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Holiday Inn Express Brownwood

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504 West Commerce St., Brownwood, TX 76801
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1 room 1 guest
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Holiday Inn Express Brownwood
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86 Reviews from our TripAdvisor Community

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Traveler rating
    37
    25
    9
    11
    4
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25
17
5
27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 1 week ago

We very frequently stay at this chain of hotels, and have had nothing but good experiences, so staying here was a no-brainer, or so we thought. It doesn't take a lot to satisfy me in a hotel room. Clean and comfortable will do it. This was neither. One good thing I can say is that the front desk staff are... More 

Was this review helpful? Yes 1
Brownwood-HIE-Staff, Director of Sales at Holiday Inn Express Brownwood, responded to this review

We are so, so sorry to hear that you were not pleased with your time here. We understand how important it is to have a clean and comfortable stay, and we are extremely apologetic that your stay with us was not. We will definitely address the issues that you had and work to correct those immediately. We hope you will... More 

Cypress, Texas
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Another Holiday Inn stay and this one was average to good. It was quiet, beds comfortable and personnel friendly and helpful. An average breakfast for Holiday Inn's but adequate when one is traveling.

Was this review helpful? Yes
Brownwood-HIE-Staff, Director of Sales at Holiday Inn Express Brownwood, responded to this review

We are happy to hear that you were pleased with your stay. We know how important it is to have a peaceful stay while travelling as well as hotel staff that are willing to help with anything you may need, and that's exactly what we aim to provide for our guests! Thank you for being our guest and we hope... More 

Plano, Texas
Level Contributor
5 reviews
3 of 5 stars Reviewed 3 weeks ago

We stayed for 2 nights and were satisfied with our experience. Staff was very friendly. Everything was clean and functioned as it should. Carpet and mattresses could use an update, but they were acceptable for us. (Carpet needs re-stretching, and I could feel the coils in the mattress when I sat down but okay when I reclined). There were several... More 

Was this review helpful? Yes
Brownwood-HIE-Staff, Director of Sales at Holiday Inn Express Brownwood, responded to this review

We are happy to hear that you enjoyed your experience with us. We are sorry that you were not pleased with a few of the items here, including the carpet. We have already purchased new carpet for our entire hotel and it will be installed very soon. Hopefully on your next visit to Brownwood you will be able to stay... More 

San Angelo, Texas
1 review
1 of 5 stars Reviewed 4 weeks ago

I booked one night in advance that was non-refundable, then added a second night that was refundable before arriving. I specified NON-SMOKING, but when we got off the 3rd floor elevator and headed to our room, the hallway smelled of smoke. When we entered our room, it smelled like a bar, the smoke smell was overwhelming. None of the doors... More 

Was this review helpful? Yes
Brownwood-HIE-Staff, Director of Sales at Holiday Inn Express Brownwood, responded to this review

We are so sorry to hear that you had these issues during your stay. At this point in time we are 100% smoke-free. We have all of our guests sign the register cards upon check-in stating that we are smoke free, but we do still have guests that decide to violate these rules and smoke inside the rooms. They are... More 

Level Contributor
57 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed July 11, 2015

Pros: Every employee we encountered was extremely helpful, considerate and polite. The breakfast was decent and plentiful. The bed was comfortable with good bedding and the air conditioner worked really well! Cons: badly in need of an update. The room smelled very musty when we walked in and the bathroom needed some work.

Was this review helpful? Yes
Brownwood-HIE-Staff, Director of Sales at Holiday Inn Express Brownwood, responded to this review

We are happy to hear you enjoyed the breakfast and our staff! We know how important good service and a plentiful breakfast are, and we are overjoyed that we were able to provide that for you. We do apologize for your dissatisfaction, and hope you will give us another chance. Thank you for being our guest and we hope to... More 

Southeast Texas
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed July 7, 2015

We spent the night here on a recent business trip to the area. We've stayed at several Holiday Inn Expresses before but what a surprise when we turned on he shower and were blasted by a water supply that is rarely experienced in a hotel these days. Holiday In went to a new type of showerhead several years ago but... More 

Was this review helpful? Yes
Brownwood-HIE-Staff, Director of Sales at Holiday Inn Express Brownwood, responded to this review

Wow! Thank you so much for your kind words! We are so, so happy that you enjoyed your stay so much! We all know how disappointing weak water pressure in the shower can be while on the road, so we are so happy you were pleased with ours! Thank you for being our guest and we hope to see you... More 

Clinton Township, Michigan
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 2, 2015 via mobile

Nice quiet and clean hotel with a room that was spacious and most importantly it was very clean. Front desk people were quite helpful. Additionally their breakfast area was clean and not messy, no dirty tables, no used napkins left strewn around the room. Plus that breakfast was good and I just love their cheese omelet with nice crispy bacon.... More 

Was this review helpful? Yes
Brownwood-HIE-Staff, Director of Sales at Holiday Inn Express Brownwood, responded to this review

We are so happy to hear that you enjoyed your stay with us so much! We aim to have a quiet and relaxing environment that our guests can be comfortable in, and we are ecstatic that we were able to achieve that for you. Thank you for being our guest. We hope to see you again! Safe travels, Melanie Director... More 

Houston, Texas
Level Contributor
66 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed June 9, 2015

My family stays in this kind of hotel often. So it is easy to become spoiled or cynical about the standardized breakfast. However, the breakfast attendant here did a very nice job. The scrambled eggs and sausages were cooked just right. She was constantly busy tending to the food line and coffee service, cleaning tables quickly. Other HIE's could learn... More 

Was this review helpful? Yes 1
Brownwood-HIE-Staff, Director of Sales at Holiday Inn Express Brownwood, responded to this review

Wow! What a review! We are happy to hear that you enjoyed your stay so much! We are so proud of our front desk and breakfast crew here, so it makes us all ecstatic that you appreciated them so much! We strive for friendly service and a good, safe environment, so we are happy we could provide that for you!... More 

Canyon, Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 26, 2015 via mobile

An older hotel but well run and maintained. Friendly, helpful staff throughout hotel. Bed was not as comfortable as some, but bathroom was stocked with big, fluffy towels, which is always a plus. Our room had a small kitchen area with a sink.

Was this review helpful? Yes
Shannon F, Director of Sales at Holiday Inn Express Brownwood, responded to this review

We are so happy to hear you enjoyed your stay! We are so proud of our front desk agents and how they strive to be as helpful and friendly as possible, so we are happy they were able to do that for you! Thank you for being our guest and we hope to see you again very soon! More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 5, 2015

While on a genealogy trip with my mom And my stepfather, we booked this hotel for our second night of the trip. We ended up extending for another night and thoroughly enjoyed our stay. The staff was very helpful and friendly and gave us suggestions for local restaurants. They helped out with printing a walking tour guide of old downtown... More 

Was this review helpful? Yes
Shannon F, Director of Sales at Holiday Inn Express Brownwood, responded to this review

What a review!! Thank you so much for your kind words! We are so happy you enjoyed your stay with us! We all know how difficult it can be trying to navigate a new town, so I'm glad that our front desk was able to help you! Thank you so much for being our guest and we hope to see... More 

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67 photos of this hotel

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