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All 8 Smyrna hotels

Holiday Inn Express Hotel & Suites Smyrna-Nashville Area

2.5 of 5 Hotel   |   2565 Highwood Boulevard, Smyrna, TN 37167
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Ranked #5 of 8 Hotels in Smyrna
A recent review
4 of 5 stars Reviewed May 12, 2014
garliclover101 Newborn, Georgia
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54 reviews from our community

Traveler rating
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    18
    4
    1
    6
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14
10
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17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Express Hotel & Suites Smyrna-Nashville Area
See the most recent reviews
Newborn, Georgia
Top Contributor
178 reviews 178 reviews
33 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed May 12, 2014

Here for a business meeting this week. I ALWAYS am worried when I go to a new hotel because you never know what you are going to get. I was pleasantly surprised when I arrived here. The hotel is modern (string of newish hotels on this one road-----relatively new road?). Lobby is clean and as inviting as any other nice/clean/new/chain... More

Was this review helpful? Yes 1
Jacob H, Director of Sales at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Thank you for your kind words. We strive as a hotel to offer the best servcies available in the area. We are thankful for your business and hope that you will visit us again soon. More

Chicago
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 11, 2014

We stay at this hotel on our way home from Florida. It never disappoints. the staff are friendly and welcoming. We hit bad traffic in Chattanooga, so I had my son call to tell them we were running late. The front desk clerk was very polite to my son and told him to have a safe trip and she would... More

Was this review helpful? Yes 1
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Thank you for the kind review. I am so glad you enjoyed your stay. We hope to see you again in the near future! More

Sevierville, TN
Top Contributor
59 reviews 59 reviews
22 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 7, 2014

Holiday Inn Express Smyrna Stayed one night while on business in Smyrna. Hotel was easy to find from interstate. Very clean property outside. Check in was fast and easy. Very polite young lady at desk. Room was clean and comfortable. AC was set to comfortable temperature. Large bed. Mattress had a little dip in it. Could probably be replaced. Room... More

Was this review helpful? Yes 1
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Thank you very much for your great review! I was pleased to hear of your experience. If you are ever in the area we would love to have you return. More

Kentucky, United States
Top Contributor
132 reviews 132 reviews
25 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed December 26, 2013

We stayed Christmas Eve on the first floor, near the breakfast area. We were welcomed warmly at the desk by a very pleasant young girl. The hotel is in a great location, and our room appeared to be relatively new, modern and with all the amenities. The bed was a bit soft for my tastes not bad at all. My... More

Was this review helpful? Yes 2
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Thank you for your comments. I am very pleased to hear about your stay. I am also sorry to hear that the kitchen prepping for Breakfast was an opportunity for you. Please accept my apologies for that incident and I do hope you will stay with us again soon. Happy New Year! More

Tn
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 3, 2013

Nice spacious room,clean,very good hot breakfast,close to interstate,everything was great,definitely would stay again.Indoor pool,fitness center,bathroom was clean,nice stay........................................................

Was this review helpful? Yes 1
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Thank you for your gracious comments. I am always happy to hear from our guests. We all take great pride in our property and are always striving to be the best Hotel around. We value you and look forward to your next visit. More

Saint Louis, Missouri
2 reviews
5 of 5 stars Reviewed September 27, 2013

I reserved a room for 2 nights during the weekend of my birthday. The amenity that I desired was an in door pool. Yet, repairs where been done on the pool once I arrived. The manager on duty located me another hotel in the area with my desired amenity! This was not only special to for me but, outstanding customer... More

Was this review helpful? Yes
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Thank you for your great comments! We are always happy to see them and I love sharing them with the staff. We do hope you will stay with us again More

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 11, 2013 via mobile

My husband and I, with our teenage children needed a place to stay for the night on our trek from PCBEACH Fl to Chicago. We decided to go hotel to hotel since phone reception was bad in the mountains. We had little luck because we needed a bigger room. We almost stayed at Comfort Suites but the rude guy at... More

Was this review helpful? Yes 3
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

I appreciate your wonderful comments. I am also pleased to see my employees named in reviews for their great service. I hope that you will stay with us again the next time you are traveling through this area. Thank you again and Happy New Year! More

Tennessee
Contributor
17 reviews 17 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed July 5, 2013

Went with my husband for a quick weekend getaway and we didn't want to stay in downtown Nashville and the Hendersonville location was booked up so we stayed in Smyrna. Upon check-in, the front desk was friendly enough, but very slow to assist as she was sitting in the lobby before we got there. First thing, I noticed an odd... More

Was this review helpful? Yes
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Very sorry to hear about your experiences while here. We pride ourselves on great service and a great stay. I will be looking into the opportunities that you mentioned and will be sharing your review with the staff at our next staff meeting. I truly apologize for your issues and do hope that you will give us another chance. More

Orlando, Florida
Top Contributor
50 reviews 50 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 8, 2013

I had to be in the Nashville area during the June 3rd week which is the same time as the music festival that has a huge draw and makes finding a place to stay challenging! At first I was dismayed that I had to stay outside the city but when I arrived in Smyrna at the Holiday Inn Express and... More

Was this review helpful? Yes 1
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Always happy to hear comments from our guests. Your experience here at the Holiday Inn Express, Smyrna is what I expect from my staff, and I love hearing the feedback. We thank you for your comments and look forward to your next stay with us. More

Indianapolis, Indiana
Senior Contributor
37 reviews 37 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 3, 2013

This was my second stay at this hotel in the last couple of months. Checked in late after a long trip and the check-in process was very smooth. Girl working the front desk was very friendly and had everything ready. My only complaint is the the bed in this particular room was not up to my expectations. It was soft... More

Was this review helpful? Yes
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Thank you for your comments. I am sorry to hear that the bed in your room was not up to our standards for you. We will be looking it as quickly as possible to get it remedied. We always welcome feedback from our guests and appreciate it. Thank you again, and we do hope to see you again soon More

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Additional Information about Holiday Inn Express Hotel & Suites Smyrna-Nashville Area

Address: 2565 Highwood Boulevard, Smyrna, TN 37167
Phone Number:
Location: United States > Tennessee > Smyrna
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Smyrna-Nashville Area 2.5*
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Also Known As:
Holiday Inn Express Hotel And Suites Smyrna-Nashville Area
Holiday Inn Express Smyrna

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