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Holiday Inn Bedford DFW Airport Area West

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3005 Airport Freeway, Bedford, TX 76012 (Formerly Bedford Plaza Hotel)
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1 room 1 guest
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Holiday Inn Bedford DFW Airport Area West
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114 Reviews from our TripAdvisor Community

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Traveler rating
    43
    31
    18
    14
    8
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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English first
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    (114)
  • Mar-May only
    (30)
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    (36)
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    (22)
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    (26)
All months
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for our conference. The staff was very friendly and helpful, they let me check in early. I did have a few maintence issues. Beautiful lobby, just needs a few more updates in the rooms, but I would stay here again. About 20 minutes from Cowboy stadium and 20 minutes from Dallas Love airport.

Was this review helpful? Yes
YourGenManager, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello Advokelly, Thank you for taking the time to write a review. I'm glad to hear that you enjoyed your time at our hotel and that our staff was able to help you and make you feel welcome. Even though you experienced a few issues, it sounds like you were still satisfied with your stay. Please keep us in mind... More 

Sacramento, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I had a great experience with the hotels shuttle drivers! I arrived at the hotel after their restaurant had closed for the evening. The front desk arranged for Eric to drive me to a local restaurant (they will drive you within five miles of the hotel). Ishmael picked me up after dinner within two minutes of my calling the hotel.... More 

Was this review helpful? Yes
YourGenManager, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello P K, Thank you for the compliments about our shuttle drivers; they will be honored to hear them! I know traveling can be stressful, so I'm glad we could make things go as smooth as possible for you. We'd be honored to host you again, so keep us in mind the next time you're in town. Sincerely, Mike Owen... More 

Little Rock, Arkansas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I stayed at the hotel for over a month on business. The hotel itself was a great place to stay, but the best part by far are the employees. They took such good care of all the people in my group. Up at the front desk Michelle and Jordan are probably the nicest and most helpful hotel staff I've ever... More 

Was this review helpful? Yes
YourGenManager, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello LeMay29, 5 stars! Thank you for your kind words- I'll make sure to pass them along to our staff. We work hard to please our guests, so I'm glad to hear that you enjoyed your stay. I'm sure it was a long month away from home, but hopefully we made your stay comfortable. Best wishes until the next time... More 

Fort Wayne, Indiana
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

Front desk does not answer the phone--especially at night. Do not stay here if you are on a timetable. Wake up calls are often missed. Although staff is friendly, restaurant service is also very slow.

Was this review helpful? Yes
YourGenManager, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello Y0ug0tMail, Thank you for choosing to stay at our hotel and for taking the time to write a review. We value your feedback, and I will address the issues you encountered with our front desk staff right away. I'd be grateful if you gave us another chance to earn your loyalty, so please keep us in mind the next... More 

Huntsville, Alabama
Level Contributor
154 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed July 18, 2015

When my flight was cancelled, AA put me up in this property. It was close to the hotel, clean, good internet, operates 24 hours. They had no problem providing me a shuttle back to the airport at 3:30 in the morning. I would give the service 5-stars except for the fact that they failed to wake me up when requested.

Was this review helpful? Yes
YourGenManager, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello Secondtimothy, Thank you for taking the time to write a review. I'm glad to hear that, despite the failed wake-up call, you were pleased with your last-minute stay. I know travel delays are frustrating, so we try to provide the best hotel service possible to ease the stress. Please keep us in mind the next time you're traveling through... More 

Orlando, Florida
1 review
5 of 5 stars Reviewed July 16, 2015

They take you anywhere up to 5 miles in thier shuttle which is available 24/7. Bell Captain David Brown does an awesome job keeping this running and waiting times to a minimum. All the front desk staff is very pleasant specially Michelle. All staff is super cool and very helpful.

Was this review helpful? Yes
YourGenManager, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello Bsanti1, 5 stars! Thank you for the awesome review. I'm glad to hear that David and Michelle's customer service exceeded your expectations; I will make sure to pass your compliments on to them. We appreciate your business and hope you'll keep us in mind the next time you travel through DFW. Sincerely, Mike Owen General Manager More 

Winnipeg, Canada
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed July 11, 2015

This is a very nice hotel but the people make it amazing. The hotel itself is a little tired but they are working to renovate it and the renovations are definitely good. The updated rooms are very nice and with a mini fridge and a microwave are ideal for business travelers staying a few days. The location is great with... More 

Was this review helpful? Yes
YourGenManager, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello Sinnagirl, Thank you for your thoughtful review. I appreciate you taking the time to point out our comfortable rooms, our mini fridges and microwaves, our shuttle service and fitness center. Meanwhile, I appreciate your feedback about our restaurant and will use it to improve in the future. Thanks for staying with us; we're grateful for your business. Sincerely, Mike... More 

Keller, Texas
1 review
5 of 5 stars Reviewed July 10, 2015

Totally excellent. Friendliest staff ever. Amazing!!! We traveled by car across country and had a very stress week but these people let us know that we are welcome here!!!!!!! If you are ever here I'm Bedford TX, you will be happy that you stayed here. Pet friendly, clean, professional . I can't say enough about how nice, ready to help,... More 

Was this review helpful? Yes
YourGenManager, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello Pam, 5 stars! Thank you for taking the time to write a kind review. It sounds like you had a great stay at our hotel, and I'm happy to hear that our staff exceeded your expectations. I hope we'll have the opportunity to serve you again in the future, so please keep us in mind the next time you... More 

Yankton, South Dakota
Level Contributor
61 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed July 10, 2015

this is a tired hotel. i really think they need to do some updating improvements. the staff is great and the room rates are low, but otherwise the hotel is pretty blah. i did notice this last time i stayed there, that they were doing some improvements so hopefully things will get better.

Was this review helpful? Yes
YourGenManager, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello Bigtwagner, Thank you for taking the time to write a review. I appreciate your honesty and will use it to improve in the future. We are constantly working on updates around the hotel, including our newly installed high-speed WiFi system that replaced our old, slower system. If you choose to say with us again, I'm confident that you'll notice... More 

Spokane, Washington, United States
Level Contributor
86 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed July 9, 2015

This is a very nice Holiday Inn, I find myself staying at Holiday Inn Express more often, but occasionally I get a great deal on priceline at the regular ones. We got there to check in and they had a issue with their rook key programming machine so check took us a little longer than expected, but this was out... More 

Was this review helpful? Yes
YourGenManager, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello Josh, Thank you for taking the time to write a detailed and honest review about your stay at our hotel. I'm glad to hear that you were pleased with your room and that our customer service exceeded your expectations. However, I understand your frustrations with your breakfast experience, and I've taken detailed notes to discuss with the chef. Please... More 

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