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BEST WESTERN PLUS White House

2.5 of 5 404 Hester Drive, I 65 Exit 108, White House, TN 37188
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BEST WESTERN PLUS White House
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BEST WESTERN PLUS White House
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88 reviews from our community

Traveler rating
    61
    16
    5
    4
    2
See reviews for
44
18
6
9
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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mich
Top Contributor
50 reviews 50 reviews
29 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Enjoyed the night at this Best Western. The staff we encountered were very kind and helpful. The room was pretty average and a bit small. The furniture was newer and everything looked very clean. No breakfast was offered.

Was this review helpful? Yes
J_Whited, General Manager at BEST WESTERN PLUS White House, responded to this review

I must admit I am slightly confused regarding you review. As you will see from other reviewers we do indeed have a full hot breakfast that is served from 6:00 am - 10:00 am every morning. I personally think we have quite a few options to choose from and we even add more choices the busier we get, though we... More

Fort Wayne, Indiana
Contributor
14 reviews 14 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What a value! This is a gem in the middle of now where! The presence and the accommodations are more like you would expect at 4 star establishments not a Best Western. The atmosphere was great, the grounds and the building was nicely kept and the room was very pleasant, clean and very comfortable. The breakfast is still the same... More

Was this review helpful? Yes 1
J_Whited, General Manager at BEST WESTERN PLUS White House, responded to this review

Thank you so much for your kind words about our property. I am so pleased to hear that a clean and comfortable room was just what you found upon check-in. I know how rough the travel can be, I travel home to Indiana and it seems like they have been rebuilding I-65 in Kentucky the entire 6 years I have... More

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

On our way to a wedding from Ohio to Mississippi. The stay at White House Best Western Plus was a good one and it was a nice in between stop and glad that we did not travel further to Nashville since construction all through Ohio and Kentucky had taken a toll on everyone. It was the best part of our... More

Review collected in partnership with Best Western

Was this review helpful? Yes
J_Whited, General Manager at BEST WESTERN PLUS White House, responded to this review

Thank you so much for taking the time to write some feedback about your stay. I am sorry you experienced an issue during your stay, but I am relived to know that Amber quickly resolved the issue and made for an enjoyable stay. We would love to have you back whenever your in the area needing a dip in our... More

Chattanooga, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This was one of the best hotel experiences we have had. I would definitely recommend this hotel to anyone. The breakfast was great and the accommodations would compare favorably to any 5 star hotel. The pool and jacuzzi were clean and well kept. We didn't get to enjoy the sauna when we were there as it was under repair. The... More

Review collected in partnership with Best Western

Was this review helpful? Yes
J_Whited, General Manager at BEST WESTERN PLUS White House, responded to this review

I am so pleased to hear that our staff provided you with an unexpected and memorable experience. We strive really hard to provide legendary service and accommodations and it looks like we did just that during your stay. I am pleased to see you had time to eat some of our delicious breakfast. I am personally known to sneak over... More

Nashville, Tennessee, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I took my daughter and her 3 friends here over the weekend to celebrate her birthday and have a slumber party. We chose this location because it was close and had an indoor pool. There were two issues with our suite and Amber at the front desk took care of those issues immediately. Within no time we were set up... More

Was this review helpful? Yes
J_Whited, General Manager at BEST WESTERN PLUS White House, responded to this review

I can only say thank you so much for your extremely positive feedback. I will forward your encouraging comments to our entire staff and I hope to have you back at our property again very soon. Thank you again so very much, your affirmation of our tireless endeavor will surely help the staff to see how positive their efforts are... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 4 weeks ago

this is the third time we stayed at this hotel because it was always nice, but not this time. a soccer team was staying there and had the run of the place. kids were kicking balls around parents were drinking beer in the lobby with coolers and not saying a word to their kids. the front desk didn't do anything... More

Review collected in partnership with Best Western

Was this review helpful? Yes
J_Whited, General Manager at BEST WESTERN PLUS White House, responded to this review

I am so sorry to hear about your experience. I completely understand your frustration with the extremely disrespectful group of individuals who stayed at our property. My desk agent was working tirelessly to inform parents of the need to maintain the level of civility among their children, unfortunately many parents these days do not see the need to act in... More

Illinois
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 17, 2014

I have stayed at this hotel many times when I visit family in the area. Six months ago the place was beginning to go downhill fast. I took a chance after hearing that corporate had stepped in and stayed here last weekend and they have made vast improvements. Will continue to make this my preferred motel in White House, it's... More

Was this review helpful? Yes 1
J_Whited, General Manager at BEST WESTERN PLUS White House, responded to this review

You are absolutely correct. This hotel was actually taken over by a fine group of new owners who believe it should be our unending goal to provide legendary service a clean quality facility, and a memorable experience. These three guiding principles have allowed us to take this hotel from being ranked one of the worst in the state to the... More

Miami, Florida
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 14, 2014

Don't typically stay at a Best Western but pickings are slim in this part of town. And this hotel never disappoints. Always clean. Always. Friendly staff. Towels are rather threadbare but for the price--you can't do any better.

Was this review helpful? Yes 1
J_Whited, General Manager at BEST WESTERN PLUS White House, responded to this review

Thank you so much for your kind words. I do agree that we got a bad batch of towels from our vendor and after reading you review I looked into the situation, had them shipped back and replaced. I hope that you will return in the near future and please don't hesitate to let me know if there is anything... More

Capron, United States
2 reviews
4 of 5 stars Reviewed September 10, 2014

This hotel was beautiful inside and out. Our room was really clean and nicely decorated - bed was comfy. It had a frig and microwave stand ~ which is not our choice, we like the kitchenette/with the sink, but were told this was the only type that the hotel has. It has a single brew coffee maker which was bad... More

Review collected in partnership with Best Western

Was this review helpful? Yes
J_Whited, General Manager at BEST WESTERN PLUS White House, responded to this review

Thank you so much for taking the time to write a review about your stay. Some of our rooms do include a wet bar and all of the include a micro/fridge. The other properties that do have the kitchenette are part of the new Best Western Plus extended stay concept. Standard "Plus" properties do not include the kitchenette, but if... More

Springfield, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 6, 2014

My wife and I stopped at this hotel on the way to Nashville and the guy at the front desk was very rude to us and he did not speak good English...he was also complaining he had to work everyday because they kept firing people at the hotel , and some of the other employee's quit, and they were short... More

Was this review helpful? Yes 1
J_Whited, General Manager at BEST WESTERN PLUS White House, responded to this review

I would like to take the time to respond to your review as best as possible. I will begin by letting the traveling public know the motive behind your extremely false and malicious attack on our staff and property. As a guest you continued to book multiple single night stays, over the course of a week, through a third party,... More

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Additional Information about BEST WESTERN PLUS White House

Address: 404 Hester Drive, I 65 Exit 108, White House, TN 37188
Phone Number:
Location: United States > Tennessee > Sumner County > White House
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS White House 2.5*
Number of rooms: 71
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