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Holiday Inn Express Brownwood

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504 West Commerce St., Brownwood, TX 76801
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Holiday Inn Express Brownwood
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Holiday Inn Express Brownwood
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74 reviews from our community

Traveler rating
    33
    23
    5
    10
    3
See reviews for
21
14
4
26
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Corpus Christi, Texas
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 days ago NEW

We were very happy with our stay. The front desk was informative and nice. Our room was very clean and we got a good nights rest on the very comfy beds. The pillows were very soft and fluffy. The breakfast that came with our stay was delicious and had good variety. I got my eggs and biscuits with gravy and... More 

Was this review helpful? Yes
Shannon F, General Manager at Holiday Inn Express Brownwood, responded to this review

Dear Dina P, Thank you for your feedback. I am very glad to see that your stay was satisfactory, and that you got a good night of rest. We use feedback to help us improve, so again thank you. Most importantly, thank you for being our guest, and we look forward to you staying with us again soon. Safe Travels,... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

Bath and body works soaps and lotions. Comfy bed and pillows. Clean! Nice staff. Good wifi range. Good breakfast. Biscuit and gravy, eggs, bacon, sausage, ceral, pancakes, juices and coffee with good creamer!

Was this review helpful? Yes
Shannon F, General Manager at Holiday Inn Express Brownwood, responded to this review

Dear Heather S, Thank you for your comment about our Hotel. We appreciate feedback, it helps to make us better. Thank you for being our guest, and we hope to see you again soon. Safe Travels, Shannon More 

Saranac Lake, New York
Top Contributor
68 reviews 68 reviews
4 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed December 31, 2014

we ended up in Brownwood last minute and booked a room at the holiday inn. Very nice and clean hotel and friendly staff. Our room was a fairly typical hotel room, very clean and comfortable. It suited our needs perfectly. The holiday inn also offers a fairly extensive complimentary breakfast buffet.

Was this review helpful? Yes 1
Shannon F, General Manager at Holiday Inn Express Brownwood, responded to this review

Dear Adk1986, Thank you very much for you comments about our Hotel. We strive to ensure guest satisfaction, and nothing pleases us more than when we accomplish this. Thank you for being our guest, and we do hope to see you again soon. Safe Travels, More 

Longview, Texas
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed December 4, 2014

I stayed at the Holiday Inn Express Brownwood the night of November 28. I had a king bed room, and found the bed very comfortable. There is a small refrigerator, microwave and a flat screen tv. The only issue I had was with the tv...occasionally there seemed to problem with the satellite connection, but it never lasted long. The staff... More 

Was this review helpful? Yes 2
Shannon F, General Manager at Holiday Inn Express Brownwood, responded to this review

Dear Patnf, Thank you very much for your feed back about our property. I am sorry to hear that the satellite cable kept blinking on and off. We appreciate having you as our guest and do hope you will come again. Safe Travels More 

Houston, Texas
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 28, 2014

Stayed there the night of November 26 2014 . No hot water the next morning, phones were not plugged in, alarm clock was not plugged in. It appeared there was grease smeered on the shower walls. The staff only comment was that since you booked it through a different site there is nothing we can do about it. I wasn't... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Brownwood, responded to this review

Dear Bill B, Thank you for taking the time to provide feedback on your recent stay. We are so very sorry about the hot water issue you were faced with during your stay and our hotel staff's service fell below your expectations. I have sent you a private message in order to obtain more information about your stay. We hope... More 

Sulphur Springs, Texas
Senior Contributor
39 reviews 39 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 11, 2014

This is a nice hotel, and it's pretty new. Everything was good, as expected. The price was high for Brady, TX however. My boys enjoyed the pool. I doubt I'll stay there again, there are much cheaper options.

Was this review helpful? Yes
Joshua W, Manager at Holiday Inn Express Brownwood, responded to this review

Dear Keith L, Thank you for taking time out of your day to write a review about our property! I am thrilled that your boys were able to enjoy the pool area. I also would like to apologize about the high price of your stay and for a future stay if you will reach out to you management directly we... More 

Texas
Top Contributor
91 reviews 91 reviews
40 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed October 9, 2014

The best part of the Brownwood HI Express is being next to Underwoods! Don't get excited about any kind of view since you have a 4 lane hiway in the front, truck dealership in the back and business on both sides. Seriously, you must eat at Underwoods while you are here. It is a Texas Tradition. Ok the hotel: clean,... More 

Was this review helpful? Yes
Joshua W, Manager at Holiday Inn Express Brownwood, responded to this review

Thank you for taking the time to stay with us and review our property! I would like to apologize for the inconvenience you had with the shower head in your bathrooom. We have taken immediate action to resolve this issue. We value your feedback, and are thrilled to hear you enjoyed all the other aspects of your stay. We sincerely... More 

San Antonio, Texas
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed October 6, 2014

We stayed two nights in August. Beds were worn out and killed our backs. Deadbolt was broken and was to be repaired after notifying front desk. Never was. Could be a nice place and may well be on it;s way to improving. Manager called me at home and personally apologized. He said he had just started and the place was... More 

Was this review helpful? Yes 1
Joshua W, Manager at Holiday Inn Express Brownwood, responded to this review

Thank you very much for your comments. I am sorry that during your stay, you encountered problems that were not addressed. We strive for guest satisfaction, and do hope you will return to give us another chance. Again I am very sorry, and thank you for your comments. More 

Pearland
Contributor
11 reviews 11 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 6, 2014

My family made 2 trips to Brownwood, Tx in 2 weeks to look at property and stayed at this hotel both times. It was pretty much what one would expect from this brand. The rooms were clean, the beds comfortable, the air conditioning blew cold and the water pressure was outstanding. Some of the negatives were that the grout in... More 

Was this review helpful? Yes
Joshua W, Manager at Holiday Inn Express Brownwood, responded to this review

Thank you very much for your comment. I am very sorry you encountered problems with the cable and internet during your stay. We have repaired the server for the cable that was causing the issue, and we have recently changed internet providers. We always want our guest to be completely satisfied, and are very sorry you were not at your... More 

Fort Worth, Texas
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 22, 2014

The hotel staff was very nice and accommodating. Check in was easy even though the hotel was booked and busy. Breakfast the next morning was great and the staff working was tending to everyone's needs. The beds were very comfortable and the shower was great! We enjoyed our stay.

Was this review helpful? Yes
Joshua W, Manager at Holiday Inn Express Brownwood, responded to this review

Thank you very much for taking the time to post a review here on Tripadvisor! We greatly appreciate that you took time out of your day for us. We are thrilled to hear that everything went well during your stay, since we put forward such an effort for excellence. We sincerely hope to see you again should you ever be... More 

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18 photos of this hotel

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