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All 9 Bedford hotels

Holiday Inn Bedford DFW Airport Area West

3.0 of 5 Hotel   |   3005 Airport Freeway, Bedford, TX 76012 (Formerly Bedford Plaza Hotel)
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Holiday Inn Bedford DFW Airport Area West
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Ranked #5 of 9 Hotels in Bedford
A recent review
5 of 5 stars reviewed yesterday
Marc V Houston, Texas
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71 reviews from our community

Traveler rating
    27
    19
    11
    9
    5
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5
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34
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
1 review
5 of 5 stars Reviewed yesterday NEW

Stayed two nights for a company meeting. Clean room. Updated finishes. Well maintained. Friendly staff. Meeting rooms were tended to frequently. Easy access from DFW. Nice pool area even though I did not use it - too cold at the time.

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Daytona Beach, Florida
Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Arrived around 1pm, told no early check in, sit and wait for 2 hours. No effort to see if a room was ready. Around 215pm a new customer walks in and is checked in right away! I inquired about the 3pm check in rule and was allowed to check in. The lady that checked me in was very nice, but... More 

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YourGenManager, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello Gus33, I have read your review and take your feedback seriously. I would like to encourage you to reach out to me personally, so I can gather details to address the situation internally. Meanwhile, please know that we were fully booked for multiple nights this week because of bad weather in the Northeast, so fulfilling early check-in requests was... More 

Travelers are raving about these Bedford hotels

Reno, Nevada
1 review
4 of 5 stars Reviewed 1 week ago NEW

I stayed at the Holiday Inn back in December and was very surprised. I was greeted at checking by Chris and Jennifer (manager). Both acted like I was a long lost relative and were thrilled to see me again. I've never seen that before and it made my day! The restaurant was good but the best was when the Chef... More 

Was this review helpful? Yes
YourGenManager, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello Jo, I am thrilled to hear that we have earned your return business and am grateful you took the time to write a review of our hotel. I will make sure to pass your compliments on to Chris, Jennifer and Chef Bo, as I am sure they will be glad to hear them. Best wishes until the next time... More 

Detroit, Michigan
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Upon checking in I took a look in the bath tub -- and the leftovers from a slow drain made a very poor first impression. The slow drain syndrome carried over to the sink. There was a dark skid mark on the carpet outside the bathroom door -- I did not want to look to closely. We were lucky to... More 

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YourGenManager, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello red192, Thank you for taking the time to write a review. I am grateful for your feedback about the slow drain issue in your room, and I will make sure we address the issue right away. Meanwhile, I am happy to hear that you experienced excellent customer service in our bar. I hope you will take us into consideration... More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

This is a great hotel (recently renovated) with a nice location in the metroplex. I visited it for few meetings. The lobby is really nice with good amenities. The bar area and the food at the restaurant was fantastic. Overall great experience.

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YourGenManager, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello AT4200, Thank you for taking the time to write a nice review of our hotel. I'm glad to hear you enjoyed your stay, and I am grateful for your compliments. We work hard to please our guests, so it is nice to know when we're doing a good job. I hope we will have the opportunity to serve you... More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Attended a holiday party at the hotel and also stayed the night. Had a very pleasant experience; atmosphere was great and hotel is well cared for. The bar and restaurant were relaxing and the furnishings were updated and comfortable.

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YourGenManager, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello Shelly, We love to host holiday parties and it's always nice to hear when guests enjoy their experience. We are constantly working to improve our property, so I'm glad to hear that our hotel exceeded your expectations. I hope we have the opportunity to serve you again soon. Sincerely, Mike Owen General Manager More 

Toronto, Canada
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stay here for work and honestly it's one of the cleanest hotels we stay in for the star rating. The service most of all is what makes staying here so pleasurable- from the prompt pick up to check in, this southern hospitality isn't to be missed. The bar staff, waitresses and chef go out of there way to wish... More 

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YourGenManager, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello Kez_tiva1, Thank you for writing an awesome review of our hotel. I am glad to hear that you had a great experience and that our staff went the extra mile to serve you during your stay. We work hard to please our guests, and it is nice to know when we're doing a good job; I'm sure our staff... More 

Huddersfield, United Kingdom
Top Contributor
54 reviews 54 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I suspect that most people staying at. This hotel are business travellers, and you would think that the first objective of the hotel would therefore be to ensure that the business traveller is well catered for. Sadly it fails in this respect. The location is great, certainly for me. My organisation has an office less than 600 feet away from... More 

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YourGenManager, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello Nicked2101, Thank you for writing a thorough review of your stay at our hotel. I appreciate that you pointed out so many positive things about our hotel, and I am grateful that you pointed out the negative, as well, so we can address them immediately. I am happy to inform you that we are in the process of purchasing... More 

Macomb, Michigan
Top Contributor
84 reviews 84 reviews
19 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The staff was super friendly and check in went very quickly. The room was not so great though. The carpet had several stains and the refridgerator was rather noisy. The coffee pot was in the bathroom. Yuck! Who puts a coffee pot in the bathroom? The counter top in the bathroom was super small too and the tub facut was... More 

Was this review helpful? Yes
YourGenManager, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello Doug, Thank you for choosing to stay at our hotel and for taking the time to write an honest review. I take your feedback seriously and have made notes about what I need to address with the staff in order to improve our quality of service. We are constantly looking for ways to improve and update our hotel, so... More 

Seattle, Washington
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This is our crew layover hotel. I would say the rooms are decent, however there were several issues with my room. The heating unit did not work properly, I would go from freezing to overheated all night. The bathtub wouldn't drain causing me to stand in filthy water. Worse though is the customer service from the front desk staff. I... More 

Was this review helpful? Yes
YourGenManager, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello West5er, Thank you for taking the time to provide feedback about your recent stay. I have read through your review and understand why you were so frustrated. Please know that I have taken notes about all of the things I need to address with the staff in order to provide a better experience for our future guests. I'd like... More 

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Additional Information about Holiday Inn Bedford DFW Airport Area West

Address: 3005 Airport Freeway, Bedford, TX 76012 (Formerly Bedford Plaza Hotel)
Phone Number:
Location: United States > Texas > Bedford
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Bedford DFW Airport Area West 3*
Number of rooms: 243
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Also Known As:
Holiday Inn Bedford Dfw Airport West Hotel Bedford
Super 8 Bedford

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