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Comfort Suites Benbrook

2.5 of 5
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8004 Winbrook Drive, Benbrook, TX 76126
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Comfort Suites Benbrook
Best prices for: 1 room 1 guest
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Ranked #1 of 2 Benbrook B&B and Inns
A recent review
3 of 5 stars Reviewed April 26, 2015
Normanjp Atlanta, Georgia
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40 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Omaha, Nebraska
1 review
1 of 5 stars Reviewed 4 weeks ago

This is a continuation of the post below. We were not able to stay at this hotel because no one was there to let us in the door and check us in. We waited 25 minutes before deciding to find another hotel. Now we are just trying to get our money back. It has been 11 days since that night.... More 

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Omaha, Nebraska, United States
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed April 28, 2015

We prepaid for a room. When we arrived, late at night, no one answered the phone or door. We were not able to access our room. We called the corporate office and they were unable to help. We ended up having to stay at another hotel. The hotel is presently insisting that we were not there, and refusing to provide... More 

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Travelers are raving about these Benbrook hotels

Atlanta, Georgia
Top Contributor
77 reviews 77 reviews
73 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed April 26, 2015

The lack of an automatic entry door to the hotel makes the entry very difficult for handicapped persons and for any person pulling a suitcase. In addition, there were no baggage carts close to the entry door. There were located on the first floor, but were difficult to find. The room was spacious and very clean. The ceilings (on the... More 

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Williamsport, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 11, 2015

Stayed here while in Texas looking for a house, stayed for several days the staff was friendly and helpful, would stay here again when we return to the area. only one place to eat within walking distance would not have mattered if the ice storm hadn't hit while we were there.

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Baltimore, Maryland
Top Contributor
88 reviews 88 reviews
42 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed January 9, 2015

As a traveler between Christmas and New Years I found this (and others) hotel to be lightly populated. Service was friendly and prompt. Breakfast was acceptable. There's a convenient gas station across the street (and they had good prices when I was there). I'd definitely return the next time I pass that way.

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Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 7, 2015

It is interesting to see that other guests have had a complaint with the management team. Rusty the General Manager is one of the rudest people I have ever deal with in the hospitality industry, and she seems to revel in that role. Her customer service skills are not up to standard with a Choice Property. I tried to book... More 

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Abilene, Texas
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 18, 2014

Where do I start. The property itself is 4 star. The stay was 3 star. Upon arrival, got our key cards and off to the 2nd floor. Neither card will work. Back down stairs, back up stairs and neither new card will work. Back down stairs and a new room on the 3rd floor. back up stairs and only 1... More 

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Jenks, Oklahoma
Top Contributor
70 reviews 70 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed November 5, 2014

Family live very close to this hotel but that matters not in the future! I WILL NOT be back. Been here several times in past two years. Internet & TV reception leave a lot to desire. Internet is weak, TV STILL has major issues. Cookies were offered as we checked in. Nice. But I had to take last room available... More 

Was this review helpful? Yes 1
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 4, 2014

Upon check-in the staff was very friendly and courteous. Offered a free cookie and bottle of water. Check-in was very quick. The room was probably one of the cleanest and most well kept rooms I've ever stayed in. Receptionist called the room a few minutes after I got to the room to ensure the room was up to my expectations.... More 

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Fort Worth, Texas
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed October 25, 2014

Stayed here two nights while home being worked on. Great service. The room was clean and quiet. Breakfast was typical Continental with Texas waffle. The only problem was no water the second day but was turned on quickly. Not the hotels fault.

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