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Highland Manor Inn & Conference Center

Certificate of Excellence
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7766 E Lamar Alexander Pkwy, PO Box 242, Townsend, TN 37882
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Highland Manor Inn & Conference Center
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Highland Manor Inn & Conference Center
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186 reviews from our community

Traveler rating
    112
    55
    11
    4
    4
See reviews for
54
78
13
3
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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English first
  • All months
    (186)
  • Mar-May only
    (42)
  • Jun-Aug only
    (70)
  • Sep-Nov only
    (54)
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    (20)
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ashford al
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I checked out today after spending four nights there. We were very pleased with everything. The location is excellent for going to Cades Cove early in the morning and then back again late afternoon. Our room was very clean, enjoyed the walking trail in Townsend, and the gazebo at the motel was so relaxing with the cool... More 

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Dudley, Georgia, United States
Contributor
15 reviews 15 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Very clean room, always stocked every day, WIFI had no problems, staff very helpful, quiet location.....chose because we were planning several days in Cades Cove...under 30 minutes away, and very easy to get back to at night....WILL stay again....

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North Carolina
Top Contributor
118 reviews 118 reviews
47 hotel reviews
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel is very dated. The rooms are large but very dated and the furniture is very worn. The lighting is poor. The cleaner being used has a very unpleasant and lingering oder. The air-conditioners are loud and very dated. The wifi is nonexsistent. We will choose another place on our next visit to Townsend.

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SandyB242, Owner at Highland Manor Inn & Conference Center, responded to this review

Thank you for your review and thoughts about the Highland Manor Inn. I am sorry that your stay was not what you expected. My husband and I built the inn and have operated Highland Manor Inn for 33 years. We do our best to keep all the parts in good order so that the sum will deliver a positive and... More 

Glenview, Illinois
Top Contributor
124 reviews 124 reviews
11 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 1 week ago

Motel is in quiet location, has pool & continental breakfast. Location is convenient to many great local restaurants & parks. It is not far from Gatlinburg, Pdgeon Forge & Dollywood. The ride to this places are very picturesque. Hotel staff are very friendly and helpful. Motel is kept very clean & neat. Also had a nice refrigerator in room to... More 

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SandyB242, Owner at Highland Manor Inn & Conference Center, responded to this review

Thank you for your review of the Highland Manor Inn. Like you, we enjoy the pleasant drive to our neighboring towns, and we appreciate the peace and quiet that awaits us when we get back to Townsend. We hope you will come see us again sometime. More 

Memphis, Tennessee
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a very nice motel in Townsend. The staff is very nice. It is an older motel but the property is kept up nicely. The rooms are larger than average. The bathroom was clean as was the entire room. I have no complaints. I will stay here again,

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SandyB242, Owner at Highland Manor Inn & Conference Center, responded to this review

Thank you for giving a review for the Highland Manor Inn. Yes, my husband and I built the Inn in 1982 and have enjoyed operating it for 33 years now, and counting.We enjoy meeting so many wonderful people that have come and have stayed with us over the years. We hope to see you again. More 

Summerville, South Carolina
Contributor
16 reviews 16 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Our room was in the first building facing the highway, but it was very quiet. A little dated, but clean. Service replaced towels and made our bed everyday. Office staff is very nice and friendly. We usually rent a cabin, but we were staying for a few days and thought that we would try this place. Pleased with it.

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Little Rock, AR
Senior Contributor
26 reviews 26 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We wouldnt consider staying any place but here in Townsend. We've been going to the beautiful Smoky Mtns since our daughter was 3 yrs old. (19 yrs ago) We have tried other locations in Townsend but nothing feels as right & comfortable as Highland Manor. Very nice, very friendly people run it & do such a great job. Its always... More 

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Neshanic Station,NJ
Top Contributor
153 reviews 153 reviews
39 hotel reviews
100 helpful votes 100 helpful votes
3 of 5 stars Reviewed April 23, 2015

Stayed here a few nights in the back units Away from the busy, noisy road, providing quiet Room is large, we had a double It is motel style Bathroom is small All items were clean and functional. The bathroom fan was out of service. Rooms have an outdated feel Bed slept good The staff at the front desk was always... More 

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SandyB242, Owner at Highland Manor Inn & Conference Center, responded to this review

Thank you for sending in a review of the Highland Manor Inn. I must apologize for the bathroom fan not working properly. Some of our fans are on the same circuit as the bathroom lights and if they click off, all you have to do is reset the breaker right beside the sink. Please, next time that you come to... More 

Covington, Kentucky
1 review
4 of 5 stars Reviewed April 15, 2015 via mobile

Had never stayed in Townsend before. It's called the quiet side of the smilies. It's definitely not as busy but still close to Gatlinburg and pigeon forge. Very nice run business it's an older place but the grounds are gorgeous and the people that run it are very nice. The only thing is I would suggest upgrading Wi-Fi cuz when... More 

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SandyB242, Owner at Highland Manor Inn & Conference Center, responded to this review

Thank you for mentioning the WiFi to me. We have a new system and I need to check to see if all the new stuff is working since you couldn't get what you needed. They told me that the wireless internet could "bog" down if too many people were trying to use too much bandwidth at the same time. I... More 

Signal Mountain
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 2, 2015

Loved this Hotel, we usually stay in a Condo... Fell in love with this place. CLEAN & NICE, Felt like being at home. Can't say enough for the Front Desk People. They were great! Told us where the good food was, so friendly and this is what I call SOUTHERN HOSPITALITY at it's FINEST! Looking forward to coming back, kids... More 

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