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All 8 Brownwood hotels

Holiday Inn Express Brownwood

2.5 of 5 Hotel   |   504 West Commerce St., Brownwood, TX 76801
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79%
Ranked #4 of 8 Hotels in Brownwood
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 weeks ago
kda1961 Mansfield, Texas
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63 reviews from our community

Traveler rating
    31
    18
    4
    8
    2
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16
12
3
24
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Independence, Missouri
Contributor
16 reviews 16 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Stayed 1 night on a business trip. Location is good and the staff is friendly. There seems to be no sound insulation at all. I was in a 2nd floor room and could clearly hear conversations and telephone calls in the adjacent room and every footstep and squeak of the furniture upstairs. The A/C was very noisy and the fan... More

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Senior Contributor
22 reviews 22 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed here one night visiting family. All we really needed was a place to sleep and this hotel met that need. The A/C was broken in the lobby? It was cooler outside than inside. One bar of soap in the room? I guess people bathe in the sink here, or don't wash their hands. The rear entrance door key swipe... More

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Joshua W, Manager at Holiday Inn Express Brownwood, responded to this review

Dear rebag2000, Thank you for writing a review about your stay. It was unfortunate to see this visit was not up to the standards you have come to expect from us. We were glad to see our staff was still a welcoming and friendly part of your experience. We take all reviews positive and negative very seriously, and we will... More

Mansfield, Texas
1 review
3 of 5 stars Reviewed 2 weeks ago

We arrived on a Saturday afternoon, only to be told that our room would not be ready for at least an hour. So we asked if we could change somewhere and go to the pool to wait and were told the pool was closed, which really did not set well with us as we had booked an extra night just... More

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Joshua W, Manager at Holiday Inn Express Brownwood, responded to this review

Dear kda1961, Thank you for taking time to share you comments with us! We apologize that your stay was less than satisfactory. We will use your comments to further train our team members. We truly appreciate and value your feedback and hope that you will allow us another opportunity to serve you! Thank you!!! More

Lubbock, Texas
Senior Contributor
21 reviews 21 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 30, 2014

Not my first time to this hotel, return visit was just as good as the first. Very clean, check in went smoothly, the beds and pillows very comfy. The property could use a little updating,. The continental breakfast was well maintained and adequate choices. We stayed here because of close proximity to Underwood's Bar B Q which unfortunately for us... More

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Natalie M, V.P. of Sales & Marketing at Holiday Inn Express Brownwood, responded to this review

Facepainter2014, Thank you for sharing your comments regarding your recent visit at the property! We are delighted that you enjoyed your stay with us, sorry that the BBQ place was closed on Wednesday! We hope to see you again next time you are in the area. More

Senior Contributor
37 reviews 37 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed June 27, 2014

Lobby looks great and cookies are delicious but that's it. Room is by far out dated and full of moisture. Door frames are severely rusted and bathroom ceiling is falling in. Bed appears to be clean. Pancake maker is also out of service. We will find somewhere else on our next visit.

Was this review helpful? Yes
Natalie M, V.P. of Sales & Marketing at Holiday Inn Express Brownwood, responded to this review

Wwife, We apologize that your recent stay with us was not satisfactory, and are looking into the moisture that you mentioned. We are reviewing these matters with our team and will address immediately! If you are ever in the area we would love an opportunity to gain you back as a customer! More

austin
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed May 19, 2014

Stayed at hotel for two nights and upon arrival the elevator was out of service for the entire weekend! Naturally we were given a room on the 3rd floor. The rooms are okay not the greatest and in need of a refresh. The walls are paper thin....I felt like I was standing next to the person in the room next... More

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Natalie M, VP of Sales & Marketing at Holiday Inn Express Brownwood, responded to this review

Dear Bubears-sicem, Thank you for taking time to share you comments with us! We apologize that your stay was less than satisfactory. We will use your comments to further train our team members. We truly appreciate and value your feedback and hope that you will allow us another opportunity to serve you! Thank you kindly! More

Lubbock, Texas, United States
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 15, 2014

This hotel was roomy and clean, with an excellent shower. and a very good breakfast. No frills, but a dependable place to spend the night, conveniently located to historic downtown Brownwood, nearby shopping (it's walking distance to the famous Underwood's BBQ) and Howard Payne College.

Was this review helpful? Yes
Natalie M, VP of Sales & Marketing at Holiday Inn Express Brownwood, responded to this review

Thank you kindly for providing us with feedback regarding your stay with us! We truly appreciate your business and look forward to having you stay with us again in the future. More

Lubbock, TX
Top Contributor
153 reviews 153 reviews
44 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed February 8, 2014

Great breakfast. Nice king sized bed. Great shower. Very friendly service throughout our stay. One minor nitpik. There was a stain on the carpet right by the bed. Seems like they'd get rid of that. Other than that. It was great. Oh, and they have an outdoor pool. We were there in February and were wishing their pool was indoor... More

Was this review helpful? Yes
Natalie M, VP of Sales & Marketing at Holiday Inn Express Brownwood, responded to this review

Thank you for taking time out of your schedule to share your comments regarding your past stay with us! We will be cleaning the stain next to the bed and hope that you will come back to visit us to see that we have had the stain removed. We truly appreciate your feedback and look forward to having you with... More

Houston, Texas
Top Contributor
119 reviews 119 reviews
67 hotel reviews
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed February 7, 2014

We stayed at the Holiday Inn Express Brownwood on two separate occasions within the same month. We were equally impressed both times – and it wasn’t just because of the warm chocolate chip cookie when we checked in. Our king suite on the top floor was spacious, clean, and quiet. The bathroom was well lit and the shower had good... More

Was this review helpful? Yes
Natalie M, VP of Sales & Marketing at Holiday Inn Express Brownwood, responded to this review

Thank you for taking time to share you feedback with us regarding your recent stay! Your business is very valuable to us, we thoroughly appreciate comments regarding our guestrooms, team members, and our breakfast, we strive to ensure each guest is exceptionally happy with their stay with us! We hope that you will come back to visit us again! We... More

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 28, 2013 via mobile

Went to a wedding in Brownwood and this was the hotel with a block of rooms for the wedding. Showers were amazing! I loved how large the rooms are. My family and I used it to host other family members after the wedding so we could all catch up. The beds were very comfortable and I felt so energized the... More

Was this review helpful? Yes 1
Natalie M, VP of Sales & Marketing at Holiday Inn Express Brownwood, responded to this review

Thank you for taking time to share your feed back with us during your recent stay in Brownwood! We appreciate your comments regarding the spacious guestrooms and the breakfast. We hope to have you come and stay with us again in the future! More

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Additional Information about Holiday Inn Express Brownwood

Address: 504 West Commerce St., Brownwood, TX 76801
Phone Number:
Location: United States > Texas > Brownwood
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Brownwood 2.5*
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Also Known As:
Holiday Inn Express Brownwood Hotel Brownwood
Holiday Inn Brownwood
Brownwood Holiday Inn

28 photos of this hotel

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