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All 8 Smyrna hotels

Comfort Suites Smyrna

2.5 of 5 Hotel   |   3001 Highwood Blvd, Smyrna, TN 37167
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Ranked #8 of 8 hotels in Smyrna
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71 people have reviewed this hotel

Traveler rating
    14
    11
    7
    12
    27
See reviews for
19
15
8
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
indianapolis
2 reviews
1 of 5 stars Reviewed March 4, 2014 via mobile

We stayed in room 206. The hotel room was nasty. The comforter had stains all over it. The floor was so dirty I did not take my shoes off when walking on it. The bathroom floor had brown stains on the floor leading to the tub. The towels had brown debris sitting on it...management was an Indian guy who was... More

Was this review helpful? Yes
Comfort Suites S, Director of Sales at Comfort Suites Smyrna, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More

White Bear Lake, Minnesota
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 23, 2014

We were driving Florida and this was a perfect spot for us located on the south side of Nashville. The rooms were clean and decorated nicely. The night staff and morning staff were very friendly and helpful. The breakfast are was good and well stocked by staff. We would stay here again

Was this review helpful? Yes
Comfort Suites S, Guest Relations Manager at Comfort Suites Smyrna, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to... More

Knoxville, Tennessee
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 15, 2014

Visually a nice hotel inside and out. The A/C & Heating unit filter was nasty dirty as is the intake louvers which NEED to be Vacuumed! I have photos. The bedding has stains on the white sheets that are very noticeable. Love the nice fridge with freezer. Very comfortable bed and pillows. Nice TV with local channels. Plenty of lighting... More

Was this review helpful? Yes
Comfort Suites S, Director of Sales at Comfort Suites Smyrna, responded to this review

Dear Kevin, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking... More

A TripAdvisor Member
1 of 5 stars Reviewed December 5, 2013

Since we were charged UP FRONT for our complete stay (2 weeks), we had no choice but to stay at this hotel!!! If you don't want to read all of my comment (although you should) THIS IS YOUR WARNING!!!! My gut feeling was right...when I spoke to Sam, "Manager", to book my room over the phone & was ABSOLUTELY NO... More

Was this review helpful? Yes
Comfort Suites S, Director of Sales at Comfort Suites Smyrna, responded to this review

Thank you for your very detailed review. On behalf of The Comfort Suites Hotel in Smyrna Tennessee, please accept our apology for your unpleasent stay with us recently. We strive to ensure our patrons' experience the best visits possible during their travels and we fell short of our goal this time. We hope you will see the improvement and enjoy... More

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 23, 2013

The room was real nice-Service seemed to be good-Their breakfast sucks which brings their rating down-As there's plenty of other hotels around the area for the same money that have a good breakfast-Would I stay again sure but I will go out for breakfast

Was this review helpful? Yes
Comfort Suites S, Director of Sales at Comfort Suites Smyrna, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We apologize for your breakfast... More

Nashville, Tennessee
1 review
1 of 5 stars Reviewed October 27, 2013

They didn't clean my room the whole time I was there. I asked for my room to be serviced when I left for the day and when I returned nothing had been touched. Talked to the front desk about the problem and was tolded there was nothing they could do because my room had been put on a do not... More

Was this review helpful? Yes
Comfort Suites S, Director of Sales at Comfort Suites Smyrna, responded to this review

Dear Teresa, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Regarding your stay with not getting the room cleaned, housekeeper... More

Jefferson City, Missouri
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 of 5 stars Reviewed October 11, 2013

I used Choice Privileges points here last night. Check-in was quick and easy. Rooms are furnished nicely, great beds and shower. I agree with other comments on here, the place isn't necessarily clean, it just happens to be new. My guess is the owner is cutting corners where they can to save money. +nice gym +ample parking +nice furnishings +breakfast... More

Was this review helpful? Yes
Comfort Suites S, Front Office Manager at Comfort Suites Smyrna, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More

Los Angeles, California, United States
Contributor
12 reviews 12 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 10, 2013

Well, I am back to giving reviews. This one is a good one so far. When I checked in, it was efficient. The rooms are really nice, and there are good amenities. The people here are nice. A special commendation goes to morning manager Zachary Dooley. The one knock that I would have on choicehotels is that they your rewards... More

Was this review helpful? Yes 1
Comfort Suites S, Front Office Manager at Comfort Suites Smyrna, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to... More

Byram, MS
Contributor
13 reviews 13 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 3, 2013

My check-in was very different. I was not given the option to use my card to hold and then pay when I check out. I had to pay in full up front. I didn't like that. Front desk personnel were limited in what they could do if the manager was not around (i.e. give change, answer questions about bill, internet... More

Was this review helpful? Yes
Comfort Suites S, Director of Sales at Comfort Suites Smyrna, responded to this review

We appreciate your response to your recent stay. While you feel that your stay at our hotel was somewhat different, we want to apologize for miscommunication with the front desk. Regarding your first initial check inn procedure, we only authorize the card and then if you want to change your card information to another credit card, we update and delete... More

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Additional Information about Comfort Suites Smyrna

Also Known As:
Comfort Suites Smyrna Hotel
Comfort Suites Smyrna Hotel Smyrna
Address: 3001 Highwood Blvd, Smyrna, TN 37167
Phone Number:
Location: United States > Tennessee > Smyrna
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 8 hotels in Smyrna
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Smyrna 2.5*
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