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All 1 Clear Lake City hotels

Extended Stay America - Houston - NASA - Johnson Space Center

2.5 of 5 Hotel   |   1410 Nasa Rd 1, Clear Lake City, TX 77058
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Ranked #1 of 1 hotels in Clear Lake City
A recent review
5 of 5 stars reviewed 4 weeks ago
Shannon N Houston, Texas
  • Reviews (63)
  • Photos (58)
  • Amenities
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  • Room tips (14)
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63 people have reviewed this hotel

Traveler rating
    20
    14
    9
    5
    15
See reviews for
15
7
12
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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English first
1 review
1 of 5 stars Reviewed 5 days ago NEW

As I was arriving, saw a man in his car just outside the lobby. Then a woman walks out of the lobby and goes to the driver's window. Hmm, that looked suspiciously like a pimp and hooker. But I check in anyway as it's late. A surprise in my room: the overwhelming smell of potpourri and/or cinnamon. After 10 minutes,... More

Was this review helpful? Yes
Houston, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago

I am in this temporary home for a few weeks and I wanted to commend the staff. Specifically, Mary at the front desk. While doing laundry one evening I witness another resident yelling profanities at her, threatening behavior and inappropriate conduct I could not imagine. Mary, with a firm smile continued to offer support but remained kind. I have asked... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review

Thank you very much for writing your review about your stay. I appreciate your kind comments about our staff and I am pleased that they were attentive and friendly. Still, I do apologize that our trash room was tended to correctly during your stay. I will be meeting with my staff to ensure that our trash is tended to in... More

1 review
1 of 5 stars Reviewed 4 weeks ago

I stayed 1 night on July 26,2014 & I payed for 2double beds to be in my room. I complained to the front desk & they tell me they made a mistake on over booking. Worst stay ever!! Hair in shower & bed, nobody reimbursed me my money & I never heard from the manager name Olga and mr Ahmed... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review

Sam - Thank you for your recent review of your stay. We strive to provide our guests with all the comforts of home, so we are disappointed to hear that we were not able to accommodate your room request and that your room wasn't cleaned properly. We will review our reservation procedures and cleaning processes to ensure your experience is... More

1 review
5 of 5 stars Reviewed July 22, 2014 via mobile

This was an excellent choice. I usually use price line and don't care what hotel I get. I can assure you, I will be looking out for this one. And more importantly, Staff Mary was outstanding. She came up to my room, brought me dishes, asked if I ever needed anything, excellent customer service. I enjoyed my experience and Mary... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed your stay with us and that you received such excellent service from our staff. I will be sure to share your kind comments with my team. Thank you again for your review. We would love to welcome you back,... More

New Orleans, Louisiana
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 22, 2014 via mobile

My parents & I each booked a room for an overnight stay while traveling through Houston. We have family in the area, so chose this hotel for its location. Check-in was easy, service was good & location was convenient. Like everything in Texas, the room was large. Upon initial check-in, our family (2 adults, 2 kids under 5) was given... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review

Thank you for your recent review of your stay. Please accept my apologies for the cleanliness and condition of your room. As this hotel's manager, I can assure you that I will be meeting with my housekeeping staff to review our company's high cleanliness standards to ensure that your experience is not repeated. As well, I do apologize that our... More

1 review
1 of 5 stars Reviewed July 22, 2014

If you like clean places stay away from this one. Mold in the shower, bugs in the lamp, and the front desk is not 24/7. The smoke alarm was broken so we went to the front desk at night and they gave us batteries to put in and it didn't work so we had to go into another room and... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review

Thank you for your recent review of your stay. We sincerely apologize for the inconvenience while you were staying with us and that your room was not cleaned to your standards. To make sure this doesn't happen again, we will have a meeting with our front desk staff and our housekeeping team to review your feedback. We are also sorry... More

1 review
1 of 5 stars Reviewed July 17, 2014

We tried to check-in at 3pm and were told to come back because our rooms were not ready. We came back at 3pm and were given 2 rooms on the extreme opposite ends of the floor (even though I explicitly asked for rooms near each other in the reservation and multiple times during the check-in process). After seeing how far... More

Was this review helpful? Yes
Dallas, Texas
Contributor
19 reviews 19 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 23, 2014

We arrived near 10:30 on a Saturday night and left by 9am the next day. Stayed on the 2nd floor. The hotel is in a decent neighborhood and it was quiet in the hotel. The bed is hard as are the pillows. This hotel doesn't have a pool. If you need a quiet safe place to sleep this is a... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review

We want to thank you for taking the time to post a review of your stay. We are glad that you had a clean, quiet stay; however, we apologize that your bedding did not meet your expectations. We will use you feedback to continue to improve our hotel. Thank you again for your kind words. We would love to provide... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed June 17, 2014

We went to the hotel because our son had a baseball tournament in the area. Got a really good deal on the room - hotel was rated 2 1/2 stars. We were only staying one night so thought for the price we would take a chance. Big mistake - the room smelled. The check in process was horrible. The floors... More

Was this review helpful? Yes
Tyler, Texas
2 reviews
2 of 5 stars Reviewed June 5, 2014

We stayed at this branch for 2 days and boy was I ready to leave. We were first sent to room 224 and when we first opened the doors, we were greeted by an awful death smell. The manager then gave us a tour of other rooms available on the third floor that all smelled like smoke. YUCK!! Stay clear... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review

Your review for our hotel was recently brought to my attention. I am very sorry that our hotel did not meet your expectations and that our housekeeping policy was not explained to you at check-in. I can assure you that I am working with the staff to eliminate all odors and enhance our cleaning services. As well, our front desk... More

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Additional Information about Extended Stay America - Houston - NASA - Johnson Space Center

Address: 1410 Nasa Rd 1, Clear Lake City, TX 77058
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Clear Lake City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Houston - NASA - Johnson Space Center 2.5*
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Also Known As:
Extended Stayamerica Houston-Johnson Space Hotel Clear Lake City
Extended Stay Clear Lake City
Clear Lake City Extended Stay
Extended Stay America - Houston - NASA - Johnson Space Center Clear Lake City, TX

58 photos of this hotel

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Amenities

Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Number of rooms
122

Questions & Answers

Questions? Get answers from Extended Stay America - Houston - NASA - Johnson Space Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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