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Comfort Suites Smyrna

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3001 Highwood Blvd, Smyrna, TN 37167
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Comfort Suites Smyrna
Best prices for: 1 room 1 guest
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Ranked #6 of 8 Hotels in Smyrna
A recent review
4 of 5 stars reviewed 1 week ago
psmithlinear Toronto, Canada
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92 reviews from our community

Traveler rating
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    17
    13
    16
    27
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27
17
8
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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Rock Spring, Georgia
1 review
2 of 5 stars Reviewed 6 days ago NEW

This is a beautiful property that is either new or recently updated. Our room was clean and comfortable. If it weren't for the little guy that seemed to be in charge, our stay would have been perfect. Children were in the pool at closing time. Rather than letting us know that it was time to close, he at first turns... More 

Was this review helpful? Yes
Comfort Suites S, Guest Relations Manager at Comfort Suites Smyrna, responded to this review

WE are glad you enjoyed your stay. We are also sorry about the pool area incident. The staff that came to vacate the pool area followed a protocol of closing time. Our pool area closes at 10pm and we courteously let your party stay until 11pm that night. Since this is an indoor pool located on first floor where we... More 

Toronto, Canada
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

This is pretty good, close to food but only the Cracker Barrel is in walking distance. Unless you want to walk a little bit, but the roads are busy so I would probably drive. There is an O'Charleys not far but again, you have to cross a busy road.

Was this review helpful? Yes
Comfort Suites S, Director of Sales at Comfort Suites Smyrna, responded to this review

Thanks for your review. We are glad that you enjoyed your stay. We do have some restaurants close to the hotels. More 

Urbana, Illinois
Top Contributor
52 reviews 52 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Our first impression of this motel wasn't great. The person at the desk seemed brusque. Our room had a comfortable mattress but the wooden headboard was broken and splintery on the right side. The bathroom wasn't as clean as it could have been. There was a sticky black substance on it, possibly shoe polish. It was quiet and the breakfast... More 

Was this review helpful? Yes
Comfort Suites S, Guest Relations Manager at Comfort Suites Smyrna, responded to this review

Thanks for your review. We have looked into the room you had stayed in and have replaced the headboard that was chipped. We are glad that you enjoyed our brand new matresses. WE hope to see you soon. We have also cleared up issues about your bathroom concern with our housekeeper. More 

Bloomington, Indiana
Contributor
20 reviews 20 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 3, 2015

Arrived very late (1:30a) and it took a loooong time to get checked in. Rate was about $90 ($114 with all the taxes). The fellow at the front desk who checked us in was unusually slow on the computer. He was a bit gruff in personality too, so the hospitality was lacking. Our two rooms were large, clean, and very... More 

Was this review helpful? Yes 1
Comfort Suites S, Guest Relations Manager at Comfort Suites Smyrna, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 27, 2014

Service and cleanliness very poor. I stood at the counter for almost 20 minutes while the clerk worked on an IT problem. When i asked how long before he could check us in he said i don't know. I said we should not have to wait 20 minutes to check in, his response was he shouldn't have to be stuck... More 

Was this review helpful? Yes 1
Comfort Suites S, Director of Sales at Comfort Suites Smyrna, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Park Rapids, Minnesota
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 4, 2014

Very nice stay....the only negative I would say is the rooms are rather dark. Also I was able to use a coupon from the rest stop for an excellent walk in rate. I will say the hotel advertised as brand new...it's three years old.

Was this review helpful? Yes
Comfort Suites S, Director of Sales at Comfort Suites Smyrna, responded to this review

Thanks for your review. We are in middle of changing out all the bulbs throughout the entire hotel to meet green standards. We are glad that you enjoyed your stay. See you next time. More 

Little Compton
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 24, 2014

great stay ,wonderful location very clean lobby and rooms and friendly staff ,Nice indoor pool and hot tub which was very relaxing. I will stay again next time in the area if you are in the area you wont be disappointed.

Was this review helpful? Yes
Comfort Suites S, Guest Relations Manager at Comfort Suites Smyrna, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to... More 

Ormond Beach, Florida
Top Contributor
118 reviews 118 reviews
40 hotel reviews
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed October 17, 2014

This hotel has a lot of potential, but housecleaning staff needs to get to work! I was given a handicapped accessible room which was HUGE!!! King size bed, couch, chair, tables, etc. If I stayed longer, I would have gotten tired of walking around. For one night, I could ignore the 5 lamps that were all different, or even that... More 

Was this review helpful? Yes
Comfort Suites S, Guest Relations Manager at Comfort Suites Smyrna, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Euclid, Ohio
1 review
5 of 5 stars Reviewed October 13, 2014

I am so glad I ignored the negative reviews and stayed at this hotel. I cannot say how warm and friendly the staff was. The rooms surpassed my expectations; very clean. It was very quiet at all times. Breakfast was excellent as well. I would gladly stay again; my kids are already asking to go back. Kudos to Comfort Suites!!!

Was this review helpful? Yes
Comfort Suites S, Director of Sales at Comfort Suites Smyrna, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to... More 

Springfield
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 6, 2014

Great location for very good price. Hotel room was very clean with plenty of space. Excellent continental breakfast with several hot food items. Just a few minutes from Franklin Civil War Battlefield.

Was this review helpful? Yes
Comfort Suites S, Guest Relations Manager at Comfort Suites Smyrna, responded to this review

Thanks for your review. We appreciate your positive review. See you soon More 

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