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BEST WESTERN Greenbrier Inn

2.0 of 5 711 Parkway, Sevierville, TN 37862-4327
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BEST WESTERN Greenbrier Inn
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BEST WESTERN Greenbrier Inn
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224 reviews from our community

Traveler rating
    81
    66
    32
    15
    30
See reviews for
84
67
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16
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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Tennessee
Senior Contributor
45 reviews 45 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We were very impressed,for the price it is best hotel in town.the rooms are so clean,New looking,nice big fluffy pillows,and they give ALOT!they set up rooms to look like a four star hotel,they even have sanitized remote controls.very pleased.outstanding job!!!I always like the outside doors to your room to.great,fancy,clean,rooms for,a great price.Mike the front desk clerk was helpful and pleasant,we... More 

Was this review helpful? Yes
Contributor
17 reviews 17 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were at the Wilderness at the Smokies for a volleyball tournament all weekend but could not get a room there. Turns out we had a great stay at this Best Western instead and paid 1/2 the price! The room was clean, the staff at the front desk was very friendly and my kids loved the little house where the... More 

Was this review helpful? Yes 1
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

We are so pleased that you enjoyed your visit with us and our special bear waffles. Thank you for this review and rating of our facility. We appreciate your business and look forward to having you visit again in May. More 

Hayesvillle, United States
2 reviews
5 of 5 stars Reviewed January 20, 2015

My husband and I spent the night at this hotel during a recent visit to Pigeon Forge/Sevierville. The hotel staff was very attentive and helpful. The room was EXCEPTIONALLY clean and included an in-room jacuzzi and a gaslog fireplace. The bed was very comfy and the linens crisp and clean. As an added bonus there's an Outback Steakhouse within walking... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

We are very excited to hear that you enjoyed the convenience and accommodations of your most recent visit with us. Your satisfaction is our top priority and your feedback is more than welcome as an encouraging reinforcement to the policies that we've implemented to improve upon each guests experience. Thank you for sharing and we hope to see you again... More 

Westwego, Louisiana, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 3, 2015

When we checked in and they had us in a smoking room. We had reserved a non-smoking room. After a half hour at thier front office we finally gor it changed to a non-smoking room. The room had new carpet and new paint but we could still smell the smoke. The next day we left cause we couldnt stand the... More 

Was this review helpful? Yes 1
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

We apologize for the confusion with room assignment and refunds. It is our goal to make sure our guest have a good experience at our hotel; we are so sorry that we did not meet your expectations. With regard to the refund, you must know that there are times when the hotel cannot refund according to how the reservations were... More 

Clarksburg, West Virginia
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 3, 2015

The best hotel in the Pigeon Forge, Sevierville and Gaitlinburg for comfort, price, convenience and cleanliness. Have tried other hotels but always stay here if there is a vacancy. Great location to all the sites but out of the real heart of the traffic

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

Thank you for your review and rating of our hotel. The guest experience is very important to us as we work to have comfortable, affordable accommodations. We appreciate your comments and wish you a happy new year. More 

Monroe, United States
1 review
5 of 5 stars Reviewed January 2, 2015

We recently stayed here and it was convenient to all of the attractions, the staff was helpful and went out of their way to assist us...I would definitely stay here again and recommend this location to others...

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

We are so glad that you found us to be a good value and you enjoyed your visit with us. Your comments are very important since we use our guest comments to make sure we are giving our guest a great experience. We appreciate your business and look forward to having you visit again soon. More 

Jellico
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 28, 2014

CLEAN....comfortable large double queen suite....comfortable beds....bring your own dish detergent, knives, etc.....balcony with nice view of the woods....great fireplace....great room and good price...will def be staying again....close enough to Pigeon Forge/Dollywood without all the hassel

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

We are so proud that you found us to be a good value with clean rooms and a good location. Thank you for choosing to stay with us, your business is very important to us and is greatly appreciated. More 

Lakeland, United States
1 review
3 of 5 stars Reviewed November 29, 2014

The maid was not. The young spanish girl who was our maid could not speak english and when I asked her for toliet tissue she kept saying she not speak english. To me if she is going to work there she should speak the basics of a hotel service. The next day she came and said towels and took our... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

I am so sorry that you experienced problems with our housekeeping staff during your recent visit at our hotel. We will certainly address this issue and make the necessary corrections. Thank you for letting us know of the problem. We sincerely apologize for the inconvenience to you. This is not typical of our hotel or services, so we do hope... More 

Gallatin, Tennessee
Top Contributor
107 reviews 107 reviews
23 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed November 26, 2014 via mobile

This is an old style motel that is being upgraded. Carpeting was laid this week. Breakfast was adequate and highway noise was moderate. The manager gave us the use of a computer and FAX which was appreciated. We like to support local owners. We would stay again.

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

We are so glad that you found our hotel to be a good value for the services we offer. Thank you for posting a review so other travelers know about us. We also appreciate your business and look forward to having you visit again soon. More 

McMinnville, United States
1 review
5 of 5 stars Reviewed November 18, 2014

Service was great. Had reservations but I was a late arrival with no problems checking in. Room was very nice. Easy check out. NO fridge. Having one would have been good. Parking area was easy in and out. Elevator was a plus since I am older.

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

Thank you for your review and rating our of hotel. We are so glad that you found us to be a good value and that you enjoyed your stay with us. On your next visit, please request a refrigerator and a room on the ground floor and we will do all possible to honor your request. We appreciate your business... More 

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Additional Information about BEST WESTERN Greenbrier Inn

Address: 711 Parkway, Sevierville, TN 37862-4327
Phone Number:
Location: United States > Tennessee > Sevier County > Sevierville
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Greenbrier Inn 2*
Number of rooms: 74
Reservation Options:
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Also Known As:
Best Western Greenbrier Hotel Sevierville
Best Western Sevierville
Sevierville Best Western

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