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BEST WESTERN Greenbrier Inn

2.0 of 5 711 Parkway, Sevierville, TN 37862-4327
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BEST WESTERN Greenbrier Inn
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222 reviews from our community

Traveler rating
    80
    65
    32
    15
    30
See reviews for
83
67
10
16
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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  • German first
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English first
  • All months
    (222)
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    (43)
  • Jun-Aug only
    (69)
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    (36)
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Hayesvillle, United States
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

My husband and I spent the night at this hotel during a recent visit to Pigeon Forge/Sevierville. The hotel staff was very attentive and helpful. The room was EXCEPTIONALLY clean and included an in-room jacuzzi and a gaslog fireplace. The bed was very comfy and the linens crisp and clean. As an added bonus there's an Outback Steakhouse within walking... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

We are very excited to hear that you enjoyed the convenience and accommodations of your most recent visit with us. Your satisfaction is our top priority and your feedback is more than welcome as an encouraging reinforcement to the policies that we've implemented to improve upon each guests experience. Thank you for sharing and we hope to see you again... More 

Westwego, Louisiana, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

When we checked in and they had us in a smoking room. We had reserved a non-smoking room. After a half hour at thier front office we finally gor it changed to a non-smoking room. The room had new carpet and new paint but we could still smell the smoke. The next day we left cause we couldnt stand the... More 

Was this review helpful? Yes 1
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

We apologize for the confusion with room assignment and refunds. It is our goal to make sure our guest have a good experience at our hotel; we are so sorry that we did not meet your expectations. With regard to the refund, you must know that there are times when the hotel cannot refund according to how the reservations were... More 

Clarksburg, West Virginia
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The best hotel in the Pigeon Forge, Sevierville and Gaitlinburg for comfort, price, convenience and cleanliness. Have tried other hotels but always stay here if there is a vacancy. Great location to all the sites but out of the real heart of the traffic

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

Thank you for your review and rating of our hotel. The guest experience is very important to us as we work to have comfortable, affordable accommodations. We appreciate your comments and wish you a happy new year. More 

Monroe, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We recently stayed here and it was convenient to all of the attractions, the staff was helpful and went out of their way to assist us...I would definitely stay here again and recommend this location to others...

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

We are so glad that you found us to be a good value and you enjoyed your visit with us. Your comments are very important since we use our guest comments to make sure we are giving our guest a great experience. We appreciate your business and look forward to having you visit again soon. More 

Jellico
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

CLEAN....comfortable large double queen suite....comfortable beds....bring your own dish detergent, knives, etc.....balcony with nice view of the woods....great fireplace....great room and good price...will def be staying again....close enough to Pigeon Forge/Dollywood without all the hassel

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

We are so proud that you found us to be a good value with clean rooms and a good location. Thank you for choosing to stay with us, your business is very important to us and is greatly appreciated. More 

Lakeland, United States
1 review
3 of 5 stars Reviewed November 29, 2014

The maid was not. The young spanish girl who was our maid could not speak english and when I asked her for toliet tissue she kept saying she not speak english. To me if she is going to work there she should speak the basics of a hotel service. The next day she came and said towels and took our... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

I am so sorry that you experienced problems with our housekeeping staff during your recent visit at our hotel. We will certainly address this issue and make the necessary corrections. Thank you for letting us know of the problem. We sincerely apologize for the inconvenience to you. This is not typical of our hotel or services, so we do hope... More 

Gallatin, Tennessee
Top Contributor
92 reviews 92 reviews
21 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed November 26, 2014 via mobile

This is an old style motel that is being upgraded. Carpeting was laid this week. Breakfast was adequate and highway noise was moderate. The manager gave us the use of a computer and FAX which was appreciated. We like to support local owners. We would stay again.

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

We are so glad that you found our hotel to be a good value for the services we offer. Thank you for posting a review so other travelers know about us. We also appreciate your business and look forward to having you visit again soon. More 

McMinnville, United States
1 review
5 of 5 stars Reviewed November 18, 2014

Service was great. Had reservations but I was a late arrival with no problems checking in. Room was very nice. Easy check out. NO fridge. Having one would have been good. Parking area was easy in and out. Elevator was a plus since I am older.

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

Thank you for your review and rating our of hotel. We are so glad that you found us to be a good value and that you enjoyed your stay with us. On your next visit, please request a refrigerator and a room on the ground floor and we will do all possible to honor your request. We appreciate your business... More 

South Milwaukee, Wisconsin
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed November 14, 2014

Stayed here two nights, two rooms. The rooms appeared to be updated somewhat but not totally. The bedding was good but bathroom needed work. The biggest thing was this is an old style hotel where you enter your room from the outside and was very noises. Also, I stayed by myself and did not feel entirely safe with an old... More 

Was this review helpful? Yes 1
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

Thank you for sharing your experience on your recent stay with us. I am sorry you did not feel safe, our locks and deadbolts are in place for everyone's security. We are a safe place to stay for the individual and family travelers. We appreciate your business and hope you will come stay with us again. More 

Newport, Tennessee
Senior Contributor
41 reviews 41 reviews
20 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 12, 2014

One night stay here at the end of the season think I only counted 12 cars in the parking lot as we went for breakfast. Rooms was clean and up to date bath was clean but there was some amateur paint touch up. Wifi was available but only 2 megs so don't plan on streaming any netflixs. Really no complaints... More 

Was this review helpful? Yes 1
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

Thank you for sharing your experience with us. I do apologize for the issue with breakfast. This is not typical of our breakfast serving and we will address this issue and make corrections. I am glad you found the room to be clean and comfortable. On behalf of our entire staff, we thank you for choosing our hotel and hope... More 

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Additional Information about BEST WESTERN Greenbrier Inn

Address: 711 Parkway, Sevierville, TN 37862-4327
Phone Number:
Location: United States > Tennessee > Sevier County > Sevierville
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Greenbrier Inn 2*
Number of rooms: 74
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Also Known As:
Best Western Greenbrier Hotel Sevierville
Best Western Sevierville
Sevierville Best Western

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