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BEST WESTERN Greenbrier Inn

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711 Parkway, Sevierville, TN 37862-4327
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Best prices for: 1 room 1 guest
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BEST WESTERN Greenbrier Inn
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BEST WESTERN Greenbrier Inn
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BEST WESTERN Greenbrier Inn
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238 reviews from our community

Traveler rating
    87
    72
    34
    15
    30
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88
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17
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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    (58)
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Tennessee Ridge, Tennessee
Top Contributor
64 reviews 64 reviews
21 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel was very nice clean and very close to attractions and shopping within walking distance. We used our reward points for the first night and AAA the next. For 2 days it only cost $64. We stay at Bestwestern a lot and get our reward points. The breakfast was okay but the next daywe ate at Cracker Barrel. Be... More 

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

On behalf of our entire staff, we thank you for choosing our hotel and hope you will let us serve you again Our guest comments are very important as we work to offer clean and comfortable accommodations. Thank you for staying with us. More 

Huntsville, Texas
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Hubby found this Inn online as we were looking for a one night stay before checking into our Cabin. Check in was easy & quick. Staff is very friendly. Room with 2 beds was very clean & ready. Mattress may need upgrade/replacing. Shower head was wonderful. Air worked well. Inn was full overnight, but quiet & slept without being disturbed.... More 

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

Thank you for your review, rating and recommendation of our hotel. We are so glad that you enjoyed your visit. We appreciate your business and hope you will visit again soon More 

Kingsville, Canada
Senior Contributor
46 reviews 46 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

check in was fast very reasonable prices breakfast was exceptional had more things there than I had expected I ate early but when I came to get a coffee for my wife the place was full of people but I noticed parking lot was full so I was not to concerned

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

It is rewarding to learn that our guest enjoy their visit with us. Thank you for posting a review and rating of our hotel. We truly appreciate your business and hope you will stay with us the next time you travel to our area. More 

Berea, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Everything was fine until the leak in the ceiling flooded the sink and bathroom area. Check out did not take care of customers request. Their was dirt in the bath tub. The room phone did not work so could not immediately report the leak. The leak caused us to skip showers and brushing teeth and we had to get up... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

I am so sorry that you experienced problems during your recent visit with us. Your experience is not typical of our hotel and services, however, we do appreciate your feedback so we can address the items mentioned and make improvements. We do appreciate your business and hope you will visit again soon. More 

JBReview98
Senior Contributor
35 reviews 35 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I booked through Priceline for a reasonable rate. I don't expect too much when booking through Priceline, but when I arrived, I was pleasantly surprised. The receptionist was nice and friendly and then I went to the room. I found the room to be freshly refurbished. It was well stocked and clean. Breakfast the next morning was adequate and stocked... More 

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

It is our goal to exceed expectations, we are so glad that you were surprised with out service and accommodations. Thank you for choosing our hotel and for your review and rating. Please come visit again soon. More 

Birmingham, United States
Contributor
14 reviews 14 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our favorite place to stay when visiting the Sevierville , Pigeon Forge and Gatlinburg is the Greenbriar Best Western. Great price, great location and great owners/staff. The free breakfast is an added treat. It is complete and tasty. The eating area is clean and nicely decorated.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as friendly and helpful. We are especially happy to share this review with our staff who work hard to ensure that you feel welcomed like family. Thank you for sharing this review. More 

Knoxville, Tennessee
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

While we only stayed in this hotel for one night, everything was fine. Room was clean and adequately appointed, wi-fi worked well, TV had good selection of channels, and staff was pleasant. We cannot speak to the breakfast because the group we were working with (car show) provided breakfast for us.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

Thank you for such a wonderful review. As always it is a pleasure to know that we have made our guests stay pleasurable, memorable, and comfortable. We pride ourselves on providing outstanding customer service from check in to check out. I will pass your comments on to our staff, and we look forward to seeing you and again in the... More 

Asheville, North Carolina
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

Over time I have come to expect a certain quality of service and stay while traveling and staying at Best Western and this hotel perfectly fits the bill. At check in it is simple, fast and courteous. The rooms are clean and spacious. The breakfast is free as always and has pretty much anything for anyones appetite. No problems during... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

We are so glad that you found us to be a great place to stay. Our staff is committed to making sure our guest have a clean, comfortable room with some southern hospitality. Thank you for this review and rating of our facility. Your business is very important to us and is greatly appreciated More 

marietta, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Quick check in, great location, great breakfast, and very friendly staff. Will stay here again a this location on a future visit. Located away from all of the mess and cluster in Pigeon Forge but still close enough that you are just minutes away from most attractions to visit in town. Great places to eat around the Hotle as well.

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

Thank you for your review and rating of our hotel and staff. It is so rewarding to us to know that our guest have enjoyed their visit with us. We appreciate your business and look forward to having your stay with us again soon. More 

Purlear, United States
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Our room was very clean and new carpet had been put down. We did turn on the air /heat to check the sound and it was very quiet. The small fridge did make a little noise, but not enough to really bother. Nice size TV, room average size. Over all a great value and within driving distance of Tanger Outlets... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Greenbrier Inn, responded to this review

On behalf of our entire staff, we thank you for choosing our hotel and hope you will let us serve you again Our guest comments are very important as we work to offer clean and comfortable accommodations More 

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