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All 9 Bedford hotels

Holiday Inn Bedford DFW Airport Area West

3.0 of 5 Hotel   |   3005 Airport Freeway, Bedford, TX 76012 (Formerly Bedford Plaza Hotel)
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Holiday Inn Bedford DFW Airport Area West
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Ranked #6 of 9 hotels in Bedford
A recent review
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111 people have reviewed this hotel

Traveler rating
    28
    22
    18
    17
    26
See reviews for
23
17
17
30
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
San Diego, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

To put this in perspective, we are not picky people; we have never checked out early from any hotel. Here's the list of what's wrong with this hotel. Upon check-in, we discovered that the elevator near our end of the hotel did not work. Additionally, no internet (they said it was down in the area --- not true --- we... More

Was this review helpful? Yes 1
Meredith R, Social Media Coordinator at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello Barbara, I have read your review and made thorough notes to pass along to our manager. I assure you that each of these issues will be properly addressed. I understand your frustrations but I am confident that if you stay with us again, you will have a better experience. We are constantly working to improve our hotel and the... More

Bedford, Texas
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed march 2014 took an hour and 15 minutes to be picked up at the airport. We chose this place based on an airport shuttle and breakfast. I found out, they only have one physical shuttle from the airport. So it runs very infrequently, every hour, and fills up. They had American Airlines dump a bunch from a flight here... More

Was this review helpful? Yes 1
Meredith R, Social Media Coordinator at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello Drnovotny, Thank you for taking the time to give us your review. We rely on honest feedback to continue to better our services for our customers. No more than two weeks before your stay the hotel was taken under new ownership and management. Since that point, we have been actively pursuing pleasing our customers, starting with purchasing two new... More

Austin
Top Contributor
54 reviews 54 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Overnight visit to welcome our new grandson into the world so convenience to the Medical Center was paramount. Nothing plush but typical Holiday Inn hospitality. Certainly not a vacation spot but seemed to have a lot of DFW travelers, with shuttle service provided.

Was this review helpful? Yes
Meredith R, Social Media Coordinator at Holiday Inn Bedford DFW Airport Area West, responded to this review

jmckphil, First off, congratulations on your new grandson! How exciting! I am glad to hear that our hotel was convenient and hospitable- just what a hotel should be during such a special time! Please know that we would love to have you at our hotel again, perhaps around the joy of another grand baby! Thanks again for taking to to... More

Spearfish, South Dakota
Senior Contributor
43 reviews 43 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I am going to tell you one thing about business, "customer service is important"! The way I was treated by the front desk person when I arrived as well as how she took care of several request during the course of the evening was amazing. Then when I was checking out in the morning and securing airport parking there and... More

Was this review helpful? Yes 1
Meredith R, Social Media Coordinator at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello forcoli, What a great review! We value your opinion and your continued loyalty so thank you for taking the time to give us feedback. You know where to find us next time you are in DFW- we'll be waiting with a smile ready to serve you in any way we can! Thanks again. More

St. George, Bermuda
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed February 25, 2014

I booked two rooms at the Holiday Inn Bedford for one night while connecting through Dallas. My criteria was based on two things: shuttle service to the airport and a reasonable rate. While the rate was reasonable at $98, I would have GLADLY paid more for a hotel that actually offered the services they claimed to provide. The shuttle seemed... More

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Dear allymark214, Thank you for taking the time to review our property. I am pleased to note your positive feedback about our clean rooms. Our hotel is very proud of its level of service, cleanliness and quality of its product. It is our regret that we failed to deliver an exemplary performance during your stay with us in particular with... More

lafayette,la
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 18, 2014

new management in last 6 months. warm welcome, very clean room, food was really prepared well. will definitely stay there again. great location. front desk polite and courteous. mgr. and staff were very nice.

Was this review helpful? Yes
Sean G, Guest Relations Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Dear silyab, Thank you for finding the time to share about your stay. Your feedback is indeed of great importance to us. We are very happy to know that you appreciated the efforts of our management in creating better accommodations and great services for our valued guests like you. Your feedback will inspire us more to strive and exceed your... More

Kerrville, Texas
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed February 18, 2014

I stayed here while visting family in DFW. I needed a central location (Wife's mom in Fort Worth and my brother in East Dallas.) We needed a place b/t the two and also convenient to the airport. Looks like we made the right choice as this property is about 5-10 minutes from DFW airport right down the freeway and also... More

Was this review helpful? Yes
Sean G, Guest Relations Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Dear Richard J, We are very delighted to hear that you had a pleasant experience following your most recent visit with us. We are committed to delivering the highest level of service to our guests- your feedback will encourage us more in striving to achieve our customers’ satisfaction. Our Hotel is always looking forward to guests’ feedback. Rest assured that... More

Julian, California
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 13, 2014

We arrived in DFW after 10 pm and looked up a hotel close to the airport since we had to leave early in the morning. We needed a hotel with shuttle service. After booking, we called Holiday Inn, but were told their shuttle service stopped running at 10 PM, so we had to take a 15 minute cab ride which... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Dear Bettie R, Thank you for your recent stay with us and leaving a review. We have sent you a private message to address your concerns further. Kind Regards, Pam G Case Manager IHGCare More

ILLINOIS
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
149 helpful votes 149 helpful votes
5 of 5 stars Reviewed February 7, 2014 via mobile

I ended up with an unexpected overnight stay in Dallas due to a cancelled flight. I got a great deal on Hotwire.com and ended up at The Holiday Inn Bedford. I was very pleased with all aspects of this hotel. Lobby: very clean, light, comfortable. Easy, friendly check in. There is a computer station with a printer for guests use.... More

Was this review helpful? Yes
Sean G, Guest Relations Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Dear bargainbetty, We are very pleased to hear that you had a great experience following your most recent visit with us. Your feedback is indeed of utmost importance to us. We are committed to serving our guests with excellent services and to increase positive customer experiences. Thank you for choosing to stay with us and we are looking forward to... More

Wichita, KS
Contributor
13 reviews 13 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed February 7, 2014

They claim to have a complimentary shuttle from 6 a.m. to 10 p.m., but beware there is only one driver and the hotel is nowhere near the airport. Expect a long wait at best, and being skipped entirely at worst if it fills up before reaching your terminal. It's very hard to reach the front desk to get any information... More

Was this review helpful? Yes 2
Sean G, Guest Relations Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Dearsrdshelly3, We apologize for your inconvenience with the shuttle service provided during your recent visit. Your comments regarding staffing and phone system will be highly regarded to ensure that there is proper communication and to avoid this issue from happening again in your next stay. We sincerely hope for another opportunity to serve you much better in your next stay.... More

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Additional Information about Holiday Inn Bedford DFW Airport Area West

Also Known As:
Holiday Inn Bedford Dfw Airport West Hotel Bedford
Holiday Inn Bedford Dfw Airport West Hotel
Super 8 Bedford
Address: 3005 Airport Freeway, Bedford, TX 76012 (Formerly Bedford Plaza Hotel)
Phone Number:
Location: United States > Texas > Bedford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 9 hotels in Bedford
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Bedford DFW Airport Area West 3*
Official Description (provided by the hotel):
The new Holiday Inn Hotel Bedford DFW Airport Area is located five miles from DFW Airport and provides complimentary shuttle service from 6am - 10pm 7 days a week to and from DFW Airport. We also shuttle guests within a five mile radius from the hotel to the local restaurants, shopping and other attractions. We have a full service restaurant, Blue Bonnet Bistro, that currently serves chef prepared breakfast and dinner. Our Gusher's Bar and Patio serves appetizers and cocktails. The hotel is centrally located between Dallas and Ft. Worth, on TX 183/Airport Freeway, connecting the two cities. American Airlines Conference Center is less than 2 miles away from the hotel. All guestrooms have coffee makers, irons and ironing boards, hair dryers, alarm clock/radio and complimentary high speed wired and wireless Internet access and outdoor swimming pool. Meeting space totals over 5,000sq. ft. The hotel has health facilities on property, 24 hour fitness, as well as nearby. The Holiday Inn Hotel Bedford DFW Airport Area is convenient to local shopping malls and restaurants within 5 miles. Easy access to Irving, Grand Prairie, Hurst, Euless, Bedford, North Richland Hills, Colleyville, Wautauga, Richland Hills and Las Colinas. Local area attractions include: Grapevine Mills Outlet Mall, Cowboy Stadium, Texas Motor Speedway, Six Flags, Stockyards of Fort Worth, Bass Hall, Ameriquest Field, Bass Pro Shops Outdoor World, Lone Star Park (horse racing in Grand Prairie), the Fort Worth Zoo, American Airlines Center, the West End and Sundance Square. For the business traveler, we are close to American Airlines Training Center, General Motors Flight Safety, Simuflite, Bell Helicopter ADP and Harris Methodist/HEB Hospital. We look forward to welcoming you at the brand new Holiday Inn Hotel Bedford DFW Area. ... more   less 
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