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Fairfield Inn & Suites Nashville Smyrna

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810 Expo Drive, Smyrna, TN 37167
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Fairfield Inn & Suites Nashville Smyrna
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Fairfield Inn & Suites Nashville Smyrna
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136 reviews from our community

Traveler rating
    71
    33
    19
    4
    9
See reviews for
41
23
8
40
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (136)
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    (27)
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Nashville, Tennessee
1 review
5 of 5 stars Reviewed 3 days ago NEW

Luckily decided to stay at this Marriott property last minute, while having repairs done on my home. The hotel was perfect in every way. Friendliest staff members I have encountered in recent memory. I was made to feel at home from the moment I arrived. The housekeeping staff is top-notch. Michelle, the general manager, is welcoming and readily available for... More 

Was this review helpful? Yes
GM1001, General Manager at Fairfield Inn & Suites Nashville Smyrna, responded to this review

WOW! Thank you so much for the kind words! Our team could not have been more excited this morning when we reviewed your comments. I really can't tell you what a moral booster this was for everyone including myself. We strive to provide world class service from a little, limited service hotel in Smyrna TN on a daily basis. I... More 

Top Contributor
72 reviews 72 reviews
11 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Our stay here was very uneventful, which is okay. The hotel is conveniently locate with somewhat easy access to Nashville, Opryland, and has several dining options and conveniences nearby. It appears to be in a safe and nice neighborhood as well. Service was good, rooms were clean and they offered a breakfast that was complimentary and relatively palatable. Good value... More 

Was this review helpful? Yes
GM1001, General Manager at Fairfield Inn & Suites Nashville Smyrna, responded to this review

Dear William, Thank you so much for the kind review. Our team was delighted to hear we were able to meet your needs and expectations. A good clean room, a breakfast that will start your day off right and a safe and secure place where you shouldn't have to worry are all things that we do our very best here... More 

Dallas, Texas
1 review
1 of 5 stars Reviewed 2 weeks ago

Won't be giving my money to FairField Inn's ever again. FairField Inn- Smyrna - attempted to charge my family for 2 rooms for 1 night when we only reserved 1 room for 1 night. We stayed in 1 room for 1 night and we expected to pay for 1 room for 1 night. General Manager was content with my family... More 

Was this review helpful? Yes
GM1001, General Manager at Fairfield Inn & Suites Nashville Smyrna, responded to this review

Dear Mr. Ripoff2015, I am very saddened to hear of your experience at our Fairfield Inn and Suites Hotel in Smyrna TN. This is the first time I am hearing of your challenge. It is part of our Fairfield 100%Guarantee to make sure our guests leave happy and satisfied. Our team strives daily to provide an exceptional experience to all... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

This was the only hotel in Nashville area to have a room open for last minute planners. As soon as I walked in the receptionist was very friendly and courteous. Just needed 1 night- The room was a king bed with sofa sleeper, which was big enough to hold two kids. Room was very clean and the maid was nice... More 

Was this review helpful? Yes
GM1001, General Manager at Fairfield Inn & Suites Nashville Smyrna, responded to this review

Thank you so much for choosing our hotel! I am thrilled we were able to meet your expectations and accommodate you with appropriate lodging needs. It is our goal daily to provide the best possible customer service to each guest and give them a place to relax away from home. I do hope you will keep us in mind when... More 

Louisville, Kentucky
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

the staff are all very friendly. The manager was bubbly and energetic and seemed to really care about he customers. She actively "worked the room" at breakfast to make sure that everyone was satisfied with their accommodations. Also had a had written note in my room from the person that cleaned the room that was very nice.

Was this review helpful? Yes
GM1001, General Manager at Fairfield Inn & Suites Nashville Smyrna, responded to this review

This is FANTASTIC! Our team was excited to see your comments come through today. I can't thank you enough for the kind words. We all truly enjoy meeting new people and breakast is a great place to start. We strive everyday to provide each and every guest with an exceptional experience. It is so nice to hear we are on... More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago

A newly renovated Fairfield Inn! with the usual world class service from Marriott employees. Service was great, as usual. Staff friendly and helpful. Room was clean and comfortable. Will stay here again, for sure.

Review collected in partnership with this hotel

Was this review helpful? Yes
GM1001, General Manager at Fairfield Inn & Suites Nashville Smyrna, responded to this review

This is FANTASTIC! World Class Service with smiles is hard to beat for a compliment! Our team was so elated this morning when we reviewed your comments and review in our meeting. Providing each and every guest with a World Class Experience is our new company motto now. Please do come back and visit us again when in the Smyrna... More 

Albuquerque, New Mexico
1 review
5 of 5 stars Reviewed 4 weeks ago

Every thing about this location was great. The room was very clean and it was prepared as if I was on a cruise. The breakfast was hot and good. The staff were very friendly. I would recommend this Fairfield Inn to anyone traveling around the Nashville area.

Was this review helpful? Yes
GM1001, General Manager at Fairfield Inn & Suites Nashville Smyrna, responded to this review

Thank you so much for the kind review of our hotel and team! It is our ultimate goal to provide each and every guest with a clean product, safe environement, good nights rest and a fresh hot breakfast to begin the day with on each and every visit. I am thrilled to hear we were able to meet those expectations... More 

Leawood, Kansas
Top Contributor
69 reviews 69 reviews
12 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed March 14, 2015

We stopped in Smyrna on our way to Florida. This was by far the. Nicest Fairfirld Inn I have ever stayed in. The staff was wonderful,very friendly- true Southern hospitality. There was even a personally written note from the welcoming us and thanking us for choosing their hotel. Very cute swans made from towels on the bed with candies. So... More 

Was this review helpful? Yes
GM1001, General Manager at Fairfield Inn & Suites Nashville Smyrna, responded to this review

Thank you so much! We are so thrilled you were able to enjoy your stay with us. Customer Service is the one thing we strive to be the best at over all the other Fairfield Hotels. I am so pleased you found our hotel accommodating to your needs and was able to enjoy your stay with us. Maybe next time... More 

Springfield, Illinois
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 1, 2015

We stayed here on 2/20. The hotel was clean and the staff was wonderful. We had 2 rooms which were directly accross from each other both were clean and pleasant. the manager was super and willin to help us in any way,

Was this review helpful? Yes
GM1001, General Manager at Fairfield Inn & Suites Nashville Smyrna, responded to this review

Hello to our Illinois Friends! Thank you so much! We truly appreciate your comments on your most recent visit to our hotel. Our team was thrilled to know we were able to make your stay with us enjoyable. We take great pride in making sure we offer the cleanest rooms in town. I read your comments in our team meeting... More 

Saint Louis, Missouri
Top Contributor
54 reviews 54 reviews
21 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 26, 2015

We stopped at this Fairfield Inn on our way to and from our destinations in Dec 2014. Our room was clean, staff was friendly, and breakfast was fine. We usually stay here as a first stop when heading south. Just what we need, and not too far from the highway. Re: the 'free breakfast'. Nothing is free, but we like... More 

Was this review helpful? Yes
GM1001, General Manager at Fairfield Inn & Suites Nashville Smyrna, responded to this review

Dear Loyal Traveler, Thank you so much for the kind the scores. Our repeat guests are the best! Our team reviewed the scores this morning and discussed your comments. I can't thank you enough for being one of our loyal guests. It is nice to know we are atleast getting somethings right for you during your winter travels south. We... More 

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