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All 8 Brownwood hotels

Holiday Inn Express Brownwood

2.5 of 5 Hotel   |   504 West Commerce St., Brownwood, TX 76801
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Ranked #4 of 8 Hotels in Brownwood
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Keith L Sulphur Springs, Texas
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69 reviews from our community

Traveler rating
    31
    21
    5
    10
    2
See reviews for
19
14
3
24
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sulphur Springs, Texas
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a nice hotel, and it's pretty new. Everything was good, as expected. The price was high for Brady, TX however. My boys enjoyed the pool. I doubt I'll stay there again, there are much cheaper options.

Was this review helpful? Yes
Joshua W, Manager at Holiday Inn Express Brownwood, responded to this review

Dear Keith L, Thank you for taking time out of your day to write a review about our property! I am thrilled that your boys were able to enjoy the pool area. I also would like to apologize about the high price of your stay and for a future stay if you will reach out to you management directly we... More

Texas
Top Contributor
81 reviews 81 reviews
37 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The best part of the Brownwood HI Express is being next to Underwoods! Don't get excited about any kind of view since you have a 4 lane hiway in the front, truck dealership in the back and business on both sides. Seriously, you must eat at Underwoods while you are here. It is a Texas Tradition. Ok the hotel: clean,... More

Was this review helpful? Yes
Joshua W, Manager at Holiday Inn Express Brownwood, responded to this review

Thank you for taking the time to stay with us and review our property! I would like to apologize for the inconvenience you had with the shower head in your bathrooom. We have taken immediate action to resolve this issue. We value your feedback, and are thrilled to hear you enjoyed all the other aspects of your stay. We sincerely... More

San Antonio, Texas
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed two nights in August. Beds were worn out and killed our backs. Deadbolt was broken and was to be repaired after notifying front desk. Never was. Could be a nice place and may well be on it;s way to improving. Manager called me at home and personally apologized. He said he had just started and the place was... More

Was this review helpful? Yes 1
Joshua W, Manager at Holiday Inn Express Brownwood, responded to this review

Thank you very much for your comments. I am sorry that during your stay, you encountered problems that were not addressed. We strive for guest satisfaction, and do hope you will return to give us another chance. Again I am very sorry, and thank you for your comments. More

Pearland
Contributor
11 reviews 11 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My family made 2 trips to Brownwood, Tx in 2 weeks to look at property and stayed at this hotel both times. It was pretty much what one would expect from this brand. The rooms were clean, the beds comfortable, the air conditioning blew cold and the water pressure was outstanding. Some of the negatives were that the grout in... More

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Joshua W, Manager at Holiday Inn Express Brownwood, responded to this review

Thank you very much for your comment. I am very sorry you encountered problems with the cable and internet during your stay. We have repaired the server for the cable that was causing the issue, and we have recently changed internet providers. We always want our guest to be completely satisfied, and are very sorry you were not at your... More

Fort Worth, Texas
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel staff was very nice and accommodating. Check in was easy even though the hotel was booked and busy. Breakfast the next morning was great and the staff working was tending to everyone's needs. The beds were very comfortable and the shower was great! We enjoyed our stay.

Was this review helpful? Yes
Joshua W, Manager at Holiday Inn Express Brownwood, responded to this review

Thank you very much for taking the time to post a review here on Tripadvisor! We greatly appreciate that you took time out of your day for us. We are thrilled to hear that everything went well during your stay, since we put forward such an effort for excellence. We sincerely hope to see you again should you ever be... More

1 review
2 of 5 stars Reviewed 4 weeks ago via mobile

I went to the breakfast area to check it out a few times during my stay. By the 3rd day I no longer attempted to go to get breakfast as the manager was very rude to me on 2 occasions-- and the worker covering the breakfast area was beyond rude. She made it known she didn't want me in that... More

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Joshua W, Manager at Holiday Inn Express Brownwood, responded to this review

Dear 1Grammy59, I would like to sincerely apologize for all the issues you encountered during your stay at the Holiday Inn Express Brownwood. I would like to thank you for all of your feedback and bringing these issues to our attention. We take these comments very seriously and will address all these issues with our staff. I hope that you... More

Independence, Missouri
Contributor
18 reviews 18 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Stayed 1 night on a business trip. Location is good and the staff is friendly. There seems to be no sound insulation at all. I was in a 2nd floor room and could clearly hear conversations and telephone calls in the adjacent room and every footstep and squeak of the furniture upstairs. The A/C was very noisy and the fan... More

Was this review helpful? Yes
Joshua W, Manager at Holiday Inn Express Brownwood, responded to this review

Thank you for writing a review about your stay. It was unfortunate to see this visit was not up to the standards you have come to expect from us. We were glad to see our staff was still a welcoming and friendly part of your experience. We take all reviews positive and negative very seriously, and your feedback will help... More

Senior Contributor
22 reviews 22 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed September 2, 2014

Stayed here one night visiting family. All we really needed was a place to sleep and this hotel met that need. The A/C was broken in the lobby? It was cooler outside than inside. One bar of soap in the room? I guess people bathe in the sink here, or don't wash their hands. The rear entrance door key swipe... More

Was this review helpful? Yes
Joshua W, Manager at Holiday Inn Express Brownwood, responded to this review

Dear rebag2000, Thank you for writing a review about your stay. It was unfortunate to see this visit was not up to the standards you have come to expect from us. We were glad to see our staff was still a welcoming and friendly part of your experience. We take all reviews positive and negative very seriously, and we will... More

Mansfield, Texas
1 review
3 of 5 stars Reviewed September 1, 2014

We arrived on a Saturday afternoon, only to be told that our room would not be ready for at least an hour. So we asked if we could change somewhere and go to the pool to wait and were told the pool was closed, which really did not set well with us as we had booked an extra night just... More

Was this review helpful? Yes
Joshua W, Manager at Holiday Inn Express Brownwood, responded to this review

Dear kda1961, Thank you for taking time to share you comments with us! We apologize that your stay was less than satisfactory. We will use your comments to further train our team members. We truly appreciate and value your feedback and hope that you will allow us another opportunity to serve you! Thank you!!! More

Lubbock, Texas
Senior Contributor
21 reviews 21 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 30, 2014

Not my first time to this hotel, return visit was just as good as the first. Very clean, check in went smoothly, the beds and pillows very comfy. The property could use a little updating,. The continental breakfast was well maintained and adequate choices. We stayed here because of close proximity to Underwood's Bar B Q which unfortunately for us... More

Was this review helpful? Yes
Natalie M, V.P. of Sales & Marketing at Holiday Inn Express Brownwood, responded to this review

Facepainter2014, Thank you for sharing your comments regarding your recent visit at the property! We are delighted that you enjoyed your stay with us, sorry that the BBQ place was closed on Wednesday! We hope to see you again next time you are in the area. More

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Additional Information about Holiday Inn Express Brownwood

Address: 504 West Commerce St., Brownwood, TX 76801
Phone Number:
Location: United States > Texas > Brownwood
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Brownwood 2.5*
Number of rooms: 58
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Also Known As:
Holiday Inn Express Brownwood Hotel Brownwood
Holiday Inn Brownwood
Brownwood Holiday Inn

17 photos of this hotel

Management photos: Courtesy of the property manager

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