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Highland Manor Inn & Conference Center

Certificate of Excellence
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7766 E Lamar Alexander Pkwy, PO Box 242, Townsend, TN 37882
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1 room 1 guest
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Highland Manor Inn & Conference Center
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201 Reviews from our TripAdvisor Community

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Traveler rating
    120
    58
    14
    5
    4
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61
84
13
3
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (201)
  • Mar-May only
    (42)
  • Jun-Aug only
    (85)
  • Sep-Nov only
    (54)
  • Dec-Feb only
    (20)
All months
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We are very experienced Smoky Mountain travelers and ran across the Highland totally by accident as we passed through on a Saturday night in August. The place looked nice, so we gave it a shot. The lady at the desk was very friendly and welcomed us in and stated she had a room available. We totally dropped in with no... More 

Was this review helpful? Yes
SandyB242, Owner at Highland Manor Inn & Conference Center, responded to this review

Thank you for your review. I share with my housekeeping staff when people mention how clean our rooms are. They really do a great job. Next time you will have to try our breakfast. It is not hot and fancy, but will give you the protein and carbs that you'll need to make it until lunch! Thanks for dropping in. More 

calhoun ga
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This is the perfect place for a nice weekend getaway without the crowds and noise of Pigeon Forge or Gatlinburg. The rooms are spacious and very clean and well keep. The pool area is very nice and still has a diving board unlike most newer hotels. A room on the second level with private balcony and nice view of the... More 

Was this review helpful? Yes
SandyB242, Owner at Highland Manor Inn & Conference Center, responded to this review

Thank you for writing a review about your weekend getaway. We appreciate that you found us, and we hope you will return as soon as you can. There certainly is something positive that happens to us sitting up here looking at the mountains, for our guests from their balcony, and even for me from my office window! Love it! More 

West Union, South Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

If you are looking for a great, clean and budget friendly place to stay. This is your destination! Too bad we could only stay one night. The grounds are beautiful and the kids loved their pool and playground. Our room was spotless, this is the cleanest of anywhere we have visited. We plan to return this fall. I'm already looking... More 

Was this review helpful? Yes
SandyB242, Owner at Highland Manor Inn & Conference Center, responded to this review

Thank you for your review of the Highland Manor Inn. We are always touched when families appreciate the effort we put in to operating our place. My husband and I built the Inn in 1982 and have operated it ever since. We love seeing families return, and over the 33 years we have been hosting visitors, we have seen the... More 

Buford, Georgia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

If you are coming to the area to visit Cades Cove, this motel might be the place for you. I spend about 100 nights per year in hotels, to give you my point of view. From what I have read, there are significant differences in rooms. I stayed in an upstairs ground level room with a balcony. The double queen... More 

Was this review helpful? Yes 1
SandyB242, Owner at Highland Manor Inn & Conference Center, responded to this review

Thank you for your review and the way you have described our rooms. We do have different style of rooms in our buildings, and the balcony rooms are always the most popular. I never have been a fan of serving Continental breakfast, but I try to offer enough with the boiled eggs, cereals and breads to get you by until... More 

A TripAdvisor Member
5 of 5 stars Reviewed 5 weeks ago

As a frequent traveler who doesn't write a lot of reviews, I almost hesitate to share this true gem of a hotel, as one holds on to a happy little secret... Fellow travelers will not be disappointed in the least at Highland Manor. From the friendly owners and helpful courteous staff, to the dedicated housekeepers and tireless grounds crew, this... More 

Was this review helpful? Yes 1
SandyB242, Owner at Highland Manor Inn & Conference Center, responded to this review

Thank you for your review. We have folks who have stayed here and like you want to keep it a secret. They love the serenity and the view and no crowds and no traffic. But, I ask them, and will ask you, to please at least tell their friends so we can have enough people find us and come and... More 

Gahanna, Ohio
Level Contributor
79 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 5 weeks ago

My husband and I stayed overnight in the Highland Manor Inn and enjoyed our stay. We had a room with a balcony that overlooked the mountains. If you want a view, try to stay away from the bottom floor. Our room was clean and the staff pleasant. The inn is located on the bike path and is close to several... More 

Was this review helpful? Yes
SandyB242, Owner at Highland Manor Inn & Conference Center, responded to this review

Thank you for your review. When my husband and I purchased the land and built the Inn 33 years ago, we were excited about the balcony rooms having the privacy of a second floor with the convenience of the ground floor entry. We love the view and are happy when our guests love it too. More 

Kentucky
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 28, 2015

We have stayed at Highland Manor Inn twice this summer and the staff is super friendly. They have a playground for the kids, picnic area, gazebos, and an outdoor pool with a seperate kiddie pool. The rooms are always super, super clean. It is actually the cleanest hotel I've ever stayed in. There is an awesome view of the mountains... More 

Was this review helpful? Yes
SandyB242, Owner at Highland Manor Inn & Conference Center, responded to this review

Thank you for your review. I will show it to my housekeeping staff. They do a really good job for me and I appreciate them. We look forward to seeing you again, and when you plan to return, always ask about any discounts we have for the different seasons. More 

2 reviews
3 of 5 stars Reviewed July 24, 2015

Let me start off with the accommodations. Old... But very well taken care of. I would completely stay there again as it was so clean and spacious! Grounds were wonderful. Our only complaint was the overly zealous owner who came to make sure we weren't pool hoppers. My daughter and family were camping in nearby Cade's Cove. We had just... More 

Was this review helpful? Yes
SandyB242, Owner at Highland Manor Inn & Conference Center, responded to this review

Thank you for your review of the Highland Manor Inn. Thanks for noticing that our place is old, but very well taken care of, from the grounds to the clean accommodations. My husband and I built the Inn 33 years ago and continue to operate it and love our job, and yes, we and the Inn are old. However, we... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 21, 2015

The Highland Manor is a locally owned business. Our room was clean and free of any smells or stains of any kind. A family member had taken the time and care to come months before our trip to pick out a balcony room so that we would have a "perfect view" of the Smoky Mountains. He made arrangements with ,Sandy,... More 

Was this review helpful? Yes 1
HIGMAN242, Owner at Highland Manor Inn & Conference Center, responded to this review

Thank you for your review of the Highland Manor Inn. Yes, the Highland Manor Inn is a local, family owned and operated facility. The housekeeping staff does a great job keeping all the rooms clean. We love having families coming to stay and meeting other family members that they haven’t seen for a long time. We have a sense of... More 

Huntington, Texas
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 12, 2015

Room was a bit smelly, I was thankful I had a diffuser with me to help with that. No coffeemaker in the room, again, I always carry a one cup coffeemaker just in case. The management is nice, and the view if awesome! For the money, it's not that bad.

Was this review helpful? Yes 3
SandyB242, Owner at Highland Manor Inn & Conference Center, responded to this review

Thank you for your comments about your recent stay at our place. I don't know what to say about a smell in your room. We use a product that is designed to minimize odors when a previous guest has cooked or warmed food that lingers. You mentioned a diffuser, I will have to check that out. Those could be quite... More 

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