We were in Brownwood for a funeral and had two rooms at the Holiday Inn Express. There were 6 other family members who also stayed here. Each room was a king suite for $109/night. Room was very large, with a small separation between the bed and the sitting area. The entry had a closet with iron and board on one...
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Thank you for taking your time to come and post such a detailed review here on Tripadvisor. I want to say that we are always glad to be able to help in any way we can at our property. While we can't always work in a late check-out, I am thrilled we were able to work with everyone enough to...
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This is a truly fine property. Everything from the size and quality of the room to the friendliness and helpfullness of the staff to the plushness of the towels to the quality of the free breakfast (way above usual motel fare - the scrambled eggs were real and freshly cooked and even the biscuits and gravy were acceptable) was well...
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Thank you very much for taking the time to post a review here on Tripadvisor! We greatly appreciate that you took time out of your day for us. We are glad to hear that everything exceeded expectations, since we put forward such an effort for excellence. We sincerely hope to see you again should you ever be through the area...
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My wife and I arrived late Friday night for a one night stay. Check in was quick and the lady at the counter was friendly. Cleanliness of room was good. The continental breakfast was just okay. This seems to be a common trend at most of the chains of hotels. Cheap food.
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I want to say that we appreciate you coming on here and leaving a review! Our staff loves being able to provide the best, friendliest service in town. We're excited to hear that our continuing commitment to excellence is still evident.
I hope we have the chance to serve you again if you're ever back through the area.
-Michael Bradford...
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Kari is the best! Everytime I go to Brownwood, I stay at the Holiday Inn Express. They always say, "Wecome back!" whenever I walk in the door, and I feel like they really mean it. All the staff members are kind and helpful.
The last time I tried to make a reservation, they were booked up. I called Michael back...
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I definitely want to take the time to say "Thank you!" for staying with us and for your review here on TripAdvisor. All of our staff will go out of our way to accommodate any one of our welcome guests. We are quite pleased that we were able to find a room for you. With the hotel business, there is...
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This was one of the most hospitable places I've been to in a long time and I travel a lot. Staff was always very helpful and pleasant to work with. The rooms were a very nice size and very clean. The hotel internet was a little slow, but there was a full house when we stayed so this may have...
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Thank you for taking your time to come here and post such a positive review, especially so closely following the hectic holiday season! We are continually striving for excellence in our hotel and staff, and I'm glad that it shines through to the guests such as yourself.
We will be glad to serve you again, should you ever be through...
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Nice room, comfortable beds. Great breakfast. My boys especially enjoyed the pancake maker. I forgot a couple of items. Called & spoke to Michael and he took care of it for me immediately. Very helpful.
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Thank you for staying with us during the busy Thanksgiving season, and we also appreciate you taking time out of your day to post a review here on Tripadvisor! The addition of the automatic pancake maker has made our already popular hot continental breakfast an even more spectacular hit. I'm also glad to have been able to help locate your...
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The staff was excellent. Michael at the front desk arranged an early check in and gave me a good suggestion for dinner. The room was large and clean. The bed was comfortable. I would definately stay here again.
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Thank you for your honest feedback! As the new Director of Sales, I'd like to personally express my gratitude that you enjoyed your stay so much. We look forward to seeing you again if you are ever in the area!
-Michael Bradford,
Director of Sales
HIEXP Brownwood
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This hotel is wonderful. The staff was exceptional. They went out of their way to ensure my colleagues and I were comfortable and had everything we needed. They were ALWAYS polite and welcoming. The hotel itself nice and clean. The rooms are spacious and cozy. Continental breakfast was tasty and there was a nice variety of foods. STAY HERE if...
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I wanted to take the time to say thanks for the honest review. Here at the Brownwood Holiday Inn, we are always striving to provide exceptional customer service. I am glad that you found your stay so enjoyable here! I do look forward to the opportunity of having you as guests again if you are ever through the area in...
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This is a great hotel if you are needing a place to sleep.
This was my second time staying at this hotel this summer.
It is very new.
Service is excellent.
Beds are comfortable.
Free breakfast includes: yogurt, fruit, biscuits, eggs, sausage, coffee, oj, cranberry juice, buscuits, gravy, bagels, cereals, ...and more!
For about $100.00, your family can have a...
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Why thank you for your gracious review! I wanted to say thank you for taking the time out of your day to compliment our hotel and staff! I am truly pleased that you had such a remarkable stay. We are always striving to provide the best, most memorable service around. Reviews like this are the best we can get in...
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The staff was very friendly and the service was OUTSTANDING. I would be at my table and they would bus the table, ask if I needed anything at the breakfast bar or if I needed anything period.
I had a toilet that ran one night, they were there within 2 minutes when I called to fix it.
The breakfast bar...
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