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Fairfield Inn & Suites Nashville Smyrna

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810 Expo Drive, Smyrna, TN 37167
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Fairfield Inn & Suites Nashville Smyrna
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Fairfield Inn & Suites Nashville Smyrna
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150 Reviews from our TripAdvisor Community

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Traveler rating
    77
    37
    23
    4
    9
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48
26
9
41
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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    (30)
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    (41)
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Victoria, Canada
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The hotel seems to run well enough. The room decor is average but clean. Comfy bed. I stay in Smyrna on business every other month and have stayed at almost all the hotel's. There is nothing that stands out to me compared to the other hotels which is why I gave it an average rating.

Was this review helpful? Yes
GM1001, General Manager at Fairfield Inn & Suites Nashville Smyrna, responded to this review

Dear Adam, Thank you so much for choosing our limited service hotel to provide your lodging needs. Our team strives daily to provide an exceptional experience to each and every guest. I am sure as an experienced traveler as yourself you could give us some tips to assist us in improving and growing our level of service and we are... More 

Forsyth, Il
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We were returning from Hilton Head with a mid-trip stopover in the Nashville area. We had made a reservation directly with the hotel. We used my wife's Marriott credit card to guarantee the reservation. Several events in the area had taken almost all area rooms. Upon arrival. we were told that we did not have a reservation. The person at... More 

Was this review helpful? Yes
GM1001, General Manager at Fairfield Inn & Suites Nashville Smyrna, responded to this review

Dear Joe K, Thank you so much for the kind review! Shay and the team were thrilled to review your comments today. I am delighted Shay was able to assist you in visiting our hotel as it can be really tough to acquire a room on area sell out nights. We strive daily to provide an exceptional visit and service... More 

georgia
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked a last minute reservation for two rooms priced at $420 too much. The ground floor king room smelled of mold. This was a handicap accessible room with a jacuzzi tub in the room. No safety handles is needed. The shower was accessible by wheelchair with the floors layer to drain water to the middle of the bathroom. The... More 

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GM1001, General Manager at Fairfield Inn & Suites Nashville Smyrna, responded to this review

Dear Ms Marchello, Thank you so much for taking the time to review our property and team on Trip Advisor. Our team reviewed your comments this morning and we have already begun to make changes immediately starting with where the trash cans are located in the breakfast area. We pride ourselves here on customer service and cleanliness and it is... More 

2 reviews
3 of 5 stars Reviewed 1 week ago

This place is very nice, modern decor and an comfortable bed. It also has indoor pool and nice gym. However, I'm giving this visit three stars due to the smell in my room. It smells like wet carpet. I complained and all they did was spray freshener in the carpet. They didn't offer to change my room although I stayed... More 

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GM1001, General Manager at Fairfield Inn & Suites Nashville Smyrna, responded to this review

Dear Ms Latasha D, Thank you so much for taking the time to review your most recent hotel experience with us. Our team strives to provide exceptional customer service to all guests and in your case it seems we may have slipped a bit. Please know this is not a normal occurance at our hotel but we did just have... More 

Tennessee
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were checked in promptly and welcomed. All staff were polite and helpful, no request went unanswered. Room was clean and well appointed. There were several restaurants close by. Breakfast was good, with a variety of options. Pool was fine with plenty of clean towels. Free Wi Fi was great. I hate paying for wifi.

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GM1001, General Manager at Fairfield Inn & Suites Nashville Smyrna, responded to this review

Dear Dilian 55, We are so glad to hear you enjoyed your stay with us and was able to take advantage of our indoor pool while here along with our hot breakfast buffet. We were able to make several upgrades to our breakfast selections lately and it is so nice to see that you were able to enjoy them. It... More 

Winter Haven
Level Contributor
8 reviews
5 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Stayed at the Fairfield in Smyrna, TN for 5 days in May. The stay was a delight---well kept rooms, promptly cleaned by pleasant housekeeping staff, front desk personnel very courteous & spot on with their restaurant recommendations, wonderful breakfast area tended to by a lovely lady originally from Chester, England. Absolutely nothing negative during our five day stay. All hotels... More 

Was this review helpful? Yes
GM1001, General Manager at Fairfield Inn & Suites Nashville Smyrna, responded to this review

THANK YOU SO MUCH! We all were so glad to hear of your positive experience with us. We strive to provide exceptional service to each and every guest. When we read and reviewed your comments in our meeting today, Jane was so proud to hear of your pleasant breakfast experience. Thank you so much for choosing our hotel and please... More 

Denton, Texas
1 review
5 of 5 stars Reviewed June 23, 2015

Our flight arrived around 9:00 AM and having very little sleep we were extremely tired. I called the hotel to see what the earliest we could check in would be. To my surprise I was told they could have our room ready in an hour. We had also received a complimentary upgrade to a suite! When we arrived the manager,... More 

Was this review helpful? Yes
GM1001, General Manager at Fairfield Inn & Suites Nashville Smyrna, responded to this review

Dear Ms Carol, Thank you so much for the kind comments and words! Our team was so excited to see your most recent visit to our home was an exceptional one. Ilse is a true asset to our team and was glowing when we reviewed your comments in our morning huddle meeting. What a moral booster this has been to... More 

Chesapeake, Virginia
1 review
5 of 5 stars Reviewed June 19, 2015

When we arrived at the motel we were greeted with big smiles and Welcome. We were told how happy they were to see us and how much they appreciated us choosing this Fairfield Inn. We really felt welcomed and felt that way during our complete stay. I commend the following people for excellent service: Shaylen Percy Michelle Lisa Thank you... More 

Was this review helpful? Yes
GM1001, General Manager at Fairfield Inn & Suites Nashville Smyrna, responded to this review

Dear Walker Family, Thank you so much for the kind comments! It was truly a pleasure meeting you both and our team was so excited to hear how delighted you were with your most recent visit to our home. We all enjoyed meeting you and hope you all will return to visit us again soon. We will make sure to... More 

Ponte Vedra Beach, Florida
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 14, 2015

My husband and I travel frequently. We are fans of the Marriott properties. This Fairfield didn't disappoint us. Extremely clean with extra touches everywhere. We walked into our room and found a welcome note from our housekeeper along with towels folded like swans on our bed. Loved the comfort of the mattress along with softness of the pillows. The yummy,... More 

Was this review helpful? Yes
GM1001, General Manager at Fairfield Inn & Suites Nashville Smyrna, responded to this review

Dear Ms Nancy H, All 5's! This is AMAZING! Our team is all smiles today after reviewing your scores and comments from your most recent visit with us. From our Housekeeping Team to our Office Team, we all could not have been more thrilled to see your happiness. Everything here is prepared and made ready with the anticipation of your... More 

Omaha
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 14, 2015

Overall this was a great Fairfield Inn stay - clean room, comfortable bedding, free breakfast (and a pancake machine - my kids got a kick out of that). The hotel is very close to an O'Charley's restaurant (shared parking lot) where we were able to get a dinner and some drinks after a long day of driving. The door was... More 

Was this review helpful? Yes
GM1001, General Manager at Fairfield Inn & Suites Nashville Smyrna, responded to this review

Dear dmk127, Thank you so much for taking the time out to review our hotel and team. I am so glad you were able to enjoy your stay with us. It is really nice to hear your kids were able to enjoy our new pancake machine at breakfast. We have been making several upgrades to our breakfast and this happens... More 

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