I cannot recommend this place, where Customer Service is concerned. Although the beds are comfortable and the towels are replaced with fresh clean ones, daily, the woman who runs this place has a terrible attitude problem! The two men who work with her are nice, and respectful. But the woman does not have the proper attitude to be working at... More

I'm in a school that pays for my hotel stay and the lady shows no respect for the people in the school....I have been staying in thethe HELLtel for about a month the man downstairs will talk to me with some respect. He comes to check on you if he thinks something is wrong....but his wife acts like she don't... More

When we arrived to the hotel we were like the only people here. Customer Service was horrible- very rude. Breakfast is slim to nothing. Had to ring the doorbell for them to open doors for breakfast- even though it was breakfast hours. One night there was no one at the front desk the car was gone? One night we needed... More

over the telephone nice and helpfull in person rude, reception had a bad smell with plunge in plain view, next to breakfast area receptionist was coming out of a closet area, not willing to show rooms since we had make prepaid reservations with AMERICAN AIRLINES we tought maybe room could be better that reception, but not show. careless for customer... More

My aunt has reservations set up at the hotel for guest coming in town for her wedding in March.I called to find out information about the cost and to see if I was calling the right hotel. The lady that answered the phone was yelling at me constantly saying the address of the hotel.She never quoted me a price due... More

We were attending a basketball tournament in the area and had reservations at the Ramada in Cedar Hill. Some of the parents were not able to make it down for the start of the first game so we brought some of the kids down early with us. We get to the hotel to check in. We checked in and we... More

I have stayed at the hotel several times on business. The staff is excellent and the service is great. The hotel provides free internet access throughout the hotel (wireless and internet ports), outdoor pool, and a wonderful continental breakfast. Why pay an extra $30-$40 elsewhere for the same amenities? Now I see what they mean by "Stay Smart."