards member. Very impressed with the friendly staff that greeted us upon our late night arrival, thank you for the smile Bea. Room was comfortable and clean. Breakfast was limited but much appreciated since we had to be... More 

Was this review helpful? Yes
Ashley B, Manager at TownePlace Suites Lake Jackson/Clute, responded to this review

Hello, First I would like to thank you for taking the time to give us this review it is appreciated. Secondly I'm glad we could accomodate you and that Ms. Bea was a big help I will definitely pass this on. If you ever have any suggestions please feel free to contact us at any time. Sincerely, More 

Lakewood, New Jersey
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 19, 2014

I have stayed at this many times in the past year and there were major issues we had with certain people & problems we dealt with but I will say this over the past few months the hotel Management team has step up and made some much needed changes in this hotel and I will without a shadow of of... More 

Was this review helpful? Yes 1
Ashley B, Manager at TownePlace Suites Lake Jackson/Clute, responded to this review

Hello, We appreciate you taking the time to give us this AWESOME review and your loyalty to our hotel. If you have any suggestions on what we could improve on please feel free to contact me at anytime. Sincerely, More 

Fresno, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 28, 2014

I stayed at Towneplace suites for 50 nights, starting early Sept 2014. This place is ultra-clean, good sized rooms, quiet and staffed with a 5-star crew. A special thanks to Night Counter Attendant Ms. Beatrice Edwards. The entire staff was always friendly and helpful, but Ms. Bea went out of her way to be hospitable and make me feel like... More 

Was this review helpful? Yes 1
Ashley B, Manager at TownePlace Suites Lake Jackson/Clute, responded to this review

T.Parolini, We are so happy that you enjoyed your stay with us, we also enjoyed having you! It is always our goal to make our guests feel at home especially when they are with us for so long. We look forward to seeing you during your next visit. More 

Hackberry, Louisiana
Contributor
12 reviews 12 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 9, 2014

The stay here is related to work. I am working in this area for months at a time and this hotel offered an at-home feel. A full kitchen and separate bedroom with large closet is great when my spouse is with me. The rooms, including the bathroom, are very nicely sized with a sofa & TV in the sitting area... More 

Was this review helpful? Yes 1
Ashley B, Manager at TownePlace Suites Lake Jackson/Clute, responded to this review

James, We greatly appreciate your review. I will definitely pass on the suggestions you made about breakfast! More 

Vail, Arizona
Top Contributor
65 reviews 65 reviews
31 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed September 24, 2014

I almost never give five-star reviews because ... well, most hotel properties aren't worthy of such a ranking, and if I gave everything five stars then my reviews would be just a bunch of meaningless, emotional claptrap. So let's get down to business. I spent two nights at the Towneplace Suites Lake Jackson/Clute in late September, and enjoyed every moment... More 

Was this review helpful? Yes 2
Ashley B, Manager at TownePlace Suites Lake Jackson/Clute, responded to this review

Mr. Diesel, First we would like to apologize about the issues you encountered with the internet. We will do everything we can to get it fixed. Secondly I'm glad you enjoyed everything else. We appreciate you taking the time to leave this review, as it gives us insight on what we need to improve on. If you ever have any... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 22, 2014

I have to start of by saying this is an amazing hotel to stay at. I had a lot of dealings with Roberta Garcia she is on the evening shift usually. She is so professional and helpful. She made me feel very welcome. I have seen her deal with many people at a time and keeps smiling all the while.

Was this review helpful? Yes 1
Ashley B, Manager at TownePlace Suites Lake Jackson/Clute, responded to this review

Dear Michelle, First we want to Thank you for taking the time to complete this survey. Secondly we are pleased that you are enjoying your stay and the staff. Everything we do is aimed at guest satisfaction. If you ever have any questions or concerns please feel free to contact me at any time. More 

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32 photos of this hotel

Management photos: Courtesy of the property manager

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