My wife and I arrived late Friday night for a one night stay. Check in was quick and the lady at the counter was friendly. Cleanliness of room was good. The continental breakfast was just okay. This seems to be a common trend at most of the chains of hotels. Cheap food.
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I want to say that we appreciate you coming on here and leaving a review! Our staff loves being able to provide the best, friendliest service in town. We're excited to hear that our continuing commitment to excellence is still evident.
I hope we have the chance to serve you again if you're ever back through the area.
-Michael Bradford...
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Kari is the best! Everytime I go to Brownwood, I stay at the Holiday Inn Express. They always say, "Wecome back!" whenever I walk in the door, and I feel like they really mean it. All the staff members are kind and helpful.
The last time I tried to make a reservation, they were booked up. I called Michael back...
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I definitely want to take the time to say "Thank you!" for staying with us and for your review here on TripAdvisor. All of our staff will go out of our way to accommodate any one of our welcome guests. We are quite pleased that we were able to find a room for you. With the hotel business, there is...
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This was one of the most hospitable places I've been to in a long time and I travel a lot. Staff was always very helpful and pleasant to work with. The rooms were a very nice size and very clean. The hotel internet was a little slow, but there was a full house when we stayed so this may have...
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Thank you for taking your time to come here and post such a positive review, especially so closely following the hectic holiday season! We are continually striving for excellence in our hotel and staff, and I'm glad that it shines through to the guests such as yourself.
We will be glad to serve you again, should you ever be through...
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Nice room, comfortable beds. Great breakfast. My boys especially enjoyed the pancake maker. I forgot a couple of items. Called & spoke to Michael and he took care of it for me immediately. Very helpful.
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Thank you for staying with us during the busy Thanksgiving season, and we also appreciate you taking time out of your day to post a review here on Tripadvisor! The addition of the automatic pancake maker has made our already popular hot continental breakfast an even more spectacular hit. I'm also glad to have been able to help locate your...
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The staff was excellent. Michael at the front desk arranged an early check in and gave me a good suggestion for dinner. The room was large and clean. The bed was comfortable. I would definately stay here again.
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Thank you for your honest feedback! As the new Director of Sales, I'd like to personally express my gratitude that you enjoyed your stay so much. We look forward to seeing you again if you are ever in the area!
-Michael Bradford,
Director of Sales
HIEXP Brownwood
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This hotel is wonderful. The staff was exceptional. They went out of their way to ensure my colleagues and I were comfortable and had everything we needed. They were ALWAYS polite and welcoming. The hotel itself nice and clean. The rooms are spacious and cozy. Continental breakfast was tasty and there was a nice variety of foods. STAY HERE if...
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I wanted to take the time to say thanks for the honest review. Here at the Brownwood Holiday Inn, we are always striving to provide exceptional customer service. I am glad that you found your stay so enjoyable here! I do look forward to the opportunity of having you as guests again if you are ever through the area in...
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This is a great hotel if you are needing a place to sleep.
This was my second time staying at this hotel this summer.
It is very new.
Service is excellent.
Beds are comfortable.
Free breakfast includes: yogurt, fruit, biscuits, eggs, sausage, coffee, oj, cranberry juice, buscuits, gravy, bagels, cereals, ...and more!
For about $100.00, your family can have a...
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Why thank you for your gracious review! I wanted to say thank you for taking the time out of your day to compliment our hotel and staff! I am truly pleased that you had such a remarkable stay. We are always striving to provide the best, most memorable service around. Reviews like this are the best we can get in...
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The staff was very friendly and the service was OUTSTANDING. I would be at my table and they would bus the table, ask if I needed anything at the breakfast bar or if I needed anything period.
I had a toilet that ran one night, they were there within 2 minutes when I called to fix it.
The breakfast bar...
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A recent two-week stay in the Brownwood area for firefighting work was made a whole lot easier and comfortable by the great front desk and house keeping staff at this Holiday Inn Express. We frequently used the hotel business center, conference room, and laundry facilities as our own. The manager specials in the afternoons (when we were there) were an...
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The Staff was helpful, friendly, and excellent on providing us with what we needed to accomplish our mission. The rooms are quite comfortable, and were freshened up everyday (quickly). As one of the many members of Taskforce 61 (wildland fire fighters) I would like to thank all the staff for their abilities to perform above and beyond the typical Hotel...
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