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Comfort Suites Smyrna

2.5 of 5
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3001 Highwood Blvd, Smyrna, TN 37167
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1 room 1 adult
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Comfort Suites Smyrna
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108 Reviews from our TripAdvisor Community

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Mexico, Missouri, United States
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The staff was nice enough, and the rooms were clean. Generally, that's all we're looking for in a quick stay on a road trip. The beds were firm, but that's really a preference thing. It was also pretty inexpensive considering we had to walk in instead of making a reservation.

Helpful?
Thank Chris C
Comfort Suites S, Director of Sales at Comfort Suites Smyrna, responded to this review

Perfect. See you next time. More 

Level Contributor
4 reviews
1 of 5 stars Reviewed December 28, 2015

Hard beds yellow sheets and pillow cases Nasty smell in room book for 3 nights and I left after 1 night and went some where else, My 3 year old got sick after eating breakfest there. This place looks good from the out side but it's not really everything is so cheap even the coffee was nasty..

Helpful?
Thank LONNIE L
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed October 24, 2015 via mobile

For me it's the staff that makes or breaks a hotel, and as my companion remarked, the staff here do not measure up. Examples: The front desk man at check-in was taciturn vs welcoming, responding to each question with a murmured "uh-huh" instead of "yes sir". At checkout a different young man was unable to split the bill, and said... More 

Helpful?
Thank don l
Comfort Suites S, Director of Sales at Comfort Suites Smyrna, responded to this review

I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the front desk and the room. We want our guest to have the best stay possible where everything is Perfect. I am sorry if that was not the case during your stay. You can be Confident that we will... More 

Nicholasville, Kentucky
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed October 19, 2015

We booked our room on Hotwire. After reading many reviews on Trip Advisor, we were very skeptical about staying at this hotel. However, we couldn't get a refund on our purchase and needed to stop in the area on our way home from Florida. We found the place easily and it was located near places to eat and shop. Check-in... More 

Helpful?
Thank SarahSlush
Comfort Suites S, Director of Sales at Comfort Suites Smyrna, responded to this review

I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the front desk and the room. We want our guest to have the best stay possible where everything is Perfect. I am sorry if that was not the case during your stay. You can be Confident that we will... More 

New Concord, Kentucky
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 16, 2015

I am a Choice Hotels Gold member and I have NEVER had an experience like the one at this hotel! I was VERY unhappy with the staff here.The night clerk/mgr. never acknowledged me as a member and they refused a 2PM check out asking me to accept 1:00 or 12:30. Okay no biggie, seems to be the norm now. Not... More 

Helpful?
1 Thank Evanna P
Comfort Suites S, Director of Sales at Comfort Suites Smyrna, responded to this review

I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the front desk and the room. We want our guest to have the best stay possible where everything is Perfect. I am sorry if that was not the case during your stay. You can be Confident that we will... More 

East Peoria, Illinois, United States
Level Contributor
45 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed August 23, 2015

We chose this hotel as it looked new and was located in a quiet location. Upon entering, I requested a room for the night with a senior discount. The fellow, dressed in jeans and a casual shirt, said, umm, they didn't have a discount. I walked out of the hotel and should have kept going. But, we were tired and... More 

Helpful?
3 Thank Nancy D
Comfort Suites S, Director of Sales at Comfort Suites Smyrna, responded to this review

I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the front desk and the room. We want our guest to have the best stay possible where everything is Perfect. I am sorry if that was not the case during your stay. You can be Confident that we will... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 3, 2015 via mobile

The room was not clean. I know that people have sex in hotel rooms, but I don't want my kids to open the dresser drawer revealing empty condom paper (I do not need evidence).The tub was dirty. The housekeepers did not pay attention to detail when cleaning this room. Bring your own blankets because it is obvious that they do... More 

Helpful?
1 Thank Antionette S
Comfort Suites S, Director of Sales at Comfort Suites Smyrna, responded to this review

I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the front desk and the room. We want our guest to have the best stay possible where everything is Perfect. I am sorry if that was not the case during your stay. You can be Confident that we will... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 24, 2015 via mobile

I stuck my neck out to persuade my group to drive out of their way and spend more money to stay at what I promised would be a 5 star experience, it was lower than a 1. Disgusting! Hot /stuffy corridor, then room. Food left in the refrigerator, floor not vacummed, bulb out of bathroom light, 2 quarter sized chips... More 

Helpful?
2 Thank Tony C
Comfort Suites S, Director of Sales at Comfort Suites Smyrna, responded to this review

I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the front desk and the room. We want our guest to have the best stay possible where everything is Perfect. I am sorry if that was not the case during your stay. You can be Confident that we will... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 17, 2015 via mobile

I will never stay at this hotel again and I advise that no one ever stays here! My family was in town for a funeral and when I asked for an ironing board I was assaulted by a staff member named Amy. She cursed at me and put her hands in my face and I'm 6 months pregnant!! I have... More 

Helpful?
3 Thank Katie H
Comfort Suites S, Director of Sales at Comfort Suites Smyrna, responded to this review

I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the front desk and the room. We want our guest to have the best stay possible where everything is Perfect. I am sorry if that was not the case during your stay. You can be Confident that we will... More 

Chattanooga, Tennessee
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 19, 2015 via mobile

We booked a complete dump at another hotel and had to get a refund. We lucked out and got the last room available here. I went in and wiped room down with Clorox wipes and didn't find any dirt! The beds were comfy, plenty of towels, water was good temp, breakfast was good. The front desk staff was very friendly.... More 

Helpful?
1 Thank Christy L
Comfort Suites S, Director of Sales at Comfort Suites Smyrna, responded to this review

Thank you for your kind words. Hope to see you again soon. More 

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