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All 23 Sevierville hotels

BEST WESTERN Greenbrier Inn

2.0 of 5 Hotel   |   711 Parkway, Sevierville, TN 37862-4327
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Ranked #14 of 23 hotels in Sevierville
A recent review
5 of 5 stars reviewed 5 days ago
Heather W Tunnel Hill, United States
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  • Reviews (193)
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193 people have reviewed this hotel

Traveler rating
    66
    61
    26
    14
    26
See reviews for
77
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16
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • German first
  • Any
English first
Tunnel Hill, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

The rooms and hotel in general were very clean. The room had new furnishings and was decorated nicely. The breakfast buffet was very nice and had a great selection. My family and I will stay here on future visits.

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

I really appreciate your taking the time to let us know of your recent experience .We want our guests to have the best stay possible where everything exceeds their expectations. We value you as a guest, and please stay with us again soon More

Cleveland, Tennessee
1 review
2 of 5 stars Reviewed 1 week ago

Opened the door to the room and a bad musty smell hit us in the face, sprayed some air freshner and it still came back, frig was leaking on the carpet, toilet would not flush properly, carpet was dirty, hair in bathtub, clock was broke, motel was full could not be moved, bed was comfortable but needs better cleaning. Will... More

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

We are sorry that you felt that we were not concerned about the smell in your room. We sincerely apologize for the inconvenience to you. Your feedback is very important to us as we work to offer clean comfortable rooms. We appreciate your business and wish you safe travels. More

Middleburg, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We have come to this Motel numerous times and stayed from 3-7 days at a time. Every stay was enjoyable and the friendly staff was courteous and helpful. The rooms were clean and being a 3 story motel it even has an elevator and suitcase carts to assist customers.

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

Thank you so much for your kind comments and review. We appreciate the feedback and I am glad you enjoyed your visit. Your business is important to us and is greatly appreciated. More

colebrook, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Average room for the price breakfast was good nice location central to area. Did not use pool. Left note for maid did not get addressed. Would stay here again. Walk to rest and stores. Ice machine in need of repair

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

Thank you for this review, I am sorry the housekeeper did not see you note. If you will leave any request for needs with our front desk so we can insure your needs are met. We appreciate your business and look forward to you next visit. More

Memphis, Tennessee
Top Contributor
55 reviews 55 reviews
23 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stay Best Western on a regular basis and usually they provide good accomadation at a reasonable price, the room was ok, the bed ok, but the breakfast setup was horrid. I guess a Southern hillbilly twang of the breakfast lady can be entertaining for visitors from out of town ? But the the counters could be wiped down, the... More

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

Thank you for sharing your experience with us. I do apologize for the issue that you encountered with the breakfast and the hostess, though I am glad you found the room to be clean and comfortable. On behalf of our entire staff, we thank you for choosing our hotel and hope you will let us serve you again. More

Barbourville, Kentucky
1 review
2 of 5 stars Reviewed 3 weeks ago

I would like to say I looked at a lot of reviews before I choose this hotel to stay at. The hotel was not what I was hoping for. If you can picture the typical room this is it. Although the room was clean the shower didn't work right. Which is an important part of the room to me. It... More

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

I am so sorry to hear about the difficulties that you experienced during your recent stay with us. Know that your voice is important to us and that we are addressing these issues to improve upon the guest experience at our hotel. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us... More

Max Meadows
2 reviews
3 of 5 stars Reviewed 3 weeks ago

Hotel was clean, the pool was nice, the staff was very nice, bed clean, the carpet was a little dirty, the rooms was quiet ,the air worked great, the bathroom was clean and everything worked well , the hotel looked good and clean on the outside the parking lot was clean and well lite at night , over all the... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

Thank you for your review. Your comments are very important to us. We appreciate your business and invite you to come stay again soon. More

Rock Hill
2 reviews
3 of 5 stars Reviewed 4 weeks ago

Comfortable bed, friendly staff, but not the newest or cleanest of motels. Needs some updating. Seemed to be better suited to families who wanted lots of beds for sleeping while being gone during the day.

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

Thank you for your review and for choosing to stay with us. Your comments are important as we work to offer a clean comfortable hotel. We do hope you will visit again. We wish you happy travels. More

burlington, ky
1 review
1 of 5 stars Reviewed 4 weeks ago

wonderful friendly staff and the rooms were clean and well maintained. I always measure the cleanliness of the hotel by the elevator cleanliness. whoever is the housekeeper is doing an excellent job. We got to bed late and missed the breakfast time. I would have liked to visit the cottage next door where the buffet was served. We will be... More

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

Thank you for your review. I am wondering why we only got one star for overall when you were pleased with our facility. If this is wrong, I would appreciate you reposting so we show that we are a good facility. We appreciate your business and hope you will visit again soon. More

Fairfield, Ohio
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 4 weeks ago

The room was clean and well maintained. I requested a non-smoking room and when we walked in it was definitely not a non-smoking room. All of our clothes stunk terribly when we left. We got back to the hotel around 11pm on Saturday and there were no parking spaces left. We had to park in front of a shed by... More

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

Thank you for your comments, I am sorry that you had a room that smelled of smoke. We will certainly make sure to insure our guest do not smoke in a no smoking room. We apologize for the parking situation and hope it was not an inconvenience to you. Thank you for staying with us. More

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Additional Information about BEST WESTERN Greenbrier Inn

Address: 711 Parkway, Sevierville, TN 37862-4327
Phone Number:
Location: United States > Tennessee > Sevier County > Sevierville
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Greenbrier Inn 2*
Reservation Options:
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Also Known As:
Best Western Greenbrier Hotel Sevierville
Best Western Sevierville
Sevierville Best Western

74 photos of this hotel

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Amenities

Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to BEST WESTERN Greenbrier Inn!The Great Smoky Mountains is something everyone should see, and guests at our Sevierville hotel have a front row seat.If a family amusement park is on the agenda, a trip to Dollywood is the perfect fix. Our Sevierville hotel is conveniently located to the region's best attractions, from area dinner theaters to incredible shopping. Close to all kinds of restaurants and close to all attractions, our guests don't have to go far for a great time. We offer easy access around the area, and we are on the main parkway for your convenience.Ripley's Aquarium is a trip into a strange land, and we're also close to the Sevierville Convention Center for guests in town for special events. Dollywood and Splash Country are family favorites, and our Sevierville hotel is also close to City Hall, the Courthouse and government offices. We offer the peace and quiet of the country, but our location is near everything guests want to see and do on their trip.Our Sevierville hotel features easy in and out access for corporate guests, a great location close to the convention center, good rates and clean rooms. Guests are close to a restaurant and outlet center,Welcome to BEST WESTERN Greenbrier Inn!The Great Smoky Mountains is something everyone should see, and guests at our Sevierville hotel have a front row seat.If a family amusement park is on the agenda, a trip to Dollywood is the perfect fix. Our Sevierville hotel is conveniently located to the region's best attractions, from area dinner theaters to incredible shopping. Close to all kinds of restaurants and close to all attractions, our guests don't have to go far for a great time. We offer easy access around the area, and we are on the main parkway for your convenience.Ripley's Aquarium is a trip into a strange land, and we're also close to the Sevierville Convention Center for guests in town for special events. Dollywood and Splash Country are family favorites, and our Sevierville hotel is also close to City Hall, the Courthouse and government offices. We offer the peace and quiet of the country, but our location is near everything guests want to see and do on their trip.Our Sevierville hotel features easy in and out access for corporate guests, a great location close to the convention center, good rates and clean rooms. Guests are close to a restaurant and outlet center, which is great for shopping and picking up those last minute necessities (like a swimsuit for Splash Country). The entrance to the Great Smoky Mountains is a short drive away, and our hotel is a favorite for campers, hikers and outdoor enthusiasts.We offer southern hospitality and well-appointed accommodations to make your stay as comfortable as possible. Luxury bedding and friendly staff members make your stay special, whether you're here for business or a family vacation. If there's anything we can do to make your trip better, let us know. We're committed to serving our guests.Book a quiet room at BEST WESTERN Greenbrier Inn, where you'll be near all of the area attractions! ... more   less 
Number of rooms
74

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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