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Hilton Garden Inn Nashville/Smyrna

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2631 Highwood Blvd, Smyrna, TN 37167
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1 room 1 guest
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Hilton Garden Inn Nashville\/Smyrna
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264 Reviews from our TripAdvisor Community

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Traveler rating
    153
    61
    22
    21
    7
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87
41
10
102
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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    (264)
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Nashville, Tennessee
Level Contributor
6 reviews
4 of 5 stars Reviewed yesterday NEW

The hotel layout is great. The breakfast area right off the lobby. Parking is plentiful. The bar has very limited hours as does room service. So plan for that if you want to eat in. The rooms are clean and fairly new. WiFi is free if you are an honors member.

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Jacksonville, United States
5 of 5 stars Reviewed yesterday NEW

One of the important things that I evaluate a hotel by is the quality of the towel. The towels were large, soft and plentiful! Room was excellent; clean well designed and had lots of outlets for charging phones and Ipads. The staff were attentive and helpful. Despite a very large party going on, the hotel was quiet.

Review collected in partnership with Hilton Garden Inn

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Nashville, Tennessee
5 of 5 stars Reviewed yesterday NEW

We arrived at 10 on Saturaday morning to finish decorating for the party that started at 7. We finished up around 2 and they let us check in early. The Banquet Manager as well as the front desk clerk made all the quest feel welcome. The party was live and even though the hour was late when the party was... More 

Review collected in partnership with Hilton Garden Inn

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Oswego, United States
2 of 5 stars Reviewed 3 days ago NEW

Dirty rooms. High turnover in management team leads to ignoring of complaints. Fitness center substandard. Breakfast staff and food is best thing about this hotel. Outside of that it is not a good place to stay.

Review collected in partnership with Hilton Garden Inn

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smyrna, United States
1 review
4 of 5 stars Reviewed 1 week ago

The Hilton Garden Brand is a unique experience giving the best comfort options of any other hotel chain. I love the food selection for room service and the hotel is clean and relaxing allowing for true comfort whenever you stay.

Review collected in partnership with Hilton Garden Inn

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KanaHotelGroup, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this review

Thank you for letting others know how much you enjoy staying at a Hilton product. Your review is appreciated and we hope to see you again in the near future. More 

Cincinnati, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Rooms were clean, very friendly service and the coffee/tea you have available is good too. I love that there is an indoor pool and an outdoor mini putt-putt- My kids enjoyed having something to do. And I enjoyed using the exercise facility.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this review

Thank you for letting others know how much you and your family enjoyed your stay here at the Hilton Garden Inn Nashville/Smyrna. We are glad you enjoyed yourselves and hope to see you again soon. More 

Memphis, Tennessee
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This was the worst hotel experience I have had in a long time. Checked into my room and it smelled like smoke and there bathroom was dirty (hair on the towels). Called down to get another room and was told someone could come down and get the key. I stayed in the room while I sent someone down and while... More 

Was this review helpful? Yes 3
KanaHotelGroup, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.... More 

Allegan, Michigan, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We had to wait over an hour for our room to be ready after the 3 p.m. check in time. Also, the room layout is not the best as the entrance and bathroom doors kept hitting each other. Couldn't enter room if bathroom door was open. And I personally prefer the vanity are to be separate from the toilet. When... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this review

Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement. I apologize that the comfort of your stay was interrupted and I have taken your comments to our team to ensure that in the future we do a better job. The next time you have the opportunity... More 

Russiaville, Indiana, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Exceptionally clean hotel. Staff very customer focused team, they were friendly, courteous and accommodating. I will stay here again as I'll be making more visits to this area for business. This was an excellent location near where I had meetings. There are several food establishments nearby to add variety to your stay at this location.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this review

Thank you for letting others know you think our hotel staff is very customer oriented and of how clean our hotel the Hilton Garden Inn Nashville/Smyrna is. Your review and your business are greatly appreciated. Thank you. More 

Fort Wayne
Level Contributor
82 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Not a bad place but not what you'd expect from Hilton. Staff was okay at best. First thing I had to do when arriving was fix the toilet....for that alone I'm being generous for giving them an average rating. Perhaps it was just our room but both beds had an annoying squeak. The pool was okay, heated would have been... More 

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this review

I am very sorry we fell below your expectations this particular day. I have taken note of your valuable comments and will share these with our management team for the purpose of bringing improvements needed. We would love for you to give us an opportunity to make up for your poor experience. More 

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