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TownePlace Suites Lake Jackson/Clute

#2 of 9 Hotels in Clute
Certificate of Excellence
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1003 West Highway 332, Clute, TX 77531
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1 room 1 guest
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38 Reviews from our TripAdvisor Community

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Traveler rating
    22
    12
    2
    0
    2
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14
4
Solo
0
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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  • Portuguese first
  • Any
English first
  • All months
    (38)
  • Mar-May only
    (8)
  • Jun-Aug only
    (17)
  • Sep-Nov only
    (10)
  • Dec-Feb only
    (3)
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Conroe, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 18, 2015

They have a great front desk team! They gave us great lunch recommendations to El Toro for our check out day. Lobby was very clean and bright. Our room was really nice and our housekeeper was helpful with getting us extra towels for the pool. We had a one bedroom suite which had a privacy door which was great when... More 

Was this review helpful? Yes 1
Ashley B, Manager at TownePlace Suites Lake Jackson/Clute, responded to this review

Hello, We are pleased to hear that you enjoyed your stay with us. Thank you for taking the time to submit this review. We look forward to seeing you the next time your in town. Sincerely, Ashley B. More 

Ellicott City, Maryland
Level Contributor
74 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed July 14, 2015

New facility with great rooms. Perfect for long term, closest to a Residence Inn in area. They also have double bedrooms if traveling with a larger family. There is a kitchenette with a modern microwave and a ceramic cook top that is better than most places in the area. My unit had two bedrooms and two bathrooms that would accommodate... More 

Was this review helpful? Yes
Ashley B, Manager at TownePlace Suites Lake Jackson/Clute, responded to this review

Hello, Thank you for taking the time to submit this review! We are elated to hear that you enjoyed your stay with us! We look forward to seeing you in the future. If you ever have any questions please feel free to contact me at the hotel. Ashley B. More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 2, 2015 via mobile

We stayed at hotel previously, experience was good and even provided Marriott a survey response of 10's! Stayed there Check in today July, 1st and front desk could not figure out how to link a credit card for incidentals, not a big deal. We get to room #208 and I smell a moldy damp smell. See attached on what we... More 

Was this review helpful? Yes 2
Ashley B, Manager at TownePlace Suites Lake Jackson/Clute, responded to this review

Hello, We apologize that the beds had urine stains and the vents had mold in them. We are taking the proper steps to prevent this from happening again in the future as well as getting the current issue under control. We appreciate your feedback. Sincerely, Ashley B. More 

Overland Park, Kansas
Level Contributor
55 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed June 24, 2015

We had a few issues with the rooms but nothing major. They were unable to find one of the rooms on our reservation but we booked through Hotels.com so its hard to tell where the error occurred. My room (2 bedroom suite) was clean but we had a problem with the AC not working well. We reported to front desk... More 

Was this review helpful? Yes
Ashley B, Manager at TownePlace Suites Lake Jackson/Clute, responded to this review

Hello, I apologize that you encountered so many issues during your stay with us . We thank you for taking the time to share your thoughts regarding the breakfast. We will share your message appropriately within the organization to take precautions to make sure this does not keep happening. Sincerely, Ashley B. More 

Katy, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 13, 2015

Good place to stay, great location. Clean rooms and grounds. The kitchenette make the stay very enjoyable so that you do not have to eat out in town every night. And breakfast in the AM is a bonus as well with a good selection of breakfast items

Was this review helpful? Yes 1
Ashley B, General Manager at TownePlace Suites Lake Jackson/Clute, responded to this review

Hello, We are happy to hear that you enjoyed your stay with us as well as were able to utilize our amenities. If you ever have any suggestions for improvement please feel free to contact me. Sincerely, Ashley B. More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed April 12, 2015

We traveled as a family to the Lake Jackson Texas area the last week of December 2014. We picked Townplace suites because they have two bedroom suites with a kitchen and family room area. These are hard to find. After our first night we noticed bug bites on our legs and a nagging head ache when we woke up. (Occurred... More 

Was this review helpful? Yes 2
Ashley B, Manager at TownePlace Suites Lake Jackson/Clute, responded to this review

Hello, We understand all of the frustrations and concerns this has caused the entire family, We take full responsibility in not catching the issue before check in. It is our goal at the TownePlace Suites to make sure these things do not happen and the fact that it did is not acceptable. We are taking extra precautions to prevent this... More 

Corpus Christi, Texas
1 review
5 of 5 stars Reviewed April 7, 2015

After a few hiccupps with the reservation, we got it all sorted out and had a very nice stay while in the LakeJackson area for a wedding. So nice to have the kitchenett. The room was very clean and well furnished. There was room to sleep 6 with the 2 queen size beds and a pull-out sofa. Tasty Breakfast from... More 

Was this review helpful? Yes
Ashley B, Manager at TownePlace Suites Lake Jackson/Clute, responded to this review

Hello, I apologize about the issue with your reservation, but I am very glad to hear that we were able to get the issue solved. We do our best to make sure our guests have an enjoyable experience. We look forward to seeing you the next time you are in the area. Ashley B More 

Houston, Texas
2 reviews
5 of 5 stars Reviewed March 23, 2015

I stay in Marriott's over 15 days every month on business but when I come down to this area its on my time. The staff here is excellent.....friendly and personable. It's really like a second home. Miss Estella is so sweet I am disappointed if I miss her. It means so much to me since I travel and stay in... More 

Was this review helpful? Yes
Ashley B, Manager at TownePlace Suites Lake Jackson/Clute, responded to this review

Hello, This brings us great pleasure that you enjoy your stays with us! We do our best to go above and beyond for our guests and this feedback lets me know we are on the right track! If you ever have any suggestions or need anything please feel free to contact me at any time. Sincerely, More 

Oklahoma City
Level Contributor
235 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 stars Reviewed January 23, 2015

Another quality Marriot location. property grounds and building are well maintained. Staff was extremely friendly and helpful. Room had all of the things I have come to expect, comfortable bed, pillows and a well equipped work area. Breakfast was plenty.

Was this review helpful? Yes
Ashley B, Manager at TownePlace Suites Lake Jackson/Clute, responded to this review

Hello, We at the TownePlace Suites by Marriott Lake Jackson Clute thank you for taking the time to submit this review. We are very happy that we could accommodate you for your travel needs and that you enjoyed your stay. We look forward to seeing you during your next trip to the area! Sincerely, Ashley Baker Operations Manager More 

Overland Park, KS
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed November 26, 2014

Traveled to the Lake Jackson/Clute area for business and stayed at the only Marriott in the area due to being a Marriott rewards member. Very impressed with the friendly staff that greeted us upon our late night arrival, thank you for the smile Bea. Room was comfortable and clean. Breakfast was limited but much appreciated since we had to be... More 

Was this review helpful? Yes
Ashley B, Manager at TownePlace Suites Lake Jackson/Clute, responded to this review

Hello, First I would like to thank you for taking the time to give us this review it is appreciated. Secondly I'm glad we could accomodate you and that Ms. Bea was a big help I will definitely pass this on. If you ever have any suggestions please feel free to contact us at any time. Sincerely, More 

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