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La Quinta Inn & Suites Big Spring

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1102 IH 20 West, Big Spring, TX 79720
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La Quinta Inn & Suites Big Spring
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La Quinta Inn & Suites Big Spring
La Quinta Inn & Suites Big Spring
La Quinta Inn & Suites Big Spring
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103 reviews from our community

Traveler rating
    45
    32
    9
    8
    9
See reviews for
30
26
8
32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Amarillo, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

We had a very nice stay. There was a mix up when we first arrived and we were given a room that had not been cleaned, but we were given another room, which actually worked better for my father. My dad was having eye surgery so we were late getting back to the hotel and had missed the breakfast hours,... More 

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Mc Cormick
2 reviews
5 of 5 stars Reviewed 1 week ago

This was a great stop on our way to Phoenix. Good Location with great service. We stay at LaQuintas when we travel because they are pet friendly facilities. Comfy beds. Thanks for the good food and service.

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Searcy, Arkansas
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was one of the best-maintained La Quinta Inns I have seen -- anywhere. I was traveling with a group, and everyone remarked on the cleanliness and how comfortable the rooms are. The staff checked us in immediately and we were free to enjoy the spacious rooms, comfortable beds and huge, well-stocked bathrooms. My overnight stay was pleasant and restful.... More 

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1 review
5 of 5 stars Reviewed April 21, 2015 via mobile

The staff was wonderful and very helpful. The breakfast lady was busy as there was a school bus full of kids, but the food stayed stocked and warm. The beds where comfy and our room was cleaned daily. Will stay again on my way back through

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1 review
1 of 5 stars Reviewed April 8, 2015

I am currently staying in room 403 and this one of the worse places I have ever had the displeasure to be stuck, You can hear everything in neighboring rooms. Bfast is awful. Powdered eggs, soggy biscuits and gravy that just bubbles away in a croc-pot. If you want coffee you'll be lucky if it is warm...or fresh.There is a... More 

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Rachel S, General Manager at La Quinta Inn & Suites Big Spring, responded to this review

I would like to start by apologizing for not exceeding your expectations. We work very hard to insure each guest is happy and taken care of. I would like to touch base on a few of the items listed in your complaint. We are continuously working on our breakfast, as you may understand some guest may like one thing and... More 

Lubbock, United States
1 review
4 of 5 stars Reviewed March 22, 2015

While the mobile app failed to get us the reservation processed as it promised, the staff were great in getting us the rooms we needed and kind in relating to us. The rooms were nicely appointed and clean. Breakfast was typical of a La Quinta, nothing special, but adequate for our needs. Grandchildren were very disappointed the pool was not... More 

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Houston, Texas
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 18, 2015

Hotels in West Texas are expensive because of all the oil field workers staying there and working. The hotels can charge whatever. This La Quinta is well run and clean. It was also very quiet for being right on I-20.

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Spring, United States
2 reviews
4 of 5 stars Reviewed March 18, 2015

I am on the road a lot and I must say that the 2 times that I have stayed in this location that the staff is truly a joy to stay with. The hotel has upgraded the Wifi and the cable in the rooms. Big plus in my book

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Big Spring, TEXAS, United States
1 review
2 of 5 stars Reviewed March 14, 2015

This is a textbook example of greed vs service. Every aspect of the hotel, from food quality to paper products to wifi service reflects the unwillingness of management to invest in their customers' satisfaction. My recent stay has turned me off of La Quinta permanently. 1 star hotel with 4 star rates.

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Rachel S, General Manager at La Quinta Inn & Suites Big Spring, responded to this review

I apologize. Thank you for bringing these items to my attention. Your satisfaction is important to us and we will be using the feedback to implement improvements to ensure that we offer a better experience in the future. More 

El Paso, United States
1 review
5 of 5 stars Reviewed February 20, 2015

Clean facility, friendly service. Others have posted about road noise --ask for room near back of building (higher digits) and fourth floor. I didn't notice the noise at all. I paid corporate rate--prices posted on door seemed high.

Review collected in partnership with La Quinta

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Rachel S, General Manager at La Quinta Inn & Suites Big Spring, responded to this review

We are pleased that you enjoyed your stay with us! We love when our guest leave happy! More 

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