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All 9 Bedford hotels

Holiday Inn Bedford DFW Airport Area West

3.0 of 5 Hotel   |   3005 Airport Freeway, Bedford, TX 76012 (Formerly Bedford Plaza Hotel)
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Ranked #5 of 9 Hotels in Bedford
A recent review
5 of 5 stars reviewed 1 week ago
Chris B Dallas, Texas
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78 reviews from our community

Traveler rating
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    11
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    6
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dallas, Texas
1 review
5 of 5 stars Reviewed 1 week ago

We were stranded in Dallas by weather (trying to get to Cincinnati for a funeral) and moved our reservation from Cincinnati to this hotel w ease. Dave B. and the staff here were extremely pleasant. They shuttled us in from the airport and even offered complimentary shuttle service within a five mile radius so we could get necessities (luggage went... More 

Was this review helpful? Yes
YourGenManager, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello Chris, First off, I am so sorry for your loss. I know how frustrating bad weather travel delays can be, especially when you're trying to get to an important event, but I'm glad we were there for you in your time of need. I will make sure to pass on your compliments to the staff; I'm sure they'll be... More 

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Not a bad holiday inn. Near a lot of food away from the crazy downtown area. Elevator is a bit slow but all else is good. The waitress for breakfast was good and the best 4 value breakfast was tasty. The heater functioned well and plenty of tv channels to watch.

Was this review helpful? Yes
YourGenManager, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello Mysterytravelin, Thank you for staying at our hotel and for taking the time to write a review. I appreciate your feedback and will keep it in mind as we look for new ways to improve our hotel. Hopefully, we'll have the opportunity to serve you again the next time you are in town. Sincerely, Mike Owen General Manager More 

Burleson, Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Upon checking in, two different clerks swiped my credit card saying the first one didn't register! (I will be checking my credit card statement for a duplicate charge.) This is an old hotel. The fitness room was not open at 6:30 A.M. on a Wednesday, no coffee in the lobby at 6:30 A.M. but you could buy a cup of... More 

Was this review helpful? Yes
YourGenManager, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello Judy, I have read through your review and completely understand your frustration. I would like to make things right, so please contact me directly at Mike.Owen@BoxerResorts.com. I look forward to speaking with you. Sincerely, Mike Owen General Manager More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed for an extended period and the staff at this property did their best to make us feel at home. Carmen is a warm, friendly waitress who made sure we were happy with our meals. Gabriel and Rinaldo were courteous and safe drivers. Chris and Lucy operate an exceptional front desk. Especially when there were complications which arose from... More 

Was this review helpful? Yes 1
YourGenManager, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello Randy, Thank you for taking the time to write a kind review. I will make sure to pass your compliments on to our staff; I'm sure they'll be grateful to hear them. Meanwhile, I would like to sincerely thank you for what I consider to be the best compliment possible: "home away from home." I know extended periods of... More 

Normal, Illinois
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at the Holiday Inn in Bedford from 1/29 - 2/5 and it was a very nice hotel. I heard it had been recently renovated and you'd never know if from the looks. It's very updated and well kept. The full service restaurant and bar next to the lobby was awesome to have, but it was a little pricey... More 

Was this review helpful? Yes 1
YourGenManager, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello Andy, Thank you for the awesome 5 star review! I appreciate the time you took to write such a thorough review, and I am glad to hear that you enjoyed your stay at our hotel. I am grateful for all of your feedback; we work hard to please our guests so it is nice to know when we're doing... More 

New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This property's greatest asset is it's employees. Chris, Cassandra, David B at the front desk were extremly courteous and friendly. They were always ready to greet you with a smile and offered assistance at every turn. Even arranged a shuttle to take me to the mall and pick me up. Edgar the shuttle driver is so pleasant, kind and helpful.... More 

Was this review helpful? Yes 1
YourGenManager, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello Gloria, Five stars! Thank you for your awesome review. I am glad to hear that you had an excellent customer service experience, and that we were able to make your trip pleasant. I will make sure to pass your compliments along to the staff; I'm sure they will be grateful to hear that their hard work is noticed and... More 

Brooklin, Canada
Contributor
16 reviews 16 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stay at this hotel for work. The staff are great! The restaurant is pretty decent and has a nice ambience. While not ideally located, the shuttle will take you to many different restaurants in the area. The beds are comfortable, but the washrooms could use a little updating.

Was this review helpful? Yes 1
YourGenManager, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello Sheny, Thank you for taking the time to write a review. I am grateful for your feedback and glad to hear that you enjoyed your stay. Our staff knows traveling from work can be stressful, so we try our best to provide a welcoming, relaxing environment for all of our guests when they walk in the door. I hope... More 

Houston, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Stayed two nights for a company meeting. Clean room. Updated finishes. Well maintained. Friendly staff. Meeting rooms were tended to frequently. Easy access from DFW. Nice pool area even though I did not use it - too cold at the time.

Was this review helpful? Yes 1
YourGenManager, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello Marc, Thank you for your five star review! I am glad to hear that you enjoyed your time at our hotel, and I hope we will have the opportunity to serve you again in the future. I know business travel can be grueling so we do our best to provide a little oasis for our busy guests. Again, thank... More 

Daytona Beach, Florida
Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Arrived around 1pm, told no early check in, sit and wait for 2 hours. No effort to see if a room was ready. Around 215pm a new customer walks in and is checked in right away! I inquired about the 3pm check in rule and was allowed to check in. The lady that checked me in was very nice, but... More 

Was this review helpful? Yes
YourGenManager, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello Gus33, I have read your review and take your feedback seriously. I would like to encourage you to reach out to me personally, so I can gather details to address the situation internally. Meanwhile, please know that we were fully booked for multiple nights this week because of bad weather in the Northeast, so fulfilling early check-in requests was... More 

Reno, Nevada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 24, 2015

I stayed at the Holiday Inn back in December and was very surprised. I was greeted at checking by Chris and Jennifer (manager). Both acted like I was a long lost relative and were thrilled to see me again. I've never seen that before and it made my day! The restaurant was good but the best was when the Chef... More 

Was this review helpful? Yes 1
YourGenManager, Manager at Holiday Inn Bedford DFW Airport Area West, responded to this review

Hello Jo, I am thrilled to hear that we have earned your return business and am grateful you took the time to write a review of our hotel. I will make sure to pass your compliments on to Chris, Jennifer and Chef Bo, as I am sure they will be glad to hear them. Best wishes until the next time... More 

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Additional Information about Holiday Inn Bedford DFW Airport Area West

Address: 3005 Airport Freeway, Bedford, TX 76012 (Formerly Bedford Plaza Hotel)
Phone Number:
Location: United States > Texas > Bedford
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Bedford DFW Airport Area West 3*
Number of rooms: 243
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Also Known As:
Holiday Inn Bedford Dfw Airport West Hotel Bedford
Super 8 Bedford

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