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Holiday Inn Express Hotel & Suites Brownfield

2.5 of 5
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410 Lubbock Road, Brownfield, TX 79316
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Holiday Inn Express Hotel & Suites Brownfield
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Ranked #1 of 4 Hotels in Brownfield
A recent review
3 of 5 stars Reviewed May 19, 2015
Laurie M Pinetop-Lakeside, Arizona
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30 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pinetop-Lakeside, Arizona
Senior Reviewer
7 reviews 7 reviews
3 of 5 stars Reviewed May 19, 2015

The reason for our review is because of the way they "gauge" people when events such as graduation, holidays etc. are happening. We paid $181 for a room that should have been about $100 but because it was graduation weekend they raised their price & thought it was OKAY! Hotels should be ashamed of themselves for this practice.

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holidayinnexpressbro, Webmaster at Holiday Inn Express Hotel & Suites Brownfield, responded to this review

Dear Guest, Thanks for your comments. We take pride in offering fair, market-based pricing and in offering some of the best rates in the Brownfield area. No matter you’re need, you can count on us to offer the best possible rate. Still, if we let you down or disappointed you in anyway, I’m sincerely sorry about that and regret it.... More 

Grand Marais, Minnesota
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 6, 2015

Don't usually stay at Holiday Inn properties but this hotel might get me to change my ways. I'd worked the night before and driven 9 hours so I was really beat when I arrived. The front desk employee (Ulanda) was friendly and engaging. She made us feel right at home and was very helpful with restaurant and other suggestions. Our... More 

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holidayinnexpressbro, Webmaster at Holiday Inn Express Hotel & Suites Brownfield, responded to this review

Dear Guest, Thanks for your kind comments. I’m so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I’m glad we could satisfy you, as we do so many others each day. Thanks... More 

Georgetown, Texas
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 4, 2014

We visit Brownfield often since we have family and friends there. Understand that Brownfield is a town of 9,000 in the middle of millions of acres of flat, sandy farmland as far as the eye can see. Before the HIE opened in BF recently, we stayed in the best place available and it was tolerable, but you could always smell... More 

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holidayinnexpressbro, Webmaster at Holiday Inn Express Hotel & Suites Brownfield, responded to this review

Dear Guest, Thanks for your kind words. We strive to be the best hotel choice in Brownfield or anywhere around, and we believe we meet that goal every day. I’m pleased we provide an experience that exceeds your expectations. Thanks for being a repeat guest, and I hope to be able to serve you many times in the future. Sincerely,... More 

Dallas, TX
Top Contributor
285 reviews 285 reviews
80 hotel reviews
300 helpful votes 300 helpful votes
4 of 5 stars Reviewed September 20, 2014

Most travelers know that Holiday Inn Express is a good choice for a stay anywhere. You get what you pay for and HIE always delivers clean, well-maintained grounds, lobby and rooms. The atmosphere is always friendly and safe and the rooms are updated, clean and usually very comfortable. Although this Holiday Inn was more expensive compared to other cities I've... More 

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holidayinnexpressbro, Webmaster at Holiday Inn Express Hotel & Suites Brownfield, responded to this review

Dear Guest, Thanks for your very kind words about our hotel. Nothing is more important to us than satisfying every guest, and I’m pleased that we successfully satisfied you. We believe we provide a great value along with everything guests have come to expect from the Holiday Inn Express name. We look forward to serving you again soon. Sincerely, Hotel... More 

Pinehurst, Texas
Top Contributor
127 reviews 127 reviews
40 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed September 16, 2014

While the staff was friendly and helpful, breakfast was OK and the room and bathroom was clean, one needs to remember it's HIE. The A/C worked as expected and the water was hot when I turned it on first thing. That's what's so comforting staying with HIE, you know what you need and what to expect.

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holidayinnexpressbro, Webmaster at Holiday Inn Express Hotel & Suites Brownfield, responded to this review

Dear Guest, Thanks for your kind words. We take pride in being a Holiday Inn Express location that exceeds our brands requirements and customer expectations. I’m pleased we provided the consistency of experience you expected. We hope you’ll be staying with us many times in the future. Sincerely, Hotel Manager More 

The Dalles, Oregon
Contributor
18 reviews 18 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 13, 2014

We stayed one night on our way to Ruidoso. Nice rooms, very clean and comfortable bed. Rooms come with a microwave, mini fridge, coffee maker, a desk & chair plus an extra upholstered reading chair. Good lighting. Spacious bath room. Property seems well maintained. Front desk ladies were very nice and welcoming. Stay includes a free breakfast. Plenty of food... More 

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holidayinnexpressbro, Webmaster at Holiday Inn Express Hotel & Suites Brownfield, responded to this review

Dear Guest, I’m so pleased that we provided a better-than-expected experience. I’m sorry that the view wasn’t to your liking, although there’s little we can do about that. I’m pleased you were safe and happy with us and look forward to having you with us again. We work to satisfy all guests and are pleased we satisfied you so thoroughly.... More 

Austin, Texas
Top Contributor
203 reviews 203 reviews
32 hotel reviews
149 helpful votes 149 helpful votes
4 of 5 stars Reviewed August 25, 2014

My family stayed here for one night recently, and though we arrived too late to get a great night's sleep, it was a good hotel choice. We had a suite with a king-size bed, a seating area (that, unfortunately, wasn't at all separated from the sleeping area), a small counter with mini-fridge, and a typical bathroom. The bed was comfortable,... More 

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holidayinnexpressbro, Webmaster at Holiday Inn Express Hotel & Suites Brownfield, responded to this review

Dear Guest, Thanks for your kind words. I’m pleased that your stay with us was satisfactory in most ways and that we were a good choice for your brief stay during your road trip. We’ll take your comments into consideration as we change and improve this hotel. I hope you will be able to stay with us again soon when... More 

Victoria, Texas
Senior Contributor
41 reviews 41 reviews
24 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 15, 2014

Made a quick Business trip and needed a place to stay. Holiday Inn Express usually does not disappoint and as usual was NOT didappointed. Great Staff, very friendly and helpful. Wonderful clean and well equiped rooms and the great Holiday Inn Express breakfast, served by cheerful and helpful people. Would recommend to anyone having to go to Brownfield.

Was this review helpful? Yes
holidayinnexpressbro, Webmaster at Holiday Inn Express Hotel & Suites Brownfield, responded to this review

Dear Guest, Thanks for your kind comments. I’m so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I’m glad we could satisfy you, as we do so many others each day. Thanks... More 

Rockingham, NC
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 8, 2014

Staff was very courteous. Rooms were clean. Beds were comfortable and we had a good night sleep. Variety of items on the Continental breakfast menu. A good place to stay for business or for family events. We would definitely stay here again.

Was this review helpful? Yes
holidayinnexpressbro, Webmaster at Holiday Inn Express Hotel & Suites Brownfield, responded to this review

Dear Guest, I’m very pleased that you had a pleasant stay with us. We take real pride in this hotel and in satisfying every guest, and I’m pleased we satisfied you so completely. Thanks for these kind comments, and we look forward to serving you again very soon. Sincerely, Hotel Manager More 

Houston, Texas
Top Contributor
65 reviews 65 reviews
30 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed October 23, 2013

This HIE is very much in line with what you expect - maybe better than many HIE's. I arrived near midnight on a Sunday night, the cheerful front desk clerk had the room key and rewards program goody bag ready for a speedy checkin. The room was what I expected, I've stayed at a lot of HIE's over the past... More 

Was this review helpful? Yes 2
holidayinnexpressbro, Webmaster at Holiday Inn Express Hotel & Suites Brownfield, responded to this review

Dear Guest, Thanks for your kind comments. I’m pleased that you enjoyed your stay with us. We believe we provide a great value given the level of comfort and the number of amenities we provide, and we’re among the best values in town. I hope we can have the privilege of serving you again soon. Sincerely, Hotel Manager More 

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