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Holiday Inn Express Hotel & Suites Smyrna-Nashville Area

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2565 Highwood Boulevard, Smyrna, TN 37167
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Smyrna-Nashville Area
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80 Reviews from our TripAdvisor Community

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Traveler rating
    38
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (24)
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There are newer reviews for Holiday Inn Express Hotel & Suites Smyrna-Nashville Area
See the most recent reviews
Tn
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 3, 2013 via mobile

Nice spacious room,clean,very good hot breakfast,close to interstate,everything was great,definitely would stay again.Indoor pool,fitness center,bathroom was clean,nice stay........................................................

Was this review helpful? Yes
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Thank you for your gracious comments. I am always happy to hear from our guests. We all take great pride in our property and are always striving to be the best Hotel around. We value you and look forward to your next visit. More 

Saint Louis, Missouri
2 reviews
5 of 5 stars Reviewed September 27, 2013

I reserved a room for 2 nights during the weekend of my birthday. The amenity that I desired was an in door pool. Yet, repairs where been done on the pool once I arrived. The manager on duty located me another hotel in the area with my desired amenity! This was not only special to for me but, outstanding customer... More 

Was this review helpful? Yes
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Thank you for your great comments! We are always happy to see them and I love sharing them with the staff. We do hope you will stay with us again More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 11, 2013

My husband and I, with our teenage children needed a place to stay for the night on our trek from PCBEACH Fl to Chicago. We decided to go hotel to hotel since phone reception was bad in the mountains. We had little luck because we needed a bigger room. We almost stayed at Comfort Suites but the rude guy at... More 

Was this review helpful? Yes 2
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

I appreciate your wonderful comments. I am also pleased to see my employees named in reviews for their great service. I hope that you will stay with us again the next time you are traveling through this area. Thank you again and Happy New Year! More 

Tennessee
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed July 5, 2013

Went with my husband for a quick weekend getaway and we didn't want to stay in downtown Nashville and the Hendersonville location was booked up so we stayed in Smyrna. Upon check-in, the front desk was friendly enough, but very slow to assist as she was sitting in the lobby before we got there. First thing, I noticed an odd... More 

Was this review helpful? Yes
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Very sorry to hear about your experiences while here. We pride ourselves on great service and a great stay. I will be looking into the opportunities that you mentioned and will be sharing your review with the staff at our next staff meeting. I truly apologize for your issues and do hope that you will give us another chance. More 

Orlando, Florida
Level Contributor
84 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed June 8, 2013

I had to be in the Nashville area during the June 3rd week which is the same time as the music festival that has a huge draw and makes finding a place to stay challenging! At first I was dismayed that I had to stay outside the city but when I arrived in Smyrna at the Holiday Inn Express and... More 

Was this review helpful? Yes
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Always happy to hear comments from our guests. Your experience here at the Holiday Inn Express, Smyrna is what I expect from my staff, and I love hearing the feedback. We thank you for your comments and look forward to your next stay with us. More 

Indianapolis, Indiana
Level Contributor
42 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed June 3, 2013

This was my second stay at this hotel in the last couple of months. Checked in late after a long trip and the check-in process was very smooth. Girl working the front desk was very friendly and had everything ready. My only complaint is the the bed in this particular room was not up to my expectations. It was soft... More 

Was this review helpful? Yes
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Thank you for your comments. I am sorry to hear that the bed in your room was not up to our standards for you. We will be looking it as quickly as possible to get it remedied. We always welcome feedback from our guests and appreciate it. Thank you again, and we do hope to see you again soon More 

Nashville, Tennessee
Level Contributor
40 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed May 27, 2013

I think i confused them.. as a priority club member i opt for teh 2pm checkout and asked them to call me at 1:45 pm j ust in case.. no phone call. lol. same with the other holiday inn last week, but no biggie.. OTHERWISE.. they are just the nicest people.. Was greeted and recognized as a priority club member,... More 

Was this review helpful? Yes
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Thank you for your comments. I always welcome feedback from our guests. I am sorry to hear that you did not receive your wake up call. That is not like us at all. We appreciate your patronage and do hope that you will stay with us again soon. More 

Richmond, Virginia, United States
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 7, 2013

holiday inn is a big name so i was not expecting the small bushiness feel I got while staying there. our 2 drivers were more friends than anything else. they were supposed to only take us to our work meetings but we also were taken to the shops if we needed! the rooms were clean and the pool was hot.... More 

Was this review helpful? Yes
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Thank you for the gracious comments. I have already shared them with the staff, especially the van drivers. We are very pleased to hear of your wonderful experiences here. We strive to have every guest feel at home and at ease when here. We look forward to your next visit and hope to see you again soon. More 

Comstock Park, Michigan
Level Contributor
49 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed April 12, 2013

This is an easily accessible hotel along I24 providing a quiet night's sleep, up to date accommodations, hot breakfast, and friendly staff to meet our needs. It lives up to the Holiday Inn and Suites reputation we have come to expect as we travel on vacation. We were enroute to FL and one day's journey from our home. If we... More 

Was this review helpful? Yes
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Thank you for the great comments about our Hotel and Staff. We appreciate the kind words and I will pass them on to the staff at next opportunity. We hope to see you again in the near future and appreciate you staying with us. More 

Indianapolis, Indiana
Level Contributor
42 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed April 9, 2013

Stayed at this hotel on the way home from a spring break trip. We had reservations for two rooms. When we arrived, the hotel was sold out due to several area events and travelers. Glad we had reservations. The front desk staff was very friendly (don't remember her name) and efficient. Made check-in a pleasure. Our rooms were exactly as... More 

Was this review helpful? Yes
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

I am so happy to hear that you enjoyed your stay. We want all of our guests to be happy while staying with us. I will be sharing your wonderful comments with the staff at our next meeting. I do hope that you will stay with us again the next time you are passing through Smyrna. More 

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