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Fairfield Inn & Suites Nashville Smyrna

2.5 of 5 810 Expo Drive, Smyrna, TN 37167
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Fairfield Inn & Suites Nashville Smyrna
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Fairfield Inn & Suites Nashville Smyrna
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112 reviews from our community

Traveler rating
    54
    27
    19
    4
    8
See reviews for
32
20
6
33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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columbus, ohio
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I enjoyed my stay at the Fairfield Inn in Smyrna Tennessee. It was was comfortable, clean and very convenient. The reason why it's four out of five stars is due to the fact that the Internet was slow and there was a lack of outlets in the hotel room for gadgets.

Was this review helpful? Yes
GM1001, General Manager at Fairfield Inn & Suites Nashville Smyrna, responded to this review

Thank you so much for the kind scores and taking the time to provide us with feedback we can only grow from. We are continuously looking for ways to improve our service to our guests and this information really helps. I agree we could use a few more outlets in the room for gadgets and will consider looking into this... More 

Boston, Massachusetts
1 review
5 of 5 stars Reviewed 1 week ago

The previous reviewer has GOT to be the drunk guy that banged on our door last night and WOKE US UP. LOL! --Was complaining of our loud TV- our TV was not on, and we were long asleep (on our super comfortable mattresses, I might add). Screaming like a banshee, he was. The only thing he got right was the... More 

Was this review helpful? Yes
GM1001, General Manager at Fairfield Inn & Suites Nashville Smyrna, responded to this review

Thank you so much for the kind words! Our team works very hard to make sure all guests are happy. I am so glad to hear your stay was a good one with the exception of your neighbor. It was very pleasing to see your review come through and so uplifting for our team. We all really enjoyed reviewing your... More 

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Worst Marriott branded property EVER!!! With very nice staff??? Paper thin walls, 10 year old mattresses, slow internet, awful gym, broken hotbtub, no maintenance man on staff. ... you will be better off at the Bates Motel. I have no idea how this hotel had such a high score. Yes there staff was very friendly and helpful; however I would... More 

Was this review helpful? Yes
GM1001, General Manager at Fairfield Inn & Suites Nashville Smyrna, responded to this review

Thank you so much for taking time to provide our hotel with such valuable feedback. I apologize our limited service hotel was unable to meet your expectations and needs. It is our team's goal each and every day to provide all guests with an exceptional experience and in your case it appears we failed with the maintenance repairs of our... More 

Dublin, Ohio
1 review
5 of 5 stars Reviewed 1 week ago

I have been working in the area since June. I stayed pretty much all summer and now go 1-2 times a month for continued work. The staff here is wonderful and some of the friendliest Marriott employees. They exemplify customer service and bend over backwards to make sure their guests are taken care of and happy. They have become good... More 

Was this review helpful? Yes
GM1001, General Manager at Fairfield Inn & Suites Nashville Smyrna, responded to this review

Thank you so much for the kind review and comments! It is our team's ultimate goal to provide you with best possible experience each and every time you stay with us. We truly appreciate your loyalty to us and are thrilled you continue to return every time you are in the area. We are looking forward to your return visit.... More 

Kingsport, Tennessee
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

This hotel was very clean, comfortable and convenient. The rooms have been updated. The hot breakfast bar was also tasty. The staff was very friendly. There were young people enjoying the indoor pool. I would stay there again.

Was this review helpful? Yes
GM1001, General Manager at Fairfield Inn & Suites Nashville Smyrna, responded to this review

These are FANTASTIC Scores! Our team was thrilled this morning when I reviewed and posted your comments with them. We have been working diligently on making changes and upgrades to our breakfast and I am so excited to see you were able to enjoy and it has met your expectations and needs. Our hot, upgraded breakfast buffet does make a... More 

Atlanta, Georgia, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel a number of times and it has never failed to disappoint. It offers a great value in a good location. The rooms and common areas are always super clean and the indoor pool and hot tub are also great perks. The staff are very attentive to all of your needs and super friendly. I... More 

Was this review helpful? Yes
GM1001, General Manager at Fairfield Inn & Suites Nashville Smyrna, responded to this review

Thank you so much for the kind words! We really appreciate your loyalty to our hotel every year. We are so pleased to be able to share our newly renovated hotel with everyone this year and what a difference this has made for us. I am so glad you were able to enjoy it. It is our ultimate goal to... More 

Glasgow
Top Contributor
205 reviews 205 reviews
22 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My husband and I really wanted to love this place because of the exceptional customer service their employees offer. We did fall in love with the people but the beds were horrible. This had to be the cheapest Marriott we ever stayed at. The beds were miserable hard. The pillows were flat and even worse was the lack of covers.... More 

Was this review helpful? Yes 1
Andrew M, Front Office Manager at Fairfield Inn & Suites Nashville Smyrna, responded to this review

Dear Sheri, Thank you so much for your kind recognition of our staff's excellent service- it is a culture of "giving you the service that makes you want to return" that we talk about every day here at the Fairfield Inn. Your kind words were enthusiastically received by our team members. Thank you. We are sorry that your stay was... More 

Murfreesboro, Tennessee
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Very clean, quiet, cozy and the best customer service. Looks newly renovated, nice decor and pretty pictures and bright colors. O'Charley's restaurant is literally in arms reach to the property to eat at. Indoor pool & hot tub, great breakfast with various selections of foods. ( Not just your basic cereal, oatmeal and toast. I mean meat's & then some)... More 

Was this review helpful? Yes
GM1001, General Manager at Fairfield Inn & Suites Nashville Smyrna, responded to this review

Thank you so much for taking the time to recognize our property and team efforts! Everyone was just elated when I read your kind review this morning. Trisha is such an asset to our team and culture here and I really appreciate your recognizing her personally as I did in huddle this morning with your review. This review really speaks... More 

Abingdon
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

The front desk staff was extremely friendly. We had a suite and it was very nice. We will stay here again when visiting our daughter. The only negative is the breakfast pork was awful on the breakfast bar.

Was this review helpful? Yes
GM1001, General Manager at Fairfield Inn & Suites Nashville Smyrna, responded to this review

Thank you so much for taking the time to review our property and provide our team with such wonderful and useful feedback. It is only through our guests eyes that we may grow and get better. I am glad to hear we met your expectations with the exception on our breakfast pork. You will be happy to know we are... More 

2 reviews
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Had very late check in and night desk clerk very friendly and helpful. Offered to help with bag, gave run down on breakfast and offered to make a fresh pot of coffee. Chose location to be out of Nashville for morning departure and do some shopping.

Review collected in partnership with this hotel

Was this review helpful? Yes
GM1001, General Manager at Fairfield Inn & Suites Nashville Smyrna, responded to this review

Thank you so much for taking the time to review our property and team. I am thrilled your expectations were exceeded and you had a wonderful stay with us. It is our ultimate goal to provide every guest with an exceptional experience and I am delighted to know we are certainly on the right track. Thank you for giving us... More 

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Additional Information about Fairfield Inn & Suites Nashville Smyrna

Address: 810 Expo Drive, Smyrna, TN 37167
Location: United States > Tennessee > Smyrna
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Nashville Smyrna 2.5*
Number of rooms: 63
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Also Known As:
Fairfield Inn Smyrna
Fairfield Smyrna
Smyrna Fairfield Inn
Hotel Style:
#2 Romantic Hotel in Smyrna
#4 Business Hotel in Smyrna
#4 Family Hotel in Smyrna

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