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Comfort Suites Benbrook

2.5 of 5
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8004 Winbrook Drive, Benbrook, TX 76126
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Comfort Suites Benbrook
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Ranked #1 of 2 Benbrook B&B and Inns
A recent review
4 of 5 stars Reviewed March 11, 2015
Peggy B Williamsport, Pennsylvania
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37 reviews from our community

Traveler rating
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    11
    4
    4
    5
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6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Williamsport, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 11, 2015

Stayed here while in Texas looking for a house, stayed for several days the staff was friendly and helpful, would stay here again when we return to the area. only one place to eat within walking distance would not have mattered if the ice storm hadn't hit while we were there.

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Baltimore, Maryland
Top Contributor
87 reviews 87 reviews
41 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed January 9, 2015

As a traveler between Christmas and New Years I found this (and others) hotel to be lightly populated. Service was friendly and prompt. Breakfast was acceptable. There's a convenient gas station across the street (and they had good prices when I was there). I'd definitely return the next time I pass that way.

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Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 7, 2015

It is interesting to see that other guests have had a complaint with the management team. Rusty the General Manager is one of the rudest people I have ever deal with in the hospitality industry, and she seems to revel in that role. Her customer service skills are not up to standard with a Choice Property. I tried to book... More 

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Abilene, Texas
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed December 18, 2014

Where do I start. The property itself is 4 star. The stay was 3 star. Upon arrival, got our key cards and off to the 2nd floor. Neither card will work. Back down stairs, back up stairs and neither new card will work. Back down stairs and a new room on the 3rd floor. back up stairs and only 1... More 

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Jenks, Oklahoma
Top Contributor
67 reviews 67 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed November 5, 2014

Family live very close to this hotel but that matters not in the future! I WILL NOT be back. Been here several times in past two years. Internet & TV reception leave a lot to desire. Internet is weak, TV STILL has major issues. Cookies were offered as we checked in. Nice. But I had to take last room available... More 

Was this review helpful? Yes 1
Contributor
17 reviews 17 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 4, 2014

Upon check-in the staff was very friendly and courteous. Offered a free cookie and bottle of water. Check-in was very quick. The room was probably one of the cleanest and most well kept rooms I've ever stayed in. Receptionist called the room a few minutes after I got to the room to ensure the room was up to my expectations.... More 

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Fort Worth, Texas
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed October 25, 2014

Stayed here two nights while home being worked on. Great service. The room was clean and quiet. Breakfast was typical Continental with Texas waffle. The only problem was no water the second day but was turned on quickly. Not the hotels fault.

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Texas
Top Contributor
61 reviews 61 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 6, 2014

Very good staff at desk upon check in. Room was clean. Lighting seemed to be a little dark, not hiding anything but a little too dim. Breakfast was the usual fare, good assortment of hot, cold items. Fresh fruit, yogurt and beverages. They did run out of napkins and had to resort to paper towels. Overall would definitely stay here... More 

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Villa Park, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 1, 2014

Excellent location for the business we came to do. Room was large and very comfortable, breakfast good and exercise room a real surprise. Didn't bring a bathing suit but the pool and spas(indoors) looked very inviting.

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Whitehouse, Texas
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 17, 2014

Our room was clean and the breakfast was plentiful. There was a huge wedding party there that was eating the food as fast as the server could put it out. That was a problem but not the hotel's fault. The staff was working hard to try to keep the food stocked. The WiFi in our room was horrible. When it... More 

Was this review helpful? Yes 3
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