We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN Greenbrier Inn

Hotel website
Hotel deals
711 Parkway, Sevierville, TN 37862-4327
Special Offer
Stay 2X get $50 gift card
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
BEST WESTERN Greenbrier Inn
Professional photos View all
Browse nearby
BEST WESTERN Greenbrier Inn
BEST WESTERN Greenbrier Inn
BEST WESTERN Greenbrier Inn
Write a Review

247 reviews from our community

Traveler rating
    91
    73
    37
    16
    30
See reviews for
89
78
11
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (247)
  • Mar-May only
    (67)
  • Jun-Aug only
    (69)
  • Sep-Nov only
    (74)
  • Dec-Feb only
    (37)
All months
1 review
5 of 5 stars Reviewed 3 days ago NEW

Nice Stay visiting the Smokey Mountains National Park. I am looking forward to another stay at this Best Western Hotel on my next visit. Such Nice hotel staff and extremely professional!! The room was nice clean and comfy!

Review collected in partnership with Best Western

Was this review helpful? Yes
Andrews, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

This Best Western is very updated. The carpet was brand new. The beds were comparable to a Marriot. We were very surprised at the level of excellent. The bathroom was clean and the towels were fresh. The breakfast was really delicious with lots of choices. Add in the outdoor pool and this is an excellent value for your money. Great... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
afton
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

For the price, you can not go wrong. Clean, Convenient and many restaurants and attractions in the area. For a overnight stay it is just perfect. Price affordable and very, very clean. Outside pool looks very clean, plenty of parking. Breakfast a little light of items, but holds you over.

Review collected in partnership with Best Western

Was this review helpful? Yes
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

We made reservations using CLC Lodging discount and I was told at the time they accepted CLC. Upon check in, the manager told us they didn't accept CLC and had no way of putting it in their computer. When we didn't back down he said they didn't accept it on weekends, which I knew was against their contract with CLC... More 

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

I am so sorry that you experienced problems during your recent visit with us. Your experience is not typical of our hotel and services, however, we do appreciate your feedback so we can address the items mentioned and make improvements. We do appreciate your business and hope you will visit again soon. More 

JBReview98
Senior Contributor
43 reviews 43 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel about a month ago and was impressed for the price. This time, it was like I was at a different place. The check in took over an hour. When I arrived, we had two rooms and the lady said one was showing as dirty. She went and checked and said there were items in the... More 

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

It is disheartening to hear about your recent experience at our hotel. Our sincerest apologies for the inconvenience during your stay. Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us a chance to serve you again. More 

Travelers are raving about these Sevierville hotels

Ellenboro, NC
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had stayed in Pigeon Forge at one of the Best Westerns there, but found this one just a few miles up the road was much cheaper. The staff members were very nice. The room was clean and appeared to have new carpet. Everything looked good. The beds were very comfortable. Breakfast was OK. They served waffles, bagels, toast, donuts,... More 

Was this review helpful? Yes 1
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

Thank you for such a wonderful review. As always it is a pleasure to know that we have made our guests stay pleasurable, memorable, and comfortable. We pride ourselves on providing outstanding customer service from check in to check out. I will pass your comments on to our staff, and we look forward to seeing you and again in the... More 

United States
1 review
3 of 5 stars Reviewed 3 weeks ago

I enjoyed the continental breakfast. There was a mixture of cold and hot items. The server was friendly and accommodating. Our doors were not tight and aligned well. As a result, I had difficulty in getting the key card to function. Also, this made the traffic noise louder. We were attending a women's conference and we had one husband and... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

I am so sorry that we did not meet your expectations. We will certainly address the items mentioned and make the necessary corrections. Thank you so much for staying with us. More 

Rockton, Illinois
Contributor
15 reviews 15 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stopped here on our way to South Carolina. The room was clean and the staff members were very kind. The hot tub/bath in the room felt really nice after driving 9 hours from Northern Illinois. The rooms are a bit dated and some of the interior could use some maintenance, but overall we felt that this was a good... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

Thank you for your review and rating of your recent stay at our hotel. Our guest comments are very important as we work to make sure we meet our guest needs. We appreciate your business and hope you will visit again soon. More 

Clarksville, Arkansas
Contributor
14 reviews 14 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is a bit dated but all right. The bed was comfortable and the room clean. Sylvie, who checked us in, was very nice and helpful. Breakfast was good. Check-in & check-out were both smooth. Hotel is located right on the major thoroughfare.

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

Thank you for choosing our hotel during your recent visit to the Pigeon Forge area. Your review and comments are very important as we strive to offer a clean, comfortable facility. We truly appreciate your business, please come visit again soon More 

Tennessee Ridge, Tennessee
Top Contributor
64 reviews 64 reviews
21 hotel reviews
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed April 13, 2015

This hotel was very nice clean and very close to attractions and shopping within walking distance. We used our reward points for the first night and AAA the next. For 2 days it only cost $64. We stay at Bestwestern a lot and get our reward points. The breakfast was okay but the next daywe ate at Cracker Barrel. Be... More 

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

On behalf of our entire staff, we thank you for choosing our hotel and hope you will let us serve you again Our guest comments are very important as we work to offer clean and comfortable accommodations. Thank you for staying with us. More 

Questions? Get answers from hotel staff and past guests. Ask a question

93 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (23)
Viewed
Hotel & grounds (3)
Viewed
View from room (2)
Viewed
Room/suite (6)
Viewed
Bathroom (2)
Viewed
Pool/beach area (2)
Viewed
Dining (1)
Viewed
Other (7)

Management photos: Courtesy of the property manager

Viewed
All management photos (70)
Viewed
Hotel & grounds (9)
Viewed
Dining (10)
Viewed
Room/suite (22)
Viewed
Pool/beach area (3)
Viewed
Bathroom (8)
Viewed
View from room (3)
Viewed
Business center/function rooms (1)
Viewed
Other (14)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities