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Homewood Suites Ft. Worth/Bedford

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2401 Airport Freeway, Bedford, TX 76021
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Homewood Suites Ft. Worth\/Bedford
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225 Reviews from our TripAdvisor Community

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Midland, Texas
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed 1 week ago via mobile

Probably the worst stay we've ever had. Our stay was last March. AC didn't work properly. Sent someone to fix it multiple times unsuccessfully. The desk staff was rude and unhelpful. Didn't want to give us a new room but finally did. Moved everything to the new room. Pulled back the covers and the sheets had not been changed. There... More 

Helpful?
Thank Jennifer V
Michelle F, Director of Sales at Homewood Suites Ft. Worth/Bedford, responded to this review

We are sorry we were not able to provide you with a better quality of service. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a great stay. Thank... More 

Bedford, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Everything was great except that the hotel is right on a busy road and our room was very loud all through the night. The only other complaint I had is that the staff failed to make us aware when mail or packages arrived for us while we were there, and had I not checked on the day we checked out... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Robert S
Michelle F, Director of Sales at Homewood Suites Ft. Worth/Bedford, responded to this review

Hello and thank you for taking the time in providing feedback. We are sorry that you had an unpleasant stay. I am hoping you informed the front desk of the noise so as to move you to the back of the hotel. We find that guests are pleased in the back as there is limited noise. We hope you will... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Everything is as usual with a Hilton property, excellent service, cleanliness, etc...except for the internet. In this age of fast internet I've never seen such a metered internet. They have limited the bandwidth so much I was getting over 2500 millisec ping test which is unheard of. If you want to attract business people which is your bread and butter... More 

Helpful?
Thank Carl E
Michelle F, Director of Sales at Homewood Suites Ft. Worth/Bedford, responded to this review

Thank you for your review of your recent stay with us; your comments are appreciated. I apologize that the internet access was of concern as we have never had a major issue or concern previously. We do offer an upgrade in speed for a small fee and hope you brought this issue to our front desk's attention? We have contacted... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

My family and I enjoyed our 7 days/6 nights stay in a 2 bedroom suite. Room amenities were great. Bed and bathroms were a nice size. Privacy was readily available. Fitness center only had two pieces of machinery, but there was never a wait. Complimentary breakfast and manager's weekday receptions was also nice and helps if you want to stick... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank daphnec2016
Houston, United States
Level Contributor
6 reviews
6 hotel reviews
5 of 5 stars Reviewed 5 weeks ago

We had reserved a room with 2 beds but were upgraded to a suite with a fireplace which was wonderful as it gave us more room. It had a small kitchen with a sink, full size refrigerator, microwave, coffee maker etc. The suite was also very clean which is so important to us! We could here the people upstairs in... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank James S
Park City
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed January 2, 2016

We made reservations in October for a visit to celebrate our grandson's birthday between Christmas and New Years. When we arrived at 4:15PM, we were informed they had overbooked and given our 2br 2ba suite away. They offered no assistance in locating another suitable room or location. From the parking lot, we started calling other local hotels and found the... More 

Helpful?
Thank Terrence F
Michelle F, Director of Sales at Homewood Suites Ft. Worth/Bedford, responded to this review

Dear Valued Guest, We are sorry we were not able to provide you with a better quality of service. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a... More 

Vinton, LA, United States
1 review
5 of 5 stars Reviewed January 2, 2016

It felt like a ton of room. Our 3 generation family of 6 had plenty room. Two beds with tv in their own space. Living room with couch opening into bed with its own tv. Shower with toilet had a door, and sink with counter separate. No problem getting everyone ready in time for the free breakfast before departing for... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Janet T
Michelle F, Director of Sales at Homewood Suites Ft. Worth/Bedford, responded to this review

I am happy to hear that our large 3 room suite was able to accommodate you and your family. They are very roomy with each separate room that has it's own restroom. We are excited to be able to offer this suite to our guests. We look forward to hosting you again soon. More 

Houston, United States
1 review
5 of 5 stars Reviewed December 31, 2015

Warm welcoming clean hotel with a very nice staff and an awesome complimentary breakfast with lots of both hot and cold items to choose from. Pool and hot tub area were very nice too. We'll be staying again next time we visit Bedford.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Jessica W
Michelle F, Director of Sales at Homewood Suites Ft. Worth/Bedford, responded to this review

Thank you for taking the time in posting your comments. I am happy to hear your stay went well with us as we pride ourselves in providing excellent customer service. We look forward to hosting you again soon. Happy New Years! More 

Pasadena, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 21, 2015

This is a beautiful property and the Staff is 100% Amazing! I only stay at Hilton Properties and this is ranked at the top!! The 2 bedroom suites and HUGE and both bedrooms have a massive On-Suite in each room. Pillows are Perfect and Beds are comfy!!

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank robertbS4002IB
Michelle F, Director of Sales at Homewood Suites Ft. Worth/Bedford, responded to this review

Hello and thank you for taking the time in telling us about your stay. We are excited to offer our roomy 2 bedroom suite, to which is the only option in this area. We look forward to hosting you again soon! More 

United States
1 review
3 of 5 stars Reviewed November 18, 2015

We were woke constantly with clanging pipes. If it weren't for that, we would have had a great experience. Sleep deprived, cranky, miserable experience. It was hard to tell where the noise was coming from. I think management should sleep in this room all night to determine the source of the noise.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Becky C
Michelle F, Director of Sales at Homewood Suites Ft. Worth/Bedford, responded to this review

Thank you for your input. I am sorry to hear you didn't have a pleasant stay. I am hoping you notified the front desk in order for us to try and make it right. We strive in providing the best customer service possible and hope you will try us again soon. More 

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