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All 8 Brownwood hotels

Holiday Inn Express Brownwood

2.5 of 5 Hotel   |   504 West Commerce St., Brownwood, TX 76801
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81%
Ranked #3 of 8 hotels in Brownwood
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 weeks ago
FacePainter2014 Lubbock, Texas
  • Overview
  • Reviews (60)
  • Photos (28)
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  • Room tips (10)
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60 people have reviewed this hotel

Traveler rating
    31
    18
    3
    6
    2
See reviews for
15
11
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23
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
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English first
Lubbock, Texas
Contributor
15 reviews 15 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Not my first time to this hotel, return visit was just as good as the first. Very clean, check in went smoothly, the beds and pillows very comfy. The property could use a little updating,. The continental breakfast was well maintained and adequate choices. We stayed here because of close proximity to Underwood's Bar B Q which unfortunately for us... More

Was this review helpful? Yes
Natalie M, V.P. of Sales & Marketing at Holiday Inn Express Brownwood, responded to this review

Facepainter2014, Thank you for sharing your comments regarding your recent visit at the property! We are delighted that you enjoyed your stay with us, sorry that the BBQ place was closed on Wednesday! We hope to see you again next time you are in the area. More

Senior Contributor
28 reviews 28 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Lobby looks great and cookies are delicious but that's it. Room is by far out dated and full of moisture. Door frames are severely rusted and bathroom ceiling is falling in. Bed appears to be clean. Pancake maker is also out of service. We will find somewhere else on our next visit.

Was this review helpful? Yes
Natalie M, V.P. of Sales & Marketing at Holiday Inn Express Brownwood, responded to this review

Wwife, We apologize that your recent stay with us was not satisfactory, and are looking into the moisture that you mentioned. We are reviewing these matters with our team and will address immediately! If you are ever in the area we would love an opportunity to gain you back as a customer! More

austin
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed May 19, 2014

Stayed at hotel for two nights and upon arrival the elevator was out of service for the entire weekend! Naturally we were given a room on the 3rd floor. The rooms are okay not the greatest and in need of a refresh. The walls are paper thin....I felt like I was standing next to the person in the room next... More

Was this review helpful? Yes
Natalie M, VP of Sales & Marketing at Holiday Inn Express Brownwood, responded to this review

Dear Bubears-sicem, Thank you for taking time to share you comments with us! We apologize that your stay was less than satisfactory. We will use your comments to further train our team members. We truly appreciate and value your feedback and hope that you will allow us another opportunity to serve you! Thank you kindly! More

Lubbock, Texas, United States
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 15, 2014

This hotel was roomy and clean, with an excellent shower. and a very good breakfast. No frills, but a dependable place to spend the night, conveniently located to historic downtown Brownwood, nearby shopping (it's walking distance to the famous Underwood's BBQ) and Howard Payne College.

Was this review helpful? Yes
Natalie M, VP of Sales & Marketing at Holiday Inn Express Brownwood, responded to this review

Thank you kindly for providing us with feedback regarding your stay with us! We truly appreciate your business and look forward to having you stay with us again in the future. More

Lubbock, TX
Top Contributor
152 reviews 152 reviews
44 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed February 8, 2014

Great breakfast. Nice king sized bed. Great shower. Very friendly service throughout our stay. One minor nitpik. There was a stain on the carpet right by the bed. Seems like they'd get rid of that. Other than that. It was great. Oh, and they have an outdoor pool. We were there in February and were wishing their pool was indoor... More

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Natalie M, VP of Sales & Marketing at Holiday Inn Express Brownwood, responded to this review

Thank you for taking time out of your schedule to share your comments regarding your past stay with us! We will be cleaning the stain next to the bed and hope that you will come back to visit us to see that we have had the stain removed. We truly appreciate your feedback and look forward to having you with... More

Houston, Texas
Top Contributor
113 reviews 113 reviews
63 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed February 7, 2014

We stayed at the Holiday Inn Express Brownwood on two separate occasions within the same month. We were equally impressed both times – and it wasn’t just because of the warm chocolate chip cookie when we checked in. Our king suite on the top floor was spacious, clean, and quiet. The bathroom was well lit and the shower had good... More

Was this review helpful? Yes
Natalie M, VP of Sales & Marketing at Holiday Inn Express Brownwood, responded to this review

Thank you for taking time to share you feedback with us regarding your recent stay! Your business is very valuable to us, we thoroughly appreciate comments regarding our guestrooms, team members, and our breakfast, we strive to ensure each guest is exceptionally happy with their stay with us! We hope that you will come back to visit us again! We... More

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 28, 2013 via mobile

Went to a wedding in Brownwood and this was the hotel with a block of rooms for the wedding. Showers were amazing! I loved how large the rooms are. My family and I used it to host other family members after the wedding so we could all catch up. The beds were very comfortable and I felt so energized the... More

Was this review helpful? Yes 1
Natalie M, VP of Sales & Marketing at Holiday Inn Express Brownwood, responded to this review

Thank you for taking time to share your feed back with us during your recent stay in Brownwood! We appreciate your comments regarding the spacious guestrooms and the breakfast. We hope to have you come and stay with us again in the future! More

Dallas, TX
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 14, 2013 via mobile

We were traveling with our young adult son, and trying to avoid paying for 2 rooms. The king suite worked very well. He slept on the pull out and the room was very spacious. Price was very reasonable.

Was this review helpful? Yes 1
Natalie M, VP of Sales & Marketing at Holiday Inn Express Brownwood, responded to this review

Dear Wizkid60, Thank you for sharing your comments with us, your feedback is very valuable to us! We look forward to having you stay with us again when you are back in the area! More

Orange, Massachusetts, United States
1 review
3 of 5 stars Reviewed December 8, 2013

This place was very nice for small town the things that would made it beater was if they had a game counsel or board games to Barrow and the cheese in the omelets made them all most un edible it was like they used cheesewiz or can cheese

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Brownwood, responded to this review

Dear Nicholas K, Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your... More

round rock, texas
2 reviews
2 of 5 stars Reviewed September 16, 2013

I have been staying at this hotel for about a year now and have had a great experience. However, on my last trip, September 9, I found things were not as they had been in the past. The pool water was murky green. The elevator was broken for several days. The internet did not work. And breakfast served watery eggs,... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Brownwood, responded to this review

Dear aquaroundrock, Thank you for writing a review about your stay. It was unfortunate to see this visit was not up to the standards you have come to expect from us. We were glad to see our staff was still a welcoming and friendly part of your experience. We take all reviews positive and negative very seriously, and your feedback... More

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Additional Information about Holiday Inn Express Brownwood

Address: 504 West Commerce St., Brownwood, TX 76801
Phone Number:
Location: United States > Texas > Brownwood
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Brownwood 2.5*
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Also Known As:
Holiday Inn Express Brownwood Hotel Brownwood
Holiday Inn Brownwood
Brownwood Holiday Inn

28 photos of this hotel

Management photos: Courtesy of the property manager

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Room/suite (13)
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Dining (3)
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Hotel & grounds (7)
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Pool/beach area (2)
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Other (4)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites - Brownwood Proudly introduces our newly renovated Hotel. Renovations include new carpeting throughout all public areas and guest rooms, new mattresses and furniture as well as a refreshed breakfast area and fitness center improvements. We provide all the amenities and technology of a full service hotel at a 'Stay Smart' price. We are conveniently located in the heart of Texas. The hotel includes a Business Center (24 hours free internet service) and Conference room. Our luxurious guest rooms are equipped with free high speed internet access. Guests will enjoy a deluxe, 'Stay Smart' complimentary breakfast bar, and free parking. All of our rooms have interior entrances, well lit work areas, Micro-Fridge, in-room coffee service and 27' TVs with over 120 digital cable channels including movie channels. In addition, we have a fully equipped fitness center and an outdoor swimming pool. ... more   less 
Number of rooms
58

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