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Holiday Inn Express Brownwood

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504 West Commerce St., Brownwood, TX 76801
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Holiday Inn Express Brownwood
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79 Reviews from our TripAdvisor Community

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Traveler rating
    36
    24
    6
    10
    3
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23
15
4
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Houston, Texas
Level Contributor
65 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family stays in this kind of hotel often. So it is easy to become spoiled or cynical about the standardized breakfast. However, the breakfast attendant here did a very nice job. The scrambled eggs and sausages were cooked just right. She was constantly busy tending to the food line and coffee service, cleaning tables quickly. Other HIE's could learn... More 

Was this review helpful? Yes 1
Brownwood-HIE-Staff, Director of Sales at Holiday Inn Express Brownwood, responded to this review

Wow! What a review! We are happy to hear that you enjoyed your stay so much! We are so proud of our front desk and breakfast crew here, so it makes us all ecstatic that you appreciated them so much! We strive for friendly service and a good, safe environment, so we are happy we could provide that for you!... More 

Canyon, Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

An older hotel but well run and maintained. Friendly, helpful staff throughout hotel. Bed was not as comfortable as some, but bathroom was stocked with big, fluffy towels, which is always a plus. Our room had a small kitchen area with a sink.

Was this review helpful? Yes
Shannon F, Director of Sales at Holiday Inn Express Brownwood, responded to this review

We are so happy to hear you enjoyed your stay! We are so proud of our front desk agents and how they strive to be as helpful and friendly as possible, so we are happy they were able to do that for you! Thank you for being our guest and we hope to see you again very soon! More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 5, 2015

While on a genealogy trip with my mom And my stepfather, we booked this hotel for our second night of the trip. We ended up extending for another night and thoroughly enjoyed our stay. The staff was very helpful and friendly and gave us suggestions for local restaurants. They helped out with printing a walking tour guide of old downtown... More 

Was this review helpful? Yes
Shannon F, Director of Sales at Holiday Inn Express Brownwood, responded to this review

What a review!! Thank you so much for your kind words! We are so happy you enjoyed your stay with us! We all know how difficult it can be trying to navigate a new town, so I'm glad that our front desk was able to help you! Thank you so much for being our guest and we hope to see... More 

Azle, Texas
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed April 27, 2015

We stayed at this hotel on April 13th. We were welcomed by the most energetic and friendly front desk clerk ever! Our suite was clean and inviting. The shower pressure was fantastic. Loved the bedding which smelled fresh and clean and was so comfy. After walking to a cafeteria which the front desk clerk had suggested we came back to... More 

Was this review helpful? Yes
Shannon F, Director of Sales at Holiday Inn Express Brownwood, responded to this review

Wow, what a review! I am so, so happy to hear you had such a great time during your stay! We feel that we have some of the most energetic front desk clerks here, and we're ecstatic that you feel the same! Thank you so much for being our guest and we hope to see you again very soon!! More 

Dallas, Texas
Level Contributor
5 reviews
5 hotel reviews
3 of 5 stars Reviewed April 20, 2015

We visited Brownwood for a friend's wedding and stayed at the Holiday Inn because of our familiarity with the chain. It was comfortable and clean; it provided us with the necessary comfort for a one night stay and the receptionist was very cordial. I would visit again. Thanks HIES!

Was this review helpful? Yes
Shannon F, Director of Sales at Holiday Inn Express Brownwood, responded to this review

Thank you so much for your kind words! We are all so happy to hear that you were comfortable and enjoyed your stay with us! Thank you for being our guest and we hope to see you again soon! Also, congratulate your friends for us! More 

Corpus Christi, Texas
Level Contributor
5 reviews
4 of 5 stars Reviewed March 30, 2015

We were very happy with our stay. The front desk was informative and nice. Our room was very clean and we got a good nights rest on the very comfy beds. The pillows were very soft and fluffy. The breakfast that came with our stay was delicious and had good variety. I got my eggs and biscuits with gravy and... More 

Was this review helpful? Yes
Shannon F, General Manager at Holiday Inn Express Brownwood, responded to this review

Dear Dina P, Thank you for your feedback. I am very glad to see that your stay was satisfactory, and that you got a good night of rest. We use feedback to help us improve, so again thank you. Most importantly, thank you for being our guest, and we look forward to you staying with us again soon. Safe Travels,... More 

2 reviews
5 of 5 stars Reviewed March 16, 2015

Bath and body works soaps and lotions. Comfy bed and pillows. Clean! Nice staff. Good wifi range. Good breakfast. Biscuit and gravy, eggs, bacon, sausage, ceral, pancakes, juices and coffee with good creamer!

Was this review helpful? Yes
Shannon F, General Manager at Holiday Inn Express Brownwood, responded to this review

Dear Heather S, Thank you for your comment about our Hotel. We appreciate feedback, it helps to make us better. Thank you for being our guest, and we hope to see you again soon. Safe Travels, Shannon More 

Saranac Lake, New York
Level Contributor
72 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed December 31, 2014

we ended up in Brownwood last minute and booked a room at the holiday inn. Very nice and clean hotel and friendly staff. Our room was a fairly typical hotel room, very clean and comfortable. It suited our needs perfectly. The holiday inn also offers a fairly extensive complimentary breakfast buffet.

Was this review helpful? Yes 1
Shannon F, General Manager at Holiday Inn Express Brownwood, responded to this review

Dear Adk1986, Thank you very much for you comments about our Hotel. We strive to ensure guest satisfaction, and nothing pleases us more than when we accomplish this. Thank you for being our guest, and we do hope to see you again soon. Safe Travels, More 

Longview, Texas
Level Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed December 4, 2014

I stayed at the Holiday Inn Express Brownwood the night of November 28. I had a king bed room, and found the bed very comfortable. There is a small refrigerator, microwave and a flat screen tv. The only issue I had was with the tv...occasionally there seemed to problem with the satellite connection, but it never lasted long. The staff... More 

Was this review helpful? Yes 2
Shannon F, General Manager at Holiday Inn Express Brownwood, responded to this review

Dear Patnf, Thank you very much for your feed back about our property. I am sorry to hear that the satellite cable kept blinking on and off. We appreciate having you as our guest and do hope you will come again. Safe Travels More 

Houston, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed November 28, 2014

Stayed there the night of November 26 2014 . No hot water the next morning, phones were not plugged in, alarm clock was not plugged in. It appeared there was grease smeered on the shower walls. The staff only comment was that since you booked it through a different site there is nothing we can do about it. I wasn't... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Brownwood, responded to this review

Dear Bill B, Thank you for taking the time to provide feedback on your recent stay. We are so very sorry about the hot water issue you were faced with during your stay and our hotel staff's service fell below your expectations. I have sent you a private message in order to obtain more information about your stay. We hope... More 

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43 photos of this hotel

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Hotel & grounds (14)
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