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Holiday Inn Express Hotel & Suites Smyrna-Nashville Area

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2565 Highwood Boulevard, Smyrna, TN 37167
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1 room 1 adult
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Holiday Inn Express Hotel & Suites Smyrna-Nashville Area
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90 Reviews from our TripAdvisor Community

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Level Contributor
3 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

We stayed here on December 29 on our way to Florida. The hotel is conveniently located off I – 24 with a variety of places to eat nearby. The hotel staff was very accommodating. The room was clean and the bed and pillows were very comfortable. The breakfast the next morning had a great variety. Loved the to go bags... More 

Helpful?
Thank Kathy S
COLLEGE STATION TEXAS
Level Contributor
89 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Heading to Nashville for Bowl game and New Years Eve I did not want to spend 250-300 for a Hotel inside the city so I looked out and found the Holiday Inn Express in Smyrna, which is about 10 miles east of the Nashville Airport. Wow what a nice place. Starting with Mark at the Front Desk to Serena the... More 

Helpful?
Thank MIKE R
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 30, 2015 via mobile

Clean, quiet, great bed, nice pillows, ac worked great, good TV, zero complaints. Exactly what was expected when we booked it. Typically no surprises with HIE and this one came thru for us. We will likely be back as we have family in the area..

Helpful?
Thank Donna P
Nashville, Tennessee
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed November 28, 2015

I'm a fan of Holiday Inn properties because typically, they offer a consistently high level of service. This location lived up to my expectations. We were only there for one night but we had no issues. Being in town for Thanksgiving with family, by the time my wife and I arrived at the hotel, we were ready for a great... More 

Helpful?
1 Thank J. L. S
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Dear Valued Guest, Thank you so much for your kind words. I can not wait to share your thoughts with our team. I know they will be thrilled.to see their hard work is appreciated. We love our guests and we hope to see you again very soon. Kathryn Brisolara, GM More 

A TripAdvisor Member
2 of 5 stars Reviewed November 27, 2015 via mobile

2015 Thanksgiving Holiday stay. The staff were nice, the hotel clean and the b'fast buffet good enough. However the maid staff took off for Thanksgiving and when we returned from our activities, OUR ROOMS HAD NOT BEEN CLEANED. I applaud them giving the staff the time off, however NO discount was offered for this lack of a traditional expected service.... More 

Helpful?
Thank A TripAdvisor Member
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Dear Mr. Ripped Off, We apologize that our Housekeeping Services were inadequate on Thanksgiving Day. We had made attempts to inform all of our in-house and arriving guests that services would be limited that as we were trying to allow our team to spend time with their families. We again apologize if we failed in communicating this information to you.... More 

Pikeville, Kentucky
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 9, 2015

Being a hotel snob I often avoid Holiday Inn Express. But to my delight this hotel was an incredible deal. The rooms were like new and hallways fresh and clean. The complimentary breakfast far exceeded my expectations.

Helpful?
Thank Born_In_Kentucky
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Dear Valued Guest, We could not be happier with your kind words. As a fellow "hotel snob" I too get excited when I find a hotel that exceeds my expectations! Thank you so much for sharing with us about your recent stay. We hope to see you again very soon. Kathryn Brisolara, GM More 

Cincinnati, Ohio
Level Contributor
212 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
2 of 5 stars Reviewed October 29, 2015

The hotel was pretty expensive for what you get. Typical breakfast buffet. Sleep quality was just okay as there was a really bright light outside our window. Stated I had two rooms several times at check-in and she only checked me in for one so we had to go through the process again.

Helpful?
Thank skline2
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Dear Guest, We thank you so much for choosing our hotel during your stay. Our pricing is based upon demand and changes daily. We are taking your comments seriously and will make sure that we offer a perfect product that is competitive in price for this market. Thank you. Kathryn Brisolara, GM More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed October 21, 2015 via mobile

This hotel is clean, the staff is friendly, breakfast had a large variety, large rooms, comfortable beds and pillows. The hotel was quiet and right off the interstate several restaurants and shopping within a couple miles. Cracker Barrel and ruby Tuesday's within walking distance.

Helpful?
Thank Zu9
Jacob H, Director of Sales at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Zu9, I would like to take the time to thank you for your awesome review of our property. we are so glad that you had a great time and our location fit your needs. Hope to see you soon, Eric Preston More 

Saint Augustine, Florida
Level Contributor
286 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 stars Reviewed September 21, 2015

This is a newer, or at least recently remodeled, HIE just off of interstate 24 southeast of Nashville in the suburb of Smyrna. It is just West of the interstate where there isn't much commercial development, however, less than a mile to the other side of the interstate there is a ton of stuff including grocery stores, target, liquor store,... More 

Helpful?
Thank cwbunger32
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Dear Guest, Words cannot express how much we appreciate all your kind words! It is you, the guest, that makes our day. It is knowing you were impacted in a positive way that puts a smile on our faces. Thank you so much! Kathryn Brisolara, GM More 

Level Contributor
3 reviews
2 of 5 stars Reviewed September 20, 2015 via mobile

Room was nice, and beds were comfy. However, the building is being remodeled, so the halls are a mess with room numbers taped up and bare, unfinished walls. Another problem is the lack of breakfast. They stop refilling at 8:30, even though breakfast time is until 9:00. And they don't bother to cook more if they run out. So, factor... More 

Helpful?
Thank Lynnette S
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Dear Lynnette S, I am so sorry you felt that your recent experience at our hotel was not acceptable. Yes, we are currently removing wall vinyl in our corridors to refresh our look for our guests. I apologize that you had to see our bare walls. I am also sorry that our breakfast wasn't adequately stocked. Our team works hard... More 

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