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Holiday Inn Express Big Spring

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1109 North Aylesford, Big Spring, TX 79720
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1 room 1 adult
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Holiday Inn Express Big Spring
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66 Reviews from our TripAdvisor Community

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Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Spent two nights at this hotel which is right off the interstate. And yes, some noise from interstate traffic but the clean accomodations, the friendly staff and the decent free breakfast made up for the traffic. I was on the interstate side so I am sure the other side of the hotel was quieter. Bed was comfortable and house cleaning... More 

Helpful?
Thank Vincent L
Angie W, Manager at Holiday Inn Express Big Spring, responded to this review

Dear Vincent L, Thank you for your great review of our hotel. We are happy to hear that you enjoyed your stay with us. Your review will be shared with all staff members, as a great guest experience is something we all take pride in. We look forward to seeing you in the future. Safe travels, Angie W Manager More 

California
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This HIE property is a bit older than many and has some challenges. It is next to the highway (and an on-ramp), so our room was pretty noisy-- try to get a room on the opposite side. Food choices nearby are limited, but the McAllister's deli right next door is good. It appears that a lot of guests work outdoors... More 

Helpful?
Thank comedor
Angie W, Manager at Holiday Inn Express Big Spring, responded to this review

Dear comedor, Thank you so much for your generous review of our hotel. We are pleased to hear that you enjoyed your stay with us. We value your feedback, as a positive guest experience is something our staff takes great pride in. We look forward to having you stay with us again, in the future. Safe travels, Angie W Manager More 

Monahans
Level Contributor
8 reviews
4 of 5 stars Reviewed 4 weeks ago

We have stayed at this hotel every since it was built from time to time. It is usually during the Thanksgiving or Christmas holidays. My in-laws do not have enough space when their 3 sons and 3 daughters come to visit; so we rent a hotel. We stayed at the Holiday Inn this past Christmas and to this date -... More 

Helpful?
Thank Arcadio R
Angie W, Manager at Holiday Inn Express Big Spring, responded to this review

Dear Arcadio R, Thank you for the generous review of our hotel. I am pleased to hear that you have always enjoyed your stays with us. It's something our staff takes great pride in, so we value your feedback. We hope your family will continue the tradition of staying with us during the holidays, and are looking forward to seeing... More 

Corpus Christi, Texas
1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

FRESH blood on our sheets upon check in. Replaced with sheet that didn't fit our bed. Carpet in room all bunched up. charged me 250 for burning holes in carpet that I did NOT DO. The charges came days after check out with no warning. No manager on staff on weekends so good luck with any issues. Not to mention... More 

Helpful?
Thank hrk1187
Angie W, Manager at Holiday Inn Express Big Spring, responded to this review

Dear hrk1187, We are very sorry that your recent stay with us did not live up to your expectations of the Holiday Inn Express brand. We do have hotel policies in place to protect not only you and your family, but all of our valued guests, as well. The phone that was left in the room was sent, at no... More 

Level Contributor
26 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 8, 2015 via mobile

Everything about this hotel is excellent. The breakfast is amazing there's tons of bacon eggs everything it's just great the night front desk employee John is amazing he went out of his way to make sure that we were taken care of and I so appreciate it and I appreciate him. John you did well my friend. If you are... More 

Helpful?
1 Thank michael d
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed September 16, 2015

I have given Holiday Inn Express every chance to avoid this negative review on Trip Advisor. Unfortunately they have ignored my correspondence. On August 31, 2015 I made an online reservation at this Holiday Inn Express for a single night stay on September 02, 2015. At 7:30 pm on 09/02 I called the property to tell them I would definitely... More 

Helpful?
Thank Patticake48
IHGCare, Guest Relations Manager at Holiday Inn Express Big Spring, responded to this review

Dear Patticake48, Thank you for taking the time to express your thoughts and concerns regarding our hotel. It is truly disheartening that your past experience with us was less than satisfying. I deeply apologize for any inconvenience you may have experienced. I have sent you a private message in our desire to show our deepest concern regarding your stay. I... More 

Fredericksburg, Texas
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed August 23, 2015

This hotel needs a major shake-up in management. We stayed at this Holiday Inn Express on our way to New Mexico and had a very bad experience. Big Spring is a small town with very limited restaurants and we arrived at a little after 8 on a Sunday evening and decided to just drop our bags in the room and... More 

Helpful?
2 Thank lyn g
Angie W, Manager at Holiday Inn Express Big Spring, responded to this review

Dear lyn g, Thank you for your feedback regarding your recent visit at our hotel, and please accept our sincerest apologies for the disturbance you have experienced due to the room conditions. Rest assured that these issues are being looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Angie W More 

1 review
5 of 5 stars Reviewed August 19, 2015 via mobile

The hotel was clean and our room was spotless..the bed was so comfy and pillows were divine...I'm a picky person and I could not find one thing wrong. My hat's off to your housekeeping staff.. Breakfast was as well great my GRANDDAUGHTERS enjoyed it 14 and 8 year old says alot for me ..I will DEFINITELY BE COMING BACK !!!

Helpful?
Thank TeriTrujillo
Texas
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed August 15, 2015

Service was unacceptable at check in. No one was at the desk. I waited several minutes finally resorting to a phone call to the hotel. We are Priority Club Rewards members; however, the clerk was unable to find any record and gave me trouble at check in. We should have left! We have always loved HIE, but if this is... More 

Helpful?
Thank jcharris2015
Angie W, Manager at Holiday Inn Express Big Spring, responded to this review

Dear jcharris2015, Thank you for your candid review. We apologize that your recent stay did not meet your expectations. We appreciate your comments and will share them with our team so that we can continue to improve our services. I see that you have an upcoming reservation early in September. We are glad to have the opportunity to welcome you... More 

Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed August 11, 2015 via mobile

I stayed here on my return trip home. I've grown accustomed to the cleanliness and friendliness of Holiday Inn Express hotels. This location just didn't meet my expectations. The room looked dirty, not a housekeeping issue though. It was time for new carpeting and linens. The shower didn't work.....

Helpful?
Thank Jeffrey H
Angie W, Manager at Holiday Inn Express Big Spring, responded to this review

Dear Jeffrey H, My apologies that our hotel did not meet your expectations of the Holiday Inn Express brand. We are presently beginning the process for a long-awaited property improvement plan, and look forward to welcoming you back in an effort to provide the level of service and cleanliness you have come to expect from our hotels. Again, please accept... More 

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