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Extended Stay America - Dallas - Bedford

2.5 of 5
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1908 Forest Ridge Dr, Bedford, TX 76021 (Formerly Extended Stay Deluxe)
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Extended Stay America - Dallas - Bedford
Best prices for: 1 room 1 guest
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Ranked #8 of 9 Hotels in Bedford
A recent review
5 of 5 stars Reviewed February 16, 2015
Castle C
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40 reviews from our community

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    11
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Jensen Beach, United States
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Absolutely could not believe what I saw. The kitchen floor was sticky, the bathroom sink was falling off, (see photos), the refrigerator contained someone else's ice tea, and the recliner had holes in it. The hall carpet was rippled with wear and needed to be stretched. It was so bad that we checked out no more than 10 minutes after... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dallas - Bedford, responded to this review

Thank you for providing us with details about your stay. The issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am working with our staff to ensure that bathroom sink, furniture, and kitchen issues are being fixed and do not happen again in the future. We continually work to improve our... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 16, 2015 via mobile

This place is awesome!The front desk clerk Chasity was awesome I called ahead of time to ask him they in fact had the room open that was on Expedia which is how i booked my stay, she said yes there was one left and held it for me! I have had a problem twice with a girl named Denise on... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dallas - Bedford, responded to this review

Thank you so much for sharing your experience with us. Please accept our apologies that our staff was not as welcoming as expected. Still, we are pleased to know that we were able to make your experience with us a positive one. It’s great to hear that you enjoyed our fully equipped kitchens, clean and comfortable rooms, and our flat... More 

Fort Worth, Texas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed December 9, 2014

This hotel used to be a great place to stay.....On my last visit there, almost everything was bad. Reservation was screwed up, and I was greeted by a rude, surly front desk clerk (and it was NOT just a case of her having a bad day, it's her usual disposition). The room was FILTHY, a bed that sagged so badly... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dallas - Bedford, responded to this review

I appreciate you bringing your experience to our attention. It upsets me to hear that your room was not up to standard and that there a mix up in your reservation. I am sorry for your experience. Your comments were reviewed by the team, and we will have additional coaching for our housekeeping team to look for the issues you... More 

Travelers are raving about these Bedford hotels

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 3, 2014

Extended stay of America was a wonderful place to stay and the customer service was amazing ( Chasity at front desk) very nice and helpful! Everything was clean and felt lIke I was at home...minus all the noise lol! Great place!

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Dallas - Bedford, responded to this review

Thank you for your wonderful review of our property. I am glad to read that you were pleased with our customer service and clean rooms. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

Dallas, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 6, 2014

The first impression of the hotel when entering is already signalling, whats coming up. When I checked my bath room the first time, the toilet and also the bath were not cleaned and those had groce spots and hair on the surface. Also the lavatory was dirty and had rests of the tooth paste of the before room owne in... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Dallas - Bedford, responded to this review

Thank you for taking the time to post a review of your stay. I am glad to hear that you were pleased with the service provided by our staff during your visit. Still, I am very sorry that you encountered cleanliness issues at our hotel. I will be meeting with our housekeeping team to review our cleaning standards and procedures... More 

Georgetown, Texas
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 4, 2014

It was a very bad experience. I should have left when I saw the room but I had already reserved it and tried to make the best of it. It took ten minutes for the attendant to arrive to check me in. The couch and carpet were stained. The smell of people smoking cigarettes on my floor was overwhelming despite... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Dallas - Bedford, responded to this review

I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that there were cleanliness issues with your room, especially the carpet and couch, and that you were unhappy being placed so close to the smoking part of the floor. To uphold our company's high... More 

Shreveport, Louisiana
Contributor
13 reviews 13 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed August 27, 2014

my time in big d was all work very little play this place was economical ,,that's about it,,,,,the trash realy piles up on the weekends here as a extened stay joint it is below par for the catagory,,studio 6 is much better surpisingly (they were full up when I was in town) ,,the beds truly suck here they are wore... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Dallas - Bedford, responded to this review

Thank you for the feedback about your stay at our hotel. We appreciate the kind comments about the friendliness of our staff; however, we are disappointed to hear about the quality of housekeeping that you received. We will review your comments with our housekeeping staff to ensure we are thoroughly cleaning each room on the scheduled day. We will also... More 

Hallsville, Texas
2 reviews
1 of 5 stars Reviewed August 23, 2014

Paid for a room with kitchenette. Was told that it was ready to use. Not the case. Nothing at all. You can put a deposit down to lease the things you need. Even coffee pot for room was not included. Halls stunk so bad. Smelled like wet dog.Went to ask for fresh towels because no housekeeping was done today. Was... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dallas - Bedford, responded to this review

Thank you for telling us about your experience. We are very sorry to hear that our customizable kitchen packs and housekeeping policies were not explained to you at check-in. We store our kitchenware in a sterile environment and deliver the items to our guest's room at no additional charge. We also include housekeeping services once a week for our guests... More 

Irvine, California
Contributor
15 reviews 15 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 6, 2014

When I called everything seemed fine, she was nice. She informed me that the deluxe room comes with coffee maker, dishes and utensils. When we arrived we had to announce hello to an empty office as the previous guests check in paperwork was still sitting on the counter. So check in with Duncan went fairly well..... we get to the... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Dallas - Bedford, responded to this review

Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so we are disappointed to hear that you were not informed of the new dish comfort packs during check-in and that your bathroom's cleanliness did not meet your expectations. We have discussed your comments with our staff; and we... More 

Lima, Peru
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 27, 2014

I really enjoyed my stay here (the facilities are surprisingly nice as the rooms have their own kitchen and fridge -even a microwave oven- for an extended stay). I was reffered to the hotel by a common reference after looking for a hotel -most of the area hotels were full- and so I was told about this. When I called,... More 

Was this review helpful? Yes 1
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