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Holiday Inn Express Hotel & Suites Smyrna-Nashville Area

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2565 Highwood Boulevard, Smyrna, TN 37167
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Holiday Inn Express Hotel & Suites Smyrna-Nashville Area
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72 Reviews from our TripAdvisor Community

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Traveler rating
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    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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North Canton, Ohio
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked several rooms at this Holiday Inn Express for my son's wedding. One of the rooms was for my mother-in-law who is in a wheelchair. The handicap room was spacious enough for her wheelchair to maneuver inside the room. The rooms were clean, comfortable and quiet. The breakfast while not great was adequate. The coffee was hot and did... More 

Was this review helpful? Yes
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Dear DRDOC60, Thank you so much for your kind words. We value your opinion very much, especially coming from a Senior Contributor such as yourself. Again, thank you. Our guests are the BEST! Kathryn Brisolara, GM More 

Northeast Ohio
Level Contributor
30 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Upon checkout for my stay, I informed the gentleman working the desk that I didn't know the card that I submitted for incidentals would be charged for my stay, and that I would like to change my form of payment. Instead of refunding the initial card and charging the new one, He refunded the new card, and in turn charged... More 

Was this review helpful? Yes
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Dear Dewloc2, I am so sorry for the inconvenience in the 'double' charge. When it comes to refunds, our system issues them immediately; however, banks or credit card companies process them differently. Some refunds are processed immediately and others; depending on the bank, do not completely process until 10 business days later. Since you are an IHG Rewards Member, your... More 

Hopkinsville, Kentucky
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 27, 2015

I have stayed frequently at HIE's and this one was clean as all of them have been. The staff was friendly, although sometimes hard to find at the front desk. one issue was room location. If your room number ends in "12" then be prepared to hear all of the elevator traffic and housekeeping employees. The room is located across... More 

Was this review helpful? Yes 1
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Dear Brittantom, Thank you so much for taking the time to review our hotel. I am so sorry that your room location did not afford your a comfortable stay. I know how hard it can be to not get a good nights rest when there is noise. For that I am deeply sorry. Thank you so much for your feedback.... More 

Columbia, Missouri
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed May 21, 2015

Stopped here as a resting point on the way to East Coast. Staff was nice and friendly; room was fine for a one night stop. However, lots of noise from the highway. Maybe if you get a room on the other side of the hall, away from the highway, it would be quieter. Also, the indoor pool looked nasty. Water... More 

Was this review helpful? Yes
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Dear CinyL82, Thank you so much for taking the time to review our hotel. We value all of our guests comments! We apologize for any discomfort you may have experienced during your stay. I can assure you that all issues regarding the pool were immediately rectified. Again, thank you so much. We hope you did enjoy our wonderfully delicious breakfast... More 

Beach Park, Illinois, United States
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 4, 2015 via mobile

Good location right off of I 24. Very clean hotel & grounds. Staff were very friendly & accommodating. Good continental breakfast but the eating area was too small. My only complaint is the price. It is 20 miles from downtown Nashville so I expected a better value.

Was this review helpful? Yes 1
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Thank you so much for taking the time to review our hotel. We are thrilled you chose our hotel as your destination. Our extremely delicious hot breakfast is the best way to start any day! We hope you had time to enjoy the relaxing pool and whirlpool that is available year round. Our trained staff wants to make each guest... More 

Powell, Tennessee
1 review
4 of 5 stars Reviewed April 17, 2015

We were there for a week, mid April and the rooms were clean and comfortable. Ivan who managed the dining room kept it very clean and was very attentive to the needs/wants of the guests! Very personable!

Was this review helpful? Yes
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Dear Amy, Thank you so much for recognizing one of our team members. He is thrilled to know you recognized his hard work and dedication to you and the rest of our guests. We would love to have you visit us again. Again, thank you so much. Kathryn Brisolara, GM More 

South Carolina
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 16, 2015

If you are going to the Nashville area and are looking for a quiet, clean, convenient, friendly, and cost effective place to stay- this is the place for you! We were more than pleased! If we are ever in the area again, there is no question as to where we will stay!

Was this review helpful? Yes
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Dear "KayleSouthCarolina" WOW!! What a wonderful review! Thank you so much. This one is definitely being posted for all staff to see. Kathryn Brisolara, GM More 

A TripAdvisor Member
5 of 5 stars Reviewed April 11, 2015

I have nothing but good to say about this hotel! The staff was friendly and helpful. Everything was spotless. The room was quiet and comfortable. The breakfast was very good, and they even had gluton free options for my daughter! It is in a great location that is close to shopping and restaurants. It has very easy access to Nashville... More 

Was this review helpful? Yes
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

WOW!! You mentioned everything that we pride our selves on. Thank you so much. We can't wait til your next visit. Kathryn Brisolara, GM More 

1 review
5 of 5 stars Reviewed March 26, 2015

Awesome stay staff was great they were really friendly and the rooms were great... this was also great pricing . Its very convenient as well so i would recommend staying if u are lookin for a good nice price hotel

Was this review helpful? Yes
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Dear Serenity0312, You wonderful comments regarding the service you received is greatly appreciated. We are thrilled you took the time to let us and others know. Regards, Kathryn Brisolara, GM More 

Mason, Tennessee, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 23, 2015

I was on a motorcycle trip and stopped here because it was near a conference I attended. They had no problem with me parking my bike under the entrance overhang. I went down to breakfast the following morning and was surprised they had two kinds of breakfast sausage patties. I opted for the turkey sausage and found it to be... More 

Was this review helpful? Yes
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Dear Harvey W, This review will be posted for all of our team members to see. Thank you so much for recognizing the hard work of this team and their dedication to make each guest feel appreciated! We look forward to your next visit and we will be sure to save a spot under our canopy for your motorcycle! Regards,... More 

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