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BEST WESTERN Caprock Inn

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321 Lubbock Road, Brownfield, TX 79316-3651
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BEST WESTERN Caprock Inn
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58 Reviews from our TripAdvisor Community

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Traveler rating
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    14
    5
    6
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16
14
5
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (58)
  • Mar-May only
    (13)
  • Jun-Aug only
    (13)
  • Sep-Nov only
    (17)
  • Dec-Feb only
    (15)
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Andrews
2 reviews
5 of 5 stars Reviewed 3 weeks ago

My stay was for 2 weeks and the team that supports this hotel was awesome. Very easy check in and check out process and a great attitude to great you every morning. A ton of smiles and a great value, thumbs up!!

Review collected in partnership with Best Western

Was this review helpful? Yes
Nisha P, Front Office Manager at BEST WESTERN Caprock Inn, responded to this review

We appreciate your stay with us and look forward in serving you again in the future. More 

Albuquerque, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

We arrived very late and the attendant that checked us in was very nice. The room was cozy very clean and the beds were very comfortable. We slept very well. It was raining very hard when we arrived and rained thru the night and we didn't hear any thunder.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nisha P, Front Office Manager at BEST WESTERN Caprock Inn, responded to this review

Thank you for your stay with us and hope to serve you again in the near future More 

Flagstaff
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 7, 2015

We stayed one night at the Best Western Caprock Inn in Brownfield, TX. The room was clean and had a nice flat screen TV with all our favorite channels. The bed was adequate (not great), and we had trouble figuring out how to turn the shower on (pull down on fitting below tub spout). But the breakfast was superb--eggs with... More 

Was this review helpful? Yes
Nisha P, Nellie Front Desk at BEST WESTERN Caprock Inn, responded to this review

We are glade you enjoyed your stay with us, sorry you had trouble with the shower. We hope to see you soon. More 

Holloman AFB, United States
1 review
2 of 5 stars Reviewed May 6, 2015

I would think spending $100 would get you more. The room "looked" nice, but was not cleaned well enough. The beds are hard! Also, the breakfast was good for those with no restrictions. However, if you have any allergies, be careful! They do not have a lot of variety. It looks that way because they have a lot of stuff,... More 

Review collected in partnership with Best Western

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Nisha P, Front Office Manager at BEST WESTERN Caprock Inn, responded to this review

Sorry you were not happy with your stay More 

Texarkana, United States
2 reviews
3 of 5 stars Reviewed April 21, 2015

Motel was clean, friendly staff....beds are terrible, if disabled don't get upstairs room, t stairs narrow and steep and I had trouble using them and I'm not disabled. I did not eat the breakfast there so can not rate that. I planned on staying there my entire trip, but changed to another motel because of the beds. If you like... More 

Review collected in partnership with Best Western

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Nisha P, Front Office Manager at BEST WESTERN Caprock Inn, responded to this review

Thank you for staying with us ,we apologise for that you found our beds uncomfortable. More 

1 review
5 of 5 stars Reviewed March 3, 2015

everything is clean, and pretty good breakfast....figured it saved me 10 bucks from them just having something to eat in the morning that way i didn't have to go to fast food restrraunt. Easy place to pull up to if you have a trailer, good parking lot next door.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nisha P, Front Office Manager at BEST WESTERN Caprock Inn, responded to this review

Thank you for your stay with us.It was our pleasure to serve you during your stay and look forward to seeing you again in the near future. More 

Texas, United States
1 review
5 of 5 stars Reviewed March 3, 2015

Quick check in and check out. Staff were very friendly and gave me updates on road conditions and weather. Room very clean and cozy, bed was really comfortable with lots of pillows. Had my small dog with me...was great to have a nice place that allowed pets!

Review collected in partnership with Best Western

Was this review helpful? Yes
Nisha P, General Manager at BEST WESTERN Caprock Inn, responded to this review

Thank you for your recent stay here with us at Best Western Caprock Inn. We are pleased to here that you enjoyed your stay, we strive to provide our guest with the best customer service. We hope to see you again soon. More 

odessa, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 18, 2015

hotel was great look great feel and quiet great helpful staff had no problems except worries of getting in an out of very small parking lot and the hotel people thanks a lot for having the gravy every day day breakfast is not breakfast without gravy and most other hotels only have gravy couple days week...

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Nisha P, Manager at BEST WESTERN Caprock Inn, responded to this review

Thank you so much for staying with us and hope to see you again and will try to put you in our other building where parking is bigger then the front. More 

Plano Tx, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed February 16, 2015

I spent 3 nights at a BW on my way to Flagstaff AZ and this hotel was the most expensive out of the three but did not make me happy. I will not return to that hotel again, usually I give the BW hotels great reviews but not this time.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Nisha P, Public Relations Manager at BEST WESTERN Caprock Inn, responded to this review

Apologise for the rates too high for you but would like you to come stay here again and let us see if we can make it any better. More 

San Antonio, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed February 6, 2015

I was looking forward to getting back to my home state of Texas, after spending 2 weeks in northern Nevada. I had made a reservation with the Best Western Caprock Inn in Brownfield, Texas. They advertise themselves as "small town with a friendly family atmosphere." The Karmazov family, maybe. There was a mixup with my reservation. I had made the... More 

Was this review helpful? Yes 1
Nisha P, General Manager at BEST WESTERN Caprock Inn, responded to this review

I am extremly sorry you feel that we have made a error in your reservation. We looked further into this matter and it appears that you made the reservations threw trip advisor for those date. Being that you used an outside source we have no control over the reservations made. We have a set cancellaton policy and if we are... More 

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