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SpringHill Suites Houston Baytown

3.0 of 5 5169 I-10 East, Baytown, TX 77521
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SpringHill Suites Houston Baytown
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SpringHill Suites Houston Baytown
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119 reviews from our community

Traveler rating
    92
    16
    7
    2
    2
See reviews for
31
14
5
48
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for SpringHill Suites Houston Baytown
See the most recent reviews
Memphis, Tennessee
1 review
5 of 5 stars Reviewed August 2, 2013

my stay is all way great at this property these young lady are great Jackie. jameal. lisa.they went out of there way to help me.. the beds her are comfortable. I really enjoy the new healthy breakfast items that they started to offer. I enjoy the welcome cookies when I arrive and I look forward to the chupa chups. I... More 

Was this review helpful? Yes
Chris C, General Manager at SpringHill Suites Houston Baytown, responded to this review

Eddie R, Thank you for your recent review and your continued loyalty to our property. We are always pleased when return guests praise the customer service received by our great staff. Jackie, Jameal and Lisa felt like rockstars for being mentioned in your review. It's wonderful that you're enjoying the NEW SpringHill Suites Breakfast. The additional healthy options have been... More 

Jacksonville, Florida
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed July 29, 2013

I've made the trip between Florida and Texas along I-10 many a time. This is a location I've hit six times. Each time, save one, there seems to be some minor annoyance. Twice the fridge was not in working order. Once, my family was treated rudely when they called for me. The conversation: "Can we be connected to Earl?" "Who?"... More 

Was this review helpful? Yes
Chris C, General Manager at SpringHill Suites Houston Baytown, responded to this review

Thank you for leaving the SpringHill Suites Houston Baytown a review. We appreciate all guest feedback and use any and all concerns/suggestions to continually improve our levels of service. I do apologize for any inconvenience you encountered during your stay. We understand the refrigerator in your room was not working properly. We take the condition of our rooms seriously, so... More 

Chicago, Illinois
1 review
3 of 5 stars Reviewed July 27, 2013

I agree with the other guest regarding allergies. I was on business for two weeks and could only take it two nights here. The first night the moldy smell was so bad coming out of the air conditioner my eyes were burning. I asked if I could change rooms and the staff were very agreeable and courteous. When I got... More 

Was this review helpful? Yes
Chris C, General Manager at SpringHill Suites Houston Baytown, responded to this review

Dear JH, Thank you for your feedback on your recent stay. We take both the comfort and well-being of our guests seriously and pride ourselves on being a Marriott Diamond Circle Award Winner for both cleanliness and customer service. After receiving your review, we had a professional inspection company complete moisture readings in our sleeping rooms. They reported no evidence... More 

Birmingham, Alabama
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 22, 2013

We stayed here and were extremely pleased with the room and location. The room furnishings were extraordinary. However during our stay, the pool area was not cleaned and ready until hours after it opened. Dirty towels were scattered over the floor and there were no clean towels the first day. The second day -three hours after the pool opened -... More 

Was this review helpful? Yes
Chris C, General Manager at SpringHill Suites Houston Baytown, responded to this review

Thank you for your stay with us and your many compliments regarding the comfort of your room and location of our hotel. We appreciate your feedback concerning your stay with us and the SpringHill Suites. Based on your feedback we will further increase the housekeeping pool services to ensure you fine the pool as pristine as your room. At your... More 

Killeen, Texas, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 21, 2013

I had an extensive stay at SpringHill Suites, while there everyone was so helpful and promote to respond to any of my needs. Jackie I felt went out of her way to make sure my stay there was always comfortable . Thanks

Was this review helpful? Yes 1
Chris C, General Manager at SpringHill Suites Houston Baytown, responded to this review

Thank you for choosing our SpringHill Suites for your accommodations during your extensive stay in the Baytown area. We pride ourselves in the efforts we put forth in ensuring that our guest have a memorable as well as pleasurable stay. I thank you for taking the time to let use know how your stay with us was. I will be... More 

Texas
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed July 12, 2013

Pros: This is a beautiful hotel. Very clean and comfortable. If allergies are not a problem for you then I highly recommend this hotel. It is far enough away from the freeway to be quiet and we felt safe here. Cons: Cheap air freshener smell permeated the entire place, but was just OVERWHELMING in the lobby area. Sheets also contained... More 

Was this review helpful? Yes 1
Chris C, General Manager at SpringHill Suites Houston Baytown, responded to this review

Thank you for your stay with us and your many compliments regarding the cleanliness, comfort, safety and location of our hotel. We appreciate your feedback and will take into consideration how guests with allergies respond to the air fresheners currently in use. In the future to ensure that we place you in a comfortable room environment, please note your allergies... More 

NOVA
Senior Contributor
32 reviews 32 reviews
22 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed July 10, 2013

This is the new Springhill Suites design...modern and clean. I would have given them 5 stars but the A/C in the room was not working properly...I had it set for 60 the entire night and it never really cooled the room. Cooler in the hallway. The front desk was very friendly and gave me a nice platinum welcome gift upon... More 

Was this review helpful? Yes
Chris C, General Manager at SpringHill Suites Houston Baytown, responded to this review

Thank you for taking time to write a review for our hotel. We are glad you enjoyed the new Springhill Suites design and sincerely apologize the A/C in your room was not working properly. I assure you the problem has been handled. I will let the front desk know how pleased you were with them and how much you enjoyed... More 

Toledo, Ohio
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 25, 2013

If I am ever in the area again, Springhill Suites in Baytown TX is where I will be staying. There is nothing negative I can say. The room was great, big and roomy, fresh and clean. A/C worked perfect and was not overly noisey, bed was comfortable and the all glass shower was huge. Free hot breakfast in the morning... More 

Was this review helpful? Yes 2
Chris C, General Manager at SpringHill Suites Houston Baytown, responded to this review

Thank you for choosing our hotel for your stay in the Houston/Baytown area and taking the time to leave such wonderful feedback. I'm am so glad you enjoyed the comfort of your spacious room and hot breakfast in the mornings. I will make sure to let the staff know how happy your were with their hospitality. Thank you for your... More 

Shreveport, Louisiana
Contributor
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 12, 2013

Everything about this hotel is super great! We only stayed one night but I could have stayed here forever! Breakfast was great! Beds were super comfy! If you are in this area for any reason, this hotel is the one!

Was this review helpful? Yes 1
Chris C, General Manager at SpringHill Suites Houston Baytown, responded to this review

Thank you so much for choosing our hotel for your stay. We really appreciate your feedback and recommendation of our hotel. I'm am glad you enjoyed the breakfast and your comfy beds. Our staff was glad to be of any service to you and I will let them know your were pleased with your stay. We look forward to seeing... More 

Oklahoma City, Oklahoma
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 8, 2013

We have a son and his family in Baytown so we are here several times a year. We had stayed in a few of the others before SpringHill was built a few of years ago. We tried it and have never gone back to the others. The rooms are large and comfortable with plenty of nice furnishings and a very... More 

Was this review helpful? Yes 1
Chris C, General Manager at SpringHill Suites Houston Baytown, responded to this review

Thank you for choosing our hotel for your stay. I'm glad you enjoyed the comfort of your room and we appreciate your loyalty when you visit. You are welcome back any time you come to the Baytown area. Thank you for taking your time to leave us feedback on the SpringHill Suites. I'll make sure to pass on your review... More 

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Additional Information about SpringHill Suites Houston Baytown

Address: 5169 I-10 East, Baytown, TX 77521
Location: United States > Texas > Texas Gulf Coast > Baytown
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Houston Baytown 3*
Number of rooms: 101
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Hotel Style:
#1 Business Hotel in Baytown
#1 Family Hotel in Baytown

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