My wife and I, stranded in TX due to American Airlines delays, were put up at this property by the airline. The room that was assigned to us smelled very strongly of mold. The bed skirts were covered in a thick black mold. The rug and ceiling also had mold and stains. Both dbl beds were broken and leaning to... more

American Airlines delayed our flight to Santiago until the next morning and "treated" us to a night at the Hotel Dreadford. The fact that the hotel could accommodate 150 passengers at a moment's notice tells you right away this is not a popular spot. We waited 45 minutes for the shuttle to arrive at DFW. Upon arrival there was some... more

No longer a Holiday Inn, now the non-chain Bedford Plaza. Stayed here 1 night last week along with about 20 others who missed their American Airlines flight due to weather delays (the airline made reservations and provided vouchers). Although we all arrived late and cranky, the staff were welcoming and efficient and this put everyone at ease. Lobby, halls, and... more

I stayed in this place for 1 month. after two weeks my laundry got lost. It took me several days that the staff at the front desk called the laundry service because there were always other people working and nobody told the other one about the loss. After two weeks there was still no result nor reimbursement. I wrote several... more

Their new name is the Bedford Plaza Hotel at 3005 Airport Parkway. I will NEVER stay there again. Here is why: My corporate profile specifies a room away from the elevator and ice machine, and with a refrigerator. When I checked in, I was right next to them. and no fridge! I was too tired after a long day of... more

My flight landed at 8:10pm I called the hotel at 8:20pm,for the "free" van. I was instructed it would take 20 minutes. 11/2 hours later it finally appeared. I had to call 5 times only to be treated rudely by the staff. They told me alot of guests arrived and the van only holds 11 people. The hotel is 20... more

We stayed at this supposed hotel in November both before and after our trip to Jamaica. We decided to leave our vehicle at the hotel while we were out of the country, and we took the hotel shuttle to and from the airport. While we were gone, our vehicle was stolen. Worse yet, when we realized that our vehicle was... more