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All 9 Bedford hotels

Holiday Inn Bedford DFW Airport Area West

3.0 of 5 Hotel   |   3005 Airport Freeway, Bedford, TX 76012 (Formerly Bedford Plaza Hotel)
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Ranked #5 of 9 Hotels in Bedford
A recent review
5 of 5 stars reviewed 3 days ago
Mbaird91 Boise, Idaho
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40 reviews from our community

Traveler rating
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    7
    4
    4
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Boise, Idaho
1 review
5 of 5 stars Reviewed 3 days ago NEW

I was in town for IFOD class. I stayed in this hotel for 4 weeks. I enjoyed my stay. The room was spotless when I walked in and it was returned to that condition whenever housekeeping came by. The bed was one of the best I slept on at any hotel. I must have arrived not long after the new... More

Was this review helpful? Yes
Meredith R, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello Mbaird91, It was our pleasure to have you stay in our hotel and we enjoyed getting to know you, as well. I appreciate you taking the time to write such a kind review, and I will make sure to pass your compliments on to the staff. If you're ever back in Dallas you know where to find us! Sincerely,... More

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

You can't find a nicer group of people, especially Richard and Bronwyn. You can't go wrong with anything on the menu, and the rooms are nice and clean. Highly recommend! Make sure and order a Drew's Brew at the bar.

Was this review helpful? Yes
Meredith R, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello Freshanie, Thank you for your 5 star review! We are flattered by your compliments and appreciate you taking the time to send us your feedback. We work hard to please all of our guests and it is nice to know when we're doing a good job. Hopefully, we will see you again soon. Sincerely, Richard Chanofsky General Manager More

1 review
5 of 5 stars Reviewed 6 days ago NEW

From room reservations to the hotel bar, you always feel welcome. The hotel staff is experienced in distress passenger scenarios and just traveling passenger needs. Bronwyn and Richard take care of their customers every wish. Just order a drew's brew at the bar and you'll be fine.

Was this review helpful? Yes
Meredith R, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello Drew, Thanks for writing a review. We work hard to please our customers, and it's always nice to know when we're doing a good job. We hope to serve you again soon, so please keep us in mind the next time you are in the DFW area. Sincerely, Richard Chanofsky General Manager More

Philadelphia, Pennsylvania
Top Contributor
69 reviews 69 reviews
48 hotel reviews
44 helpful votes 44 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

1. regular holiday inn rooms but the hotel is super disorganized 2. called the front desk multiple times - no one picked up after 7 minutes, so I had to go down to arrange my wake up call 3. front desk staff is utterly confused 4. service and management seems completely missing 5. shuttles run only once an hour

Was this review helpful? Yes
Meredith R, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello Lenusvyat, I have read through your review and would like to thank you for your feedback. While I hate to find out that customers aren't receiving quality customer service at our hotel, I am glad to hear about it so I can correct it right away. I will address each of these issues with our staff to avoid frustrating... More

Travelers are raving about these Bedford hotels

Destin
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I was stranded at the Dallas airport, having missed my flight to Tulsa and had to stay overnight. The hotel shuttle driver was kind enough to take myself and a couple of other stranded people to an 24 hour pharmacy to pick up things we didn't have because of no luggage. Then the desk staff were so nice and made... More

Was this review helpful? Yes
Meredith R, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello HaveFaith52, Thank you for taking the time to write a review; we value your feedback and are always grateful for compliments. I know traveling can be stressful and flight cancellations are very frustrating but I am glad we were able to accommodate your needs while you were with us. I hope we have the pleasure of serving you again... More

Cincinnati, Ohio
Top Contributor
62 reviews 62 reviews
36 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The lobby and restaurant are nicely updated. The rooms have nicer furniture…but the bathrooms could use a remodel. Hallways seem closed in due to a drop ceiling…but who spends time there? The restaurant has a great daily Happy Hour from 4-8p.m. with draft beer only at $2.50 (and not just crappy Bud Light). Watch your GPS upon arrival as there... More

Was this review helpful? Yes
Meredith R, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello MocNJen, Thank you for staying at our hotel and for taking the time to write a review. We value your feedback and keep it in mind as we continue to improve our hotel. I'm glad to hear you enjoyed our happy hour, and I hope you will return soon so you can enjoy it again! Thanks again for the... More

1 review
5 of 5 stars Reviewed 2 weeks ago

I own a sports travel agency. This is the 4th year working with this hotel and this year I have had a great surprise. There is old faces and new ones but all together makes my group feel very comfortable. I want to congratulate the new team begining with Jennifer, awsome and great management. Sarai, Sean and Mackensy at front... More

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Meredith R, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello Arturo, I would like to sincerely thank you for your continued loyalty to our hotel! I am glad to hear that you continue to have a positive experience every time you visit us. I will make sure to pass your compliments on to our team; I'm sure they will be flattered by your feedback. Best wishes until the next... More

2 reviews
5 of 5 stars Reviewed 2 weeks ago

My company sent me to bedford tx for 1 week then to grapevine tx. My first week was so nice we decided to stay there the entire trip. the employees were nice, and very helpful. the rooms were clean, neat and well organized. Didn't like the restaurant very much food was cold steak was lets say chewy but overall it... More

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Meredith R, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello David, Five stars! Thank you for such a kind compliment. It was an honor to serve you while you were in town for business, and we hope to host you again in the future. I know traveling for an extended period of time can be grueling, but we're determined to provide a friendly, relaxing atmosphere while you are away... More

1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

Every year for the past 4 years I have booked numerous rooms at this hotel for a big group of us to go to the Cowboys game because it is cheap and easy to get to the stadium. I have never had any issues with the hotel or staff until this weekend (06-SEP/08-SEP-2014). Every year we go to the Cowboys... More

Was this review helpful? Yes
Meredith R, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Dear JGros05, I have read through your review and am investigating your complaint. We pride ourselves on providing top notch customer service and are disappointed that you did not have a good experience. I will contact you directly to discuss the situation in detail. I look forward to speaking with you. Sincerely, Richard Chanofsky General Manager More

1 review
3 of 5 stars Reviewed 3 weeks ago

We booked this hotel with points but we thought it would be just like any other Holiday Inn. The hotel wasn't terrible. It just wasn't up to the standard of other Holiday Inns we have stayed in. The bathroom wasn't clean. The room smelled. The bathroom sink had a hole big enough to where toothbrushes could have fallen in. Overall,... More

Was this review helpful? Yes
Meredith R, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello KayG7, Thank you for writing a review of our hotel. I hate to hear that your experiences did not live up to your expectations. We aim to please every one of our guests and the fact that you left our hotel dissatisfied lets me know we have room for improvement. Please know that we take your review seriously and... More

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Additional Information about Holiday Inn Bedford DFW Airport Area West

Address: 3005 Airport Freeway, Bedford, TX 76012 (Formerly Bedford Plaza Hotel)
Phone Number:
Location: United States > Texas > Bedford
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Bedford DFW Airport Area West 3*
Number of rooms: 243
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Also Known As:
Holiday Inn Bedford Dfw Airport West Hotel Bedford
Super 8 Bedford

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