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Holiday Inn Express Big Spring

2.5 of 5
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1109 North Aylesford, Big Spring, TX 79720
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1 room 1 guest
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Holiday Inn Express Big Spring
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60 Reviews from our TripAdvisor Community

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Traveler rating
    24
    16
    10
    7
    3
See reviews for
15
8
8
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Fredericksburg, Texas
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed 1 week ago

This hotel needs a major shake-up in management. We stayed at this Holiday Inn Express on our way to New Mexico and had a very bad experience. Big Spring is a small town with very limited restaurants and we arrived at a little after 8 on a Sunday evening and decided to just drop our bags in the room and... More 

Was this review helpful? Yes 1
Angie W, Manager at Holiday Inn Express Big Spring, responded to this review

Dear lyn g, Thank you for your feedback regarding your recent visit at our hotel, and please accept our sincerest apologies for the disturbance you have experienced due to the room conditions. Rest assured that these issues are being looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Angie W More 

1 review
5 of 5 stars Reviewed 1 week ago

The hotel was clean and our room was spotless..the bed was so comfy and pillows were divine...I'm a picky person and I could not find one thing wrong. My hat's off to your housekeeping staff.. Breakfast was as well great my GRANDDAUGHTERS enjoyed it 14 and 8 year old says alot for me ..I will DEFINITELY BE COMING BACK !!!

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Texas
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Service was unacceptable at check in. No one was at the desk. I waited several minutes finally resorting to a phone call to the hotel. We are Priority Club Rewards members; however, the clerk was unable to find any record and gave me trouble at check in. We should have left! We have always loved HIE, but if this is... More 

Was this review helpful? Yes
Angie W, Manager at Holiday Inn Express Big Spring, responded to this review

Dear jcharris2015, Thank you for your candid review. We apologize that your recent stay did not meet your expectations. We appreciate your comments and will share them with our team so that we can continue to improve our services. I see that you have an upcoming reservation early in September. We are glad to have the opportunity to welcome you... More 

Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed here on my return trip home. I've grown accustomed to the cleanliness and friendliness of Holiday Inn Express hotels. This location just didn't meet my expectations. The room looked dirty, not a housekeeping issue though. It was time for new carpeting and linens. The shower didn't work.....

Was this review helpful? Yes
Angie W, Manager at Holiday Inn Express Big Spring, responded to this review

Dear Jeffrey H, My apologies that our hotel did not meet your expectations of the Holiday Inn Express brand. We are presently beginning the process for a long-awaited property improvement plan, and look forward to welcoming you back in an effort to provide the level of service and cleanliness you have come to expect from our hotels. Again, please accept... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

I traveled to the area for work in April. I woke up in the middle of the night with bites and painful itching. The next day my arm and stomach swelled up was extremely painful. Ended up in Er with allergic reaction to Bed bugs. I advised the hotel and checked out. They confirmed that eight (8) rooms had bed... More 

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Angie W, Manager at Holiday Inn Express Big Spring, responded to this review

Dear Lainey Z, I received your email on 08/04/15, and I'm sorry no one has responded to past emails. I assure you that I am in the process of resolving this situation as you read this. Again, I apologize for the unfortunate circumstances of your stay with us in April, and for the lack of response to prior emails. I... More 

Houston, Texas
Level Contributor
214 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed July 17, 2015

The Night Shift and Day Shift are great. Asked if I needed anything. But the room was a bit unattended. They need to vacuum the floors in the room I stayed in. The bed was hard as a rock. The room is outdated and the wallpaper in the bathroom falling down. So Yikes!!! It was a passing thru to another... More 

Was this review helpful? Yes
Angie W, Manager at Holiday Inn Express Big Spring, responded to this review

Dear Ann M, Thank you for bringing this to your our attention. We apologize for the inconveniences you faced during your stay, as we strive for higher standards. Your feedback is welcomed, and will be shared with all team members to make them aware of your experience and to facilitate the necessary changes. We sincerely hope you will stay with... More 

San Antonio
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 14, 2015

After my fiasco with the motel across the street we checked in to this hotel. This is a nice place. Not a single problem. In fact this hotel is so awesome I left my Nikon digital slr with lens in the room. The hotel called me to let me know. By that time I was too far away to turn... More 

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Lubbock, Texas
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 12, 2015

The staff was super from the desk to the breakfast area. Breakfast was good and attended to well. Chairs were dirty with spots. I was traveling with my grandchildren. The pool was not open, but I was told of it when I checked in. My room was my main issue. I thought my granddaughter kept draining the bathtub, but discovered... More 

Was this review helpful? Yes
Angie W, Manager at Holiday Inn Express Big Spring, responded to this review

Dear 7979ARET, Thank you for your feedback regarding your recent visit at our hotel. Please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Angie W More 

Beaumont, Texas
Level Contributor
131 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed June 23, 2015

The Holiday Inn Express Big Spring is a nice new hotel with all the modern conveniences. It at the intersection of two freeways and is near a variety of restaurants. There are two convenient stores with gasoline across the street. The staff was very helpful, and the rooms were clean and spacious.

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Angola, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 9, 2015

We stayed at this motel 3-24-15. The price was exaggerated. We had settled in, wife was washing her hair and water was near scalding, no adjustment. I tried to shower next morning, freezing. Tried to adjust, knob came of in my hand. Desk notified, ho-hum, will send maintenance. He walked in on us unannounced as we were leaving. Carpet dirty... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Big Spring, responded to this review

Dear Ron S, Thank you very much for taking the time to share your comments online. I am glad that you enjoyed the cozy beds in our hotel and had a pleasant sleeping experience. On the other hand, please accept my apology that you had items in the room which were not functioning properly and that the service was not... More 

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