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Holiday Inn Express Hotel & Suites Smyrna-Nashville Area

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2565 Highwood Boulevard, Smyrna, TN 37167
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Holiday Inn Express Hotel & Suites Smyrna-Nashville Area
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79 Reviews from our TripAdvisor Community

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Traveler rating
    37
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (79)
  • Mar-May only
    (24)
  • Jun-Aug only
    (27)
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    (16)
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Kansas city
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

The suite we stayed was plenty big enough for our family. The staff was very helpful. The breakfast was very adequate for us to hit the road. Our little boys were able to burn off some energy at the hot tub and pool. This location kept up with the holiday inn reputation and the reason why we chose it in... More 

Was this review helpful? Yes
Atlanta, Georgia
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

These people get it! They worked hard to make our stay comfortable. Clean, spacious suite. Nice indoor pool and whirlpool. Hot breakfast that was kept fresh and replenished often. Lemonade and cookies at night. Truly enjoyable.

Was this review helpful? Yes 1
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Dear Mizz0, WOW! I am speechless and honestly do not believe I can comment further on your "Superior" words! All I can say is Thank You, Thank You! Kathryn Brisolara, Gm More 

New Philadelphia, Ohio
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This was my first time staying at a Holiday Inn Express and it won't be my last! The check in was quick and simple (which was good for a migraine suffer in the middle of a episode). The bed was comfortable with choice of soft or firm pillows. I had a great channel selection. Breakfast was amazing! Express check out!... More 

Was this review helpful? Yes 1
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Dear Lauren, Holiday Inn Express is world known and each hotel is ready for your next visit! We are glad you enjoyed our brand! YES, we are Convenient, Comfortable and Efficient. Thank you for taking the time to review our hotel with your kind words. Kathryn Brisolara, GM More 

Atlanta, Georgia
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is just outside Nashville, about 20-30 minutes to the city. Good location with a whole lot of gas stations and dining options. Very clean, nice staff and good breakfast. Typical excellent quality for a HIE.

Was this review helpful? Yes 1
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Dear SOUPERHOOP, We are so excited that a Level 3 Contributor such as yourself loved our hotel. We try hard every day to make each guest feel welcomed. Thank you so much. Kathryn Brisolara, GM More 

Flat Rock, Michigan
Level Contributor
2 reviews
5 of 5 stars Reviewed 2 weeks ago

This Holiday Inn Express was by far one of the nicest we have stayed in. We booked a room with two queen beds, and received a suite for the same price. The room was exceptionally clean and the beds very comfortable. The pool and spa where very nice, as well as the breakfast. As a matter of fact we where... More 

Was this review helpful? Yes
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Dear Jim M, Thank you so much for your kind words. Our team works hard to provide the exceptional service each guest deserves. We love what we do and are thrilled to know you love it as well. Kathryn Brisolara, GM More 

Wilder, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

The ladies at the front desk are great. Lee Ann(I think it was her name) and Dorothy were very helpful on everything we asked of them. Dorothy will even make you fresh cookies if you ask. The Nashville traffic was seems to be real bad but just stay away from rush hour

Was this review helpful? Yes
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Dear Brad M, Thank you so much for recognizing our team members. They are thrilled to know you remembered them by name and the exceptional service they provided. Again, thank you. Kathryn Brisolara, GM More 

Evansville, Indiana
Level Contributor
57 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We've had good experiences at HI Expresses and this one was too. Very clean, new, comfortable bedding, nice mini pool and fitness center, Ruby Tuesdays a two minute walk. Staff were friendly and helpful, national reservations line lost or reservations but staff here made it happen!

Was this review helpful? Yes 1
BNASM, Guest Service Representative at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Dear Vaughn D, We are thrilled that you enjoyed your stay with us. Having such nice words come from a Level 5 Contributor such as yourself means so much to us. Thank you for taking the time to review our hotel. Hope to see you again. Nicole More 

North Canton, Ohio
Level Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed June 19, 2015

We booked several rooms at this Holiday Inn Express for my son's wedding. One of the rooms was for my mother-in-law who is in a wheelchair. The handicap room was spacious enough for her wheelchair to maneuver inside the room. The rooms were clean, comfortable and quiet. The breakfast while not great was adequate. The coffee was hot and did... More 

Was this review helpful? Yes
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Dear DRDOC60, Thank you so much for your kind words. We value your opinion very much, especially coming from a Senior Contributor such as yourself. Again, thank you. Our guests are the BEST! Kathryn Brisolara, GM More 

Northeast Ohio
Level Contributor
30 reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed May 28, 2015

Upon checkout for my stay, I informed the gentleman working the desk that I didn't know the card that I submitted for incidentals would be charged for my stay, and that I would like to change my form of payment. Instead of refunding the initial card and charging the new one, He refunded the new card, and in turn charged... More 

Was this review helpful? Yes
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Dear Dewloc2, I am so sorry for the inconvenience in the 'double' charge. When it comes to refunds, our system issues them immediately; however, banks or credit card companies process them differently. Some refunds are processed immediately and others; depending on the bank, do not completely process until 10 business days later. Since you are an IHG Rewards Member, your... More 

Hopkinsville, Kentucky
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 27, 2015

I have stayed frequently at HIE's and this one was clean as all of them have been. The staff was friendly, although sometimes hard to find at the front desk. one issue was room location. If your room number ends in "12" then be prepared to hear all of the elevator traffic and housekeeping employees. The room is located across... More 

Was this review helpful? Yes 1
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Dear Brittantom, Thank you so much for taking the time to review our hotel. I am so sorry that your room location did not afford your a comfortable stay. I know how hard it can be to not get a good nights rest when there is noise. For that I am deeply sorry. Thank you so much for your feedback.... More 

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