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Hilton Garden Inn Nashville/Smyrna

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2631 Highwood Blvd, Smyrna, TN 37167
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Hilton Garden Inn Nashville/Smyrna
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254 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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Huntsville, United States
2 of 5 stars Reviewed 1 week ago

Had to hunt down someone at check-in. Bartender and other employees saw us and made no attempt to help us find the front desk lady. I stood at the counter and called the phone, which she eventually heard and came to the front. No apologies and not very pleasant (not unpleasant, either ... just didn't feel welcomed like I normally... More 

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Reynoldsburg, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This was my first experience in Nashville, TN. For the price we paid it was up to the Hilton Standard! very nice. local restaurants nearby were great. It was close to everything we were involved in for the weekend.

Review collected in partnership with Hilton Garden Inn

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Baltimore
1 review
5 of 5 stars Reviewed 2 weeks ago

Although we didn't travel into the heart of downtown Nashville, this hotel is close enough to get there without the high dollar Nashville prices. Very clean hotel and the staff rolled out the red carpet with their southern hospitality. The hotel amenities were what I come to expect from a Hilton Garden Inn.

Review collected in partnership with Hilton Garden Inn

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KanaHotelGroup, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this review

Your complimentary review of our hotel is much appreciated! Hopefully, we'll have the opportunity to host you again soon. More 

Montgomery, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The manager went above and beyond the call of duty and helps me and my crew find a room. We thought we had reservations and could not find them. Hotel smells excellent!! Rooms were excellent and clean, great location, right off the expressway.

Review collected in partnership with Hilton Garden Inn

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KanaHotelGroup, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this review

Our staff are always here to help. Thank you for such a good review and we hope to see you again soon here at the Hilton Garden Inn Nashville/Smyrna . More 

smyrna, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

great check in and room. but there needs to be a new plan on how to collect payment for breakfast. Very confusing and 10 extra people was on my bill. We were there for a family reunion, but I was not responsible for the entire group just my family.

Review collected in partnership with Hilton Garden Inn

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KanaHotelGroup, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this review

We apologize for the problem with the breakfast and hope you will forgive us. Thank you for letting us know about it. We also would like to thank you very much for your business and I do hope that next time you are in town you will stay with us again. More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We arrived late and only stayed one night, but we were pleased with our accommodations. The room was large, comfortable, quiet and clean, as was the bathroom. The room also had plenty of plugs for the tech-savvy guests. We were met by a pleasant, friendly staff . I like to take pictures of places we stay. the little candles on... More 

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KanaHotelGroup, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this review

I thank you very much for your review and sincerely hope that you will give us another opportunity and stay with us here at the Hilton Garden Inn Nashville/Smyrna the next time you’re in town and I will definitely take your comments into consideration. More 

Ohio
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I was only there for an overnight stay, but I was really surprised. We checked in late, but the receptionist was cool. He explained his slowness was because he was relatively new and just learning the system, but was nice about explaining to us. Once inside the room, it was really clean, with a nice fragrance. The bathroom was well... More 

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this review

Your expert review of our hotel the Hilton Garden Inn Nashville/Smyrna is appreciated. Thank you from all of us here and we hope to see you again soon. More 

1 review
5 of 5 stars Reviewed 4 weeks ago

New, state of the art Hilton property. Everything was great. Lots of gathering space for our group of approx. 20 families. Hot breakfast was very good. Lots of good restaurants and stores very nearby. Service was wonderful. Was really able to relax and enjoy. Only drawback was distance from Nashville (20-25 minutes w/o traffic).

Review collected in partnership with Hilton Garden Inn

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KanaHotelGroup, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this review

It is good to know we were able to provide you with a good place to rest and relax. Thank you for such a nice review of our hotel the Hilton Garden Inn Nashville/Smyrna . More 

Memphis, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The room was roomy and extremely comfortable. The air conditioning was great. We are used to sleeping on a memory foam mattress so the bed was a little bit hard for us, but still comfortable. Loved that the shower was a walk in. There was no tub in our room which was just fine. Everything was very clean and the... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this review

We are glad you enjoyed your stay here and would like to thank you for all your nice comments concerning our staff. Your review is appreciated by all of us here at the Hilton Garden Inn Nashville/Smyrna . More 

Cleveland, GA, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

Housekeeping didn't clean our room or bring fresh towels. The hot tub broke the first day & was never fixed, after four days. The swimming pool was accidentally drained halfway by maintenance. This was a disappointing trip. The best part of the trip was the restaurant food & staff.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.... More 

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