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Comfort Suites Baytown

2.5 of 5
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7209 Garth Rd, Baytown, TX 77521
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Comfort Suites Baytown
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Ranked #13 of 22 Hotels in Baytown
A recent review
3 of 5 stars Reviewed March 22, 2015
Pamela F Beaumont, Texas
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38 reviews from our community

Traveler rating
    16
    11
    4
    2
    5
See reviews for
6
7
6
10
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Beaumont, Texas
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 22, 2015

Front desk clerks are not trained well. No customer skills, not friendly and rude. Juice machine was broken. Had request for supplies to be replenished in restroom. Had safe in room for a charge. Loud toilet.

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ComfortSuitesBaytown, Owner at Comfort Suites Baytown, responded to this review

Dear Pamela F. I would like to apologize for the inconveniences you have experienced at our hotel, I have spoken with the front desk staff about how important customer service is. The tech for our jucie machine has already been by to fix our jucie machine. I am truly sorry we were unable to exceed your expectations and I hope... More 

Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed March 14, 2015

The staff at this hotel were very friendly and the rooms were spacious. The only issue we had was with the sofa bed. It had a horrible smell, but the issue was fixed once reported. Recommended for families and pet owners. A lot of restaurants and a mall nearby.

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ComfortSuitesBaytown, Owner at Comfort Suites Baytown, responded to this review

Dear Erik, Thank you for taking the time to leave such a good review about our hotel and our staff, we always appreciate that our guests lets us know how we are doing. I do however apologize about the sofa bed, I would like to inform you that we are currently changing out our sofa beds. At this moment we... More 

Springfield, Missouri
Top Contributor
92 reviews 92 reviews
22 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed January 31, 2015

limited rooms available in the area so stayed at Comfort Suites. it was very nice - fresh paint, new carpet being put down and my room, and all areas of the motel that I saw were spotless - excellent cleaning job. breakfast was great and staff were very pleasant and helpful. I don't care for the bathroom set up with... More 

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ComfortSuitesBaytown, Manager at Comfort Suites Baytown, responded to this review

Dear Chuck73, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking... More 

Saint Cloud, Florida
1 review
3 of 5 stars Reviewed January 14, 2015

Quiet and peaceful stay especially for a busy area. My only complain was the bathroom could have used a good cleaning especially the tub. Needs a good scrub. Could use updating rooms not the prettiest

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ComfortSuitesBaytown, Manager at Comfort Suites Baytown, responded to this review

Dear Lesley J Thank you for taking the time to leave us a review however I am sorry that we were unable to exceed your expectations. I am glad your stay was quiet and peaceful and I am truly sorry for the inconvenience of the bath tub, I would like to assure you I am looking in to the situation... More 

Valdosta, Georgia
1 review
5 of 5 stars Reviewed October 29, 2014

We like to travel mainly taking road trips. We decided to stop on our way from Georgia to San Antonio. Comfort Suites Baytown was the location. After a long drive we pulled in to great service, everyone was so helpful during check in and it was smooth sailing after that. Our Room had this massive deep soak hot tub in... More 

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ComfortSuitesBaytown, Manager at Comfort Suites Baytown, responded to this review

Dear Lindsey, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking... More 

1 review
5 of 5 stars Reviewed October 29, 2014

Visited family in the area, stayed at the comfort and got a 2 bed suite. My kids were excited when we checked in. When we got to the room the kids three themselves on the bed, and let me tell you, they are so comfortable. The room was soo clean. When we woke in the morning we had breakfast and... More 

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ComfortSuitesBaytown, Manager at Comfort Suites Baytown, responded to this review

Dear Angel, My staff and I are glad you and your family enjoyed your stay with us. We would like to thank you for taking the time to leave such a great review. We hope you choose to stay with us again next time you are in the area. Thank you Manisha Gandhi Comfort Suites 281-421-9764 More 

Baytown, Texas
1 review
5 of 5 stars Reviewed October 22, 2014

Right away, I was pleased on how friendly and helpful the staff were. My trip was unplanned, so I didn't know the area very well but I was so grateful that there were nearby restaurants and stores within walking distance. The suite was very comfortable and spacious and the housekeeping was really nice having my room ready when I got... More 

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ComfortSuitesBaytown, Manager at Comfort Suites Baytown, responded to this review

Dear Andrea R, Thank you so much for taking the time to complete our online survey regarding your recent stay at our hotel. My staff and I are glad you have enjoyed your stay with us and we would like to assure you that your feedback is very important to us & we will use this information to do everything... More 

Freeport, Illinois
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 21, 2014

We were very impressed with our king suite at this hotel. We were greeted with a smile by the front desk clerk the moment we walked through the door. We stayed for 4 days and the friendliness was definitely not a fluke. The room was large and very comfortable. As well, it was kept very clean. We most definitely would... More 

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ComfortSuitesBaytown, Manager at Comfort Suites Baytown, responded to this review

Dear Julie F, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We are so pleased you have enjoyed... More 

Porter, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 28, 2014

I booked 4 rooms for an upcoming weekend softball tournament on April 9th, with a credit card hold. Called on May 26th to release 3 of those rooms since we made other arrangements and they have been cancelled and no one can tell me why. 2 Days, 2 Hours later, 2 calls to the hotel and 1 to customer service... More 

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Dallas,
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed March 17, 2014

Free MOUSE visit with your stay... 3/8/14 It literally ran under our door across my FEET and into our room on the 2nd floor. Thank you Comfort Suites for the free "wildlife views"! Otherwise... Its a solid 2.5 stars. The place seemed clean. The layout is fine. The room is spacious. Free Wifi. But... the staff was really didn't care... More 

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