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BEST WESTERN Caprock Inn

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321 Lubbock Road, Brownfield, TX 79316-3651
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BEST WESTERN Caprock Inn
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BEST WESTERN Caprock Inn
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52 reviews from our community

Traveler rating
    10
    19
    13
    4
    6
See reviews for
14
12
5
15
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (52)
  • Mar-May only
    (9)
  • Jun-Aug only
    (11)
  • Sep-Nov only
    (17)
  • Dec-Feb only
    (15)
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Texas, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Quick check in and check out. Staff were very friendly and gave me updates on road conditions and weather. Room very clean and cozy, bed was really comfortable with lots of pillows. Had my small dog with me...was great to have a nice place that allowed pets!

Review collected in partnership with Best Western

Was this review helpful? Yes
Nisha P, General Manager at BEST WESTERN Caprock Inn, responded to this review

Thank you for your recent stay here with us at Best Western Caprock Inn. We are pleased to here that you enjoyed your stay, we strive to provide our guest with the best customer service. We hope to see you again soon. More 

odessa, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 18, 2015

hotel was great look great feel and quiet great helpful staff had no problems except worries of getting in an out of very small parking lot and the hotel people thanks a lot for having the gravy every day day breakfast is not breakfast without gravy and most other hotels only have gravy couple days week...

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Nisha P, Manager at BEST WESTERN Caprock Inn, responded to this review

Thank you so much for staying with us and hope to see you again and will try to put you in our other building where parking is bigger then the front. More 

Plano Tx, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 16, 2015

I spent 3 nights at a BW on my way to Flagstaff AZ and this hotel was the most expensive out of the three but did not make me happy. I will not return to that hotel again, usually I give the BW hotels great reviews but not this time.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Nisha P, Public Relations Manager at BEST WESTERN Caprock Inn, responded to this review

Apologise for the rates too high for you but would like you to come stay here again and let us see if we can make it any better. More 

San Antonio, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 6, 2015

I was looking forward to getting back to my home state of Texas, after spending 2 weeks in northern Nevada. I had made a reservation with the Best Western Caprock Inn in Brownfield, Texas. They advertise themselves as "small town with a friendly family atmosphere." The Karmazov family, maybe. There was a mixup with my reservation. I had made the... More 

Was this review helpful? Yes 1
Nisha P, General Manager at BEST WESTERN Caprock Inn, responded to this review

I am extremly sorry you feel that we have made a error in your reservation. We looked further into this matter and it appears that you made the reservations threw trip advisor for those date. Being that you used an outside source we have no control over the reservations made. We have a set cancellaton policy and if we are... More 

Austin, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 1, 2015

Room was comfortable, shower was clean. But the fight in the parking lot/room next door was terrifying and could not have been missed by the management. It was not handled properly and I won't risk my life there again.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Nisha P, Manager at BEST WESTERN Caprock Inn, responded to this review

Dear Dianne K, We apologize that your experience was not pleasant but i looked into the matter and the neigbours next door to you were making loud noises and going in and out of the room so you felt that there were people fighting in the parking lot . At this unit any problems we are aware of by the... More 

Senior Contributor
34 reviews 34 reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 24, 2014

I would stay here again. The desk clerk was friendly and nice. She was a little too helpful at breakfast wanting to take our plate or bring us something. Would have preferred to be left alone but some people might prefer her helpfulness

Was this review helpful? Yes 1
Nisha P, General Manager at BEST WESTERN Caprock Inn, responded to this review

Thank you for choosing to stay with us here at Best Western Caprock Inn. I hope that on your next travels that you decide to stay with us once again. If there is anything that we can do to make your stay more comfortable please do not hesitate to ask us. More 

2 reviews
5 of 5 stars Reviewed December 21, 2014

Great stay as always love how well the staff always helps good breakfast great internet over 40 Mbps download you don't see that unless you stay at large city hotels when in brownfield this is where I stay. Oh and the rooms are remodeled and always very clean.

Was this review helpful? Yes
Nisha P, Front Office Manager at BEST WESTERN Caprock Inn, responded to this review

Thank you Me M it has always been a pleasure looking after you and look forward to your return. We will continue working hard to meet the guests needs. More 

Marlin, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed December 14, 2014

The staff was extremely nice, and went out of their way to see that I was getting my needs fulfilled at all times. Wake call was on time. And when I needed directions, the young lady happily gave them with smile, & made sure I understood,

Review collected in partnership with Best Western

Was this review helpful? Yes
Nisha P, Front Office Manager at BEST WESTERN Caprock Inn, responded to this review

Thank you very much for stopping with us and it was our pleasure to take care of you. We look forward in having this opportunity again in the new future. More 

Austin
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 9, 2014

We're were just looking for a decent place to spend the night, and got a delightful surprise at the Caprock Inn. The service was excellent, the rooms were very clean, and the bed and sheets super comfortable. The hot breakfast was also very good - well above what you'd expect, and when my kids were still sleeping when breakfast time... More 

Was this review helpful? Yes 1
Nisha P, Manager at BEST WESTERN Caprock Inn, responded to this review

Thank you for your recent stay and we were glad to take care of you. More 

1 review
5 of 5 stars Reviewed November 30, 2014

I'm lucky enough to stay in expensive hotels for work. Stop here each year to visit family on the way to New Mexico. Looks old on the outside, but awesome inside. Very clean, new interior, fridge and microwave. Beds are great. I have a lot to compare against, and love this hotel. Don't be afraid!

Was this review helpful? Yes
Nisha P, General Manager at BEST WESTERN Caprock Inn, responded to this review

Thank you staying with us, we look forward in sreving you agian with same high quailty. More 

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