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Hilton Garden Inn Nashville/Smyrna

3.0 of 5 2631 Highwood Blvd, Smyrna, TN 37167
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Certificate of Excellence 2014
Hilton Garden Inn Nashville/Smyrna
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Hilton Garden Inn Nashville/Smyrna
Hilton Garden Inn Nashville/Smyrna
Hilton Garden Inn Nashville/Smyrna
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203 reviews from our community

Traveler rating
    123
    47
    16
    12
    5
See reviews for
60
36
9
81
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
1 review
2 of 5 stars Reviewed 5 days ago NEW

This property is running down and in great need of renovation. The linens feel well below standard of a business hotel in this category. The restaurant and the terrrific enthusiasm of its staff at the dining room, bar and front desk is its only positive differentiator from newer neighbouring properties.

Review collected in partnership with Hilton Garden Inn

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Anaheim, California
Senior Contributor
49 reviews 49 reviews
15 hotel reviews
42 helpful votes 42 helpful votes
1 of 5 stars Reviewed 1 week ago

The hotel forgot to omit that there was construction on the entire 5th floor from 8-5 pm daily and it sounded like jack hammers for 5 days. Coffee pot broke two days in, housekeeping never replenished condiments for coffee. The in room WiFi was so slow you could barely log in. The room smelled like cigarettes and house keeping left... More 

Review collected in partnership with Hilton Garden Inn

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KanaHotelGroup, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this review

I am sorry about your experience with our services and accommodations. I can assure you that your concerns about the amenities and internet connectivity will be addressed. We strive to ensure our staff knows how much we value your business and we hope you'll consider giving us a second chance to make a great first impression. More 

Cleveland, Ohio
Contributor
11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

i have stayed at the hotel around 5 times a year. It appears to be losing some of its luster. During my last stay I mentioned to the front desk how dirty the gym was and it was missing Lysol wipes for the equipment. Still the same during this trip.

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KanaHotelGroup, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this review

We are shocked and dismayed to learn of your experience. This is certainly not representative of the level of service we strive to extend to our guests. I always utilize feedback like yours for staff training purposes and will make certain our team understands that this will not be tolerated! Please know your comments are taken very seriously and will... More 

Smyrna, TN., United States
1 review
4 of 5 stars Reviewed 1 week ago

Even though our stay was a date night package from a silent auction for a Volunteer Fire Dept. the hotel location is right off the interstate highway with loads of local resturants either in walking distance outside the hotel or less than a mile from it alomg with a movie theater within a 1/2 mile. room was great! Very clean... More 

Review collected in partnership with Hilton Garden Inn

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KanaHotelGroup, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this review

We are glad to read you enjoyed your breakfast and your room here at the Hilton Garden Inn Nashville/Smyrna . Thank you for such a nice review. More 

Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 1 week ago

Had a large conveinant room with Wifi. Bar was closed when I arrived around 23:00h. Bed was fine. Had a beagle and a coffee for USD 8.95 at breakfast which seemed quite expensive to me. Could not find any fancy breakfast nor eggs or something other guests reported here. This must have changed. Staff I met did their job -... More 

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KanaHotelGroup, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this review

Thank you for your honest feedback. We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of... More 

Singapore, Singapore
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Very nice Hotel, in good location just outside City. convenient to Shopping, Restaurants and Attractions. Small-cozy Hotel, but Amenities were all present and very satisfactory. Staff tried hard to please. Although not appearing to be old or rundown, Hotel was preparing for renovations, so assuming care will be taken to minimize disruptions, should be even better in the future.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this review

We are glad you enjoyed your stay here at the Hilton Garden Inn Nashville/Smyrna. Thank you for such a nice review. More 

Bloomington, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

During the stay myself and the others staying with me at the hotel all noted the friendly, helpful staff. the staff seemed to be happy to be at work and happy to assist with anything we needed. I would strongly recommend this hotel above all the others I have stayed in the Smyrna, TN area.

Review collected in partnership with Hilton Garden Inn

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KanaHotelGroup, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this review

Thank you for mentioning our helpful and friendly staff here at the Hilton Garden Inn Nashville/Smyrna. Your review is appreciated and we hope to see you again soon. More 

Brooklyn, Iowa, United States
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I'm glad that we only had to spend one night here. The place really needs some repairs done. The shower was really bad and the property needs to be updated. The hot tub was out of order as was the business center. There was a lot of trash in the parking lot, too. I expected more from a Hilton property.

Was this review helpful? Yes 1
KanaHotelGroup, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this review

We are sorry we were unable to provide you with the quality of amenities and service you expect from Hilton during your recent stay. We apologize for the issues with the shower in your room and will work with our maintenance team to ensure the hot tub situation does not happen again. If you return to our area, we hope... More 

Brooklyn, Iowa, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This Garden Inn was a disappointment. The hot tub was out of service. The business center was out of service. The bathroom was not up to standards. There was trash strewn about in the parking lot. The fitted sheet would not stay on the bed. The location was convenient is about the only good thing I can say.

Was this review helpful? Yes 1
United States
1 review
2 of 5 stars Reviewed December 22, 2014

Stay there for business trip. Bathroom was not clean. Hairs on the floor (that wasn't mine), shower curtain dirty and dry buggers on the bath tub. Second time that I stay there, thought of giving them a chance. Definitely the last one.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this review

We are terribly sorry about the cleanliness conditions of your guest bathroom. We assure you that this is not typical of our clean, comfortable hotel. We have alerted our housekeeping team and assure you this has been addressed. Thank you again for your feedback. More 

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Additional Information about Hilton Garden Inn Nashville/Smyrna

Address: 2631 Highwood Blvd, Smyrna, TN 37167
Phone Number:
Location: United States > Tennessee > Smyrna
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Nashville/Smyrna 3*
Number of rooms: 20
Reservation Options:
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Also Known As:
Hilton Garden Inn Nashville/Smyrna Hotel Smyrna
Hilton Garden Inn Smyrna
Hilton Smyrna
Smyrna Hilton
Hotel Style:
#2 Business Hotel in Smyrna
#3 Family Hotel in Smyrna
#4 Romantic Hotel in Smyrna

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