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BEST WESTERN Greenbrier Inn

2.0 of 5 711 Parkway, Sevierville, TN 37862-4327
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BEST WESTERN Greenbrier Inn
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BEST WESTERN Greenbrier Inn
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BEST WESTERN Greenbrier Inn
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217 reviews from our community

Traveler rating
    76
    65
    32
    15
    29
See reviews for
81
64
10
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (217)
  • Mar-May only
    (43)
  • Jun-Aug only
    (69)
  • Sep-Nov only
    (74)
  • Dec-Feb only
    (31)
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Lakeland, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

The maid was not. The young spanish girl who was our maid could not speak english and when I asked her for toliet tissue she kept saying she not speak english. To me if she is going to work there she should speak the basics of a hotel service. The next day she came and said towels and took our... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

I am so sorry that you experienced problems with our housekeeping staff during your recent visit at our hotel. We will certainly address this issue and make the necessary corrections. Thank you for letting us know of the problem. We sincerely apologize for the inconvenience to you. This is not typical of our hotel or services, so we do hope... More 

Gallatin, Tennessee
Top Contributor
92 reviews 92 reviews
21 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

This is an old style motel that is being upgraded. Carpeting was laid this week. Breakfast was adequate and highway noise was moderate. The manager gave us the use of a computer and FAX which was appreciated. We like to support local owners. We would stay again.

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

We are so glad that you found our hotel to be a good value for the services we offer. Thank you for posting a review so other travelers know about us. We also appreciate your business and look forward to having you visit again soon. More 

McMinnville, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Service was great. Had reservations but I was a late arrival with no problems checking in. Room was very nice. Easy check out. NO fridge. Having one would have been good. Parking area was easy in and out. Elevator was a plus since I am older.

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

Thank you for your review and rating our of hotel. We are so glad that you found us to be a good value and that you enjoyed your stay with us. On your next visit, please request a refrigerator and a room on the ground floor and we will do all possible to honor your request. We appreciate your business... More 

South Milwaukee, Wisconsin
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed November 14, 2014

Stayed here two nights, two rooms. The rooms appeared to be updated somewhat but not totally. The bedding was good but bathroom needed work. The biggest thing was this is an old style hotel where you enter your room from the outside and was very noises. Also, I stayed by myself and did not feel entirely safe with an old... More 

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

Thank you for sharing your experience on your recent stay with us. I am sorry you did not feel safe, our locks and deadbolts are in place for everyone's security. We are a safe place to stay for the individual and family travelers. We appreciate your business and hope you will come stay with us again. More 

Newport, Tennessee
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 12, 2014

One night stay here at the end of the season think I only counted 12 cars in the parking lot as we went for breakfast. Rooms was clean and up to date bath was clean but there was some amateur paint touch up. Wifi was available but only 2 megs so don't plan on streaming any netflixs. Really no complaints... More 

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

Thank you for sharing your experience with us. I do apologize for the issue with breakfast. This is not typical of our breakfast serving and we will address this issue and make corrections. I am glad you found the room to be clean and comfortable. On behalf of our entire staff, we thank you for choosing our hotel and hope... More 

Contributor
16 reviews 16 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 10, 2014

One word that can accurately describe my visit was surprised! I was so pleasantly surprised on how nice our room was!! The linen was nice and clean and looks like its brand new. The queen beds were nice and slept well. My one and only complaint was accessing the Wi-Fi. I'm not sure if my phone was able to connect,... More 

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

I really appreciate your taking the time to let us know of your recent experience .We want our guests to have the best stay possible where everything exceeds their expectations. We value you as a guest, and please stay with us again soon. More 

Cincinnati, Ohio
Top Contributor
58 reviews 58 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed November 10, 2014

We stayed at this older property in Sevierville on our way to another destination. For a stop off night, the place was fine and the price was affordable. The hotel has had some cosmetic upgrades, but still has a older feel to it. The room that we stayed in was near the office. Trucks barreled down the highway all night... More 

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

Thank you for your review of your recent stay at our hotel. I am sorry that noise from the street was a problem, we will gladly assign you a location away from the street on your next visit. We appreciate your review and truly appreciate your business. More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 30, 2014 via mobile

First of all the staff at the front desk greeted us like they knew us for years! They made us feel just like family. The check in process was as easy as pie. They made sure all of our needs were met. We will definitely be back. Sooner than later for sure!

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

Thank you for such a wonderful review. As always it is a pleasure to know that we have made our guests stay pleasurable, memorable, and comfortable. We pride ourselves on providing outstanding customer service from check in to check out. I will pass your comments on to our staff, and we look forward to seeing you and again in the... More 

1 review
5 of 5 stars Reviewed October 29, 2014 via mobile

My girls and i had a wonderful experience at Best Western. The staff were all very friendly and helpful. The breakfast was hot and plentiful. Most hotels have only bagels and donuts but we had biscuits and gravy and sausage and eggs and many more items( which the girls loved). The room was very clean and well kept. The outside... More 

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

I really appreciate your taking the time to let us know of your recent experience .We want our guests to have the best stay possible where everything exceeds their expectations. We value you as a guest, and please stay with us again soon. More 

Sevierville, Tn, United States
1 review
3 of 5 stars Reviewed October 28, 2014

Hi All: This Best Western offered a place for some good sleep. The beds were comfortable. The rooms were small, but did provide a nice sized bathroom and everything I needed for one night I would have stayed another night if needed to.

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

Thank you so much for your kind comments and review Thank you for taking the time to review your guest experience during your stay at our hotel. I appreciate the feedback and I am glad you enjoyed your visit. More 

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Additional Information about BEST WESTERN Greenbrier Inn

Address: 711 Parkway, Sevierville, TN 37862-4327
Phone Number:
Location: United States > Tennessee > Sevier County > Sevierville
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Greenbrier Inn 2*
Number of rooms: 74
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Also Known As:
Best Western Greenbrier Hotel Sevierville
Best Western Sevierville
Sevierville Best Western

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