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Holiday Inn Express Big Spring

2.5 of 5
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1109 North Aylesford, Big Spring, TX 79720
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Holiday Inn Express Big Spring
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Ranked #4 of 15 Hotels in Big Spring
A recent review
3 of 5 stars reviewed 1 week ago
Ann M Houston, Texas
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55 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
Level Contributor
208 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 1 week ago

The Night Shift and Day Shift are great. Asked if I needed anything. But the room was a bit unattended. They need to vacuum the floors in the room I stayed in. The bed was hard as a rock. The room is outdated and the wallpaper in the bathroom falling down. So Yikes!!! It was a passing thru to another... More 

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Angie W, Manager at Holiday Inn Express Big Spring, responded to this review

Dear Ann M, Thank you for bringing this to your our attention. We apologize for the inconveniences you faced during your stay, as we strive for higher standards. Your feedback is welcomed, and will be shared with all team members to make them aware of your experience and to facilitate the necessary changes. We sincerely hope you will stay with... More 

San Antonio
Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

After my fiasco with the motel across the street we checked in to this hotel. This is a nice place. Not a single problem. In fact this hotel is so awesome I left my Nikon digital slr with lens in the room. The hotel called me to let me know. By that time I was too far away to turn... More 

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Lubbock, Texas
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The staff was super from the desk to the breakfast area. Breakfast was good and attended to well. Chairs were dirty with spots. I was traveling with my grandchildren. The pool was not open, but I was told of it when I checked in. My room was my main issue. I thought my granddaughter kept draining the bathtub, but discovered... More 

Was this review helpful? Yes
Angie W, Manager at Holiday Inn Express Big Spring, responded to this review

Dear 7979ARET, Thank you for your feedback regarding your recent visit at our hotel. Please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Angie W More 

Beaumont, Texas
Level Contributor
130 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed June 23, 2015

The Holiday Inn Express Big Spring is a nice new hotel with all the modern conveniences. It at the intersection of two freeways and is near a variety of restaurants. There are two convenient stores with gasoline across the street. The staff was very helpful, and the rooms were clean and spacious.

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Angola, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 9, 2015

We stayed at this motel 3-24-15. The price was exaggerated. We had settled in, wife was washing her hair and water was near scalding, no adjustment. I tried to shower next morning, freezing. Tried to adjust, knob came of in my hand. Desk notified, ho-hum, will send maintenance. He walked in on us unannounced as we were leaving. Carpet dirty... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Big Spring, responded to this review

Dear Ron S, Thank you very much for taking the time to share your comments online. I am glad that you enjoyed the cozy beds in our hotel and had a pleasant sleeping experience. On the other hand, please accept my apology that you had items in the room which were not functioning properly and that the service was not... More 

San Antonio, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 20, 2015

I stayed at Holiday Inn Express in most recently 01/13/15-01/15/15. My colleagues and I had planned on using the business center to prepare and print out many documents while in Big Spring. Unfortunately, the printer in the business center was broken and one of the two computers that is normally there had been stolen. Not a problem though! The staff... More 

Was this review helpful? Yes 1
Trophy Club, Texas
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed January 4, 2015

We stopped here on our way home because the highway was frozen over. The ladies at the front desk were so sweet and treated me like family. I wanna go back just to visit with then! Ps the hotel was comfy and breakfast was good.

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Massachusetts
Level Contributor
64 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed December 6, 2014 via mobile

...if you are a light sleeper. Route 20 goes alllllll night. Otherwise, this is a nice, clean hotel, with free breakfast starting at 5:30. Reserve a table at K.C. Steakhouse. Great food at low prices.

Was this review helpful? Yes 1
Estero, Florida
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed October 15, 2014

The room and breakfast were acceptable, but beware of the rates for this oil boom Texas town. My wife's and my greatest complaint was information for and final result of our rate. We were first told by the desk on the phone a very reasonable rate for my wife's high school reunion, then double that price when it was entered... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Big Spring, responded to this review

Dear charlieboy235, Thank you for your stay and leaving us a review. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. We are sorry you were not satisfied with the price you paid and for any inconvenience caused you. It is certainly not our intent... More 

Trophy Club, Texas
Level Contributor
46 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed September 13, 2014

The staff is very friendly and appears to really appreciate your business even though there is so much activity in this area that the are consistently sold out. The hotel itself could use a major make over, many of the rooms have small problems that need to be addressed. I stayed in several during my weekly trips to Big Spring.... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Big Spring, responded to this review

Dear Steveinjest, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you found our staff friendly and apologize for the inconvenience the overall condition of... More 

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