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Holiday Inn Express Hotel & Suites Smyrna-Nashville Area

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2565 Highwood Boulevard, Smyrna, TN 37167
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Holiday Inn Express Hotel & Suites Smyrna-Nashville Area
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Holiday Inn Express Hotel & Suites Smyrna-Nashville Area
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64 reviews from our community

Traveler rating
    30
    20
    6
    2
    6
See reviews for
15
14
10
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Awesome stay staff was great they were really friendly and the rooms were great... this was also great pricing . Its very convenient as well so i would recommend staying if u are lookin for a good nice price hotel

Was this review helpful? Yes
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Dear Serenity0312, You wonderful comments regarding the service you received is greatly appreciated. We are thrilled you took the time to let us and others know. Regards, Kathryn Brisolara, GM More 

Mason, Tennessee, United States
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

I was on a motorcycle trip and stopped here because it was near a conference I attended. They had no problem with me parking my bike under the entrance overhang. I went down to breakfast the following morning and was surprised they had two kinds of breakfast sausage patties. I opted for the turkey sausage and found it to be... More 

Was this review helpful? Yes
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Dear Harvey W, This review will be posted for all of our team members to see. Thank you so much for recognizing the hard work of this team and their dedication to make each guest feel appreciated! We look forward to your next visit and we will be sure to save a spot under our canopy for your motorcycle! Regards,... More 

Clifton, New Jersey
Contributor
18 reviews 18 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Fast and friendly check-in - check. Nice and clean lobby -check. Clean room, clean bathroom - check. Clean bed sheets, comfortable pillows and bed -check. Decaf coffee at around midnight - cold. Quiet, even with the hotel full of guests - check. Variety of selection of food at breakfast - check. Regular coffee at breakfast - hot.

Was this review helpful? Yes
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Dear Edwin L, We know how important it is to to make all the details of your stay important. We apologize that the decaf coffee available was not heated appropriately. I assure you this will not happen again. Thank you for taking the time to also let us know what we did right. We are glad you were able to... More 

USA
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel on the way to Florida recently and again on the way back home. It is one of the nicest places we have ever stayed. Great staff, clean and spacious room, and great breakfast. We were on the top floor and it was very quiet. Highly recommend.

Was this review helpful? Yes
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Dear Guest, First of all, we are thrilled that a Senior Contributor, such as yourself chose to write such kind words about our staff and facility. Thank you so much! We will strive to continue to provide such "excellent" service to you and all our guests. Regards, Kathryn Brisolara, GM More 

Senior Contributor
25 reviews 25 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 17, 2015

Had a nice room with Wifi. Stayed a couple of days. Staff is helpful and friendly. Breakfast offers hot scrambled eggs and all kind of beagles and sweeties. Ugly plastic plates and cutlery for breakfast are smelling and tasting plastic... Coffee is available at any time of the day. Good location outside Nashville

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Dear Markus B, Thank you for staying at our hotel and providing a review. I am pleased to hear about the service you received from our staff and equally happy to read you like the hotel location and breakfast. However, I am sorry if you found the utensils to be less than satisfactory. I have taken note of this issue... More 

HOWE
Top Contributor
107 reviews 107 reviews
76 hotel reviews
111 helpful votes 111 helpful votes
3 of 5 stars Reviewed January 3, 2015

Christmas Eve, hotel almost empty. For some unknown reason we were given even room number facing Interstate. The hotel was empty, why did we get this room? Because we are HI valued Priority Club members? Thanks. Anyway, we were too tired to ask for the another room, put ear plugs in our ears and survive the night. Everything else is... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Dear HoweDZZY, First of all, we like to thank you for having chosen our hotel and we also like to thank you for having taken the time to share your valuable comment with us. Guest comments like yours are paramount for allowing us to focus our attention where guests’ feel it is necessary. The feedback we receive from our valued... More 

Kentucky, United States
Top Contributor
142 reviews 142 reviews
27 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed December 26, 2014

We have stayed here several times over the past few years and are never disappointed. As you can imagine, the hotel on Christmas Eve is deserted and we had it pretty much to ourselves. We received a warm welcomed, as we checked in, by a very pleasant young lady at the desk. Our room had all the amenities one might... More 

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Arizona
Contributor
12 reviews 12 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed December 3, 2014

After having stayed at several other Holiday Inn Express hotels this month, I have to admit that this one presented the worst quality of all. This hotel had extremely thin walls, doors that slammed shut, sinks that did not drain properly, and showers without hot water. And the hot tub was out of order. I would not recommend this hotel... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Dear Intellius, Your taking some time out of your busy day to write us a review and your continuous patronage to our brand and hotel is much appreciated. It is regretful to see that some of our facilities, particularly the bathroom facilities including the room interiors fell below your expectations. Please be assured that your comments had been taken into... More 

Charlotte, North Carolina
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 22, 2014

I only stayed for one night as a stay over on a longer trip from Charlotte, NC to Columbus, MS. I have to admit I was genuinely pleased with my stay. The staff was professional, courteous, and friendly. My room was large and comfortable and extremely clean. The bed was outstanding and made for a great night's sleep with both... More 

Was this review helpful? Yes
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 12, 2014

This was our first stay at this location and it was very nice. Nice large room with very comfortable king bed, very clean, good breakfast, staff was very friendly, we would definitely stay here again and would definitely recommend to others.

Was this review helpful? Yes
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