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Holiday Inn Express Brownwood

2.5 of 5 504 West Commerce St., Brownwood, TX 76801
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Certificate of Excellence 2014
Holiday Inn Express Brownwood
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Holiday Inn Express Brownwood
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71 reviews from our community

Traveler rating
    32
    21
    5
    10
    3
See reviews for
20
14
4
24
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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texas
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed at the Holiday Inn Express Brownwood the night of November 28. I had a king bed room, and found the bed very comfortable. There is a small refrigerator, microwave and a flat screen tv. The only issue I had was with the tv...occasionally there seemed to problem with the satellite connection, but it never lasted long. The staff... More 

Was this review helpful? Yes 1
Houston, Texas
1 review
1 of 5 stars Reviewed 4 weeks ago

Stayed there the night of November 26 2014 . No hot water the next morning, phones were not plugged in, alarm clock was not plugged in. It appeared there was grease smeered on the shower walls. The staff only comment was that since you booked it through a different site there is nothing we can do about it. I wasn't... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Brownwood, responded to this review

Dear Bill B, Thank you for taking the time to provide feedback on your recent stay. We are so very sorry about the hot water issue you were faced with during your stay and our hotel staff's service fell below your expectations. I have sent you a private message in order to obtain more information about your stay. We hope... More 

Sulphur Springs, Texas
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 11, 2014

This is a nice hotel, and it's pretty new. Everything was good, as expected. The price was high for Brady, TX however. My boys enjoyed the pool. I doubt I'll stay there again, there are much cheaper options.

Was this review helpful? Yes
Joshua W, Manager at Holiday Inn Express Brownwood, responded to this review

Dear Keith L, Thank you for taking time out of your day to write a review about our property! I am thrilled that your boys were able to enjoy the pool area. I also would like to apologize about the high price of your stay and for a future stay if you will reach out to you management directly we... More 

Texas
Top Contributor
85 reviews 85 reviews
37 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed October 9, 2014

The best part of the Brownwood HI Express is being next to Underwoods! Don't get excited about any kind of view since you have a 4 lane hiway in the front, truck dealership in the back and business on both sides. Seriously, you must eat at Underwoods while you are here. It is a Texas Tradition. Ok the hotel: clean,... More 

Was this review helpful? Yes
Joshua W, Manager at Holiday Inn Express Brownwood, responded to this review

Thank you for taking the time to stay with us and review our property! I would like to apologize for the inconvenience you had with the shower head in your bathrooom. We have taken immediate action to resolve this issue. We value your feedback, and are thrilled to hear you enjoyed all the other aspects of your stay. We sincerely... More 

San Antonio, Texas
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed October 6, 2014

We stayed two nights in August. Beds were worn out and killed our backs. Deadbolt was broken and was to be repaired after notifying front desk. Never was. Could be a nice place and may well be on it;s way to improving. Manager called me at home and personally apologized. He said he had just started and the place was... More 

Was this review helpful? Yes 1
Joshua W, Manager at Holiday Inn Express Brownwood, responded to this review

Thank you very much for your comments. I am sorry that during your stay, you encountered problems that were not addressed. We strive for guest satisfaction, and do hope you will return to give us another chance. Again I am very sorry, and thank you for your comments. More 

Pearland
Contributor
11 reviews 11 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 6, 2014

My family made 2 trips to Brownwood, Tx in 2 weeks to look at property and stayed at this hotel both times. It was pretty much what one would expect from this brand. The rooms were clean, the beds comfortable, the air conditioning blew cold and the water pressure was outstanding. Some of the negatives were that the grout in... More 

Was this review helpful? Yes
Joshua W, Manager at Holiday Inn Express Brownwood, responded to this review

Thank you very much for your comment. I am very sorry you encountered problems with the cable and internet during your stay. We have repaired the server for the cable that was causing the issue, and we have recently changed internet providers. We always want our guest to be completely satisfied, and are very sorry you were not at your... More 

Fort Worth, Texas
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 22, 2014

The hotel staff was very nice and accommodating. Check in was easy even though the hotel was booked and busy. Breakfast the next morning was great and the staff working was tending to everyone's needs. The beds were very comfortable and the shower was great! We enjoyed our stay.

Was this review helpful? Yes
Joshua W, Manager at Holiday Inn Express Brownwood, responded to this review

Thank you very much for taking the time to post a review here on Tripadvisor! We greatly appreciate that you took time out of your day for us. We are thrilled to hear that everything went well during your stay, since we put forward such an effort for excellence. We sincerely hope to see you again should you ever be... More 

1 review
2 of 5 stars Reviewed September 22, 2014 via mobile

I went to the breakfast area to check it out a few times during my stay. By the 3rd day I no longer attempted to go to get breakfast as the manager was very rude to me on 2 occasions-- and the worker covering the breakfast area was beyond rude. She made it known she didn't want me in that... More 

Was this review helpful? Yes
Joshua W, Manager at Holiday Inn Express Brownwood, responded to this review

Dear 1Grammy59, I would like to sincerely apologize for all the issues you encountered during your stay at the Holiday Inn Express Brownwood. I would like to thank you for all of your feedback and bringing these issues to our attention. We take these comments very seriously and will address all these issues with our staff. I hope that you... More 

Independence, Missouri
Contributor
20 reviews 20 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed September 18, 2014

Stayed 1 night on a business trip. Location is good and the staff is friendly. There seems to be no sound insulation at all. I was in a 2nd floor room and could clearly hear conversations and telephone calls in the adjacent room and every footstep and squeak of the furniture upstairs. The A/C was very noisy and the fan... More 

Was this review helpful? Yes
Joshua W, Manager at Holiday Inn Express Brownwood, responded to this review

Thank you for writing a review about your stay. It was unfortunate to see this visit was not up to the standards you have come to expect from us. We were glad to see our staff was still a welcoming and friendly part of your experience. We take all reviews positive and negative very seriously, and your feedback will help... More 

Senior Contributor
25 reviews 25 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed September 2, 2014

Stayed here one night visiting family. All we really needed was a place to sleep and this hotel met that need. The A/C was broken in the lobby? It was cooler outside than inside. One bar of soap in the room? I guess people bathe in the sink here, or don't wash their hands. The rear entrance door key swipe... More 

Was this review helpful? Yes
Joshua W, Manager at Holiday Inn Express Brownwood, responded to this review

Dear rebag2000, Thank you for writing a review about your stay. It was unfortunate to see this visit was not up to the standards you have come to expect from us. We were glad to see our staff was still a welcoming and friendly part of your experience. We take all reviews positive and negative very seriously, and we will... More 

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Additional Information about Holiday Inn Express Brownwood

Address: 504 West Commerce St., Brownwood, TX 76801
Phone Number:
Location: United States > Texas > Brownwood
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Brownwood 2.5*
Number of rooms: 58
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Also Known As:
Holiday Inn Express Brownwood Hotel Brownwood
Holiday Inn Brownwood
Brownwood Holiday Inn

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Management photos: Courtesy of the property manager

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