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Holiday Inn Express Hotel & Suites Smyrna-Nashville Area

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2565 Highwood Boulevard, Smyrna, TN 37167
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Holiday Inn Express Hotel & Suites Smyrna-Nashville Area
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Holiday Inn Express Hotel & Suites Smyrna-Nashville Area
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69 reviews from our community

Traveler rating
    32
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    7
    2
    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Columbia, Missouri
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stopped here as a resting point on the way to East Coast. Staff was nice and friendly; room was fine for a one night stop. However, lots of noise from the highway. Maybe if you get a room on the other side of the hall, away from the highway, it would be quieter. Also, the indoor pool looked nasty. Water... More 

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Beach Park, Illinois, United States
Contributor
19 reviews 19 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Good location right off of I 24. Very clean hotel & grounds. Staff were very friendly & accommodating. Good continental breakfast but the eating area was too small. My only complaint is the price. It is 20 miles from downtown Nashville so I expected a better value.

Was this review helpful? Yes 1
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Thank you so much for taking the time to review our hotel. We are thrilled you chose our hotel as your destination. Our extremely delicious hot breakfast is the best way to start any day! We hope you had time to enjoy the relaxing pool and whirlpool that is available year round. Our trained staff wants to make each guest... More 

Powell, Tennessee
1 review
4 of 5 stars Reviewed April 17, 2015

We were there for a week, mid April and the rooms were clean and comfortable. Ivan who managed the dining room kept it very clean and was very attentive to the needs/wants of the guests! Very personable!

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BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Dear Amy, Thank you so much for recognizing one of our team members. He is thrilled to know you recognized his hard work and dedication to you and the rest of our guests. We would love to have you visit us again. Again, thank you so much. Kathryn Brisolara, GM More 

South Carolina
Contributor
17 reviews 17 reviews
14 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 16, 2015

If you are going to the Nashville area and are looking for a quiet, clean, convenient, friendly, and cost effective place to stay- this is the place for you! We were more than pleased! If we are ever in the area again, there is no question as to where we will stay!

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BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Dear "KayleSouthCarolina" WOW!! What a wonderful review! Thank you so much. This one is definitely being posted for all staff to see. Kathryn Brisolara, GM More 

A TripAdvisor Member
5 of 5 stars Reviewed April 11, 2015

I have nothing but good to say about this hotel! The staff was friendly and helpful. Everything was spotless. The room was quiet and comfortable. The breakfast was very good, and they even had gluton free options for my daughter! It is in a great location that is close to shopping and restaurants. It has very easy access to Nashville... More 

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BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

WOW!! You mentioned everything that we pride our selves on. Thank you so much. We can't wait til your next visit. Kathryn Brisolara, GM More 

1 review
5 of 5 stars Reviewed March 26, 2015

Awesome stay staff was great they were really friendly and the rooms were great... this was also great pricing . Its very convenient as well so i would recommend staying if u are lookin for a good nice price hotel

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BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Dear Serenity0312, You wonderful comments regarding the service you received is greatly appreciated. We are thrilled you took the time to let us and others know. Regards, Kathryn Brisolara, GM More 

Mason, Tennessee, United States
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 23, 2015

I was on a motorcycle trip and stopped here because it was near a conference I attended. They had no problem with me parking my bike under the entrance overhang. I went down to breakfast the following morning and was surprised they had two kinds of breakfast sausage patties. I opted for the turkey sausage and found it to be... More 

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BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Dear Harvey W, This review will be posted for all of our team members to see. Thank you so much for recognizing the hard work of this team and their dedication to make each guest feel appreciated! We look forward to your next visit and we will be sure to save a spot under our canopy for your motorcycle! Regards,... More 

Clifton, New Jersey
Contributor
19 reviews 19 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 17, 2015

Fast and friendly check-in - check. Nice and clean lobby -check. Clean room, clean bathroom - check. Clean bed sheets, comfortable pillows and bed -check. Decaf coffee at around midnight - cold. Quiet, even with the hotel full of guests - check. Variety of selection of food at breakfast - check. Regular coffee at breakfast - hot.

Was this review helpful? Yes
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Dear Edwin L, We know how important it is to to make all the details of your stay important. We apologize that the decaf coffee available was not heated appropriately. I assure you this will not happen again. Thank you for taking the time to also let us know what we did right. We are glad you were able to... More 

USA
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed March 17, 2015

We stayed at this hotel on the way to Florida recently and again on the way back home. It is one of the nicest places we have ever stayed. Great staff, clean and spacious room, and great breakfast. We were on the top floor and it was very quiet. Highly recommend.

Was this review helpful? Yes
BNASM, General Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Dear Guest, First of all, we are thrilled that a Senior Contributor, such as yourself chose to write such kind words about our staff and facility. Thank you so much! We will strive to continue to provide such "excellent" service to you and all our guests. Regards, Kathryn Brisolara, GM More 

Senior Contributor
34 reviews 34 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 17, 2015

Had a nice room with Wifi. Stayed a couple of days. Staff is helpful and friendly. Breakfast offers hot scrambled eggs and all kind of beagles and sweeties. Ugly plastic plates and cutlery for breakfast are smelling and tasting plastic... Coffee is available at any time of the day. Good location outside Nashville

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Smyrna-Nashville Area, responded to this review

Dear Markus B, Thank you for staying at our hotel and providing a review. I am pleased to hear about the service you received from our staff and equally happy to read you like the hotel location and breakfast. However, I am sorry if you found the utensils to be less than satisfactory. I have taken note of this issue... More 

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