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BEST WESTERN Palace Inn & Suites

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915 Lamesa Highway, Big Spring, TX 79720-1109
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BEST WESTERN Palace Inn & Suites
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BEST WESTERN Palace Inn & Suites
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76 reviews from our community

Traveler rating
    40
    13
    10
    6
    7
See reviews for
16
13
4
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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    (17)
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    (22)
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    (19)
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Littleton, Colorado
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Stopped here for just one night. The bed only have a thin blanket, no comforter or other blankets to be found. The room was dirty, dirt on the window sill. Found someone else's socks on the floor. Went down to breakfast next morning. There was no warm food left, attempted to find any employee for 10 minutes, walked outside they... More 

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Plymouth, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Christopher, the GM at the Best Western Big Springs provided us with outstanding customer service on our recent stay. We were forced to abandon our destination that night due to pouring rain, sleet, snow and ice and needed a place to stay that would accept our Cocker Spaniel. Christopher heard our story, waived the "no pets policy" and provided us... More 

Review collected in partnership with Best Western

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Lubbock, United States
1 review
1 of 5 stars Reviewed February 20, 2015

Reported bath room faucet could not turn on. Once it was turned on could not turn off and it ran all night. Odor in room. Staff's attitude was very poor as they could have care less if there was an issue.

Review collected in partnership with Best Western

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Davenport, United States
1 review
5 of 5 stars Reviewed February 2, 2015

Very good about providing extra bedding. Nice facility overall. Clean and nice even though they were fully booked. Helpful in directing to good restaurant in the area. Breakfast area was clean and food well stocked presented

Review collected in partnership with Best Western

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fort worth Texas, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 21, 2015

Great place to stay in Big Spring. I would highly recommend it. Good breakfast. The front desk is always friendly and helpful. I come here for work and I can actually concentrate on work instead of worrying about by living conditions.

Was this review helpful? Yes 1
Kansas City, United States
1 review
5 of 5 stars Reviewed January 8, 2015

have stayed at many hotels over the years and I witnessed the best guest service I have ever had at the Best Western Hotel over this past week end , January 3rd and 4th of 2015. The front desk person was profoundly superior in person and by phone. His ability to make you feel right at home was profound. The... More 

Review collected in partnership with Best Western

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Moreno Valley, United States
1 review
2 of 5 stars Reviewed January 7, 2015

This hotel looked fairly new. The sheets were stained & visible as we entered the room. There were no screens on the windows, which opened ALL the way AND we were on the 3rd floor. Huge Liability issue should an accident occur. Bathroom floors were dirty with dark hair in corners and was rather nasty.

Review collected in partnership with Best Western

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Big Spring, United States
2 reviews
5 of 5 stars Reviewed January 2, 2015

Had to work at a site near the motel, my wife stayed at the motel and spent Christmas Eve and Christmas Day at the motel. I was able to spend evenings and nights with her. It was a pleasant stay and the staff made us feel very welcome.

Review collected in partnership with Best Western

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Katy, Texas
Contributor
19 reviews 19 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 24, 2014

Passing through late at night with no reservations. Room was very clean with comfortable beds. Breakfast - Eggs were delicious! Why 4 rating? Treadmill was ok, belt wasn't up to my standards for running, it did the job for incline power walking. Would stay again.

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Portales, New Mexico
Contributor
11 reviews 11 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 19, 2014

The Pool water was green and you could not see the bottom, the Front Desk Attendant at check-in said the pool was open all night when i got there i got in my trunks and found out it was disgusting and dirty not something i would consider swimming in. I had mentioned it to the Front Desk who explained with... More 

Review collected in partnership with Best Western

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