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La Quinta Inn & Suites Big Spring

1102 IH 20 West, Big Spring, TX 79720
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La Quinta Inn & Suites Big Spring
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La Quinta Inn & Suites Big Spring
La Quinta Inn & Suites Big Spring
La Quinta Inn & Suites Big Spring
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98 reviews from our community

Traveler rating
    42
    31
    9
    8
    8
See reviews for
29
25
7
30
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lubbock, United States
1 review
4 of 5 stars Reviewed 1 week ago

While the mobile app failed to get us the reservation processed as it promised, the staff were great in getting us the rooms we needed and kind in relating to us. The rooms were nicely appointed and clean. Breakfast was typical of a La Quinta, nothing special, but adequate for our needs. Grandchildren were very disappointed the pool was not... More 

Review collected in partnership with La Quinta

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Houston, Texas
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotels in West Texas are expensive because of all the oil field workers staying there and working. The hotels can charge whatever. This La Quinta is well run and clean. It was also very quiet for being right on I-20.

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Spring, United States
2 reviews
4 of 5 stars Reviewed 1 week ago

I am on the road a lot and I must say that the 2 times that I have stayed in this location that the staff is truly a joy to stay with. The hotel has upgraded the Wifi and the cable in the rooms. Big plus in my book

Review collected in partnership with La Quinta

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Big Spring, TEXAS, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

This is a textbook example of greed vs service. Every aspect of the hotel, from food quality to paper products to wifi service reflects the unwillingness of management to invest in their customers' satisfaction. My recent stay has turned me off of La Quinta permanently. 1 star hotel with 4 star rates.

Review collected in partnership with La Quinta

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Rachel S, General Manager at La Quinta Inn & Suites Big Spring, responded to this review

I apologize. Thank you for bringing these items to my attention. Your satisfaction is important to us and we will be using the feedback to implement improvements to ensure that we offer a better experience in the future. More 

El Paso, United States
1 review
5 of 5 stars Reviewed February 20, 2015

Clean facility, friendly service. Others have posted about road noise --ask for room near back of building (higher digits) and fourth floor. I didn't notice the noise at all. I paid corporate rate--prices posted on door seemed high.

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Rachel S, General Manager at La Quinta Inn & Suites Big Spring, responded to this review

We are pleased that you enjoyed your stay with us! We love when our guest leave happy! More 

1 review
1 of 5 stars Reviewed February 3, 2015

this was the worst hotel experience I've ever had!! The side entry door didn't work. The price was over 200.00 which was way to high! The window did not close correctly and we were up several stores with small children. There was no help offered at all even though the person at the desk saw us struggling with sever bags... More 

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Rachel S, General Manager at La Quinta Inn & Suites Big Spring, responded to this review

Melanie, I would like to apologize for not exceeding your expectations. Your satisfaction is very important to us. I would like it if you would contact me directly, so that I can further look into these issues and make sure that these are not problems that we have in the future. The property number is 432-264-0222. Thank You More 

Los Angeles, California
Senior Contributor
29 reviews 29 reviews
29 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 31, 2015

The hotel is very nice. It looks like it is recently renovated. The quality is in the high end of the LQ brand, but so is the price. For the location the price of $125 was quite high - it should have been closer to $100. However, the rooms are good, the TV is bad (using an antenna connection in... More 

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Rachel S, General Manager at La Quinta Inn & Suites Big Spring, responded to this review

Thank you for leaving us a review on TripAdvisor. I would like to let you know that at the beginning of last week, we completed our installment of our new At&t internet. It is now much faster and reliable. We also have new Dish Network currently being installed at the property. Unfortunately, we are in a very busy area which... More 

Baton Rouge, United States
1 review
4 of 5 stars Reviewed January 21, 2015

If you're coming to Big Spring, chances are you are coming for business. There are a lot of oil field workers (including myself), which makes all hotels in the area pricier than they would be elsewhere. That being said, for so many people bringing dirt in every day, the hotel is always very clean. Breakfast is good, they have hot... More 

Review collected in partnership with La Quinta

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Rachel S, General Manager at La Quinta Inn & Suites Big Spring, responded to this review

Emily, I would like to thank you for taking the time to leave us a review on Trip Advisor. We do work very hard to make sure that our hotel is always clean and our guest are happy! We have upgraded our internet and it is working much better now and is super fast! We look forward to seeing you... More 

Las Vegas, Nevada
Top Contributor
165 reviews 165 reviews
32 hotel reviews
103 helpful votes 103 helpful votes
3 of 5 stars Reviewed January 21, 2015

Pros: nice and updated room, pet friendly, free breakfast. Cons: $259 for 1 night, freeway was very loud, floor in our room had big chunks of dirt on it. Unless you have to work in or near the area, I would not stay here. We were traveling across country and unfortunately, we mapped out passing through this way.

Was this review helpful? Yes 1
Rachel S, General Manager at La Quinta Inn & Suites Big Spring, responded to this review

I would like to thank you for taking the time to leave us a review on Trip Advisor. We are in a very busy (Oilfield) area and do work very hard to keep our hotel clean and our rates competitive with our area competition. On behalf of our entire team, I would like to apologize for not exceeding your expectations.... More 

Georgetown, Kentucky
Contributor
20 reviews 20 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 27, 2014

I was traveling from New Mexico back to Ky. All the hotels in this area were expensive. I noticed there were a lot of workers in the area due to oil drilling. Even the normally cheap hotels were priced higher, I stopped at a Holiday inn Express and they charged extra for my dog so I tried La Quinta. The... More 

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