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Holiday Inn Bedford DFW Airport Area West

3.0 of 5
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3005 Airport Freeway, Bedford, TX 76012 (Formerly Bedford Plaza Hotel)
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Holiday Inn Bedford DFW Airport Area West
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Ranked #5 of 9 Hotels in Bedford
A recent review
4 of 5 stars reviewed 6 days ago
idomallen San Angelo, Texas
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102 Reviews from our TripAdvisor Community

Traveler rating
    39
    28
    14
    13
    8
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14
8
9
51
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

When you 1st walk in the lobby and entrance area are impeccably clean. Going to your room however is somewhat different. The first thing I noticed was when I was wearing my socks in my room. The filthy carpet was turning them gray. The next thing was in the restaurant in the lobby. The service of Carmen and Valda; very... More 

Was this review helpful? Yes 1
YourGenManager, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello William, I read through your review and want to thank you for your honest feedback about your stay at our hotel. Please know that we take these reviews seriously and jump into immediate action to right all of these wrongs. We have had a few unforeseen issues in the hotel because of the record amounts of rainfall in the... More 

Scott, Louisiana
1 review
2 of 5 stars Reviewed 6 days ago NEW

If you're in to poor customer service (no concern for anything I was asking about what so ever), roaches (BIG ONES), and clogged drains (I took a bath and a shower at the same time!)......then maybe this is the place for you.

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YourGenManager, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello Elisabeth, Thank you for writing a review about your experience at our hotel; please know that I value your feedback and take it seriously. I understand your frustrations with your stay, and I wish I could have made things right while you were still staying with us. I would like to assure you that your negative experience was an... More 

San Angelo, Texas
1 review
4 of 5 stars Reviewed 6 days ago NEW

My husband and I have stayed at this hotel a couple of times while in town visiting family/friends. The greetings we encountered and willingness to please appear very genuine. Although, some of the bathrooms could use an upgrade, they were very clean and neat. The rooms were also very clean and comfortable. The supervisor, Lucy, on duty during our last... More 

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YourGenManager, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello Idomallen, Thank you for taking the time to write a review. I appreciate your compliments and will pass them on to the other staff members, especially Lucy. We were glad to have the opportunity to serve you and hope to do so again in the future, so please keep us in mind the next time you're passing through DFW.... More 

Chicago, Illinois
1 review
3 of 5 stars Reviewed 1 week ago

I've stayed at this hotel multiple times over the course of the past year. I've complained numerous times about the slow WiFi. I've stayed on just about every single floor now, but it's the same thing every time. I was told Time Warner was coming in on March 20th to speed up the internet. Well, it's almost June now and... More 

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YourGenManager, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello Dapilot0, Thank you for writing a review and giving us your honest feedback. I understand your frustrations with the WiFi, and I would like to assure that we are actively working on resolving the issue. We have made many positive changes to help the situation and are scheduling more improvements to take place in the near future. We value... More 

Minneapolis, Minnesota
Top Contributor
60 reviews 60 reviews
22 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is our go to hotel when needing to overnight to make a connecting flight the next day. The shuttle runs 24/7 (which is a change from our last stay about a year ago) and even goes within a 5-mile radius of the hotel, which means we can get to our favorite restaurant- Los Jimadores! During our stay our room... More 

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YourGenManager, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello Rebecca0500, Thank you for taking the time to write a kind review of our hotel. I am glad to hear that you've had so many positive experiences and that we've earned your return business. I appreciate your feedback about the phones not being answered properly; I'll look into that right away to ensure that it doesn't happen again in... More 

Euless, Texas, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

Check in: Reserved an executive king online & when I got there was told they only have double beds. My boyfriend is 6'2", he didn't really care for that. No refrigerator in the room. You get to fill up an ice bucket like your on spring break. I didn't read to make sure it had a refrigerator, but for $145,... More 

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YourGenManager, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello Angela, Thank you for taking the time to write a detailed review; I'm grateful for your feedback. I have taken detailed notes about everything we need to work on to assure our future guests have a better experience. Please know that we are grateful for your business and sincerely wish you were pleased with your stay with us. I... More 

New York City, New York
Top Contributor
212 reviews 212 reviews
169 hotel reviews
380 helpful votes 380 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I usually give the hotel and the staff the benefit of the doubt that they really want the hotel to succeed, but I couldn't give this property anything higher than 2 stars. To begin, I checked into the hotel very late, and the person checking me could tell I was tired and made the check in process quick and easy.... More 

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YourGenManager, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello BoyslnNY, Thank you for staying at our hotel and for taking the time to write a detailed and honest review of your stay. I'm glad to hear that you had a positive check-in experience, but I understand your frustration with the issues you encountered after that point. I would like to assure you that all of the problems you... More 

MACEDONIA
1 review
5 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel as I needed to be near the airport and the AA Training & Conference Center. The hotel provided van transportation to and from the airport and anyplace I needed to go within a 5 mile distance. Every van driver was friendly, nice and informative! The front desk staff was courteous and professional. Shout out to... More 

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YourGenManager, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Dear Maryellen, Thank you for taking the time to write a detailed review about our hotel. I'm glad to hear that you enjoyed your stay with us, and I hope we get to host you again soon. I appreciate all of your compliments, as well as your feedback about the market salads and sandwiches. We are always looking for ways... More 

Portland, Oregon
2 reviews
5 of 5 stars Reviewed April 22, 2015

Had a 8am flight to DFW which took 15 minutes and was able to make it in time! Great location as well, the restaurant area was nice and clean also had great food. Room was in a quiet location of the hotel away from the freeway, i will be back

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YourGenManager, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello Joe, 5 stars! Thank you for taking the time to write an awesome review! I'm glad to hear that you enjoyed your quiet room and took advantage of our complimentary shuttle service. We work hard to provide all of our guests with an excellent customer experience, and I'm happy to hear we succeeded for your stay. Best wishes until... More 

New Lebanon, New York, United States
Contributor
14 reviews 14 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 21, 2015

Upon checking in everything seemed okay with our room, other than the beds were very poor quality and the entire tub had paint chipped off of it. We can live with that. However, when we returned from the ACMA's late at night, we found a huge cockroach on the bathroom floor! It was almost 2" long and dead. Again, we... More 

Was this review helpful? Yes
YourGenManager, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello Laura, I have read your review and want to assure you that we are adding additional pest control measures to our regularly scheduled spraying to prevent this issue from happening again in the future. Unfortunately, April in Texas brings about certain challenges but cleanliness is at the top of our priority list. I'd like to assure you that this... More 

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