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Holiday Inn Express Hotel & Suites Brownfield

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410 Lubbock Road, Brownfield, TX 79316
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Holiday Inn Express Hotel & Suites Brownfield
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36 Reviews from our TripAdvisor Community

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Austin, Texas
Level Contributor
4 reviews
2 of 5 stars Reviewed 2 weeks ago

We were stuck there two nights due to a blizzard and while the staff did there best to handle the full house of guests there because of the blizzard, they were totally unprepared. The blizzard had been predicted so management could have stocked up on breakfast and pantry items. The front door was stuck open the entire time we were... More 

Helpful?
Thank b_breier
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Brownfield, responded to this review

Dear b_breier, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. We are truly sorry for falling short of your expectations with the lack of preparation and service received due to the... More 

georgetown texas usa
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed September 27, 2015 via mobile

Attended a football game in Lubbock and this was the closest we could find. The staff were very friendly and helpful. The hotel was extremely busy with various events going on at the same time. Our room was clean, quiet, and had the most comfortable bed we've slept in at a hotel in this price range. The breakfast was just... More 

Helpful?
Thank carolyns823
holidayinnexpressbro, Webmaster at Holiday Inn Express Hotel & Suites Brownfield, responded to this review

Dear Guest, Thanks for your kind comments. I’m glad we could meet your needs when few other choices were available. I’m also pleased that you would recommend our hotel, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. Thanks again for... More 

Tampa, Florida
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed September 10, 2015

This hotel is new so it is extremely clean. It was easy to find and in a good location. There were several places to eat nearby. the price was right and we enjoyed our stay. We had no problems here. They also had free wi-fi.

Helpful?
Thank SGR536
holidayinnexpressbro, Webmaster at Holiday Inn Express Hotel & Suites Brownfield, responded to this review

Dear Guest, Thanks for staying with us. I’m very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you’re in the area again, I hope you will make us your first choice. We’ll be here when you need us with another great stay... More 

Buffalo Springs, Texas
Level Contributor
62 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed September 2, 2015

We were on a road trip and stayed here on our way home. Brownfield is not a big town and we were not sure what to expect but we were pleasantly surprised. The room was pretty big and clean. I am pretty particular and it was very clean. It had a kitchen area with sink and living room area too.... More 

Helpful?
Thank dfoxsk
holidayinnexpressbro, Webmaster at Holiday Inn Express Hotel & Suites Brownfield, responded to this review

Dear Guest, Thanks for your kind comments. I’m so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I’m glad we could satisfy you, as we do so many others each day. Thanks... More 

Omaha, Nebraska
Level Contributor
5 reviews
4 of 5 stars Reviewed August 20, 2015 via mobile

The room we were in was very spacious and clean. The staff were nice. We had no problems checking in, despite the fact that when we checked in it was about 12:30 am. Our only complaint was the water pressure; it was practically nonexistent. Our stay was from August 14-18, 2015. Have been here before and will definitely return to... More 

Helpful?
Thank BrandiHournbuckle
holidayinnexpressbro, Webmaster at Holiday Inn Express Hotel & Suites Brownfield, responded to this review

Dear Guest, Thank you so much for your kind words. I’m so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. I apologize for the issue with the water pressure, which has now been corrected. We take real pride in this hotel and in serving guests like you, and... More 

Manhattan Beach, California
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 1, 2015 via mobile

Hotel is clean. Friendly staff. Pool is cold and the spa smelled odd. We were upgraded to a suite and the size was nice. Kitchenette with a refrigerator, microwave, and bar sink. Would still stay again.

Helpful?
Thank BandMom66
holidayinnexpressbro, Webmaster at Holiday Inn Express Hotel & Suites Brownfield, responded to this review

Dear Guest, Thanks for your kind and fair comments. I’m pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I’m glad we could satisfy you, as we do so many others each day.... More 

Pinetop-Lakeside, Arizona
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 19, 2015

The reason for our review is because of the way they "gauge" people when events such as graduation, holidays etc. are happening. We paid $181 for a room that should have been about $100 but because it was graduation weekend they raised their price & thought it was OKAY! Hotels should be ashamed of themselves for this practice.

Helpful?
Thank Laurie M
holidayinnexpressbro, Webmaster at Holiday Inn Express Hotel & Suites Brownfield, responded to this review

Dear Guest, Thanks for your comments. We take pride in offering fair, market-based pricing and in offering some of the best rates in the Brownfield area. No matter you’re need, you can count on us to offer the best possible rate. Still, if we let you down or disappointed you in anyway, I’m sincerely sorry about that and regret it.... More 

Grand Marais, Minnesota
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 6, 2015

Don't usually stay at Holiday Inn properties but this hotel might get me to change my ways. I'd worked the night before and driven 9 hours so I was really beat when I arrived. The front desk employee (Ulanda) was friendly and engaging. She made us feel right at home and was very helpful with restaurant and other suggestions. Our... More 

Helpful?
Thank Randy E
holidayinnexpressbro, Webmaster at Holiday Inn Express Hotel & Suites Brownfield, responded to this review

Dear Guest, Thanks for your kind comments. I’m so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I’m glad we could satisfy you, as we do so many others each day. Thanks... More 

Georgetown, Texas
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 4, 2014

We visit Brownfield often since we have family and friends there. Understand that Brownfield is a town of 9,000 in the middle of millions of acres of flat, sandy farmland as far as the eye can see. Before the HIE opened in BF recently, we stayed in the best place available and it was tolerable, but you could always smell... More 

Helpful?
Thank SASJ2014
holidayinnexpressbro, Webmaster at Holiday Inn Express Hotel & Suites Brownfield, responded to this review

Dear Guest, Thanks for your kind words. We strive to be the best hotel choice in Brownfield or anywhere around, and we believe we meet that goal every day. I’m pleased we provide an experience that exceeds your expectations. Thanks for being a repeat guest, and I hope to be able to serve you many times in the future. Sincerely,... More 

Dallas, TX
Level Contributor
358 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 295 helpful votes
4 of 5 stars Reviewed September 20, 2014

Most travelers know that Holiday Inn Express is a good choice for a stay anywhere. You get what you pay for and HIE always delivers clean, well-maintained grounds, lobby and rooms. The atmosphere is always friendly and safe and the rooms are updated, clean and usually very comfortable. Although this Holiday Inn was more expensive compared to other cities I've... More 

Helpful?
Thank texasrepublichistory
holidayinnexpressbro, Webmaster at Holiday Inn Express Hotel & Suites Brownfield, responded to this review

Dear Guest, Thanks for your very kind words about our hotel. Nothing is more important to us than satisfying every guest, and I’m pleased that we successfully satisfied you. We believe we provide a great value along with everything guests have come to expect from the Holiday Inn Express name. We look forward to serving you again soon. Sincerely, Hotel... More 

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