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Holiday Inn Express Brownwood

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504 West Commerce St., Brownwood, TX 76801
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Holiday Inn Express Brownwood
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82 Reviews from our TripAdvisor Community

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Traveler rating
    37
    25
    7
    10
    3
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23
16
4
27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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    (24)
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All months
Level Contributor
48 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Pros: Every employee we encountered was extremely helpful, considerate and polite. The breakfast was decent and plentiful. The bed was comfortable with good bedding and the air conditioner worked really well! Cons: badly in need of an update. The room smelled very musty when we walked in and the bathroom needed some work.

Was this review helpful? Yes
Brownwood-HIE-Staff, Director of Sales at Holiday Inn Express Brownwood, responded to this review

We are happy to hear you enjoyed the breakfast and our staff! We know how important good service and a plentiful breakfast are, and we are overjoyed that we were able to provide that for you. We do apologize for your dissatisfaction, and hope you will give us another chance. Thank you for being our guest and we hope to... More 

Southeast Texas
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We spent the night here on a recent business trip to the area. We've stayed at several Holiday Inn Expresses before but what a surprise when we turned on he shower and were blasted by a water supply that is rarely experienced in a hotel these days. Holiday In went to a new type of showerhead several years ago but... More 

Was this review helpful? Yes
Brownwood-HIE-Staff, Director of Sales at Holiday Inn Express Brownwood, responded to this review

Wow! Thank you so much for your kind words! We are so, so happy that you enjoyed your stay so much! We all know how disappointing weak water pressure in the shower can be while on the road, so we are so happy you were pleased with ours! Thank you for being our guest and we hope to see you... More 

Clinton Township, Michigan
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Nice quiet and clean hotel with a room that was spacious and most importantly it was very clean. Front desk people were quite helpful. Additionally their breakfast area was clean and not messy, no dirty tables, no used napkins left strewn around the room. Plus that breakfast was good and I just love their cheese omelet with nice crispy bacon.... More 

Was this review helpful? Yes
Brownwood-HIE-Staff, Director of Sales at Holiday Inn Express Brownwood, responded to this review

We are so happy to hear that you enjoyed your stay with us so much! We aim to have a quiet and relaxing environment that our guests can be comfortable in, and we are ecstatic that we were able to achieve that for you. Thank you for being our guest. We hope to see you again! Safe travels, Melanie Director... More 

Houston, Texas
Level Contributor
65 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed June 9, 2015

My family stays in this kind of hotel often. So it is easy to become spoiled or cynical about the standardized breakfast. However, the breakfast attendant here did a very nice job. The scrambled eggs and sausages were cooked just right. She was constantly busy tending to the food line and coffee service, cleaning tables quickly. Other HIE's could learn... More 

Was this review helpful? Yes 1
Brownwood-HIE-Staff, Director of Sales at Holiday Inn Express Brownwood, responded to this review

Wow! What a review! We are happy to hear that you enjoyed your stay so much! We are so proud of our front desk and breakfast crew here, so it makes us all ecstatic that you appreciated them so much! We strive for friendly service and a good, safe environment, so we are happy we could provide that for you!... More 

Canyon, Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 26, 2015 via mobile

An older hotel but well run and maintained. Friendly, helpful staff throughout hotel. Bed was not as comfortable as some, but bathroom was stocked with big, fluffy towels, which is always a plus. Our room had a small kitchen area with a sink.

Was this review helpful? Yes
Shannon F, Director of Sales at Holiday Inn Express Brownwood, responded to this review

We are so happy to hear you enjoyed your stay! We are so proud of our front desk agents and how they strive to be as helpful and friendly as possible, so we are happy they were able to do that for you! Thank you for being our guest and we hope to see you again very soon! More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 5, 2015

While on a genealogy trip with my mom And my stepfather, we booked this hotel for our second night of the trip. We ended up extending for another night and thoroughly enjoyed our stay. The staff was very helpful and friendly and gave us suggestions for local restaurants. They helped out with printing a walking tour guide of old downtown... More 

Was this review helpful? Yes
Shannon F, Director of Sales at Holiday Inn Express Brownwood, responded to this review

What a review!! Thank you so much for your kind words! We are so happy you enjoyed your stay with us! We all know how difficult it can be trying to navigate a new town, so I'm glad that our front desk was able to help you! Thank you so much for being our guest and we hope to see... More 

Azle, Texas
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed April 27, 2015

We stayed at this hotel on April 13th. We were welcomed by the most energetic and friendly front desk clerk ever! Our suite was clean and inviting. The shower pressure was fantastic. Loved the bedding which smelled fresh and clean and was so comfy. After walking to a cafeteria which the front desk clerk had suggested we came back to... More 

Was this review helpful? Yes
Shannon F, Director of Sales at Holiday Inn Express Brownwood, responded to this review

Wow, what a review! I am so, so happy to hear you had such a great time during your stay! We feel that we have some of the most energetic front desk clerks here, and we're ecstatic that you feel the same! Thank you so much for being our guest and we hope to see you again very soon!! More 

Dallas, Texas
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed April 20, 2015

We visited Brownwood for a friend's wedding and stayed at the Holiday Inn because of our familiarity with the chain. It was comfortable and clean; it provided us with the necessary comfort for a one night stay and the receptionist was very cordial. I would visit again. Thanks HIES!

Was this review helpful? Yes
Shannon F, Director of Sales at Holiday Inn Express Brownwood, responded to this review

Thank you so much for your kind words! We are all so happy to hear that you were comfortable and enjoyed your stay with us! Thank you for being our guest and we hope to see you again soon! Also, congratulate your friends for us! More 

Corpus Christi, Texas
Level Contributor
6 reviews
4 of 5 stars Reviewed March 30, 2015

We were very happy with our stay. The front desk was informative and nice. Our room was very clean and we got a good nights rest on the very comfy beds. The pillows were very soft and fluffy. The breakfast that came with our stay was delicious and had good variety. I got my eggs and biscuits with gravy and... More 

Was this review helpful? Yes
Shannon F, General Manager at Holiday Inn Express Brownwood, responded to this review

Dear Dina P, Thank you for your feedback. I am very glad to see that your stay was satisfactory, and that you got a good night of rest. We use feedback to help us improve, so again thank you. Most importantly, thank you for being our guest, and we look forward to you staying with us again soon. Safe Travels,... More 

2 reviews
5 of 5 stars Reviewed March 16, 2015

Bath and body works soaps and lotions. Comfy bed and pillows. Clean! Nice staff. Good wifi range. Good breakfast. Biscuit and gravy, eggs, bacon, sausage, ceral, pancakes, juices and coffee with good creamer!

Was this review helpful? Yes
Shannon F, General Manager at Holiday Inn Express Brownwood, responded to this review

Dear Heather S, Thank you for your comment about our Hotel. We appreciate feedback, it helps to make us better. Thank you for being our guest, and we hope to see you again soon. Safe Travels, Shannon More 

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67 photos of this hotel

Management photos: Courtesy of the property manager

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Dining (11)
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Pool/beach area (6)
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Other (9)
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