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BEST WESTERN Greenbrier Inn

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711 Parkway, Sevierville, TN 37862-4327
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BEST WESTERN Greenbrier Inn
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278 Reviews from our TripAdvisor Community

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Traveler rating
    102
    85
    41
    18
    32
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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  • German first
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English first
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    (278)
  • Mar-May only
    (71)
  • Jun-Aug only
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    (37)
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Irvington, KY
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We had a great experience again at the Best western. It was close to everything and the staff was great. the pool was great and the breakfast was great. We would make this our primary stay again the next time.

Review collected in partnership with Best Western

Was this review helpful? Yes
Richmond, United States
1 review
2 of 5 stars Reviewed 6 days ago NEW

I would not stay at this hotel again. It smelled like mildew. There was mildew in the restroom around caulk at the bottom of the tub and the bottom of the wall. The inside of the refrigerator had rust on the shelf. A piece of wood was broken off the inside of the cabinet. Splinters. The breakfast wasn't very good.... More 

Review collected in partnership with Best Western

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Travelers are raving about these Sevierville hotels

Ohio
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

The desk clerk was very friendly/helpful. The pool was very clean as well as the room and grounds were well maintained. Housekeeping staff was very friendly and accomadating. Breakfast was great with plenty to choose from! I plan to stay here again when visiting the area...

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5 of 5 stars Reviewed 1 week ago

I just had a gathering with a couple friends for a weekend. The front desk receptionist was very helpful, I think her name was Veronica. She was awesome, especially trying to accommodate 4 cackling women and a small child. Anything we asked for was handed to as far better than we expected it to be. Would most definitely stay again.... More 

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Beach Lake, Pennsylvania
4 of 5 stars Reviewed 1 week ago

When my family arrived we were great by the front desk attendent Veronica she was very polite and helpful. The hotel was very pretty looked to have new furniture and fixtures. We needed 3 sets of extra towels and Veronica was very accommodating on getting them for us. The breakfast in the morning was delightfully. Thank you to Veronica and... More 

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2 reviews
4 of 5 stars Reviewed 1 week ago

I don't know what others experienced with customer service issues here, but we stayed two nights. We did have to ask for extra towels both nights since there were only 3 rather than 4 towels in the room both nights. Veronica was MORE than personable and extremely accommodating. The hotel was fresh with newer looking decor. The breakfast had waffles,... More 

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1 review
3 of 5 stars Reviewed 2 weeks ago

My family and I stayed overnight at this hotel it was clean enough no problem there. When I went to check in the lady was eating she took a personal cell phone call while checking me in and then proceeded to tell me about the phone call. I felt it was rude and unprofessional. After we got in the room... More 

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Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

Thank you for your review so we know of your experience at our hotel. I am so sorry that all this happened to you. A meal and/or a personal phone call never comes before service to our guest. Rest assured we have heard you and we will address this matter immediately so this does not happen again. We do appreciate... More 

Charleston, South Carolina
1 of 5 stars Reviewed 2 weeks ago

The room wasn't great. It smelled funky and the mat in the bathroom had not been cleaned underneath. But the worst part was the woman named Veronica at the front desk. While in line waiting for extra towels, I witnessed her be rude to every single guest that had a question. If you didn't have a question, fine, but anyone... More 

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

There is no reason or excuse for being treated rudely at our hotel. We are in the hospitality industry and this should not happen. We appreciate your insightful review about this employee and rest assured your comments will be addressed so no other guest has this experience. On behalf of our staff and management, i sincerely apologize for this and... More 

common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Clean , spacious and friendly. After leaving another hotel due to cleanliness the greenbrier inn took 10 families in and didn't disappoint. The front office staff was beyond helpful. The maintenance man treats the property like his own home and it shows.

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

It is rewarding to hear that you found us to be great place to stay. We truly appreciate your business and look forward to seeing you one your next visit to our area. More 

Ashland, Kentucky
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We visited the Smokies for 3 days and stayed at the Best Western Greenbriar Inn. It was just as expected for what we paid for..A clean room with decent beds. Bathroom was small as was the outdoor pool. What made this Hotel stand out was from check in to check out was the people who work there...they get 5 stars!

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

Thank you for your review and rating of your recent visit with us. Your comments are very important to us as we strive to offer clean comfortable rooms at reasonable rates. We appreciate your business and look forward to seeing you again soon. More 

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